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201. Delegation and empowerment: levels of freedom
     When you delegate tasks or processes, you transfer a certain level of freedom in how the tasks are to be handled. These levels range from simply giving instructions to be followed right through to handing over a complete project that then becomes part of the person's job description. But how do you decide? Here are three measures you can use: 1. The level of experience of the person to whom you are delegating. How much experience does this person have with the company? With the department? How f…



202. Medical Collection. How Organized is your office?
     At one time or another, all of us have experienced the frustration of waiting in a doctor's office. It seems as though every time we go to see the doctor or the dentist we end up having to wait for a ridiculous amount of time, and then when we finally do get in, we are only 'treated' for a few minutes and then sent on our way. I have always wondered why that is the case. If the doctor is only seeing each patient for a fraction of the time that the patient had to wait, then what are they doing be…



203. The Seven C's: Partnership Danger Signs - The 6th C: Changing Vision By Dorene Lehavi
     A series of articles exploring the seven critical areas that can indicate a partnership is in trouble.The 6th C: Changing VisionIn order for a business to be a success the vision and mission must be reflected in all aspects of the structure, the culture and the strategy by which business is conducted. Contained in these are core values and principles set forth by the owners and leaders. If there are discrepancies between any of these, I can assure you there will be problems.There are two parts…



204. Coming to Terms with Your Industrial Strength Difficult Person By Pat Wiklund
     Call it bad vibes, gut reaction, instant dislike, or hitting a major hot button. Truth be told, there are just some people we don't like, don't want to associate with, and want to avoid. But, when they're our co-workers, we can't avoid them. We may have to work closely with them, day after day, until we successfully complete the job.If you are stuck with your difficult person, it may be time to let go, to change how you feel about and deal with your own industrial strength difficult per…



205. Turbo Charge Your Career With The Most Powerful Leadership Tool Of All: The Leadership Talk. (Part Three)
     PERMISSION TO REPUBLISH: This article may be republished in newsletters and on web sites provided attribution is provided to the author, and it appears with the included copyright, resource box and live web site link. Email notice of intent to publish is appreciated but not required: mail to: brent@actionleadership.comWord count: 989Summary: The author asserts that presentations and speeches are the least effective means of leadership communication. There is a much more effective way: the Leader…



206. Management Tip - The Art of Delegation
     If you are like a lot of other competent and self sufficient people, you may think that no one else can do certain tasks or jobs better than you. This can be especially true for managers and team leaders in the work place as well as mothers at home. In such cases, you may feel that you know exactly what you want and how best to do it. There is a very common saying, 'If you want something done right, do it yourself.' While this attitude is great, the problem with this logic is that for a small li…



207. Important Communication Tips For Managers By Andrew E. Schwartz
     The following tips will help you communicate more effectively with your employees:1. Let employees know that having feelings is okay. Feelings are facts and need to be dealt with.2. Praise in public, criticize in private. Nothing improves a person’s behavior better than well-timed, sincere, and justified praise. Nothing builds resentment faster than being yelled at in front of others.3. Listen to employees and accept suggestions. It’s easier to give advice than to receive it, but you don’t lea…



208. Budgets! By Mike Shannon
     Budgets! There I've said it. For some the most hated and feared word in business. But it doesn't have to be that way. As a matter of fact, a well thought out and constructed budget can be the small business owners best friend. After all, a budget is just a laid out plan to produce profits and profits is what we are all after.Instead of feeling overwhelmed by looking at a 13 column budget spreadsheet with rows and rows of expenses, just break it down into it's simplest terms:Revenue - Expenses …



209. Creativity and Innovation Management: Incubation and Insight By Kal Bishop
     Creativity can be defined as problem identification and idea generation whilst innovation can be defined as idea selection, development and commercialisation.There are other useful definitions in this field, for example, creativity can be defined as consisting of a number of ideas, a number of diverse ideas and a number of novel ideas.There are distinct processes that enhance problem identification and idea generation and, similarly, distinct processes that enhance idea selection, development …



210. How to Hold Effective Staff Meetings By Steve Kaye
     Many people believe that they conduct effective meetings, when all they really do is host a party. Or worse, they deliver a monologue. In either case, their meetings produce little.Here’s how to hold an effective staff meeting.1) In general. Keep them short. Most staff meetings should last less than an hour. You want your staff to spend their time working on things that earn money for your business, not sitting in meetings. Keep them positive. Negative meetings contain insults, ridicule, …



211. Get Out Of The Stone Age: Give Leadership Talks By Brent Filson
     160 years ago, the newly invented electric telegraph carried the first news message. The message zipped 40 miles in a flash over wires from Baltimore to Washington, D.C.The public was dazzled -- except Henry David Thoreau. He wrote: "We are in great haste to construct a magnetic telegraph from Maine to Texas; but Maine and Texas, it may be, have nothing important to communicate."Today, we live in a Golden Age of communication. We have the Internet. We have faxes. We have e-mails. We have…



212. Top 7 Tips for Maintaining a Team Connection
     Thousands of love songs portray sad stories of the fire going out in a romantic relationship. Business teams face the same danger. Members of a team can become too familiar and stuck in patterns of doing the bare minimum when it comes to teamwork. Similar to the song 'You Don't Bring Me Flowers Anymore,' the feeling that occurs when the thrill is gone is usually felt by all involved. As a leader, you have the power to influence how connected your team remains over time. Follow these seven tips a…



213. Burger on a Bun Decision Making By George Ebert
     When approaching any decision, it’s important for individuals to maintain the healthy state of openness called for by WYSINWYG (what you see is never what you get). Remember that there is always more going on than simply meets the eye. Calling on all the skills, strengths and resources that are accessible, though not immediately apparent will produce vastly better results. Secondly, individuals should strive for balance in both their data gathering and their decision-making. Many factors can i…



214. Will demographics change start-up investment?
     There is a growing understanding that as baby-boomers retire, western equity markets will be under pressure as this market segment draws on their lifetime savings (Source: McKinsey April 2005). So what will this mean to start-ups that are looking for new capital? Actually it is quite good news. First off, as most US, Japanese and European investors are most heavily into listed stocks and bonds, these will be the ones most under pressure. One trend that is expected to offset this withdrawal of fu…



215. Let Your Employees Make Decisions
     Let Your Employees Make DecisionsOne of the best managers I ever had taught me a very valuable lesson about management. She was a manager at the first bank I worked at. I was a supervisor of all of the bank tellers. She delegated decision-making powers to all of her staff. Of course, the level of decision-making was different for the different levels of workers. In other words, the assistant managers had the ability to make decisions on more important matters than did the supervisors and the su…



216. Preparation: Your Company's Best Defense in Case of Catastrophe By Willett Thomas
     You’ve hung out your shingle and are ready for business. But what if something unforeseen were to occur? Is your business truly ready for all that being in business entails? It only takes one catastrophic event to adversely impact a once thriving business. Recent world events: 9/11 destruction of the World Trade Centers and the Pentagon, the tsunami in Asia, along with other natural disasters act as a constant reminder that being well-prepared is often our best line of defense.What’s that,…



217. Bolster Credibility with Investors--Avoid These Phrases in Your Business Plan By Mike Elia
     Remember Papa John's commercial on TV with the slogan "Better Ingredients, Better Pizza"? Well its nothing more than puffery: general, non-provable, inane claims. The problem is puffery is not only acceptable it's often expected. Phrases like “the biggest,” “the best,” “the cheapest,” and so forth are so over used most people simply ignore them. If you're guilty of using puffery in your business plan, you risk filling your plan with circumstantial evidence and bold claims that won't do a thin…



218. A Leadership Screw Driver: The 90 Day Improvement Plan
     PERMISSION TO REPUBLISH: This article may be republished in newsletters and on web sites provided attribution is provided to the author, and it appears with the included copyright, resource box and live web site link. Email notice of intent to publish is appreciated but not required: mail to: brent@actionleadership.comWord count: 648Summary: All leaders must eventually deal with poor performers. The author describes a method to help poor performers become good performers. It is based on developi…



219. Motivating Teams
     Motivating Teams Introduction: Working with teams, whether as leader of a single team or manager of several, is an essential part of a manager's remit. Teamwork is rapidly becoming the preferred practice in many organizations as traditional corporate hierarchies give way to flat, multi-skilled working methods. This section is an indispensable and practical guide to leading teams with expertise, covering subjects such as defining the skills required to complete a project, establishing trust be…



220. Lead to Succeed: The Seven Essential Steps
     In my book You’re In Charge…What Now? I use a mnemonic to describe the seven essential steps to work leader success. The mnemonic is “L.E.A.D.E.R.S” and each of these letters represents an essential step. While I have simplified the elements of leadership into seven words, the essence of my message is that being an effective, peak-performance work leader is simple, but not easy. The responsibility of being an effective work leader is much more important than being an effective “manager”. Every e…



221. Communicating When A Crisis Strikes
     How would you handle communication if your business or practice got into a crisis situation?I was pleasantly surprised when my Internet service provider responded competently and quickly to a technical crisis. And, we can learn to communicate more effectively by studying its response.The crisis occurred when hackers attacked its system at the same time that the company was upgrading its systems to meet increased customer demand. And while customers experienced no dramatic shutdowns, some custome…



222. What to Do When Trust is Low By Rick Maurer
     Trust is essential. You can’t run a business without it. Customers leave. Risk taking evaporates. You find yourself surrounded by naysayers – or worse – yes men and women. No one dares tell the truth. Departments put up barricades creating fortresses inside your castle.The Warning SignsEmployees Leave. When turnover is higher than the industry average, it could be a sign that people lack trust in your organization. While there could be other reasons – low pay, a very attractive job market, bet…



223. Managing People for Performance By Graham Yemm
     “People improve productivity, not organisations.”Managers who have had any form of training will be familiar with the idea of setting goals or objectives, and probably with the principles of appraising performance. With this in mind, why is it so many managers keep asking about how to motivate their staff or how to get more from them?This whole area is a key differentiator of good managers and is a large part of what managers are being paid for! In this article I want to offer some ideas to …



224. How to Meet Quality Standards with ISO 9001 By Chris Anderson
     In today’s hectic business environment, it is vital that we are all on the same page, right? But how do we know if we meet those standards? Business owners and executives can avoid the uncertainty, and that’s where ISO 9001 certification comes in.Standardizing Quality SystemsThe ISO, or International Organization for Standardization, was established in 1947 to develop international standards for everything from electronics to management systems. Having over 13,000 standards currently in place,…



225. Five Strategies To Strengthen Your Company’s Financial Management By Jeff Schein
     Too many businesses wait until a crisis occurs before they start to focus on improving their financial management. Often, by that time, it can be too late. By setting aside an hour now to evaluate the strengths and weaknesses of your company’s financial management activities and systems you can save a lot of time and aggravation. It can also help increase your profits, and at the end of the day that is what it is all about.The following are five strategies that will help you start to …



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