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1976. Why Don't We Help Each Other Learn?
      I recently had the opportunity to speak at a regional conference for long-term care professionals. It was very exciting to be selected to speak and to share what I had learned about employee online and computer based education. Not to mention a little bragging about our new corporate education center. While I was waiting for my scheduled time to present I couldn't help but notice how many speakers were not practicing administrators or directors of nursing. The session's speakers were mostly co…



1977. Employee Success! - 7 Ways Feedback Works By Martin Haworth
      By sharing how well you are doing and how well your expectations are met, your people get to understand better. So, frequent, realistic, objective feedback is not seen as criticism, more a way of each in your team helping each other get better, building on the success you already have.So, why does Feedback work? It's HonestBeing open and honest with each other builds your team - everyone sharing themselves takes some time, but when it happens, there is synergy which elevates performance.…



1978. "He Hate Me": Turning Their Bad Attitude Into Your Great Results By Brent Filson
      "He Hate Me" was the nickname of Rod Smart, a leading rusher in 2002 for the Las Vegas Outlaws of the now defunct XFL pro football league. Looking for an edge, the XFL allowed players to put nicknames on their uniforms. "I was always saying, 'he hate me,' all through camp in Vegas," Smart said. "If I didn't get the ball, I'd talk to the other running backs and say, 'he hate me, man; this coach hate me.' I was always saying that." Smart put He Hate Me on the back of his number 32 jersey, and n…



1979. Business Relationship Germs By Bill Lee
      In management seminars I often compare debt to an infection. A reasonable amount of debt will not kill a business, but too much debt will. While most businesses carry a substantial amount of debt from time to time, it must be maintained in an acceptable relationship to stockholder’s equity.Infection is also a threat in business relationships. How serious the illness your business’ relationships experience depends on how effective management is at controlling business relationship germs tha…



1980. Five Steps to Increase the People Power in Your Business By Jan B. King
      Take some bold steps and help your employees and business partners open up to real change and help them start thinking again to the longer term. Send a message that you are ready to commit to new ways of thinking and that that includes a commitment to the success of your employees in the changing workplace.1. Reconsider your company vision.A vision statement uses the future to help analyze the present. It must have a message that everyone from the CEO to the receptionist to your freelance work…



1981. "Leaders" Versus "Cheerleaders" By Kevin J. Price
      Everyone wants to describe themselves as a leader. Everyday, new books on leadership come out on the market. Leaders are seen everywhere – business, society, and, of course, politics. Yet, in our culture where greatness is often measured by noise rather than accomplishment, I thought it would be helpful to define the factors that differentiate the true leader from the notorious “cheerleader.”* Cheerleaders are thermometers, while true leaders are thermostats. Where thermometers measure th…



1982. Power of Pinpointing Accountability By Bill Lee
      I have always said that if I were to write a book on effective management principles, the first chapter in that book would be about the importance of pinpointing responsibility among an owner’s or a general manager’s reporting units. After all, one of the most popular definitions of management is getting work done through others.#1 Management Pitfall: An unwillingness to delegate.Many times the owner or general manager is the most knowledgeable and the most capable person in the company; he …



1983. To Thine Own Self Be True--It's Better for Business: What Arthur Andersen Would Say to His Company By Shel Horowitz
      As a child, you probably heard, "to thine own self be true." But what does that really mean? When the newspapers are full of cheating and lying business owners, politicians, and academics, does it really make sense to maintain your integrity?To me, the answer is a clear, unwaffling YES! Without your integrity, you really don't have a business or a career--just a waiting game until you world comes crashing down around you.But fear of being caught isn't the reason to live your life with integrit…



1984. Creativity and Innovation Management – Idea Progression By Kal Bishop
      Creativity can be defined as problem identification and idea generation whilst innovation can be defined as idea selection, development and commercialisation.There are other useful definitions in this field, for example, creativity can be defined as consisting of a number of ideas, a number of diverse ideas and a number of novel ideas.There are distinct processes that enhance problem identification and idea generation and, similarly, distinct processes that enhance idea selection, development …



1985. Maximize Patient Collections with a Patient Payment Policy By K Allen
      Healthcare practice owners and managers are often astounded to realize that it can cost as much as $6 or $7 to successfully collect a patient payment using traditional invoices through the mail. Considering employee time, as well as postage and envelopes, the cost truly adds up when sending dozens of invoices each week. The hours spent preparing invoices also detract from other endeavors around the office – valuable time that could be focused on improving patient flow, records management, etc.…



1986. Take Your Firm to the Next Level By Kelly O'Brien
      So you did such a good job in 2003 at bringing in new clients to your firm that you’re swamped with business, your firm is large and growing, and all parts of your marketing system are in place and running smoothly? Congratulations - you're off to a great start for 2004!If you can confidently answer "yes!" to the following metrics, then you’re ready to take your practice to the next level (and if your answer is "no," get back to basics at http://www.turningpointemarketing.com)* Is your firm’s …



1987. Overcoming the Document Tracking Challenge By Joe Miller
      “Where did it go? It was here yesterday. Wait. Here it is. But it looks a lot like the draft I just sent my team members yesterday. I don’t remember when this change was made. Who made this change? Why is document tracking so difficult?”We have all seen it before. Desk space is being invaded by papers and drafts of rather important information that is in a rather unidentifiable order. When it comes to information, businesses know that time is money. Businesses do not want to spend money for ho…



1988. Got an idea worth working for? A case study.
      ============================================================Got an idea worth working for? A case study.============================================================CONTENTS: 1. Does this problem sound familiar? 2. Have you ever been to a sales 'shoot out?' 3. Is this an idea worth working for? 4. But, will I lose this client? 5. Did we do what customers wanted? 6. It all began with that idea worth working for.As I've said before, businesses don't work by themselves;people work. And the thing tha…



1989. Dictators and Their Effect on the Workforce
      In the past 20 years there has been a massive shift in corporate leadership. Accountability for leadership and what really goes on in an organization has been pushed down and distributed throughout the organization. Command-and-control tactics may still be found in basic military installments; society, however, has been informed to the point that the vast majority of the population will no longer tolerate a dictatorial style of leadership. Today’s generation is more concerned with people than wi…



1990. How An Executive Can Spot Creative Potential in Others By Jon Weaver
      One of the most important responsibilities any executive must handle is seeing that his company gets "the most" from its workers. This is particularly so when it comes to creativeness- the production of the ideas upon which the company is dependent to make money, or to operate efficiently and at a profit.Most of us, in our everyday lives, make the mistake of oversimplifying our classifications of others. We say someone is "likable" or "not likable." We call him a "pessimist" or an "optimist." …



1991. Help Your Employees Prepare for a Performance Appraisal By Andrew E. Schwartz
      PREPARING EMPLOYEES FOR THE PERFORMANCE APPRAISAL INTERVIEWS: Remind employees to give some thought to the purpose of performance appraisal: it is a means to learn from the past, plan for the future, and improve effectiveness and work satisfaction. The performance appraisal discussion is an opportunity to motivate, recognize, and reward your employee. It is a time for you and your employee to share perceptions about the employee’s accomplishments during the performance period. It is meant to b…



1992. How to Overcome Your Fear of Firing By Andrew E. Schwartz
      OVERCOMING FEAR OF FIRING “It was obvious that this employee could not relate well to clients. But I could not bring myself to fire him.… and while I wavered, things only got worse for everyone in the department.” Having to fire someone is one of the most difficult actions any manager or executive may have to take. It is an action that many manager’s find endless excuses to avoid, as did the executive quoted above. Yet, in certain cases it is unavoidable. Firing is a managerial art that many o…



1993. Improve Your Bottom Line, Benefit From Employee Ideas
      Customers want our products and services to be better, delivered faster, and produced less expensively. This means that everything we do needs to be improved. To stay competitive in this world we have to be better then we were last year and we should be prepared to be better next year. We must continuously improve. Engaged employees can show us the way. All employees can be thinking about how to reduce costs, looking at safety issues, reducing wastes and improving the environment, while at the …



1994. A Rare Leadership Skill: Dealing With People Who Want Out By Offering Crowns For Convoy By Brent Filson
      As a leader, you'll inevitably be faced with people wanting to leave your team or organization. Dealing with the challenge is critical for your leadership success. Your response will have ramifications far beyond your immediate circumstances. One of the best ways to respond comes from Shakespeare's Henry V.The stirring speech of Shakespeare's Henry before the battle of Agincourt contains many leadership nuggets. But commentators who recount the speech usually overlook a particularly valuable…



1995. Can Your Corporate Policy Pass the Monkeys, Bananas, and Water-spray Experiment? By Jidé Odubiyi
      Five monkeys were placed in a cage. A banana was hung on a string and a ladder was placed below it. Each time one of the monkeys started climbing the ladder, all the monkeys were sprayed with a blast of cold water. This experiment was repeated for several days. Then each of the original monkeys was replaced with a new one. The experimenter did not need to spray the new monkeys because, as soon as any new monkey proceeded towards the ladder, all the other monkeys attacked it simply for the fear…



1996. What is Customer Relationship Management (CRM)? By Rasmus Nielsen
      Customer Relationship Management (CRM) is a phenomenon that is becoming a major discipline within business. CRM can be traced back to the airlines’ attempt to gather information about their customer flying habits in order to stop their high-fare airliners choosing low-fare carriers, however, the concept was invented even further back, when the shop owner knew all his customers by first name and they knew his name. In 1998 The Economist Intelligence Unit (EIU) in conjunction with Andersen Con…



1997. Your Blueprint For Business Success By Joe Love
      Before you start your own business one of the first things you need to do is draw up your business plan. This is your blueprint for success. Your business plan states the purpose of your business. It never ceases to amaze me that so few businesses have any type of written business plan. Because without one, you have very little, if any, chance of success.The day-to-day details and problems of running a business will often take your mind away from the prime thrust of your business. This can and…



1998. Operational Risk Management Awareness
      The term Operational Risk Management (ORM) is not new. It has been tossed about in businesses across North America for the last several years. ORM and the oft associated term Enterprise Risk Management (ERM) have generally been used as corporate buzzwords, business culture idioms referenced in board meetings and articulated during presentations. Recent developments, such as the creation of the Sarbanes-Oxley (SOX) Act in 2002 in response to growing financial scandals in the U.S., have brought Op…



1999. Policy & Procedure Manuals - Tools For Greater Productivity and Efficiency By Linda Carter
      In today's tough retail environment the retailer needs all the tools he can get to help improve efficiency, productivity, and the bottom line. Two of these tools are the company's Policy Manual and Procedure Manual.In working with independent retailers throughout the country we have found that the majority do not have written policies and procedures. When questions or problems arise concerning the store's policies or procedures the store owner/manager handles them on an individual basis. Th…



2000. Leadership and Teamwork
      Strong, positive teamwork is defined by a leader who has a vision and the ability to inspire his or her team to work toward the realization of that vision. The leader is not threatened in the least by the expertise and diversity of his or her team. Rather, a good team leader engages his or her teammates in a discussion about what quality looks like, what is needed to perform and complete the job, and empowers the team members to always strive for quality improvement. Let's break all that down i…



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