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1976. Creativity and Innovation Management: Generating Better Ideas By Kal Bishop
      Creativity can be defined as problem identification and idea generation whilst innovation can be defined as idea selection, development and commercialisation. There are other useful definitions for both, for example, creativity can be measured according to the number of ideas produced, the diversity of those ideas and the novelty of those ideas.There are distinct processes that enhance problem identification and idea generation and, similarly, distinct processes that enhance idea selection, de…



1977. Discover The Coach Within You
      Discover The Coach Within YouOne of the three basic roles of leadership is the coach or mentor. The best boss is often the best coach. (See: http://tlc-leadership.com/the_three_faces_of_leadership) In sports the coach is very conscious of his role but in the business world most coaching is unconscious or even accidental.Just as many a dad learned to coach by jumping in with his son's baseball or hockey team or his daughter's basketball team most manager / coaches learned the art through a baptis…



1978. Does My Bum Look Big in This? By Peter Hunter
      If a good manager asks his workforce for their opinion of him he will receive their expressions of approval and be satisfied that he is doing a good job.If a bad manager asks his workforce for their opinion then he too will receive their expressions of approval because as we all know, the best way to get a bad manager off your back is to agree with him.The problem for the manager is how to find out if he is good, and adding value to the organisation, or if he is bad, interfering and preventing…



1979. Steps in Using the Critical Incident Technique By Andrew E. Schwartz
      STEPS IN USING THE CRITICAL INCIDENT TECHNIQUE:1) The incident. Read, review, or assume roles. Begin the investigation of the incident situation.2) Fact-Finding. Collecting the details of the incident occurs in the small group discussions where the participants determine what they know about the situation and what else they need to know before making a decision. They decide what questions to ask the instructor.3) The issue. When the groups have all the facts needed to decide the case, they sho…



1980. In Leadership, Results Are Limitless
      PERMISSION TO REPUBLISH: This article may be republished in newsletters and on web sites provided attribution is provided to the author, and it appears with the included copyright, resource box and live web site link. Email notice of intent to publish is appreciated but not required: mail to: brent@actionleadership.comWord count: 580Summary: A key stumbling block to leadership success is the very mind-set of the leaders. Those leaders who don't believe that results are limitless are selling thei…



1981. 5 Ways of Increasing Business Profits By Graeme Nichol
      The economy may finally be turning around and showing signs of a rebound. Interest rates have begun to rise and the stock market is recovering from the lows it experienced in the last couple of years. Is your business ready to take advantage of these improving times? Can you translate these improvements into increased profits? You can. Read on…Wouldn’t you like to see your profits increase? Sure, but in reality, what influence do you have over any increase? Create a forecast and have profits a…



1982. Meetings: Don’t Just Show Up, Stand Out and Shine By Marcia Zidle
      Meetings, whether they’re regularly scheduled routines in your company or now-and-then get-togethers, can be a place for you to gain positive visibility and to showcase your capabilities. Here are three strategies that will help you stand out and shine.Do your advance work. In order to make intelligent comments, offer helpful suggestions or ask pertinent questions, you need to know a meeting’s purpose and topic areas in advance. If you have received a vague notice or agenda, inquire about …



1983. Riding the Waves to Success By Bob Scheinfeld
      Last week I was confused and frustrated about a few things related to one of my businesses, and a bit upset with myself and "The Universe." As a result, I went into a deep meditation to get some clarity and help.In response to my questions and requests for help, my Director/Inner CEO asked to me make a shift in the way I was looking at my business affairs (although as you'll see, the advice I got applies to personal life too). He suggested that I start looking at the ebb and flow of opp…



1984. Hurlock's Study: Praise versus Criticism
      Research studies can be intellectual, academic, difficult to understand, and sometimes even irrelevant to our specific application. But there are other studies that can be very insightful and help us understand how better to do our job. There is one such study that I would like to discuss in this month's column. The information is so timely and connected to managing others that I think we all need to read and think about what the researchers discovered. The unique part of this study is that the …



1985. Want to Manage Your Time? Get Real! By Margaret Conklin
      You know the drill - the ridiculous deadlines, the relentless barrage of email, voicemail, phone calls, all those "got a minute" interruptions, the constant worrying that one of those many balls you're juggling is going to unexpectedly drop.When you're on total overload, all you want is relief - preferably the fast and easy kind. So you try the latest organizing software or gadget. Or maybe you read another book, take another course on time management or listen to a tape by the latest time man…



1986. Sweet Parting Of Ways By Colin Ong TS
      Why settle for bad feelings when your employee leaves the firm? Human resource managers can help to sweeten the occasion during the exit interview, and get valuable information to help the company in the new knowledge age.More often than not, human resource (HR) managers place more importance on job interviews than on exit interviews.In the best scenario, the manager will view the employee's departure as an opportunity to reshuffle the work team; in the worst scenario, the manager may feel thi…



1987. New Job, New Culture: Do You Fit In? By Barbara Callan-Bogia
      It seemed like a good decision at the time. A 10-percent raise, an easier commute and a chance to move up the corporate ladder.Now, six weeks into the new job you know in your gut and sleepless nights that maybe, just maybe, you’ve made the biggest mistake of your career. Your new company is a 180-degree change from your former one.Are you finding any of the following? Your new company hardly holds meetings while your former company had constant meetings. You’re now faced with status-quo think…



1988. Spotlight on Productivity: How to Overcome E-Mail Overload By Dawn Bjork Buzbee
      Do you ever feel overwhelmed by e-mail? Have you ever spent more of your day wading through your e-mail than managing your work? Are you looking for ways to spend less time creating, managing and answering messages? Discover how to overcome e-mail overload and be more productive by writing more effective e-mail messages and reducing the volume of e-mail.Write Effective E-Mail MessagesStart improving your e-mail effectiveness by creating and formatting easy to follow content, and by using pre-w…



1989. Make The Elephant Jump -- Leading With A Kind Heart
      PERMISSION TO REPUBLISH: This article may be republished in newsletters and on web sites provided attribution is provided to the author, and it appears with the included copyright, resource box and live web site link. Email notice of intent to publish is appreciated but not required. E-mail to: brent@actionleadership.comWord count: 567Summary: A leader who wants to consistently motivate people to meet tough challenges and achieve extraordinary results must have a kind heart.Make The Elephant Jum…



1990. Five Strategies for Profitable Services Growth By Lisa Nirell
      In today’s era of Professional and IT Services competition and consolidation, some small to medium-sized companies are proudly delivering 20%-50% annual growth.Unfortunately, the vast majority of firms have experienced two consecutive years of fee erosion, commoditization, client defection, and company identity crises. We set out to discover where the growth opportunities exist in today’s economy, and to share our findings.The StudyOur ten-month study uncovered the major gaps between the top …



1991. Training and ROI (Return On Investment) By Rosanne Dausilio
      Statistics consistently reinforce that the biggest challenge in today’s contact center environment is agent training. Turnover continues to be high; new hire costs are on the rise--$6500 per agent! At the same time, losing customers because of bad call experiences negatively impacts your bottom line. What can you do? How do you justify the training expenditure?Research has been making a case for how spending in human performance areas such as training, translates into bottom line growth. Ac…



1992. The Dark Side of Help Desk SLAs By Hallett German
      You just signed a Help Desk Service Level Agreement (SLA) and now think things will get easier. However, you may soon be falling into one of these traps:1) COVERING THE TRUTH WITH METRICSIn some companies, those under the radar of SLA compliance may resort to doing the minimum instead of really solving the problem. This includes closing or reassigning customer tickets just to meet the ticket queue deadline. While a review of SLA monthly metrics may look like the help desk is meeting or exceedi…



1993. Empowering Your Manager By R.G. Srinivasan
      "So much of what we call management consists in making it difficult for people to work." - Peter DruckerManaging is often equated with controls rather than leading and developing a business. The manager feels more comfortable and secure when they are able to put in strict controls on everything that happens in a business organization. This is so especially of Senior Managements where the controls and directing becomes so severe that it erodes any creative freedom for the middle managers to w…



1994. How to Sing the Song of the Unsung Heroes on Your Team By Susan Dunn
      This article is for you if you’re a behind-the-scenes kind of person – the admin assistant who gets the presentation ready for the guys in marketing but doesn’t get to go to the meeting; the PR pro who writes all their speeches and answers all the complaint letters for the president or CEO; the at-home mother who makes sure the concert pianist practices; the deputy chief whose job description is doing all the things the chief doesn’t like to do or can’t do; or the paralegal who prepares all th…



1995. Million Dollar Support System For You and For Your Business By Helen Chen
      Whether you are a consultant, coach, business owner, doctor, professional, corporate elite or student, whatever your profession is, moving towards your dream requires taking courageous steps. Making long-lasting changes requires us to create a network of support. Surrounding yourself with a community of nice-giving-good people, committed to their own growth, will give you tremendous emotional strength to move forward. Napoleon Hill, the author of Think and Grow Rich, changed the lives of man…



1996. The 3 secrets of Team Motivation
      The 3 secrets of Team Motivationby Alan Fairweather(c) Alan Fairweather - All Rights reservedhttp://www.howtogetmoresales.com/==========================================================Are workers telling the truth when they say they are ill?This question was posed on the Money Programme on BBCTelevision in December 2004. British Bosses are reportingthat more and more of their staff appear to be skiving offwith faked illnesses and many firms are taking new steps tocrack down on malingerers. Resea…



1997. Remember to Sign Your Email By Kelly Watkins
      When you finish typing an email message, don’t forget to sign it. In email language, that doesn’t mean simply typing your name. The “signature block” contains a great deal more information.An email is a blank screen. It contains none of the contact information found on traditional company letterhead or stationery. So, you need to provide this information in the form of a signature block.Avoid the temptation to create a fancy banner with lots of symbols at the top of your email message. Mo…



1998. Popular Business Misconceptions Cost You Money! By J. Stephen Pope
      Faulty information costs you money! Which of these popular business misconceptions do you believe?Popular Misconception #1: "We Only Need Our Books Done Once A Year For Tax Purposes." Are Your Accounting Records Adequate To Run Your Business?Although it is important to keep records for tax purposes, it is not the only reason (or even the primary reason) good accounting records should be kept. Another frequent reason clients request financial statement preparation is to obtain bank finan…



1999. Try It Out On Your Team First By Larry Galler
      Wow! You’re brilliant! You have a great idea. You’ve looked at it every possible way to find holes in your logic, fallacies in your assumptions. You know it will work and you can’t wait to turn your new brainstorm loose then reap the rewards of your genius. I know you’re excited but before you unleash your great idea, first try it out on those around you for analysis, discussion, improvements, and (gasp!) criticism.The problem is that the creator of an idea rarely has the mental disciplin…



2000. Problem-Solving Success Tip: Use Your Project Management Skills By Jeanne Sawyer
      Solving a big problem is a project: you’re far more likely to solve it successfully if you treat it like one. That means you’ll need to identify tasks, make and adjust assignments, and keep track of what is due when.Get on the right track immediately by starting a task list as soon as you start working on the problem. Every time you think of something that needs to be done, put it on your task list along with the owner, due date and completion criteria (how you’re going to know the task is suc…



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