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1926. Integrity... Should It Matter? By Severo Santos
      In our fast paced work culture, manned by technology savvy generation in a globally competitive environment, quality and productivity became the battle cry of corporations to stay in business. Though this is not necessarily bad, an equally important ingredient to succeed is seemingly taking the back seat.Knowledge and Skill--- two competencies, through the years, were given much emphasis by the corporate world. As long as the job is done, the sales target is met, attitude, character and habits…



1927. IT Governance Continues to Provide Justification for Rapid ITIL Adoption<br>
      There's a shift in how organizations are approaching best practices related to IT products and services. No longer driven solely by IT organizational self-improvement, Sarbanes-Oxley now formally mandates a certain level of process maturity as a legal requirement in support of financial reporting accuracy. As legislative compliance continues to reinforce the need for a formal game plan and the continuous assessment of IT systems, ITIL process maturity assessments, SLAs and ARCI matrices may no l…



1928. Five Habits of Highly Effective Conflict Resolvers
      FIVE HABITS OF HIGHLY EFFECTIVE CONFLICT RESOLVERSBy Dina Beach Lynch, Esq. Steven Covey had the right idea. There are discreet skills and attitudes, habits if you will, that can elevate your conflict practice to a new level. This article shares a selection of habits and attitudes that can transform a good conflict resolver into a highly effective one. By that I mean someone who facilitates productive, meaningful discussion between others that results in deeper self-awareness, mutual understandi…



1929. Creating Advisory Boards By Linda Henman
      There is no substitute for soliciting the opinions of the executive team, the people who will be most affected by change or its absence. However, often the answers to complicated questions don’t lie within those most affected. Frequently the CEO will need to look outside the organization for advice and wisdom. Sometimes this comes for a Board of Directors, a body of individuals that has the duty of influencing a company’s direction. Members of this board have a fiduciary responsibility to r…



1930. Performance Management Made Easy By Philip Lye
      Performance Management is a process that both employer and employee often fear!Why is this so!There is much misinformation about the performance management process and performance appraisals in management circles today. We often think that best practice demands that we must performance appraise ‘no matter what’. This is not true. Best practice can involve many other mechanisms that ensure employee compliance and monitoring.The performance process can be propagated by intellectuals who themselv…



1931. Service Level Agreement (SLA) Boot Camp By Andy Quick
      Service Level Agreements, or "SLA's" are tricky but useful mechanisms for managing the risk of an on-going relationship with IT service providers. Unfortunately, most SLA's that show up in service contracts as worthless, cosmetic paper additions. SLA's can be extremely powerful tools to help you and your service provider get the most out of a relationship.What is an SLA?A service level agreement (SLA), in its most basic form, is a contractual commitment to meet specific goals. If, for example,…



1932. Managing Monsters in Meetings - Part 4, Quiet Participants
      There are many reasons why someone would decline to participate during a meeting. While some of these may be valid, others may warrant intervention in order to hold an effective meeting.Approach 1: Encourage participationWhen you notice a quiet participant, ask for contributions by looking at the person and saying:'How do you feel about that, Chris?''What results do you expect from this, Pat?''Chris, how will this affect you?'Sometimes a quiet participant will test the environment with a tentati…



1933. Profits and Business Success - 5 Profit Traps to Watch Out For By Megan Tough
      The old saying 'You have to spend money to make money' can be a dangerous one. Every business has it's costs, but not every business owner takes the time to distinguish between what is an essential expense, and what is a 'nice to have' expense.And on top of needless expenses, businesses can also lose potential profits through poor management processes and techniques. So let's have a look at 5 of the main culprits which contribute to lost profits and reduced success:OverheadsLimit your overhead…



1934. Top-Ten Reasons Why People Quit Their Jobs By Gregory Smith
      There are many reasons why good employees quit, most are preventable. From my years of experience as a consultant, I’ve identified a “Top Ten” list of reasons why people leave jobs:1. Management demands that one person do the jobs of two or more people, resulting in longer days and weekend work.2. Management cuts back on administrative help, forcing professional workers to use their time copying, stapling, collating, filing and other clerical duties.3. Management puts a freeze on raises and p…



1935. Still More Problem-Solving Success Tips By Jeanne Sawyer
      he ability to solve complicated problems quickly is more important than ever in today’s tough economy. Here's another set of tips and reminders to help you solve messy problems quickly and easily.** Identify and fix the right root causes.Complicated problems have multiple root causes, probably more than you can fix in a reasonable amount of time. Don’t waste time or money on causes that are either insignificant in impact or only peripheral causes of the problem you’re trying to fix.** Choose s…



1936. Boost Your Leadership Skills By Disciplining Yourself In The Way Of The Question Mark By Brent Filson
      I'm often asked to come in to organizations and give a motivational speech to their employees. I reply that I'm not a motivational speaker. Never have been. Never will be. Don't want to be. I do something else. I teach their people how to become motivational leaders. That's a far more productive endeavor.The concept and application of motivation are misunderstood in most organizations. The motivational industry is based on a fundamental contradiction; because the focus of motivation is…



1937. New Job, New Culture: Do You Fit In? By Barbara Callan-Bogia
      It seemed like a good decision at the time. A 10-percent raise, an easier commute and a chance to move up the corporate ladder.Now, six weeks into the new job you know in your gut and sleepless nights that maybe, just maybe, you’ve made the biggest mistake of your career. Your new company is a 180-degree change from your former one.Are you finding any of the following? Your new company hardly holds meetings while your former company had constant meetings. You’re now faced with status-quo think…



1938. Employee Retention: Five Leadership Fundamentals By Marcia Zidle
      Are your management practices on the right track? Retaining your valued or high performing employees must be a strategic issue for your company. Throwing more money at your workers is not the answer and can become very costly. The more effective way to retain top talent is to address their important needs.Universal Truths: Most people are content being paid at or around the market rate for good quality work. SOME folks are extremely money conscious, but eventually they learn that the payc…



1939. Quick Quiz: Helping Others with Leadership Skill Development
      Oftentimes a quiz can be an effective learning device. For that reason consider the following questions and see what you learn. Hopefully a few questions will inspire you in the direction of improved management and leadership skill development. The answers are at the bottom of the column, but please resist the temptation to peak until you have given some serious thought about your answers. 1. How many hours of TV do fathers between the ages of 25-34 watch each week? a. 10 hours b. 15 hours …



1940. How to Attract and Retain the Right People By Michael Beck
      If you’re one of the many executives struggling with finding and keeping the right people to propel your business forward, you’ll find these insights helpful.If you’re frustrated by trying to motivate people, work instead to develop a company where people are self-motivated – where they do things because they want to. When we’re inspired, we enjoy our work, we’re productive, and we’re proud of our efforts. We remain focused and committed to the task at hand. In short, we put forth out best …



1941. ISO 9001 the Process Approach to Quality Assurance By John Oakland
      What is the Process Approach to Quality?The ISO 9001 2000 standard is designed to manage and improve organizations processes. There is a great deal of misunderstanding and misinterpretation of the meaning of the process approach to Quality.If you have at all been involved with quality assurance I am sure that you will at least heard of the "process approach" to Quality Assurance even if you are not fully aware of its meaning. The process approach to Quality Assurance is based on the idea that …



1942. Multiple Channels, Multiple Times By Robert F. Abbott
      I've just been reading about the frustrations of a Human Resources manager. He's tired of having to answer the same questions about benefits over and over again.I understand that, having been on both sides of the issue, both as a consumer of benefits and in communicating about them on behalf of corporate clients. Benefits can be the slippery eels of internal communication.But, to put the issue into context, this is another case of complex communication. In this case, a large volume of informat…



1943. Managing with Authority and Democracy By Mark Meshulam
      If you watch closely, you will eventually notice that people who manage the work of others tend to fit into one of two categories: authoritarians or democrats.The authoritarians, as you would expect, manage by telling others what to do. They are not big on eliciting opinions of their subordinates, and not coincidently, their superiors usually treat them in much the same way.They get whipped like dogs, then they turn around and whip their charges like smaller dogs. Information and direction flo…



1944. How to Reduce Temporary Employee Turnover By Austin Culley
      The use of temporary services to stock a farm of employees is beneficial in a number of ways for an employer, and detrimental in others; but the one that will always be heard is that good labor is hard to find when using these services.This is a very real and expensive reality for some, and the blame always falls on the employee. However, denial is a great way to be unsuccessful, and the word can be added to the overhead of any business that chooses to be less attentive.Big businesses cultivat…



1945. How To Decrease Profits Without Really Trying By Kennedy Rahaman
      Hurting your sales efforts can be accomplished easily with the proper guidance. The following effective yet simple ideas are designed to generate results when implemented into your sales strategy.• Don’t listen to what your clients are saying.You are the expert and prospects should be happy that you have been able to set aside some time for them. Spend your time talking more than asking questions and listening. Try to not answer as many of their questions and concerns as possible, this turns t…



1946. What Every Executive Should Know
      PERMISSION TO REPUBLISH: This article may be republished in newsletters and on web sites provided attribution is provided to the author, and it appears with the included copyright, resource box and live web site link. Email notice of intent to publish is appreciated but not required. Mail to: eagibbs@ureach.comWhen new executives join the team, they are full of promise. Their jobs offer new challenges. They dig up old and new problems and probe for solutions. They are fighters, workers, and dre…



1947. 6 Key Ways to Distinguish Yourself as a Business Professional By Larry M. Lynch
      Regardless of your business area, with competition mounting it’s becoming increasingly difficult to stand out and get yourself and your business noticed. One crucial, but often neglected area that you can address immediately is your image as a professional. Here are 6 key ways you can help raise yourself head and shoulders above the rest of the pack and increase your chances of success.1. Dress for SuccessIncredibly, there are those who give little attention to the image they present before po…



1948. Good Autoresponder=Easy Business Management
      What if you could send out all the information that your potential customers have requested without checking your email or answering a phone? While this may seem impossible, it is becoming more and more popular among the most successful Internet marketing gurus. This is all due to what is called an autoresponder. An autoresponder is an automatic method of responding to emails sent by existing or potential customers and is an must for any Internet business. Time is money and answering em…



1949. Constellations
      Constellations A diagnostic tool for creative strategic development Dr E Kloprogge, Peter G Gleeson and Tyrone J Francis, January - 2005 Introduction What is a Constellation? A constellation is an innovative way of diagnosing and resolving troubling issues. It draws on emotional intelligence and intuition as well as logical thought. A constellation provides insight and foresight by uncovering the hidden dynamics of a situation. By bringing something to light a constellation provides…



1950. Improving Patient Sensitivity in Doctors and Hospital Staff By Jose Sanchez
      COMPANY/ORGANIZATIONA South Florida hospital. The CEO of the hospital saw the need to provide exceptional customer service to differentiate itself from the competition and avoid being acquired.PROBLEMThe hospital was undergoing a series of changes involving personnel, organizational alignment and even an expansion of the property which caused disruption to the entire staff. The attitude of many of the hospital personnel was focusing on the negative aspects of the changes and reflected on reduc…



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