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201. Customer Focus - Just 5 SimpleThings You Need to Think About By Martin Haworth
     You can boil down the difference between successful businesses and the rest in how they work with their customers, in just five areas.So, what does this mean? What They WantSelling what your customers really want is just critical. Being on good enough terms with your customers to research, (hey maybe just by chatting with them - radical idea, huh?), helps you find out how you can best serve their needs. Price is RightBy balancing the kind of pricing you want to offer with exceptional ser…



202. Contract Management Software: the Solution to the Problem of Coordination By Joe Miller
     Charles Petrie, from Stanford, released a short article entitled “The Problem of Coordination,” which highlights 4 categories in which businesses find it difficult to connect:InteroperabilityAgent Communication Semantic Unification CoordinationThough this article refers to a specific type of business, its principles are just as applicable to any business, especially when collaborating on a contract. Contract collaboration and management is difficult in any business, and the negotiations can g…



203. Ten Top Performance Management Tips*
     Sadly, Performance Management has got itself a bad reputation. Dreaded by those on the receiving end and considered an unproductive chore by the manager, the value and benefits have been lost. But there is another way and here are Ten Tips to help. Talk to Your People OftenBy building a great relationship with your people you will bring trust, honesty and information. This gives you a head start in Performance Management of your people.Build Feedback InOn the job two-way feedback processes gets…



204. Knowledge Management - Lessons Learned and How To Identify Them By Chris Collison
     Many organisations use the term "lessons learned" to describe the way in which they avoid repeating mistakes, or ensure that they build on past successes, yet a lesson can only be applied if it has been successfully identified, and captured first. Even in "learning organisations" who profess to be good at knowledge management and knowledge sharing, the process for identifying lessons learned can lacks rigour or depth. All too often, lessons end up as "motherhood and apple pie" statements, an…



205. Five Reasons Why Leaders Fail to Create Successful Change By Kevin Eikenberry
     A bold title, don’t you think? I mean, change is a complex thing, so to define five reasons seems to oversimplify the issue.Let me be clear. There are far more pitfalls than these and far more possible reasons change doesn’t have the desired effect. The key in this title isn’t “Five Reasons,” it is “Leaders Fail.” Yes, there are many variables that can influence the success of change – but some of them must be owned by those leading the change.This article will identify some of those typic…



206. The 10 Realities of Change By Valarie A. Washington
     I've seen several articles that begin with lines like "the only constant today is change." I assert that change that is constant can't really be called change. It's simply a new reality. It's time that we accept that things simply don't stay the same and speed to change is the new reality of business. Like any other new reality it requires new responses.There is not more change than there was in the past the change just comes more quickly. Compared to the "good old days" the impact of change t…



207. Conducting Successful Training Activities
     PERMISSION TO REPUBLISH: This article may be republished in newsletters and on web sites provided attribution is provided to the author, and it appears with the included copyright, resource box and live web site link. Email notice of intent to publish is appreciated but not required. Email him at eagibbs@ureach.com.Whether you are training preschoolers in the classroom or executives in the board room, here are 15 premises you might want to keep in mind the next time you're designing training ac…



208. Positive Discipline - The Hot Stove Rule By Christopher J Thomas
     Recent studies have shown that industrial supervisors are working at less than 60 % of their potential. Basic management skills training is guaranteed to change all this and at such little costIntroductionThe word discipline has a negative sound as we immediately think of authority and punishment. However, there is another more constructive way to think about this, which we can call – POSITIVE DISCIPLINE.Positive discipline is all about creating an orderly environment where people can conduct …



209. Top 10 Reasons to Retreat for Leaders and Managers
     “Your business is your BEST client.” Gala GormanThere are so many challenges facing business these days that it seems virtually impossible to slow down long enough to plan for the future.Months go by and you have held your own. You might pause momentarily to celebrate a success never taking the time to reflect on what happened in order to replicate what went right. Problems are treated with a band-aid approach so that everyone involved can just get on to the pressing issues at hand. You can coun…



210. Finding Common Ground Through Consensus Decision-Making By John Abrams
     It’s clear to me that a workplace is a better place when employees truly work in teams, but the most familiar team models we have are those that are created to win wars and games. We have a commander or a coach who gives orders, and the soldiers or the players use those instructions to defeat the opponent. Mediator Bill Ury says, “People are realizing that adversarial, win–lose attitudes in an increasingly interdependent world, where I depend on you and you depend on me, just don’t work anymor…



211. How's Your Company "RQ" (Reputation Quotient)? By Phil McCutchen
     In light of recent corporate scandals, from Enron and Global Crossing to those of once trustworthy mutual funds, is it any wonder that more people are asking, "Can I trust this company enough to do business with them?" But the trust issue isn't just relative to the buyers of your products and services, its vitally important to employees as well. Impacting their retention and performance in very real ways.According to a survey of 1,200 workers by global consulting firm Watson Wyatt, forty-four …



212. Are you maintaining your documentation correctly?
     ============================================================Are you maintaining your documentation correctly?============================================================As I've said in many eZines, you must write stuff down.The other day, an interviewer asked, 'How many pages you written?' 'Somewhere around 30,000 pages delivered, not including thousands of draft pages.' 'You must love writing!' 'Not really.' 'Then what...?' 'I don't love writing per se. I love the applications. I love the resul…



213. The Red Phone - Management Consulting in 30 Seconds or Less By Joey Robichaux
     Modern business faces complex problems; management often calls upon highly-specialized consultants to help them address these difficult problems. If you're ever called to help identify these most pressing issues, one of the easiest and quickest ways to start is to talk about the "Red Phone".You know which phone I'm talking about -- it's the red phone that sits on it's own special corner of the desk. Lights flash when it rings; when you answer it, the person on the other end isn't in a good m…



214. Why You Should Never Hire Your Best Friend By Glenn Shepard
     Supervising close friends rarely works because the dynamics of the two relationships contradict one another. Friendships are based on mutuality. Friends reveal intimate secrets to each other and make themselves vulnerable. This completely contradicts the relationship of a manager and employee.Managers are in a superior-subordinate relationship with employees. It is not possible to simultaneously be a person’s superior and be his peer. Ultimately, your friendship or your ability to supervise wi…



215. 10 Reasons why Time and Attendance systems are NOT just substitutes for clock cards.
     Time and Attendance Systems don't get the attention they deserve. They are simply seen as a modern substitute for clock cards: a good way of making sure your workforce is where it should be. But there's more to it than that. Used intelligently, the information recorded through Time and Attendance Systems can be used to enrich a whole range of business processes. In essence, it can help you understand and deploy your resources better in everything from skills utilisation to scheduling and actual …



216. Management: Dealing with Difficult People By Michael Beck
     You know, this would be a great business if it weren’t for having to deal with people all the time…OK, so maybe I’ve exaggerated things a bit, but we’ve all certainly heard that saying before. Why does that sentiment ring true for so many folks? Obviously it’s because of all the people challenges we’re presented with in our business. Virtually every one of my clients over the years has brought up the subject of dealing with difficult people. There’s no escaping the fact that they come into…



217. Business & Family Safety and Health Rating By Raj Gavurla
     For good reason, practically every endeavor in life is rated. I've seen ratings on who or what's #1 in business, industry, NFL, NBA, MLB, person of the century, athlete of the century, technology, restaurants, university, neighborhoods, travel destination, best looking, best movie, best book, etc. It doesn't stop. In fact, there are multiple ratings for the same #1 spot because of varying value systems. Of course, each of us has our independent rating to see if it's in agreement with the masse…



218. To Blink or not to Blink?
     Malcolm Gladwell, author of Tipping Point, has gone to the Best Seller list once more with his new book Blink. I don’t want to take anything away from Malcolm because he is a proven best selling author, but how does it happen that a book about decision-making rises to the status of best seller when there are dozens of other books on the subject that never seem to get much past the list of required reading for students? Maybe a part of the reason for the success of this book can be found in an Oc…



219. Tales from the Corporate Frontlines: The Responsibility for Job Security By Josh Greenberg
     This article relates to the Job Security competency, commonly evaluated in employee satisfaction surveys. This competency evaluates how your employees view their job security within your organization. In today's often volatile or contingent labor market, it's crucial to understand the level of security your employees feel about maintaining their jobs. Studies show that employees who do not feel secure in their jobs are less likely to be committed to best assisting customers. Evaluating this co…



220. Squeezing the Blood Out of that Old Turnip By Bob Champagne
     I suspect all of you out there have someone that you rely on for insight and perspective – that wise old mentor that seems to have an unlimited depth of experience to draw from in helping you navigate life’s little challenges. You know, those little parables and anecdotal tales that always relate perfectly that very problem you’re trying to solve. Today, I go to that well of experience in responding to a problem I know many of you are facing right now- squeezing that last drop of improvement t…



221. Does Your Management Style Remind People Of Something They Read In Dilbert? By Jeff Altman
     With thanks to Jeff Foxworthy, the comedian who does the "You might be a redneck series of jokes.If you really believe people in your group are lucky to have a job, you might be a jerk.If, when you call a meeting, people suddenly call in sick, you might be a jerk.If you tell people, "It's my way or the highway," you might be a jerk.If you think your staff is lucky to have a job, you might be a jerk.And, there are a million more and I'm sure you get the idea.The labor recession is over. people…



222. Lateral Thinking, Logical Thinking, Applied Creativity By Kal Bishop
     Certain processes enhance creative output and others enhance innovative output. Defining creativity as problem identification and idea generation and innovation as idea selection, development and commercialisation, this article will tackle stages two and three using the three-stage process of lateral thinking, logical thinking and applied creativity.The start of the process involves building a sizeable idea pool of quality ideas. In this article, we can define quality as being a large number o…



223. Managing Client Relationships By Christopher David
     Managing Client Relationships: Even the best run organizations occasionally run into difficult situations with clients, consultants, and vendors. Often times it is not just a business process that has gone a-rye, it is the relationship of the people managing the situation. So how is it that we manage difficult problems and how is it that we coach all the members of our organization to manage crisis to their (and their company's) advantage. Here are some helpful tips:Treat everyone (clients…



224. How BOLD Can You Go With Your Elevator Speech?
     How BOLD Can You Go In Your Elevator Speech? By Fabienne Fredrickson 'How LOW can you go?' is what you think about when you do the limbo. Since we're talking about marketing, I'll ask you this: How BOLD can you go, in describing what you do? I was coaching a private client this week about how to turn his Kitchen Designer elevator speech into a conversation that elicits a prospective client meeting, right there at the networking event and in less than 5 minutes! The key? Come up with a claim for …



225. What is Your Leadership Style?
     There are countless numbers and types of leadership styles in organizations today. Unfortunately, many leaders today are ineffective because they are not motivators or because they have a warped idea about their role and purpose. As such, workers in these organizations suffer from inadequate leadership and likely have no energy, motivation or loyalty to the organization. Leaders who honestly appraise their leadership style can effectively reinvent themselves in order to inspire and motivate thos…



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