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1851. Why it is important to provide after sale service?
      Copyright © Cecilia ChangBelow is a situation I've met recently.Early last month, me and my fiancé went to a furniture shop to look around for our new house.Upon reaching the shop at chongpang, a popular place in Singapore, a lady approached us politely and passed us some files with pictures of the furniture. We browse through the files and she even offer to help us look for the color and design of our requirements.In between, we make some changes on the color we want but she still give us that …



1852. Applying Lean Six Sigma to Service By Peter Peterka
      Although both Six Sigma and Lean Flow have their roots in manufacturing, it works just as effectively in service industries. Much of the U.S. economy is now based on services rather than manufacturing and many service organization managers are wondering how they can achieve the tremendous process improvement benefits of Lean Six Sigma to their service organization. Many service organizations have already begun to blend the higher quality of Six Sigma with the efficiency of Lean into Lean Six S…



1853. The 70% Solution: Practical Testing and Version Control By Steve Pickard
      "What do you mean you need to push back the launch date?" Says the CEO. Says the CFO. Says the user community. CTOs, CIOs, and all officers who oversee major development projects have had to deliver the dreaded message. But a deadline for the sake of a deadline is a dangerous pitfall that can consume an entire project and stymie it to the point that it never launches. Over the years I've come up with six simple rules that help deadlines become more meaningful, while keeping the developers…



1854. Control Your Fear Before It Controls You
      'Fear Factor' is one of my favorite TV shows. Ithighlights the courage of the participants to engage inthe most fearsome and disgusting acts.Most of the contestants are willing to sacrifice theirdignity for the sake of the prize money. So what doesthat imply? It implies that with the proper mindset,determination, and will power, you can conquer your fear. Everyone has some sort of fear. It may be brought aboutby any one or more of the following reasons.1) by a traumatic past incident (like being…



1855. 5 Hot Job Negotiations Tips! By Paul Megan
      Everyone gets excited by a job offer. It’s the culmination of an industrious job search. At last you’ll be moving on . . . hopefully to something more interesting, challenging and lucrative.A job offer is a vote of confidence in your ability to do a good job. And it says a lot about your skill in developing a rapport and chemistry with your next boss.But the job search process isn’t over!How you close the deal by successfully negotiating a compensation package can make or break the job off…



1856. Get More Impact From Your Annual Conference By George Torok
      How can you get more attention for your conference and your association? Use some of these Power Marketing™ tips and ideas. It won't cost much. It just takes a creative approach. The payoff can be huge. First, see everything as a marketing opportunity. Second, enlighten all staff and every member to realize their responsibility in marketing the association. Third, read "Secrets of Power Marketing".There are many ideas here. If you are already using some - wonderful! Try some new ideas this yea…



1857. Should Managers Solve Problems or Change their Thinking? By Graeme Nichol
      In many management situations we find in our consulting and coaching environment we are brought in to solve particular problems. Management and their teams have tried everything they could but like our boiled frog they can’t get out of the soup. A consultant is brought in, wearing his bright red cape and carrying a magic wand. After several months’ intensive analysis and study a resolution is found. Plans are developed to implement a solution. Staff is communicated with; the involved members a…



1858. Managing Monsters in Meetings - Part 1, General Strategies for Unproductive Behavior
      It happens easily. You're conducting a meeting and suddenly a small side meeting starts. Then someone introduces an unrelated issue. Someone else ridicules the new issue. Everyone laughs, except the person who mentioned the idea. Then someone insults the person who told the joke. Two people stand up and walk out. Others complain that the meeting is a waste of time.Now, what do you do?And how do you prevent this sort of thing from happening?Or what could you have done to stop it once it started?H…



1859. Outsourced Learning: Are You Ready for Learning BPO? By Michael Beitler
      As the business world enters a period of hyper-competitiveness, every business process will be subjected to examination and possible restructuring. We have already seen outsourcing and offshoring used to an extent what nobody would have dreamed of a few years ago. McDonald’s is testing the offshoring of its drive-thru process to India. How about, “Do you want fries with that?” with a New Delhi accent?Even though McDonald’s testing of business process outsourcing (BPO) has caused quite a stir, …



1860. Developing Your Mission
      'The best Leader is one who knows how to pick good people to do what he or she wants done and self-restraint enough to keep from meddling with them while they do it.' - Heidi Richards - Developing Your Mission Mission statements describe the purpose of an organization or a sub-group of it. It is a general description of what it is that the team is there to do. It grows out of the Vision. It describes the organization's purpose. It tends to be general with objectives often accompanying it. The mi…



1861. The Retailer's Calendar By Linda Carter
      The Julian calendar we use to pass the time every day, every week, every month and every year is the one most commonly used by businesses. Its general availability and familiarity make it a natural selection.However, the Julian calendar was certainly not devised with the peculiar needs of the apparel and sporting goods retailer in mind. The seasonal, holiday and special event nature of retailing makes the Julian calendar practically useless for accounting periods.An accounting calendar that …



1862. The Importance of Business Goals By Martin Haworth
      For you to get where you want to go, there are four key steps for you to take. They are not difficult, but they are vital.Commonly known as the GROW model, the four stages are as follows:-G stands for GoalsBeing clear about where you want to get to is absolutely critical. You MUST know where you are intending to get to, by identifying your goals and being very precise about them.Use SMART goals - this is a useful description which is great to remember.S - is for SpecificBe really clear about…



1863. Employee Recruitment - Top Ten Ways to Get the Best Result By Martin Haworth
      Recruiting the best people into your organisation is the easiest way to get the best performance.Starting off well, is by far the quickest and simplest method of having the right employees in the right places. So here are a ten steps to getting it right...Be Clear on What You WantHaving a vision for what you want from your organisation, business or team is vital in the first instance. Then you can get really clear on who you are looking for, what they will bring to complement existing team mem…



1864. ISO 9001 Okay Now You Have It How Do You Market It? By John Oakland
      Marketing ISO 9001 2000.Lately we've been seeing a lot of press releases from wineries and suppliers touting their ISO certifications. "We've obtained ISO 9001: 2000," they trumpet. Great! But what exactly does that mean?In simple terms, ISO certification verifies a company's compliance to a set of globally accepted s tandards for quality management and operational systems. The name ISO refers to both the Greek word for equal, and the International Organization for Standardization, a worldwide…



1865. Modern Managers Need Leadership Skills By Mihaela Lica
      Managers and Leaders – Are They Synonyms?A manager is the person in charge of commanding and running a business or a project. Leadership deals with the interpersonal relations. Managing means planning, developing and organizing. In the contemporary society leadership qualities along with managing abilities are a must.One thing is so far clear: a leader is not a ruler or a despot. His role is to guide, to inspire, to communicate, to build trust and to direct toward the achievement of goals.Many…



1866. How To Take The Pain Out Of Performance Reviews
      The Painful ApproachFor many years, 'performance management' was of an annual event dreaded by both the management and the workforce. For a week or two every year the manager would virtually isolate himself and ponder the stack of review forms staring him in the face. Chances are there was very little data tracked, so he'd try to rack his brain for the past year so he could 'evaluate' his employees. In the meantime, a silent tension was building within each of the employees. Always anticipating …



1867. Change and Performance - Training May Not Be The Answer By Howard Sommerfeld
      Introducing new products or services, bringing new people on board, developing a new process or procedure, installing new equipment, change seems to be the one constant in business today and change always seems to drive a need for training.In conducting training needs analysis at any level, we need to understand that training may not be the solution, at least not the whole solution. Training is normally employed with the expectation of changing individual performance. While training can, and …



1868. Quick Tips On Bringing Out The Best In People By Ed Smith
      Want to bring out the best in people?Edward W. Smith, motivational speaker, author and TV show host, who specializes in quick tips on how to move your life ahead even faster, offers the following advice.First, assume that they are already the best, which will cause them to rise to the occasion and makes them feel good in the process. Remember, most people have a huge reservoir of talents and intelligence that they have not tapped into yet, and you can help both of you by allowing them to disco…



1869. Intuition in Business - A Key for Decision Makers By L. John Mason
      Do you ever hire or put work teams together? Are you ever developing relationships with clients, advisors, supervisors, or your staff? Do you ever have to make career choice decisions? Are you ever in position to decide about a new product and what quantities to produce, distribute, or acquire? Do you have to stay ahead or at least up with the trends? If you answered yes, then you may want to read on and explore how you can tap your deepest and strongest levels of wisdom...An executive buyer f…



1870. How to Select Profitable Busines Opportunities
      Finally the hottest selection of money making business opportunities on the web today that will guide you step by step to success, even if you are a beginner. By .- http://www.ProfitableHomeBasedBusiness.com Dear Entrepreneur, If you've been on the net for a while or watched a few TV infomercials, by now you should know that most of today's business opportunities are nothing but a bunch of 'pipe dreams' that could hardly generate you any cash at all. To be successful in today's information age,…



1871. It's Not Always What You Say By Linda Henman
      A major source of communication breakdowns is incongruence between the words that people say and the nonverbal signals that they send, largely because we lose sight of the fundamental truth: You cannot not communicate. Every second that we are in the presence of another, we are constantly sending and receiving messages, often silent, nonverbal messages that can either augment our communication effectiveness or detract from it. These non-word symbols are the first things we notice about othe…



1872. Innovation Management – changing the world! By Kal Bishop
      Creativity can be defined as problem identification and idea generation whilst innovation can be defined as idea selection, development and commercialisation.There are distinct processes that enhance problem identification and idea generation and, similarly, distinct processes that enhance idea selection, development and commercialisation. Whilst there is no sure fire route to commercial success, these processes improve the probability that good ideas will be generated and selected and that in…



1873. The Diamond Cutter By Janet K. Ilacqua
      Geshe Michael Roach is a Princeton graduate and a Buddhist monk. After graduation, he spent seven years studying the wisdom of Tibetan Buddhism. At the suggestion of his teacher, he joined a fledgling diamond business in New York to test his ideals in real life. He stayed with the business as a member of the core management team for seventeen years.The company grew from a start-up with two owners and two employees to $100 million in sales and five hundred employees in offices around the world.…



1874. Problem Solving - Think Cleopatra's Ass By Martin Haworth
      Picture the scene. Anthony pops down to the guardhouse, partly because he wants a break with the lads, but also because he has a problem. Cleopatra says she wants to bathe in ass's milk. So Anthony tells the guys in the guardhouse, that he needs some help. "The wife wants to bathe in ass's milk now." He says.Gerald, the Head Guard, says, "She wants to what?" "Bathe in ass's milk", says Anthony, "You know what these women are like - she's read it on some tablets of stone somewhere - it's suppo…



1875. Five Problem-Solving Success Tips By Jeanne Sawyer
      The ability to solve complicated problems quickly is more important than ever in today’s tough economy.From the time we’re little kids, we’re taught to solve problems by trial and error. That’s fine if the problem is as simple as a burned out light bulb. When the problem is a muddle of business, technical and political problems, we need something that helps us untangle the mess. Unless you’re Harry Potter, treating a mess like a burned out light bulb is as effective as wishing for magic.Fortun…



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