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1776. CEO's Role in Family Business By Bill Lee
      I first met Roland (not his real name) in 1972. He was a high school student working a summer job in his father’s business.“We’re teaching him the business from the ground up,” his father told me proudly as he introduced me to the tall good looking kid. We shook hands, exchanged a few words, then Roland jumped on a fork lift and was off to stage another delivery.The next time I saw Roland, he was approaching 40 years of age and had served four years as company president.The business was loca…



1777. IF YOU WANT TO BE A BETTER LEADER - OIL YOURSELF
      IF YOU WANT TO BE A BETTER LEADER - OIL YOURSELFMaybe this happened to you before…if you don't add oil to your car or your lawn mower, you are soon going to soon have problems. Why? Because oil is the magic ingredient that reduces friction. In the workplace, there can be tons of friction. As the leader, part of your job is to reduce that friction and keep all the units working together smoothly. One way to day that is through developing a higher level of trust between yourself and those who repo…



1778. When Are You Coming Home? Five Practical Tips to Realizing Work / Life Balance By Lonnie Pacelli
      So let's talk about over-used terms for a minute.If you've been in the business world since the mid 1990s you've likely heard your management espouse the desire for employees to achieve greater work/life balance. Many U.S. companies have adopted programs to help employees strike a better life balance by providing health club benefits, entertainment discount programs, and additional time off for events such as the birth of a child. Despite all this, Americans are of the most overworked and fl…



1779. Disaster Prevention Tips For Hiring A New Manager By Lora J Adrianse
      It happens over and over in businesses every day.Within large companies, people are promoted to management positions to reward them for performance as individual contributors. After all, the compensation system limits reward options, so why not just promote them?In small businesses, the owner is getting overwhelmed with all that needs to be done. They think that hiring a manager is the solution to give them a little more balance. The hunt begins!Unless you get the RIGHT person for the posit…



1780. Leadership For Deep Results: Without Them Are You Wasting Your Leadership And Your Life? (Part Two)
      PERMISSION TO REPUBLISH: This article may be republished in newsletters and on web sites provided attribution is provided to the author, and it appears with the included copyright, resource box and live web site link. Email notice of intent to publish is appreciated but not required: mail to: brent@actionleadership.comWord count: 811Summary: The author asserts there are two kinds of results leaders achieve, standard results and deep results. All leaders know what standard results are, but few le…



1781. Prioritise Your Day - Keep Focus - Win! By Martin Haworth
      Whether you run your own business or manage a team, there are times when things don't go to plan. Like:-Your key people don't show up.A deadline shifts.Your boss turns up unexpectedly.You get really busy beyond expectations....and more.How do you get clear on the priority of the day?Value it - that's how!So, if you run any sort of business, consider what the most important thing would be to your business, if you were down to the barest of bones in personnel numbers, for just one day, wh…



1782. Management Development - Micromanagement Works!
      Ever been told not to micromanage your people? Because it irritates them and is a waste of your time, their time and leads to bad habits? Well it's all true. If you micromanage your people in all that they do, it will drive you and them nuts. But there is a way that micromanaging brings huge benefits to your management performance. Getting into the detail of everything each of your people does, will really damage your relationships with them. Sure, there are times where their hand needs to be he…



1783. How to Turn a Difficult Meeting into a Positive Meeting By Alan Boyer
      Have you ever heard someone offer a positive idea in a meeting and nearly everyone around the table shoots it down immediately? There seems to be more reasons why it can’t or shouldn’t happen than in ways to make it happen. Many times these meetings become downer meetings, spiraling downward toward failure, and everyone leaves in frustration.Does it seem that your meetings never accomplish anything?Stop fighting the negative and use the negatives to drive toward the positive. Dr. Bluma Zeigarn…



1784. What Makes A Good Media Story? By Robert Abbott
      Media relations can be difficult, but also rewarding. And the lessons we learn from working with newspapers, magazines, radio, television, and online publications should increase the effectiveness of all our communication initiatives.That's because dealing with the media parallels our dealings with other stakeholders. In media relations, the competition to be heard and get a response intensifies. As the old saying about New York goes, "If you can make it here, you can make it anywhere!" So, if…



1785. What are Your Best Practices? By Jenny Kerwin
      Best Practices StudiesThese studies can be defined as inquiries into the skills and methods of your high performers to recognize their achievements, document their methods and skills and then share this information with team members to improve overall performance. The responses generated from your study may hold the solutions to a variety of team challenges in the Call Center. As a team leader, you can approach these studies by conducting short, one-on-one interviews, focus groups, or survey…



1786. Driving Corporate Performance with Employee Benefits
      In today's economy, companies of all sizes are facing a number of challenges that require urgent action. Health care costs are rising, pension obligations are growing and top talent is becoming increasingly difficult to recruit in the rebounding job market. Among the most significant business trends, competitive pressure on American workers is increasing at a rapid pace as offshore business process outsourcing (BPO) becomes more effective in performing traditional American jobs at much lower cos…



1787. Communicating CEOs
      I see a PR firm has done a survey on the amount of time Canadian CEOs spend on communication, and found they spend almost half of their time on communication.I think we're supposed to be impressed that CEOs spend that much time on communication. But, quite frankly, what else does a CEO do? And, if you consider both direct and indirect communication, wouldn't that be more like 90%?So, what do CEOs do, and how much of that involves communication of one kind or another?Well, they make decisions. Bu…



1788. Four Steps to Better Performance Reviews By Linda Henman
      Direct reports—people who need direction and leadership—rely on their leaders to give them feedback and mentoring, not just management and evaluations. However, these people who most need their boss’s help frequently lack the guidance that would enable them move to the next levels of success—theirs, their team’s and the company’s. Too often leaders are not prepared or trained to conduct an appraisal that stretches performance and ensures their direct reports’ development. Instead, the apprai…



1789. Remember to Sign Your Email By Kelly Watkins
      When you finish typing an email message, don’t forget to sign it. In email language, that doesn’t mean simply typing your name. The “signature block” contains a great deal more information.An email is a blank screen. It contains none of the contact information found on traditional company letterhead or stationery. So, you need to provide this information in the form of a signature block.Avoid the temptation to create a fancy banner with lots of symbols at the top of your email message. Mo…



1790. Diversity in the Workplace By Judith Lindenberger
      As you look around your office, is everyone just like you? Probably not. The demographics of the American workforce have changed dramatically over the last 50 years. In the 1950s, more than 60% of the American workforce consisted of white males. They were typically the sole breadwinners in the household, expected to retire by age 65 and spend their retirement years in leisure activities. Today, the American workforce is a better reflection of the population with a significant mix of genders, …



1791. Leadership: Stoking The Success Train By A. James Hillelson
      Everyone wants to succeed yet everyone has a different perception of what success means and what it will bring into their lives. It is a means of gaining financial freedom for some and for others it means a healthy, happy family life. There are others who define their success by the power that their job title brings and others who feel successful when they believe their leadership skills excel above others.There are so many generalized definitions of success and within these generalizations,…



1792. Tales From The Corporate Frontlines: Job Security in Today's Workplace By Josh Greenberg
      This article, Job Security in Today's Workplace, is part of AlphaMeasure's compilation, Tales from the Corporate Frontlines. It tells the story of a manager who decides to look for ways to bolster the morale in his company when it crashes after an extensive layoff.Anonymous SubmissionI've worked for the same company for ten years now. At the end of last year, we reorganized, and in the process, over 10% of the workforce was terminated. In the wake of the layoffs, morale hit an all time low. My…



1793. How to Select and Benefit from Using a Professional Speaker at your Conference
      If you're considering bringing in a speaker at any point during your next conference, there are a few things to bear in mind that will make the experience more beneficial for everyone, from the conference booker through to each audience member and the bottom line profits of the company. Any public speaker worth his/her fee will see the task as not simply delivering a talk. Those worthy of patronage will also undertake prior research into the client's desired outcomes, industry competition and th…



1794. Is Chess Good for Management? By Bright Johnson
      The game of chess has been applauded and taught in business school as a game that gingers creative intelligence.Chess is a game involving kings, queens, bishops, knights, castles, and pawns like a real life. The pawns (also called soldiers) advance first, lead or supported by officers all to fight and protect the king. It is like fighting a real war similar indeed to fighting or capturing business competitors, employees, or customers. The only difference is that at the end it is only a game.Ch…



1795. Difficult Employees-Poor Performance - 10 Tips for Dealing with it in the Workplace By Megan Tough
      I personally struggle with the term 'managing people' - because I firmly believe that people cannot be managed – only processes and systems can. How many times have you heard it said – “Why won’t my employees just do as they are asked?”Despite all our best efforts at 'managing', we have very little control over other people’s actions, including the people that work with or for us. We can inspire, motivate, guide or threaten them, but the choice to act in a certain way is up to the individual.T…



1796. Involving People Gave Us the Improvements We Needed By Chuck Yorke
      We had a problem with handling materials in a production department. Our process required raw materials to enter the department, be processed, and leave the department. The raw material was placed on pods, delivered for production, removed from the pods, placed on a staging fixture, removed from the fixture and process materials were then placed on another pod and delivered to an internal customer. Internal customer had to place on still another pod.Someone suggested placing the material from …



1797. Are Your Marketing Pieces Up to Date? By Mike Shannon
      The other day someone asked me for one of my informational brochures. As I was giving her the piece I stated that if I were printing these today it would be a little different. The piece was only about two months old and already the way I wanted to communicate things had changed slightly. Then I got to thinking. If I were to print informational brochures six months from now, they would probably be a little different too. Don't get me wrong. I am a big believer in consistency of marketing…



1798. Lean Principles in Action By Adam Sommers
      AbstractThe electrical products industry is one characterized by fierce competition, declining margins, and legislative regulations, all that have forced the majority of electrical product manufacturers to rethink their business models. This article describes a successful story from a leading electrical products manufacturer and its journey towards lean, which to date, has saved the company over $65 Million in hard –dollar savings.BackgroundTefen has worked closely with one of the world’s lea…



1799. Innovation Management – Measuring Failure! By Kal Bishop
      Creativity can be defined as problem identification and idea generation whilst innovation can be defined as idea selection, development and commercialisation.There are distinct processes that enhance problem identification and idea generation and, similarly, distinct processes that enhance idea selection, development and commercialisation. Whilst there is no sure fire route to commercial success, these processes improve the probability that good ideas will be generated and selected and that in…



1800. How to Set Up a Conference Call By Stephanie Hetu
      The methods in which you set up a conference call vary between the different services you use, and what type of conference calling you are using. There are three main types of conference calls, all with different methods of set up.The most common conference call is reservationless conference calls. There is not much to set up with this type of call. You simply get a number and access code, as well as a separate access code for the other people that you want to participate in the conference …



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