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More Articles:1. Communicating When A Crisis Strikes How would you handle communication if your business or practice got into a crisis situation?I was pleasantly surprised when my Internet service provider responded competently and quickly to a technical crisis. And, we can learn to communicate more effectively by studying its response.The crisis occurred when hackers attacked its system at the same time that the company was upgrading its systems to meet increased customer demand. And while customers experienced no dramatic shutdowns, some custome… 2. Gift Giving for Business a Major Headache By Meredith Gossland Corporate gifting is a big headache for most business owners; how much to spend, who to spend the money on, where to get the gifts, what to get and how to gauge the effect of that giving in terms of benefits for the company are all important questions. When a company decides to give gifts it needs to be planned out as part of doing business, not just a last minute impulse. The cost of gifting should be built in to the cost of your product and used when evaluating your break even point.With a p… 3. Tales from the Corporate Frontlines: Coworkers Collaborate to Complete Successful Initiative By Josh Greenberg This short story, Coworkers Collaborate to Complete Successful Initiative, is part of AlphaMeasure's compilation, Tales From the Corporate Frontlines. It illustrates how important cooperation, collaboration, and communication are to achieving the common goals of a successful organization.Anonymous SubmissionThe company where I work specializes in resolving customer service issues. The results of recent customer surveys convinced management that it was time to launch a company-wide performance … 4. Examining the Relationship Between Employee Satisfaction and Customer Satisfaction By Josh Greenberg Researchers have undertaken numerous studies to look at the connection between customer and employee satisfaction. A majority of these studies were able to uncover a correlation between employee satisfaction, customer satisfaction and profitability. In a recent study for an international computer firm, the data reinforced the crucial link between customer satisfaction, employee satisfaction and profitability. Some of the key factors they found: Profit and growth are stimulated primarily … |
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