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The Ten Keys to Maximizing Employee Performance By Tom Olson
1. Let people know what you expect. If people know what’s expected of them, that’s what they’ll do--if they don’t know what’s expected, they’ll do something else. Communicate clear and unambiguous performance expectations and hold people accountable for their achievement.2. Be a systems thinker. Remind people of their interconnectedness and that something happening in one area affects all other areas. If people know how what they do impacts on others, they’ll try harder to do it well.3. Keep p…

Have You Lost Your Focus?
I believe that one of the key causes of failure of online businesses in their first year is the lack of focus by the owner. There are literally so many things to do in the day that it's hard to decide which one of the mile-long list is the best task to tackle first. Moreover, there are so many demands on our time that we're forced to work a little on one project, move to another project and work on that, only to move to another project and work on that. Nothing gets our full attention for a long…

Another Use for Meetings By Steve Kaye
Every meeting is a laboratory where you can observe and learn important things about the people who attend. In fact, you can use meetings to identify people who merit being promoted into leadership positions. Watch for:Is it planned?Effective leaders always begin with clearly defined goals and then prepare plans for achieving them. They have the courage to set a direction and then make changes as new information becomes available. They communicate with candor knowing that people perform a…

How to get an Audience's Attention By Andrew E. Schwartz
A trainer dryly discussing how to motivate people in an organization basically has just another “point-by-point” presentation. But suppose that he mounts the podium and begins to speak. Suddenly, a phone on the lectern rings. He ignores it at first, trying to continue. Finally he gives up, excuses himself and answers it. It is an engineer (off-stage voice) with a series of questions relating to the organization and the lecture topic. Although the presenter protests that this is “highly irregul…

Don't Hire Squirrels to be Your Top Dogs By Linda Henman
Bad hiring decisions cost organizations, both in dollars and lost opportunities. But getting the right people in the right places doing the right thing is not easy. It requires painstaking efforts and objective information. Mergers, acquisitions, downsizing, and growth all require an unprecedented need for information about how to hire top performers and a framework for assessing the competencies required to lead people during extraordinary times. Therefore, hiring the right people involve…

To Outsource or Not to Outsource By Valerie Swisher
In these days of restricted head count and tight budgets, the question of whether to outsource or hire in-house staff is more critical than ever. The technical publications function, however vital, is undergoing more scrutiny and also facing greater challenges than ever before. Companies that already employ an in-house technical publications department are looking at doing more with fewer resources. Start-ups, with no internal technical publications staff, are struggling with how to de…

Make It Easy to Reply - Voice Mail That Works By Steve Kaye
If you are like most business people, voice mail has both simplified and complicated your life. On the good side, it helps you exchange information. On the other side, leaving messages can seem like putting notes in bottles that drift off to sea. Here's how to make sure that your messages get results.First, prepare for the call. Realize that you are more likely to leave a message than to talk with someone. Thus, write a list of your key points and questions before you call. Then use that …

The Good and the Bad of Virtual Meetings
In today's 'Glocal' environment more and more organizations are turning to virtual meetings to help people connect and more effectively get things done. Virtual meetings can be very powerful, but also can be a major detractor to doing business. Stick with the below goods and watch out for the not-so-goods: When virtual meetings are good - * Very cost-effective to get a large number of people together to hear a common message; whether they are across the hallway or across the world * Tend to st…

Know the Source of Business By Darcie Davis
One of the first questions we ask a prospect or new client is, “How did you get the business you have so far?” Some can answer exactly. Others aren’t as certain.When we begin our first discussions with a new client, our preferred modus operandi is to set up a program that allows us to talk to their customers who will give us a comprehensive view of our client’s business. If we can’t talk to customers right away and find out why they selected our client and what the experience has been, …

The Three-Dimensional Communication System By Andrew E. Schwartz
Human communication is always three-dimensional. No spoken or written message is ever just words or rational thoughts. Every interchange between you and another person has and takes place at the following three intimately related levels, or dimensions, of being: emotional, physical, and rational. Any attempt to communicate will succeed if all of these dimensions are adhered to. Knowledge of this three-dimensional nature is the foundation of training. You can’t get much closer to real understan…

Show Me the Money! By Skip Shuda
Are you ready to raise money for your startup?Leslie Mitts, Managing Practice Leader at the Wharton SBDC and Lead Advisor for the Wharton Venture Initiation Program, tells us that most entrepreneurs coming through her programs are focused on raising capital, even though there are higher priorities in many of their businesses. Since fresh dollars help drive the business engine, this is a natural entrepreneurial concern.But are you ready to raise money?Going to investors before you are really re…

Why Businesses Need to Start Nurturing Collective Wisdom By Marcus Goncalves
COLLECTIVE WISDOM CAN BE AN effective tool for solving the problem of knowledge deficit, or the underutilization of organizational knowledge. If you are a small, medium or large business, and you don’t have a method in place for harnessing and managing your organization’s collective knowledge, you may be losing opportunities for significant revenue enhancement. According to a study by the Delphi Group, less than 20 percent of knowledge available to an enterprise is actually used. Furthermore,…

Let the Professionals Help You Out - Outsource By Raji Vinod
As your website grows in terms of attracting more footfalls, generating more business, and providing more content; it will demand more time and attention from you to continue performing. As a businessperson, it is advisable that you concentrate on your core competency, which is the reason why you created the website in the first place.It would be a strain on your time to continuously work on adding new content and design to your website. It will eat into the time that you would otherwise devot…

Balancing Power in Outsource Contract Agreements By Gavin Campbell
The practice of outsourcing business processes has long been subject to the discussion how best to ensure optimal benefits for both parties involved in the outsource agreement.In conventional outsource agreements conflict often arises between the objective to minimize cost and the necessity to continually develop the service. This leads to unsatisfactory results for both parties. However, conflicts can be resolved by increasing the collaboration between both parties to a level where the servic…

Performance Management: The Right Way To Go? By Leon Chaddock
Many companies have turned to performance management in their businesses. There are many realms in which this type of solution can be used within a performance setting. The goal of this type of management is to manage the factors by weighing the difference between performance and desired results. By identifying what the problem is, then, you can work towards the right solution. Performance management can also work with individuals as well. There are many advantages to using this type of m…

Communicating When A Crisis Strikes By Robert Abbott
How would you handle communication if your business or practice got into a crisis situation?I was pleasantly surprised when my Internet service provider responded competently and quickly to a technical crisis. And, we can learn to communicate more effectively by studying its response.The crisis occurred when hackers attacked its system at the same time that the company was upgrading its systems to meet increased customer demand. And while customers experienced no dramatic shutdowns, some custo…

What is Six Sigma? By Susanne Rothschild
Six Sigma is a highly disciplined process focused on satisfying customers by delivering nearly perfect products and services. In today’s competitive market, consistently maintaining satisfied customers is essential to growth and success. Major corporations such as GE, Motorola, Honeywell and Ford, have demonstrated significant savings and increased profits by implementing Six Sigma processes in their business.The Six Sigma process gets its name from the way it measures perfection - the absence…

Find the Right Coach: 9 Guidelines for Executives
Find the Right Coach:Nine Guidelines for Executives It seems that coaches are everywhere these days. Senior Executives are hiring executive consultants in increasing numbers, and for a wider variety of reasons. In the past, coaching was viewed primarily as a remedial tool for executives whose careers were skidding. Today more and more leaders use coaches on a consultative basis, for everything from accelerating leadership transitions to facilitating board, shareholder and employee relations. Tod…

People Literacy By Susan Cullen
Every Manager has experienced the frustration of not understanding why one management approach that works beautifully with one employee is ineffective with another. That’s because what we think would be motivating isn’t always motivating to someone else.The same principle applies to client and co-worker relationships. We “click” or connect with some individuals and understand each other. But we also work with individuals who approach things differently. Research shows there are four differ…

Human Resources: The Misidentified Subject By Sukhbir Singh
Interest in the field of human resources has exploded in recent years due to the promises it offers for a better understanding of human beings at work. The term is now as ubiquitous as it has once been obscure. It is taught in schools and universities; it has turned into one of the main functions of a corporation in addition to marketing, finance, and accounting. Yet despite this trend, there are still many challenges facing the field. It seems like the subject of HR is talking the talk bu…

Employee Performance - If You Want the Best, Get Personal! By Martin Haworth
This is a story about a man and three dogs.I walk a lot - usually for about half to three-quarters of an hour most mornings. I see a guy with two dogs quite a lot. We chat a little occasionally.Of the two dogs (I know I said three, so hold on a bit), one is a light brown lurcher and is quite friendly and the other is a beautiful black labrador. He is 'nippy' as my co-walker tells me, so I have been a bit careful of him, but I always try to stroke him too. Whilst I have always been cautious o…

5 Reasons Why SEO Is The Best Investment For Any CEO By Carmen Jackson
As an experienced management consultant to senior management of private and public companies, I have found that search engine optimization is the single most powerful marketing tool that every CEO should be aware of and eventually implement. Below are 5 of the endless reasons why search engine optimization must be implemented into your marketing strategy before you are left in the dust of your competition.Absence of risk. In many cases, paid advertising is subject to click fraud risk and comp…

Using Employee Opinions Effectively When Designing HR Programs By Sharon Terry
Using Employee Opinions Effectively When Designing HR ProgramsEmployee opinion is one of the most powerful resources available to human resource professionals. But what are the best methods for harnessing those opinions?Conversation - Welcoming feedback via informal conversation is the first step towards utilizing the viewpoints of employees.Focus Groups - Focus groups take conversation to the next level by brainstorming on particular issues. A focus group gives HR insight into the thoughts,…

What is Knowledge Management Anyway? By Ben Shar
When you think of all the things companies have, you do not always consider the knowledge they have. For instance, a company is only as good as its employees, its resources, and its knowledge. But, where and what is that knowledge? How is that knowledge managed within the company?A basic definition of knowledge management is this. Knowledge management is a process that companies use to generate value from their assets. Knowledge management can be much more, but this is the basics of it. N…

The Rise of Corporate Chair Massages By Jimmy Sturo
Employers have rapidly begun to understand the importance of stress relief in the workplace. Stress free employees have a higher retention rate and higher rates of productivity. It is no wonder, given these facts, that many corporations have been encouraging chair massages in the workplace.Corporate chair massages involve the visit of a licensed massage therapist for on-site massage sessions. The therapist brings along a portable massage chair and usually gives 15 to 20 minute massages for all…

1. Management Consultants, Creativity, Innovation By Kal Bishop
Most firms have intelligent, capable, knowledgeable managers who are very good at day-to-day problem solving. So why do they need management consultants? There are occasions when consultants bring in specialist competencies, but if that is not the case then their value only really lies in their outside perspective - their ability to frame break from the “company way” and their ability to come up with and implement good ideas that would not otherwise have been thought of.From this it follows th…

2. The Top 10 Things They Don’t Teach You In Business School By RJ Lancaster
Here are 10 subjects that academia should be teaching their students in business school:1. Generate revenue for your companyWhat academia doesn’t teach you is that the real purpose organizations hire you is to generate revenue. Pure and simple. How do you do that? Look around and ask yourself, how can I increase productivity, efficiency, effectiveness and profitability in my area of responsibility? If you work in a non-profit arena, you ask yourself the same question. It is not “profit” in you…

3. 6 Simple Steps to Dealing with Difficult Managers By Martin Haworth
The challenge of managing difficult managers can be rather daunting, especially when you inherit them! If they are your own born and bred, then hopefully they would have evolved into great managers!Experience shows that difficult managers are difficult because they are angry and frustrated about something or somebody (even themselves - especially where they are, or have become, a square peg in a round hole of a job), so the steps to take are these:-Always a first is to build great relationship…

4. Leading Bad Actors To Be Good Performers By Brent Filson
A successful leader told me, "The biggest challenge I've had in my career is dealing with bad actors. Brent, do you have tips on how to do it?"First, before we can deal with "bad actors", we must define the term bad actors. You already have a general idea of what the term means. You know I'm not talking about stage and screen actors but those actors you must deal with in meeting your challenges. A bad actor is a person who is not a part of the solution but is part of the problem. Every lead…

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