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1826. Business Innovation – the Value of Structure By Kal Bishop
      Creativity can be defined as problem identification and idea generation whilst innovation can be defined as idea selection, development and commercialisation.There are other useful definitions in this field, for example, creativity can be defined as consisting of a number of ideas, a number of diverse ideas and a number of novel ideas.There are distinct processes that enhance problem identification and idea generation and, similarly, distinct processes that enhance idea selection, development …



1827. Developing Your Mission By Heidi Richards
      "The best Leader is one who knows how to pick good people to do what he or she wants done and self-restraint enough to keep from meddling with them while they do it." - Heidi Richards -Mission statements describe the purpose of an organization or a sub-group of it. It is a general description of what it is that the team is there to do. It grows out of the Vision. It describes the organization's purpose. It tends to be general with objectives often accompanying it. The mission provides the "fra…



1828. Leadership Formulas
      Do we really believe outstanding leadership is so simple that we can boil it down to a simple formula? Could any single formula explain the likes of Gandhi, Jack Welch, and Bill Gates? Of course not. Individual human beings are amazingly complex. Interactions between individuals and groups are even more complex. Leadership represents one of the most complex forms of human interaction. In any given leader-follower relationship countless things are happening simultaneously: ego needs, security nee…



1829. Is An MBA Necessary For Managers? By R.G. Srinivasan
      Do MBA’s make better managers or business leaders? The MBA debate continues furiously. So is the popularity of MBA programs worldwide. Though popular the management studies might be they make a very miniscule percent of successful CEO’s and business leaders compared to legendary leaders of business who are non MBA’s.An MBA degree is at best a degree which due to its expensiveness and academic entry barriers attracts the top 5% of the students who are generally good in disciplined academics.…



1830. Enable Continuous Improvement of IT Services through ITIL By Arno Esterhuizen
      One of the major benefits, if not THE benefit of process orientated approaches to managing your IT services and infrastructure is that it enables continuous improvement.This means that you are never totally satisfied with the current state of affairs and that you always want to improve your services. I mean, it is the way life is to always set higher standards or aim for higher goals, otherwise life can become a little boring.The reason why ITIL enables continuous improvement is that it allows…



1831. Computer Consulting 101 Hiring Tips (Part 1 of 2) By Joshua Feinberg
      Does your business need the services of a computer consulting firm? Before you rush out and hire the first techie or slick-salesperson that knocks on your door, be sure to consider these favorite Computer Consulting 101 hiring tips for screening and interviewing local computer consulting firms. In this first in a two-part series, we’ll look the root of the problem, as well as the four most basic criteria that you’ll need to ask about when searching for computer consulting vendors.Computer Cons…



1832. Dealing with Problem Behaviour in the Workplace
      I personally struggle with the term “managing people”, because I firmly believe that people cannot be managed – only processes and systems can. How many times have you heard it said – “Why won’t my employees just do as they are asked?” Despite all our best efforts at “managing”, we have very little control over other people’s actions, including the people that work with or for us. We can inspire, motivate, guide or threaten them, but the choice to act in a certain way is up to the individual. To…



1833. Company Liability: Give Sex, Get Favors By Rhonda Goetz
      Sexual Favoritism falls under the Hostile Environment category of the federal law that governs harassment and discrimination in the workplace.The Civil Rights Act of 1964 makes it illegal to discriminate on the basis of race, color, religion, age, national origin, and sex. Businesses are required to comply with both federal and state laws governing harassment and discrimination.Sexual Favoritism is not a federal law unto itself (although some states declare it as such), but an aspect of either…



1834. Delegation - The Basic Steps To Reducing Your Workload And Creating A Successful Team By Bronwyn Ritchie
      If you have a task greater than you can handle on your own, then you need to delegate. Not a choice many of us choose to make, but one we can all learn. This article will take you through why delegation is so important and give you simple steps to take so that you communicate the vision, motivate your members and build them as individuals and as a successful team.So let's start with the Whys.The first is obvious. The task if too big for one person. Or maybe is beyond the skills of that one per…



1835. Top 10 Things Every Business Should Provide for Every Worker - Including the Boss! By Philip E. Humbert
      Doing business and meeting the needs of workers is increasingly complex. Employees and managers often prefer a cafeteria-list of fringe benefits (a "flexible spending account") so they can choose increased health care, child care or more time off as their individual preferences dictate. But underneath these specifics, there are central needs that most of us want from our work. Money can not buy happiness, and by itself it will rarely purchase a loyal, highly motivated staff (even in a one-pers…



1836. Are You Wasting Valuable Time? By Graeme Nichol
      Time is the sparsest of all resources. Use it wisely. It’s not so much about time management as it is about strategic management.Management tends to focus on the issues of the day more often than on strategic application. Each person in an executive team has areas that they are accountable for and these demand attention. Operational issues rise to the top and need attention. The squeaky wheel gets the oil. Strategic issues develop no fires, no embarrassments, and no sudden breakdowns so it’s n…



1837. How to Create a Positive Work Atmosphere By Garrett Coan
      Positive versus Negative WorkplacesWe have all worked in places where we grew to dread getting up in the morning, and a few of us have had the pleasure of working for a boss who makes us feel like we can do anything. Let’s take a look at the differences between a positive and a negative work environment.Signs of a Negative Work Environment• The boss is unfriendly.• The boss is critical.• There is high employee turnover.• There is low employee morale.• People watch the clock.• People don’t get …



1838. 3 Simple Things the Best Managers Do - And You Can Too! By Martin Haworth
      If it's so simple, why don't managers all over the globe get this right, every time? Well, because it's so simple, it seems too easy, so busy managers squeeze a lot more in, time after time. And that makes things much more complex - just the way a manager should be. NOT. Keep it simple, deliver quality and you will not go far wrong.Here are the three things...They Value their People So what do the best managers do? They are very interested in what they hear their people say and respond…



1839. How to Use Humor to Diffuse Conflict By Carla Rieger
      Before I criticize someone, I walk a mile in their moccasins. That way, if they get mad, they're a mile away and barefoot.Humor used the right way at the right time can be just what you need to diffuse a conflict at work. The credit industry is full of great opportunities to disarm negativity. Diffusing a tense situation can help all parties involved find a mutually satisfying solution more quickly. The trick is to put water, not fuel on the fire. A compassionate and benevolent intention go a …



1840. Saying 'No' Gracefully to Customers and Colleagues By Terri Zwierzynski
      Envision the scenario: You’ve just been asked at the last minute by Chris, the organizer of your local networking group, to replace the scheduled speaker at next month's meeting. You already have too many commitments on your plate. Imagine your response:You: “Well, I don’t think I’d have enough time to prepare. I’m awfully sorry—I wish I could help you!” Chris: “Your last speech was super—maybe you could just talk some more about that topic? I’d really appreciate it!” You: “I’m glad you liked…



1841. Project Management - I Want It ALL By Luc Richard
      The knee-jerk response to prioritizing requirements is to mark everything as a must-have . “I need everything before the product becomes generally available. I want it ALL!” Give me a break.Granted, if a requirement is written in the SRS, then it must be because you want it. But the reality is some features are more important than others and a good product manager can tell them apart.If everything is high priority, then there are no priorities. Let me repeat that statement once more. If everyt…



1842. Outsourced Learning: Are You Ready for Learning BPO?
      As the business world enters a period of hyper-competitiveness, every business process will be subjected to examination and possible restructuring. We have already seen outsourcing and offshoring used to an extent that nobody would have dreamed of a few years ago. McDonald’s is testing the offshoring of its drive-thru process to India. How about, “Do you want fries with that?” with a New Delhi accent?Even though McDonald’s testing of business process outsourcing (BPO) has caused quite a stir, it…



1843. Performance Appraisals: Questions for Smarties and Dummies By Marcia Zidle
      In numerous programs I’ve conducted on performance appraisals, with Human Resource people (who are responsible for developing and implementing programs) and with line managers (who actually conduct the reviews) are often foggy about performance appraisal procedures. Here are some frequently asked questions.Questions asked by HRD Professionals:1. What are the essential ingredients of an effective performance appraisal program?A successful program must meet the following requirements: It fit…



1844. Hiring Tip - Picking the Best Candidates
      I often hear leaders from all types of organizations ask questions about hiring the right person. Their questions usually sound like these:- What if their resume looks great but they have a bad attitude? - What if they put on a good act and then don’t work hard?- How can I tell how they will perform after I hire them? A great way to answer these questions starts with a well-defined interview process. I have heard the procedure called many things. I first learned it as the Behavioral Event inter…



1845. What Every Manager Should Know About How to Overcome Boredom By Etienne Gibbs
      Do you find yourself easily becoming bored or tired at work for no apparent reason? If that's the case, then pay close attention. Research has shown that fatigue and a worn-out feeling are often caused by unproductive mental attitudes. If this describes your case, read on to learn six ways you can overcome boredom.* 1. Actively listen to everyone you meet: When you're interested in people, life is never flat or dull. And when you listen actively, you are so involved in what the other person ha…



1846. Employee Motivation: Make Everyone A Cheerleader For Your Company By Marcia Zidle
      Do you manage by walking around? What do you see? People excited about their job or people just going through the motions? Here are seven ways, that do not cost much if anything, to turn the “it’s just a job” employee into one that is powered up and willing to give their best every day.Spend time out in the field. Ask your employees how you can help make their jobs easier. Work alongside them and even let them teach you what they do. Southwest Airlines has a mandate that every manager must …



1847. Aligning the Trifocal Value-driven Viewpoints Inside Every Organization By Jidé Odubiyi
      The three cultures inside every organization are analogous to the story of the three blind mice and the elephant. The perspective of each mouse is framed by the part of the elephant it touches. It was almost a decade ago when Schein (1996) wrote about the three cultures of management. He asserts that there are three communities in organizational setting— executives, engineers, and operators—and they do not fully understand each other. In Shein’s view, when the three communities are not aligned…



1848. Is It Worth To Outsource? How One Can Outsource Wisely By Alex Polonski
      Recent trends in software development market show that it is no longer the most efficient way to work onshore. Competition is too high and in some particular cases, US or European IT people even go farming rather than admit the situation and adapt themselves. This article is mainly for those who are going to stay straight in the industry whatever surprises it keeps bringing.International division of labour has done its work. So nowadays, if you ask anybody about the regions he associates with …



1849. Innovation Management – Time to Market or Time to Success? By Kal Bishop
      Creativity can be defined as problem identification and idea generation whilst innovation can be defined as idea selection, development and commercialisation.There are other useful definitions in this field, for example, creativity can be defined as consisting of a number of ideas, a number of diverse ideas and a number of novel ideas.There are distinct processes that enhance problem identification and idea generation and, similarly, distinct processes that enhance idea selection, development …



1850. How To Influence The Perceived Assertiveness Behaviour By M'Hamed Cherif
      The literature on assertiveness distinguishes many models, with varying validity and practical usefulness. In developing the ‘Assertiveness Coffee Cards’ we have been led to look at the issue from a different angle, namely that of how the brain functions. As a result, we propose the following classification of assertive behaviour:1. Reptilian Emotional Assertiveness; 2. The Learned Assertiveness Behaviour; 3. The Frontal Lobes Driven Assertiveness; and 4. The Perceived Assertive Behaviour.The …



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