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1876. Allan Kempert Discovers That Truly All You Gotta Do Is Ask By Chuck Yorke
      A year or so ago, I met Allan Kempert. Allan was the Quality Assurance Supervisor for a metal stamping company in Ontario, and just completed Norman Bodek’s book, The Idea Generator, Quick and Easy Kaizen. As Allan explains, he couldn’t put the book down because it was such a simple approach and he knew that it was going to empower the employees at his place of employment. In fact, Allan had tears in his eyes a few times while reading the book because he realized that he had come across a je…



1877. Manage Your Business from the Rockies, not the Prairies By Martin Haworth
      The day job as a manager is all about managing your people to deliver, to meet the needs of your customers or clients and generating success after success! Right? And you have consequences if that doesn't happen.Worst case scenario is that you lose your job or your business, because your people haven't delivered. So the temptation is understandable. Get in there, dirty your hands and work your socks off making it happen.Admirable, fulfilling even!But how much energy have you got? How hard do y…



1878. The Seven C's: Partnership Danger Signs - Competitive, Not Complementary Action By Dorene Lehavi
      A series of articles exploring the seven critical areas that can indicate a partnership is in trouble.Competitive, Not Complementary ActionJames Carville and Mary Matlin are public relations spokespeople for the Democratic and Republican parties, respectively. They are each articulate, sharp and feisty. Sparks fly when they debate in favor of their parties, so much so that they seem like arch enemies who couldn't possibly exchange a friendly word. I remember the shock reaction I had (how many …



1879. Projects and Operations: An Amicable Separation
      IntroductionProjects and Operations are quite distinct sets of activities that, when mixed, can cause unnecessary havoc with the management of each. They have different resourcing requirements, require different management styles and have different objectives. Projects are time-constrained and initiate change. Operations are ongoing and suffer change, sometimes unwillingly...This short paper is a brief overview of the definitions, descriptions and characteristics of each set of activities. And c…



1880. 8 Ways to Get More from your Existing Customers
      For many of us - especially those in service businesses - our existing and previous customers are vital for three reasons: 1. They have already bought from us, so providing they had a good experience, they might buy from us again. We also know that getting a new customer is much more expensive than selling to an existing customer, so by continuing to sell to them, we are really saving ourselves some money. 2. They can give us invaluable feedback on how we did. Was our service good enough? Did we…



1881. The SMART Way to Set Goals
      Goal setting is equal parts art and science. Many people create goals that simply don't work. If you're in business, you don't have the luxury of creating goals that don't work. You need to work effectively and you need goals you help you do it. Here is a great way to create good goals that work... that keep you on track. They're called SMART goals and the acronym SMART will help you to remember the things that each goal needs to be: * Specific: Your goal needs to be stated in a way that is clea…



1882. How the Stock Market Works … UNDERSTANDING THE STOCK MARKET … Stock Market Lesson Plan
      How does the stock market work ... UNDERSTANDING THE STOCK MARKET ... Stock Market Lesson Plan BY ProfitableStockMarket.com The stock market can present you with a lot of hot stocks every day. Many of them are new technology stocks that come from the nanotech, biotech, voip, healthcare, homeland defense or internet sectors. Most of them may seem promising, but the truth is that a good number of these trading & investing opportunities are extremely risky, while others are not as good as they se…



1883. Do You Hear That? By Maria Boomhower
      I read a report in the Toronto Star stated that 70% of workplace errors happen because of communication breakdown and that many of them directly relate to a lack of listening skills.The challenge is most people filter out sounds, noises and people talking as much as they filter out most of the things their eyes see.On one level, this is important. You would go crazy if you processed everything that you heard and you would never be able to have a conversation with a person in a crowded room. Ho…



1884. How Bad Communication Can Hold You Back and How to Break Free of It By Andrew E. Schwartz
      The reason jobs are often not done right and employees are fired is because of lack of skill. Right? Wrong! Poor communication and ineffective human relations are the major causes. Remember: Communication is a “meeting of meanings.” It’s getting through to the other person what you mean in a way that they understand. In fact, you want them to do more than understand, you want them to act on the information in the correct way. Effective communication is talking and listening to create that unde…



1885. Hurlock's Study: Praise versus Criticism
      Research studies can be intellectual, academic, difficult to understand, and sometimes even irrelevant to our specific application. But there are other studies that can be very insightful and help us understand how better to do our job. There is one such study that I would like to discuss in this month's column. The information is so timely and connected to managing others that I think we all need to read and think about what the researchers discovered. The unique part of this study is that the …



1886. The Power of 'Ask' By Jenny Kerwin
      For Call Center managers, it is not a pipe dream to improve employee moral while increasing productivity. It may even come easy to some to find fresh, new ways to reduce performance problems. Sound like an advertisement for something unattainable? Perhaps try to engage, involve, and connect employees to their work by the power of ASK.Of course Call Center managers encounter unique problems and situations each day for which they are required and expected to resolve regardless of other demand…



1887. What Every Manager Should Know About How to Become An Effective Executive By Etienne Gibbs
      In his book, The Effective Executive, Peter Drucker pointed out that the effective executive is the person who focuses on making a contribution.This focus on the making of a contribution is the key. And the key to effectiveness comes in three areas:1. in a person's work, its content, its level, its standards, and its impacts;2. in his relationships with others, his superiors, his associates, and his subordinates; and3. in his use of the tools of the executive, such as meetings and reports.The …



1888. Presenteeism: The Hidden Costs of Business By Daniel Sitter
      (prez.un.TEE.iz.um) nPresenteeism, a relatively unknown concept, is the complement of Absenteeism. It is defined as the measure of lost productivity cost due to employees actually showing up for work, but not being fully engaged and productive mainly because of personal health and life issue distractions. Currently, Presenteeism is estimated to be up to 7 ½ times more costly to employers than absenteeism. (1)Statistically, Presenteeism rears its ugly head and shows itself for what it really is…



1889. Managing Monsters in Meetings - Part 7, Personal Attacks
      Personal attacks hurt people, mar communication, and end creativity. If they become part of a meeting's culture, they drive the participants into making safe and perhaps useless contributions.Approach 1: Speak to the groupSet the stage for the group to enforce its culture by making a general comment. Look at the middle of the group and say:'Just a moment. Let's pause here to calm down. I can tell we're upset about this. And we want to find a fair solution for everyone.' (Take slow deep breaths a…



1890. 7 Tips for Growing Your Business You Do Not Want to Ignore: Business Strategies To Easily Implement By Kay Graham-Gilbert
      Growing companies must always be ready for the next challenge. If you fail in meeting critical business challenges you will not grow. Challenges often require some type of breakthrough. But do not be misled. A business breakthrough does not have to be something no one has thought of – it just needs to be a solution to your problem that you can act on now. Breakthroughs may involve simply finding the solution to a common, nagging problem or it may be nurturing a more complex way of thinking.…



1891. Dynamic Interviewing Practices
      Dynamic Interviewing Practicesby Charlon Bobo, Red Frog, Inc. © 2005The pre-hiring process can be a challenge. If you’re reading this article, you are finished with the pre-hiring process and are looking for tips that will guide you through the interview. Much time and energy can be invested and in the end, wasted, if your approach is not focused, deliberate, and specific. The following approaches have resulted in engaging, content-rich interviews providing us with a clear approach appropriate f…



1892. Structure Your ADD Coaching Business for Success By Jennifer Koretsky
      The Structure ProblemStructure is an issue that most self-employed service providers struggle with. ADD coaches, in particular, often suffer from self-imposed pressure to always "be there" for the client. ADDers frequently need accountability and follow-ups, and many coaches fall into the trap of thinking that in order to be a good coach, they have to be available all the time.This is simply not true. The first rule of being a 'good' coach is to be a 'good' person!In order to be a 'good' coa…



1893. Tales from the Corporate Frontlines: The Best Incentives are Free By Josh Greenberg
      This article relates to the Recognition competency, commonly evaluated in employee satisfaction surveys. It tells the story of how the performance of one team was affected when the powerful motivator of daily praise and recognition disappeared. This competency also explores what type of behavior is appreciated and rewarded within your organization. Studies show that employees who receive regular recognition and praise are more likely to increase their individual productivity levels, increase e…



1894. 5 Ways to Work More Effectively With Your Administrative Assistant By Karen Fritscher-Porter
      Stop hiring new administrative support staff. And learn how to retain your existing administrative staff.Are you a manager, director or other senior-level personnel who wants to work more effectively with your administrative support professional? Did you know that partnering with your administrative assistants and executive assistants can actually help you to meet your professional goals at work? Would you like to know how to improve morale among your administrative support professionals and r…



1895. The Value of Values
      One of the toughest jobs a leader has to perform is to act as guardian of an organisation's values. An organisation's values are the things that are really important to it. In the early days of an enterprise, the values are sometimes the only thing that keeps the business going. When other factors make the chances of survival doubtful, such as funds, markets, and technology, it is the set of beliefs held by the original founders which pull the business through. The beliefs of the organization a…



1896. Great Employees = Passionate Consumers By Harry Hoover
      Companies spend millions of dollars each year identifying their brand, and then communicating their brand promise through various media.Employees are the primary "media" in the majority of brand contacts. Raise your hand if you think a majority of your employees understand your brand promise well enough to live it and articulate it clearly.Gallup research of 300,000 businesses indicates that 75% to 80% of your people are achieving much less and feeling far less enthusiastic about their work th…



1897. Quick Quiz - Measure Your Meeting Mastery
      Here’s an easy quiz to check the health of your meetings.1) Who leads your meetings? -- a) No one, b) Whoever has the loudest voice, c) A facilitator2) What happens to the ideas in your meetings? -- a) If we had to think of ideas, it would be work, b) We make fun of them, c) A scribe writes them on a chart pad3) Are results obtained in your meetings? -- a) We eat all the donuts, b) And we drink all of the coffee, c) Yes!4) Do your meetings have an agenda? -- a) Is that some kind of cabinet?, b) …



1898. Sexual Harassment Policy Guidelines Part II By Al Link
      SEXUAL HARASSMENT COMPLAINT INVESTIGATION PROCEDUREEvery complaint will be thoroughly investigated. When a complaint of sexual harassment is received we will take the following actions:1. Question both parties in detail.2. Probe deeply for corroborative evidence.Here is what we are trying to determine with our investigation: Is the testimony of the victim internally consistent? Is the testimony of the accused internally consistent? Does each follow logically? Are both accounts externally consi…



1899. What I would include in a Coaching Book
      A coach is an essential figure in providing direction and leadership to his/her team. In sports, coaches are sometimes evaluated on the number of wins they can produce. In a business setting, coaches are evaluated on how efficient they are in providing a healthy work environment for employees. I have never been a coach myself, but as an avid athlete, I have had many coaches along the way who have had different approaches as to how they would direct and lead their team. From an athletic standpoi…



1900. Importance of Just-In-Time Inventory System By Ali Abbas
      In today’s competitive world shorter product life cycles, customers rapid demands and quickly changing business environment is putting lot of pressures on manufacturers for quicker response and shorter cycle times. Now the manufacturers put pressures on their suppliers. One way to ensure quick turnaround is by holding inventory, but inventory costs can easily become prohibitive. A wiser approach is to make your production agile, able to adapt to changing customer demands. This can only be done…



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