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1826. Sales Compensation: Creating Performance Clarity
      A prospective client called several days ago and asked: 'What should I pay a great performer and what should I pay a salesperson who doesn't meet expectations?' Assessing sales compensation effectiveness from the perspective of expected market pay levels is far too limiting. Sales compensation should be evaluated within the context of the entire performance and pay range for the job performed and results delivered. Furthermore, sales compensation plans and pay levels should be created or critiqu…



1827. CRM Budget: How To Bring Your CRM Project In On-Budget
      It seems that having a project come in On-Budget is the and holy-grail of project management, especially when it comes to CRM projects. With their 70% failure rate, CRM projects represent a significant risk to a small business' financial health and warrants more 'measure twice, cut once' consideration before beginning. Coming in On-Budget does not mean you managed to squeeze your project into whatever arbitrary budget you came up with when you first started. It also doesn't mean that you started…



1828. Problem Solving - Think Cleopatra's Ass By Martin Haworth
      Picture the scene. Anthony pops down to the guardhouse, partly because he wants a break with the lads, but also because he has a problem. Cleopatra says she wants to bathe in ass's milk. So Anthony tells the guys in the guardhouse, that he needs some help. "The wife wants to bathe in ass's milk now." He says.Gerald, the Head Guard, says, "She wants to what?" "Bathe in ass's milk", says Anthony, "You know what these women are like - she's read it on some tablets of stone somewhere - it's suppo…



1829. Got A Meeting Planned? Ask This Question By Kevin Eikenberry
      Meetings – they are a fact of our business lives. And while the number of meetings and the amount of time you spend in them may vary based on your job title, it is hard to argue that they are a significant part of business life today.Anything that consumes a major chunk of our time is ripe for analysis and is likely a great source of productivity improvement. And meetings are no exception.Even a casual conversation about business life will soon get to the frustrations and challenges people e…



1830. Internal Prisons: The Thief of Productivity and Quality in our Workforce By Troy Evans
      As a professional speaker, one of my biggest challenges is to grab the attention of my audience within the first few minutes of the presentation- grab them by the throat if you will. I do this by coming out in a suite and tie, following an introduction in which I have been described as a recent college graduate who earned both of his degrees with a 4.0 GPA and placement on the Deans and Presidents List. I am portrayed as someone who was once an honors roll student, star athlete, father and f…



1831. Perfection vs. Excellence (Business, Career, Life Coaching Series)
      '(Howard) Hughes never learned how to convert his knowledge to practical application. Instead he sought a perfection that assured failure.' - From Empire: The Life, Legend and Madness of Howard Hughes by Donald L. Bartlett & James B. Steel How many times have you heard someone (it may have been you) proclaim or complain that he/she is a perfectionist? You may have noticed that going for perfection is a fool's game. You simply cannot win when you set perfection as your standard. There may be rare…



1832. 25 Leadership Maxims
      PERMISSION TO REPUBLISH: This article may be republished in newsletters and on web sites provided attribution is provided to the author, and it appears with the included copyright, resource box and live web site link. Email notice of intent to publish is appreciated but not required: mail to: brent@actionleadership.comWord count: 402Summary: Maxims have an illustrious history in the annuals of leadership. Applying the less-is-more principle of expression, maxims can trigger action, guide behavio…



1833. Increasing the Return on Your Training Investment By Kevin Eikenberry
      Insightful leaders and organizations recognize that training is a valuable tool for personal and professional development and therefore set some sort of an annual training budget.Most everyone I’ve ever talked to has been to both excellent training (hopefully ours!) and training that was, well, not so good. In a perfect world we could connect the best training experiences with the best application back in the workplace. This would make the equation easy – pick great training, insuring that pe…



1834. Ten Ways To Improve Your Customer Service
      1. Stay in contact with customers on a regular basis. Offerthem a free e-zine subscription. Ask customers if theywant to be updated by e-mail when you make changes toyour Web site. After every sale, follow-up with thecustomer to see if they are satisfied with their purchase.2. Create a customer focus group. Invite ten to twenty ofyour most loyal customers to meet regularly. They will giveyou ideas and input on how to improve your customerservice. You could pay them, take them out to dinner orgiv…



1835. Dynamic Management By G Ram Kumar
      Traditional management techniques are based on the model 'Plan->Execute->Control'. This approach has certain difficulties in the implementation of all the three stages. The question of reliability of basic facts and forecasts for needed planning, effect of external influences on its execution and influence of time factor in control measures are problems faced by many. These problems emanate from the assumption that business criteria are static. I real life situations everything in business is …



1836. Use Noncompete Agreements To Protect Your Business By Tim Knox
      Q: One of my former employees has launched an online business very similar to mine and is contacting my clients and trying to steal their business from me. Do I have any legal recourse against him? -- Brad J.A: I hate to break this to you, Brad, but unless this former employee signed a noncompete agreement while on your payroll, there is probably very little you can do to stop him from wooing your customers. You should discuss the situation with your attorney, but unless this person is al…



1837. Two Critical Success Factors in an ITIL Implementation By Arno Esterhuizen
      Any IT manager who wants to pursue the IT Service Management journey by implementing the Information Technology Infrastructure Library (ITIL) needs to understand two very important factors well in advance.• The first factor is to have dedicated, trained and committed process owners.If you want to have a successful Incident Management process which is under continuous improvement, you will need somebody who is ultimately responsible for it’s success and who can dedicate the time and focus to dr…



1838. Can You Fully Grasp The 3 Ranges of Time Management?
      As you carefully read this article you will find that it goes to the very heart of mature Time Management. It covers things that absolutely anyone can do and takes no time at all to learn because you can already do it easily. Can you think of anyone around you that needs this? But before I reveal to you the most overlooked and most vital recommendation for time management, consider this.. There are three categories for Time Management. Below are three excellent and highly recommended techniques…



1839. Just The Facts By George Ebert
      Attitudes are more important than facts. Dr. Karl Menninger Attitudes are intangible and highly personal. They’re based on your experience, but more importantly, on your interpretation of that experience.  That is, how you understand the “facts” of a given situation. People who interpret the facts of their experience positively tend to be self-confident.  Not surprisingly, the best predictor of success is your level of confidence. Confident people tend to initiate action and control the…



1840. Personal Leadership: One Key to Growing Any Organization
      What did Winston Churchill, Lee Iacocca and Bill Gates have in common? Certainly they were great personal leaders who knew what they wanted and how to get it. However, they didn't succeed because they had great personal leadership qualities. They succeeded because they understood the importance of hiring managers who also possessed personal leadership skills. These leaders built an environment in which leadership qualities flourished in all employees. As each employee reached new heights of achi…



1841. Protect Your Organization's Proprietary Information By John Di Frances
      The other day one of our overseas clients called in a state of near panic, to ask a question. At issue was whether they had unwittingly violated U.S. law by transferring technical information to a joint venture partner in a European country. After hearing a two minute description, I was able to answer a resounding "Yes"! Such are the dangers of operating in a global environment. The worst part is that my client had been lead into their misdeed by following the well intentioned advice of a …



1842. Implementing Change By Andrew E. Schwartz
      There are different reactions that individuals experience during time of change. Understanding the emotions of an individual may better help them get through the period of unexpected change. A possible reaction is anger towards person(s) responsible for or involved in the change. One may return to old habits, the familiar comfortable way of doing things, avoiding reality and denying the change. Thinking becomes rigid and new ideas, methods, structures, etc., are perceived as threatening so one…



1843. Learning To Let Go By Ramona Creel
      If you have the entrepreneurial spirit (which clearly you have!), you probably have a tendency toward being a control freak. I know the feeling well -- "No one can do it as well as me, so I'll just do it all!" While this may seem to be more efficient than trying to bring someone else in to help out, it's actually more time-consuming in the long run.See if this scenario is familiar -- you find that you can't see as many clients as you would like, because you have to spend at least one day each …



1844. Choosing the Right Corporate Training By Jeff Turner
      According to a Gallup Poll, 80 percent of employees said the availability of company-sponsored training programs was a factor in deciding whether to accept a new job or stick with a current one. And yet the Bureau of Labor Statistics says that the average number of hours of formal training per employee per year is only 10.7.More companies are starting to realize that it's smart to invest in training, but faced with so many choices, how can an organization make sure it's getting the most out of…



1845. Focus and Shoot By David Handler
      One of my earliest childhood memories is watching Lew Alcindor (Kareem Abdul-Jabbar) win his third Most Outstanding Player award while leading UCLA to its third straight NCAA title in 1969. Of course, March Madness™ is now ingrained in our sports psyche. From the unveiling of the brackets in mid-March, to the playing of “One Shining Moment” celebrating a new national champion, the NCAA Division I Men’s Basketball Championship captures our nation’s attention.Each year, the Men’s Basketball Comm…



1846. Business Innovation – Organizational Structure By Kal Bishop
      Creativity can be defined as problem identification and idea generation whilst innovation can be defined as idea selection, development and commercialisation.There are other useful definitions in this field, for example, creativity can be defined as consisting of a number of ideas, a number of diverse ideas and a number of novel ideas.There are distinct processes that enhance problem identification and idea generation and, similarly, distinct processes that enhance idea selection, development …



1847. OE Consultants: Is There a Future for Them? By Michael Beitler
      Since my “Death of the OD Practitioner” article was published about a month ago, I have been asked whether Organizational Effectiveness (OE) consultants will experience the same fate. My answer is “no.” Of course, that assumes that OE consultants do not follow the same destructive path that Organization Development (OD) practitioners chose.OD practitioners made the mistake of not partnering with their clients to produce business results. OD practitioners looked at business executives (their cl…



1848. Managing Monsters in Meetings - Part 1, General Strategies for Unproductive Behavior
      It happens easily. You're conducting a meeting and suddenly a small side meeting starts. Then someone introduces an unrelated issue. Someone else ridicules the new issue. Everyone laughs, except the person who mentioned the idea. Then someone insults the person who told the joke. Two people stand up and walk out. Others complain that the meeting is a waste of time.Now, what do you do?And how do you prevent this sort of thing from happening?Or what could you have done to stop it once it started?H…



1849. Conflict at 36,000 ft By Steve Kaye
      This was supposed to be one of those sleepy flights that leaves late, crosses two time zones, and arrives at 11:00 p.m. But it wasn't.Yes, everyone is okay. Yet the three hour delay, a night in jail for one of the passengers, and a possible lawsuit could all have been avoided.Here's the story and the lessons we can learn from it.The passenger sitting across the aisle from me asked for a drink of water. Apparently the attendant walked by, ignoring her request. So the passenger went to the f…



1850. Developing Your Management Style By Mark Harrison
      One thing a lot of us don't do in sales is take time out to analyse things.How are we doing it? Why are we doing it? Can we do it better?Taking time out to assess your management style is one of the most fundemental tasks a person can do. We are not just talking about managing others here either, it can also be how you manage yourself.One thing we should all do (at least once a week) is take time out to analyse your performance and management style. Ask yourself;How effective are you as a…



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