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More Articles:1. Use "Flex Meetings" To Improve Communication & Increase Productivity By Robert Bacal Meetings are expensive. The more people at a meeting, and the more time spent the more expensive. That's one reason why meeting planning and management is so important particularly when we've moved to a more team based system of work. Effective meeting management is important for more than just the basic cost issues. If meetings are unnecessary, or unwieldy, people at the meetings get bored, frustrated, and start to find ways of avoiding attending.There's an interesting way of managing meeting… 2. Driving of Work Trucks By Lance Winslow Each time you or one of your work crews cruises down the road, people see the vehicle. It is logo’ed and that advertising is there to be noticed. If you cut some one off, believe me they will know who did it. They’ll tell their friends and you’ll be sorry. If you see a lady trying to pull out into bumper-to-bumper traffic, let her cut in. If you see a mom in her minivan with kids at a traffic signal, be courteous. Signal her with a pleasant hand motion to ‘please go ahead of me.’ Mouth the wo… 3. Creativity and Innovation Management – Money Doesn't Do It By Kal Bishop Creativity can be defined as problem identification and idea generation whilst innovation can be defined as idea selection, development and commercialisation.There are other useful definitions in this field, for example, creativity can be defined as consisting of a number of ideas, a number of diverse ideas and a number of novel ideas.There are distinct processes that enhance problem identification and idea generation and, similarly, distinct processes that enhance idea selection, development … 4. Top Ten Tips for Outstanding Customer Service By Martin Haworth Remember the 80:20 rule? You may not get everything perfectly right, but getting most right will be much, much better than the majority of your competition. These Top Ten Tips for Customer Service will get you well on the way.Be Your Customer Live the life of your customer and experience what they do. Stand in line, call your call-centre, soak up feedback. Give Memorable Service Make the life's mission of everyone (yes, everyone!) to be customer focused - even those seemingly out of direc… |
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