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1. Collections Management By Steve Austin
How long does it take your customers, clients or patients to pay you for the products or services you have provided?Have you developed a consistent collection management program?Your answer to the above questions is a leading indicator as to how well you collection management is. Sending an invoice doesn't always result in payment. Successful collection management s a matter of making your payment terms crystal clear and separating collection management from new business functions, in other wo…

2. Are You the Culprit? By Robert A. Kelly
Are you a business, non-profit or association manager who pretty much ignores your organization’s important outside audiences?If that’s you, do you realize how difficult you’re making it to achieve the important behavior changes you really need and want? I mean changes that lead directly to achieving your department, division or subsidiary’s objectives?I’m talking about achieving new levels of membership applications; growing the repeat purchase rate; capital givers looking your way; a…

3. Optimizing Your Cash Flow With Proper Accounts Receivable Management By Marc Eskew
Businesses miss on growth opportunities and even close their doors every day, not because they aren’t profitable enough, but because they are strangled by poor cash flow. The problem is that while their profit and loss statement shows success, their bank account cries poor. Excessive money tied up in delinquent receivables, bad checks, and bad debt write-offs, rob businesses of valuable cash flow, handcuffing their ability to grow or even stay in business at all.It doesn’t take long for a bu…

4. The Key to Successful Performance Objectives By Josh Greenberg
Have you ever tried to drive somewhere without proper directions? This almost always turns out to be a frustrating experience. Sure, if you stop and ask enough people you may eventually reach your target destination, but think of all the wasted energy, time, and resources needed to accomplish your goal.Let's take this concept and move it to the realm of managing a business. Does it make sense to expect your employees to reach a goal or strategic objective without providing them a road map of w…