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More Articles:1. Be Careful Who You Condemn We all know customers are not always right – in fact – often they’re completely wrong. But if we allow our customers’ “shortcomings” to be the focus of our employees’ attentions we’re destined to fail.The inclination to complain about a customer happens to all of us from time to time. After a customer irritates us in some way and eventually walks away or hangs up the phone, we immediately look for a nearby co-worker so we can share our negative experiences.“Hey Bob. You won’t believe this jerk t… 2. Managing Organizational Change – Some Basic Principles By R.G. Srinivasan Managing transition is never easy. The loss of familiarity with the new processes, necessity and ability to learn new things and new ways of working is often very painful. The people and organizations accustomed to a certain way of work will take time to change.While change is essential for progress, what are the elements to focus in preparing for the change management initiative?VisionHelen Keller said “nothing is more tragic than someone who has sight, but no vision”. Vision inspires all … 3. Manage Your Business from the Rockies, not the Prairies By Martin Haworth The day job as a manager is all about managing your people to deliver, to meet the needs of your customers or clients and generating success after success! Right? And you have consequences if that doesn't happen.Worst case scenario is that you lose your job or your business, because your people haven't delivered. So the temptation is understandable. Get in there, dirty your hands and work your socks off making it happen.Admirable, fulfilling even!But how much energy have you got? How hard do y… 4. The 5 Things Great Managers Sense about their People, Every Day By Martin Haworth Using all of your senses, to help you test how your people are feeling in your business, is a learned skill. Once you start to use it, your abilities to notice become refined and you have a background sensor working for you, day after day.As a precursor to having the quick route into how your people are feeling each day, it is a big help if you have open and honest relationships with them to start with. This comes from keeping in regular conversation with them, being true to your word and und… |
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