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1801. Beyond Management Coaching: When Things Are Getting Out of Control By Chris Stowell
      Leaders and Managers often ask us, ‘What do you do when you have tried to coach and counsel an employee about a performance concern, and the employee has not responded?Unfortunately, we see far too many cases where the leader hasn’t, in good faith, tried to coach the employee or to put the leader’s concerns into words. Often, leaders look for a quick fix alternative to what is perceived as a difficult and painful confrontation.We have also learned from first-hand experience that management co…



1802. Breaking the Growth Barriers in the IT and Software Sectors
      There's nothing automatic about corporate growth, particularly in the information technology industry; 'build it and they will come' is a myth. In the real world there is either a structured, process-driven growth cycle, or stagnation — and stagnation IS automatic. Inherent to growth cycles are barriers, real-world business challenges that put some software companies out of business and spur others on to break through those barriers to higher levels of success. Overcoming those barriers is the …



1803. The Wheel of Success By David Ferrers
      Good sports coaches work on The Wheel of Success. There are four arcs to The Wheel of Success:1. Hard Work makes teams more Confident. 2. Confidence enables them to Win. 3. Winning is Enjoyable. 4. Enjoyment makes Hard Work easier.And so the wheel goes round and round and success comes more and more often.The point is that Winning starts with Hard Work.In this day it is fair to say that most business people work long hours. In many cases the hours seem to be exhausting and perhaps somewha…



1804. The Power of the Contract in Performance Management By Allan Mackintosh
      An essential step in managing the performance of salespeople is that of establishing a sound and agreed contract between manager and the salesperson. A contract in this context is simply an agreement between the manager and the salesperson as to how best they are going to work together. It is a chance for each party to outline expectations, hopes and fears and is a superb opportunity for both the manager and salesperson to fully understand each other in terms of personality style, motivators a…



1805. Meetings: Don’t Just Show Up, Stand Out and Shine By Marcia Zidle
      Meetings, whether they’re regularly scheduled routines in your company or now-and-then get-togethers, can be a place for you to gain positive visibility and to showcase your capabilities. Here are three strategies that will help you stand out and shine.Do your advance work. In order to make intelligent comments, offer helpful suggestions or ask pertinent questions, you need to know a meeting’s purpose and topic areas in advance. If you have received a vague notice or agenda, inquire about …



1806. Quick Tip - Effective Meetings Earn a Profit
      Most people treat meetings as a free resource that can be used to deal with any issue. As a result, huge amounts of time and money are wasted on trivia. A meeting is a business activity (not a social event) and should be designed to earn a profit. Here’s how.Once you’ve prepared the goals for your meetings, use the following analysis to plan the agenda.1) Calculate the cost of the meeting by multiplying the number of participants (N), their labor rate (R), and the length of the meeting (t). Then…



1807. Planning a Productive Retreat By Marcia Zidle
      What value is there in leadership or team-building retreats? Just consider the following. An executive committee of an association, deliberating on strategic planning issues, identified “who we are” in terms of their membership. By focusing on the challenges and opportunities represented by certain membership segments, the committee created specific strategic initiatives for the upcoming year. A 17 person CPA firm structured their most recent annual meeting to encourage greater teamwork by a…



1808. Collective of Concepts to Better Understand Your Project Management By S. Maurer
      Project management knowledge and practices are best described in terms of their component processes. These processes can be placed into five process groups (initiating, planning, executing, controlling and closing) and nine knowledge areas (project integration management, project scope management, project time management, project cost management, project quality management, project human resource management, project communications management, project risk management and project procurement man…



1809. Getting Software Developed for Your Business By David Berube
      At some point, your business is going to need to have some software development. Maybe your business is small, but existing software doesn't fit your needs. Maybe your company is larger, with significant technology resources already, but you need an outside perspective. Whatever the reason, it can be difficult to choose an software developer, especially if you aren't a technical person.I've heard stories about selecting developers from all sorts of people. Quite a few have told me heard horror…



1810. 4 Tips on How to Avoid Communication Lines Breakdown By Vera Haitayan
      For example, in a small, two-person company, there is often the greatest opportunity for direct conversation and discussion throughout the day. There are only two possibilities for verbal communication and it’s usually quick, easy and descriptive.If, however, a third member is added to the team, then six possible lines of communication are created - an increase of 300%. Direct communication becomes more difficult and often messages are interpreted (or misinterpreted) in a variety of different …



1811. Making Assumptions - A Critical Communication Mistake In Business And In Your Personal Life! By Lorraine Cohen
      We draw conclusions about people through observation, their behavior, past experiences, other people’s comments, etc. We assume who people are, what they think/need/want with such speed we fail to recognize how our own viewpoint colors the way we connect with and relate to people and situations. We even hold assumptions about ourselves!Let’s focus for a moment on verbal communication. Making assumptions has become a part of the way we communicate (or don’t communicate) with each other.During m…



1812. Time to Quit the Rat Race? By John McKee
      1. Most leaders die with their mouths open.I recently read an article in Fast Company magazine about the issue of leadership. In it, they quote Ronald Heifetz, the founder of Harvard's Center for Public Leadership, who made the above comment back in 1999. He followed it up by saying, "leaders must know how to listen - and the art of listening is more subtle than most people think it is. But first and just as important, leaders must want to listen."You'd think this is simply basic stuff, right?…



1813. 7 Tips for Growing Your Business You Do Not Want to Ignore:
      Growing companies must always be ready for the next challenge. If you fail in meeting critical business challenges you will not grow. Challenges often require some type of breakthrough. But do not be misled. A business breakthrough does not have to be something no one has thought of – it just needs to be a solution to your problem that you can act on now. Breakthroughs may involve simply finding the solution to a common, nagging problem or it may be nurturing a more complex way of thinking. We a…



1814. Transparency: A Key To Your Effectiveness By Roger Schwarz
      Last month I talked about the Skilled Facilitator principle of being curious. This month I want to talk about the complementary principle transparency. Transparency has recently become a popular topic in business as organizations seek to build (or rebuild) trust with customers, shareholders, and employees. This morning as I opened the op-ed page of my Sunday New York Times, the title read, "The New Public [NY Times] Editor: Toward Greater Transparency." Whether you are a leader, consultant, fa…



1815. Getting to Consensus
      The need to get people in an organization to pull together comes out often in discussions about communication.Let’s think of it as getting to consensus, to roll a bunch of similar issues into one ball. Further, let’s think of getting to consensus as a process. That is, something that happens as the result of a series of deliberate actions on our part.We start the process by analyzing the current situation - how far from consensus do we now stand? Do we have embittered, untrusting people in the g…



1816. Delegating Responsibility By Andrew E. Schwartz
      Too many managers waste both time and energy performing tasks an employee could perform just as well, thereby lowering productivity while raising operating costs. The answer to the problem is easy—delegation. However, many managers still limit their own effectiveness, create imbalances in the organization, waste their department’s time and energies, and fail to develop their subordinates by either ignoring or mismanaging the techniques of delegation.Why? Delegating responsibility insures that …



1817. Mission and Vision Statements - Foundational to Successful Change
      Successful leaders and organizations are vision driven rather than problem driven. Some management tools fail to affect any change; but here is one that will, if properly implemented.Mission and Vision Statements have been crafted by organizations for years. The attention to mission and vision is warranted, as studies indicate that organizations that have Mission and Vision Statements quite simply outperform those that do not.Here are a few varied snapshots from the e-book Mission and Vision Sta…



1818. Step by Step Guide to Employee Satisfaction Surveys By Martin Day
      The benefit of running an annual employee survey has for a long time been widely accepted but many organizations have been put off by the amount of effort that is required.Many organizations who have bit the bullet and conducted their own internal employee satisfaction surveys have often relied on word-processors to allow them to design and compile a survey, then gone through the effort of printing and distributing the survey and spent time chasing and collecting the completed surveys and then…



1819. Innovation Management: The Quality and Quantity of the Idea Pool By Kal Bishop
      Creativity can be defined as problem identification and idea generation whilst innovation can be defined as idea selection, development and commercialisation.There are distinct processes that enhance problem identification and idea generation and, similarly, distinct processes that enhance idea selection, development and commercialisation. Whilst there is no sure fire route to commercial success, these processes improve the probability that good ideas will be generated and selected and that in…



1820. How to Make Meetings Work By Meryl K. Evans
      Meetings are out of control. They've been that way since my first job out of college when someone gave me a book called How to Make Meetings Work. When I could control it, I stuck to the following rules to ensure the meetings were effective.Have a good reason for the meetingSounds obvious, but often overlooked especially where recurring meetings are concerned. Recurring meetings are taken for granted and no one bothers to revisit if there is a need to continue the meetings or to simply cancel …



1821. Crisis Management Essentials - How to Communicate Effectively During a Crisis, Emergency or Disaster By Tom Murrell
      A crisis, emergency or disaster can happen at anytime and anywhere.Just ask the residents of Darwin in Australia's Northern Territory.Imagine a late afternoon on Christmas Eve thirty years ago, and looking outside to see your street cloaked by heavy low cloud and your windows being rattled by ever stronger rain squalls and wind gusts.Two-hours after an eerie tropical sunset another check shows the winds are picking up sheets of corrugated iron and hurling them around like autumn leaves in a li…



1822. Reflections in the Glass Ceiling By John McKee
      The recent news about one of America's most powerful woman ceo's being removed from office has raised the discussion about gender bias, again. It disappoints me that in 2005, I still hear women clients talking about "the old boys' network". They say "glass ceilings" are holding them back in terms of advancement, pay equity, recognition and career satisfaction. While I have no doubt their assessments are valid; it's important that we don't generalize too much. There are other reasons as well.…



1823. The Five Biggest Mistakes an HR Professional Can Make... From the Client's Perspective By Lonnie Pacelli
      A number of years back I was in a meeting with two HR representatives at my company. They were explaining to me how the HR organization wanted to be more "strategic" with its clients and how they wanted to help us with annual resource planning. At the time, our biggest problem was filling open positions with qualified candidates; a number of key positions had been open for months with no qualified candidates in the hiring pipeline. When I asked the HR reps about how they were going to help…



1824. Once Upon a Conflict By Judith Richardson
      Once upon a time there lived an innocent, hardworking manager. One day he dared to wander from the safety of his open-concept office to speak out at a team meeting. He was immediately challenged, nay attacked, by another team member and his senior manager, embarrassing him in front of his peers. Plagued by downsizing, this noble manager feared for his job. A senior human resource professional saved the day through mediation. From that day forward, the manager carried that scar and never t…



1825. The Seven C's: Partnership Danger Signs - The 6th C: Changing Vision By Dorene Lehavi
      A series of articles exploring the seven critical areas that can indicate a partnership is in trouble.The 6th C: Changing VisionIn order for a business to be a success the vision and mission must be reflected in all aspects of the structure, the culture and the strategy by which business is conducted. Contained in these are core values and principles set forth by the owners and leaders. If there are discrepancies between any of these, I can assure you there will be problems.There are two parts…



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