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1. Five Ways to Influence Change in Others By Kevin Eikenberry
Because of my work as a consultant, trainer and coach I deal with change and people’s reactions to it all the time. When a Client decides to work with us, they are recognizing that some sort of change is needed. After all, if they want more effective teams, better Customer Service, higher creativity, more effective training, or more effective leadership in their organizations, something has to become different than it is currently. Change must occur.Because of this, change is often at the c…

2. It's All About The Customers, Baby By Kem Thompson
If you want to ensure a steady stream of customers in your business, you must always remember why you're in business in the first place.Sure you want to earn a decent income for yourself, but you also want to provide a useful service don't you?That second reason should take precedence over the first. Your main aim should be to provide a useful service to people. Making lots of money from it should be secondary.When you have your priorities in that order, guess what happens? The money starts …

3. Managing: New Managers are Usually Too Hard on Themselves By Helen Wilkie
Moving from staff into management for the first time is exciting—but it can also be scary.There’s so much you don’t know. Somehow managing looked so easy from the outside, but now that you actually have to do it, you realize it’s more complicated than you thought. Before, you had certain tasks to accomplish and you knew you had the skills to do them. You still have responsibility for those tasks, but now you have to see that the work is done effectively by other people. That’s a whole new …

4. In Leadership, The Critical Convergence Drives Great Results By Brent Filson
The Leader's Fallacy lives! We subscribe to the Fallacy when we believe our enthusiasm over a particular leadership challenge is automatically reciprocated by the people we lead.If ignorance is bliss then leaders going around blithely adhering to the Leader's Fallacy have cornered the market on happiness.The truth is, it's more realistic to believe in INVERSE RECIPROCITY: i.e., whatever motivates you, "DE-motivates" the people.That's especially so for leaders who are trying to motivate people …