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More Articles:1. Why Six Sigma Will Work in Service Environments By Peter Peterka Although Six Sigma has its roots in manufacturing, it works just as effectively in service industries. It's no secret that service environments, such as financial organizations, healthcare providers, retail companies, and hospitality organizations have a harder time applying Six Sigma principles. However, the core principles of Six Sigma allow it to cost-effectively translate manufacturing-oriented Six Sigma tools into the service delivery process.Service organizations have different root caus… 2. You Get the Behavior You Reward By Bill Lee On consulting assignments, here are some of the questions I frequently ask the employees I interview:1. How does your boss measure you?2. When the end of the year rolls around, how do you know if you have done a good job over the previous 12 months?3. If you wanted to receive a raise double the amount that you typically receive, what do you believe you would have to do to qualify?Only on rare occasions are employees (except for salespeople) able to answer these questions since many owners a… 3. Building A Practice On Purpose Series Part #6 - Forge A Practice On Purpose Operating System By Brad Swift We're all familiar with the importance of our computers having a dependable operating system, if for no other reason than we may have experienced the contrast of NOT having one. Operating systems are foundational to building a strong practice and life on purpose. While this article is about building such a system in your practice, don't forget that it's also vitally important to take the time and invest the energy into building and maintaining a similar personal foundation.Here's a skeletal … 4. How to Win Big Improvements And Larger Market Share A Little At A Time Despite the great changes we have seen in markets all over the world, ushered in by the information age and other factors, company executives are still demanding big improvements and ever-larger market share for their products and services without first appreciating how this happens in the real world today. The truth of the matter is that the World Wide Web has shrunk the world marketplace into one little tiny flea market in the village corner. Competition is fiercely keen and market domination … |
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