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1851. Business Relationship Germs By Bill Lee
      In management seminars I often compare debt to an infection. A reasonable amount of debt will not kill a business, but too much debt will. While most businesses carry a substantial amount of debt from time to time, it must be maintained in an acceptable relationship to stockholder’s equity.Infection is also a threat in business relationships. How serious the illness your business’ relationships experience depends on how effective management is at controlling business relationship germs tha…



1852. ISO 9001 What Records Does My Business Need To Keep? By John Oakland
      Which documents must I keep for ISO 9001?In addition to the legislative requirement for your business to keep certain records ISO 9001 2000 requires your business to retain other records to demonstrate compliance with its various clauses.From an ISO 9001 2000 viewpoint records are documents generated whilst operating your Quality Management System. Typical examples are records of management reviews, purchase orders, sales orders, test results and internal quality system audits.An ISO 9001 2000…



1853. No Time to Focus on the Big Picture? Try Focus Management By Margaret Conklin
      E-mail, voicemail, "got a minute?" interruptions, multiple projects and competing priorities. Whether it is in work or in life, we all understand the importance of "seeing the forest for the trees." But with so many "trees" competing for your attention, it’s tough to find the forest, never mind spend much time there. The challenge today is not so much time management, but focus management. In other words, if you want to focus on the big picture, you need to manage not time, but focus – yours. …



1854. Delegation for Business Leaders - How Letting Go Works By Martin Haworth
      A leader’s role is to focus on those areas of operation where he or she can deliver the greatest value and this requires huge shifts in perspective of the role. Leaders differ from managers in terms of accountability.Whilst a leader is accountable for the strategic growth of the organisation and the delivery of results, a manager is more responsible of delivery of shorter-term results through people.These are, of course, generalisations and roles vary.Developing others through delegation is a…



1855. Creating Successful Team Charters
      How many times have you been on, or heard about a team that got frustrated? Or felt like they weren't making progress? Or weren't completely clear on what they were expected to do? Or didn't feel like they had support from those above them? If you are like me and most people I know, you are nodding yes to one or more of the questions above. There is one single thing that can alleviate or eliminate these challenges and get the team off to a solid start. That single thing is a team charter. What …



1856. Leadership Success and Its Greatest Barrier: the Law of Administrivia
      Years ago, a very wise, and often cynical boss of mine asked me for a definition of management. After reflecting on the question I proceeded to give him an intellectually careful and, I thought, accurate definition. He allowed me to complete the answer and then came back with his definition which was, “Management is just one darn thing after another.” After having a good laugh, I thought about his remark and concluded that he had basically identified what makes life so challenging for those in l…



1857. The Passive, Inwardly Focused Organization By Michael Beitler
      In a recent Harvard Business Review (HBR) article the three authors (Neilson, Pasternack, and Van Nuys) described what they called the “Passive-Aggressive Organization.” While we are all familiar with the concept of the passive-aggressive individual, what the authors described in the article does not qualify as passive-aggressive.Even though I disagree with their passive-aggressive designation, the three authors point out a very serious organizational problem. They describe an organization whe…



1858. Is A Bad Attitude Permanent By Peter Hunter
      Today there is great weight put on a person’s attitude. It is as if this is something for which they are individually responsible and should be held to account for.The inference seems to be that no matter what you do the way that you approach it is your responsibility.For example, you work for a meat wholesaler and your job is to get up and four O'clock every morning to be at work for five. You spend the next twelve hours throwing large lumps of meat around then go home to rest and get ready t…



1859. Three Professional Services Resolutions for 2005 By Lisa Nirell
      With client expectations higher than ever before, and the gradual industry recovery ahead, consulting firms will need to focus more than ever on carefully identifying and serving the right clients.Based on a recent interview with Brad Smith, VP of Research at Kennedy Information Inc., industry growth data prove that this is a great time to “niche thyself” and capitalize on targeted industry opportunities.Consulting industry growth has been declining for three years, and more consolidation is a…



1860. Innovation Management – the power of decision makers By Kal Bishop
      Creativity can be defined as problem identification and idea generation whilst innovation can be defined as idea selection, development and commercialisation.There are distinct processes that enhance problem identification and idea generation and, similarly, distinct processes that enhance idea selection, development and commercialisation. Whilst there is no sure fire route to commercial success, these processes improve the probability that good ideas will be generated and selected and that in…



1861. Innovation Management – Diversity Can Make All The Difference By Kal Bishop
      Companies are welcoming a diverse range of employees (The Sunday Times, April 10 2005). Doh!It is incredible that this concept is getting coverage in 2005. I mean, how many new ideas, novel ideas and divergent thinking is going to come from an all male, white board!Employees tell us that when you bring together a team that represents different perspectives and different experiences, the outcome is richer than if you had a group of people with the same background (The Sunday Times, April 10 200…



1862. CEOs And Boards Are Locked In A Spiral Of Doom
      PERMISSION TO REPUBLISH: This article may be republished in newsletters and on web sites provided attribution is provided to the author, and it appears with the included copyright, resource box and live web site link. Email notice of intent to publish is appreciated but not required: mail to: brent@actionleadership.comWord count: 700Summary: The relationship between boards of director and CEOs are vital to the well-being of any company. Many boards and CEOs misunderstand that relationship and so…



1863. Eliminate Performance Anxiety Forever By Nick Arrizza, M.D.
      You’ve had many years of training in your craft as a performer, singer, actor etc. but if you still feel haunted by the ravages of Performance Anxiety your career may be in serious jeopardy.Performance Anxiety, that familiar nemesis to all performers is often experienced as some or all the following physical experiences: anxiety, tremor, loss of focus, poor concentration, tension, stammering, forgetfulness, fear of performing, avoidance of performing, self sabotaging behaviors prior to and du…



1864. Employee Communication Surveys: Seven Tips For Successful Design and Implementation
      Organization Communication Problems? So, your organization is suffering from poor communication practices. John complains that his boss never tells him anything. Sally is expected to come up with sales targets without being briefed on this year's company strategy. Where do you start in improving ineffective communication between people? A good first step in fixing communication problems in any organization is to survey employees. Even if there are no obvious problems, surveys can help get an org…



1865. Measure It First, Then You Can Manage It By James Louis
      If you can’t measure it, you can’t manage it. Companies may be able to survive for a while if managers aren’t using data to make decisions, but they will eventually see their demise; likely sooner than later. Those companies to benchmark off are the ones who are not only surviving, but thriving! Pick your favorite phrase: TQM, Process Management, Quality Circles, Improvement Teams, Standards and Measurement departments or any other title you prefer. The function is the same. Look at baseline d…



1866. 3 Tests to Hire the Best
      Question: What’s the easiest, cheapest and quickest way to have profitable, productive, and honest employees?Answer: Hire profitable, productive, honest people!Unfortunately, managers often hire underachievers or losers. Fortunately, pre-employment tests give managers a simple-to-use, quick, customizable way to hire the best.Only 1 Reason to Screen ApplicantsThe sole reason to assess applicants is to predict – or forecast – how an applicant will behave on-the-job BEFORE you hire the person. It p…



1867. Romford Accountants: Accountancy Firm Roles and Responsibilities By Jay Carmichael
      If you own or operate a business in the UK, especially in Romford, then you know how time consuming it is to not only run your business but to also make sure all of your financial bases are covered. I want to help you understand some of the common roles and responsibilities a Romford based accountant / accountancy firm may face in a given day.Good accountants / accountancy firms will provide advisory services in addition to crunching numbers. They can help you choose the most optimal busines…



1868. Six Sigma as a Way to Develop People By Joseph Peterka
      One of the many benefits of Six Sigma is how it helps to develop people. The dual processes of Six Sigma training and Six Sigma projects cultivate excellence in not only product quality and financial savings but also in the knowledge, confidence, and quality of the people in your organization. People are, after all, your organizations' most valuable assets. To sustain and continuously improve, an organization needs to develop its people. Six Sigma helps to develop your people in two areas: it …



1869. Management Training to aid the Trouble with Sarcasm
      Among the various styles that people use to communicate with each other, sarcasm is one of the most unique and dangerous. The excuses people use in an attempt to explain away their use of sarcasm varies from, 'I didn't know I was doing it,' to 'It's how I get someone's attention.' Whatever the excuse, and whatever the reason, sarcasm is a deadly communication style that rarely has long-term success and commonly results in contempt from the person who receives it. It's easy to say, 'Stop doing it…



1870. Leadership Skills for Challenging Times
      Leadership Skills for Challenging TimesBy Ed Sykes ©2003We consistently face new and ever growing challenges in the workplace such as reorganizing, downsizing, and “left out sizing.” We are faced with the question, “How do we lead in this storm of change?” It may seem difficult at times and the decisions we make define our short-term and long-term outcomes. I will share with you five leadership techniques guaranteed to keep you on track during these difficult times.* Integrity.I put this first …



1871. Planning Special Events - Part Two - The Master Plan
      'The master plan is the plan you create to ensure you have covered your bases when planning your event. Doing so will increase your chances of having a wildly successful outcome, leading to more referrals, happy clients and more sales.' Heidi Richards 1. Create your checklist. A checklist provides an organized roadmap to executing your event. What resources will you need, donations, people, money? - A sample checklist is included below. 2. Create a Timeline! This should be a part of the checkli…



1872. Basic Management Skills - Relationships By Christopher J Thomas
      Recent studies have shown that industrial supervisors are working at less than 60 % of their potential. Basic management skills training is guaranteed to change all this and at such little cost.Building and maintaining relationships The building, protecting and repairing of relationships is at the center of all our lives. Family life is the best possible example of relationships at work. You spend almost as much time in work as you do with your family so it is not surprising that relationship…



1873. Problem-Solving Success Tip: Measure the Right Things. By Jeanne Sawyer
      Measure the right things. It’s not enough just to measure—you have to measure the right things.A common measurement trap is to measure something because it’s “interesting.” If knowing a measurement won’t change anything (e.g., help you make a decision, verify an assumption or prove the problem is solved), then don’t waste your time measuring it.Another common trap in defining the problem success criteria is to lose the direct connection to the problem. Somehow it’s very easy to unintentionall…



1874. Innovation Management – Measuring Failure! By Kal Bishop
      Creativity can be defined as problem identification and idea generation whilst innovation can be defined as idea selection, development and commercialisation.There are distinct processes that enhance problem identification and idea generation and, similarly, distinct processes that enhance idea selection, development and commercialisation. Whilst there is no sure fire route to commercial success, these processes improve the probability that good ideas will be generated and selected and that in…



1875. Event Registration - The 6 Biggest Problems Event Planners Have and How to Overcome Them All By Bill Flagg
      Let's face it, setting up and operating the registration process for events and conferences is one of the least favorite things on most event planner's list of things to do. There is a lot of repetitive and mechanical stuff to do to make sure that everyone gets notified and signed up on time. The Biggest Problems with Manual Systems: Mail, Fax, Phone, Email1. Illegible handwriting on registration forms2. Mistakes in transferring information from registration forms to your database.3. …



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