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Stop Your Employee From Becoming Your Competitor
You know the routine. You've hired an eager individual willing to come onboard and learn the business. You've taught them, trained them, worked hand in hand and side by side for 2 solid years. Then all of a sudden your employee quits for no apparent reason. To your disbelief and utter amazement, you realize that you have just wasted the last 2 years of your life. A week or so goes by and you learn that your former employee has started a similar business and there's nothing you can do to stop the…

The A B Cs of Scenario Planning By Rick Johnson
SCENARIO PLANNINGThere are a number of approaches to scenario planning, and they differ greatly based on the people doing the planning and the type of industry the planning is done for. Some of the best examples come from Citibank and Royal Dutch Shell and although the BASIC’s of each are the same the actual scenarios will be very different. Where Shell would be concerned with the Middle East cutting off oil supplies to one political entity or another while Citibank might be more concerned w…

Leadership - Connect to Engage!
It's been said many times that true leadership is measured by ones ability to motivate and influence others. Leaders must work hard at motivating people to take action necessary to drive change and to ultimately increase results. Even though most people would agree with the definition of leadership as the ability to motivate and influence others, most people still have trouble translating the definition of leadership into actionable and measurable steps. The biggest obstacle faced by many leader…

Keeping Team Meetings Vibrant By Tony Marven
Meetings can be the life-blood of an organisation or the death.It all depends how you approach them.People need to communicate – that’s a fact, and it’s not enough to do it over computers. At some point a face-to-face is needed to ensure full understanding on key items, and there’s a bonding and rapport between colleagues that is often taken for granted.But for something so important to the operational health of an organisation why do so many meetings produce negative feelings and little in th…

How To Make Meetings More Productive By Joe Love
Meetings are a fact of business life, but most of them are frustrating and time-consuming. The results are rarely worth the time and effort of the many people involved. Yet meetings are a sensible way to handle many kinds of discussions, problem-solving sessions, presentations, and general updates on what’s happening.If you learn to plan, structure, and participate in meetings effectively, you will be able improve your own time management and productivity as well as that of other participants.…

Catch Your Staff Doing Something Right By Joan Schramm
A long time ago, I learned something about being a manager that has proven to be one of the most valuable lessons I’ve ever heard.You can’t manage people from inside your office. You have to be out and about, talking to your staff and co-workers, and seeing and hearing what’s going on out there. It’s called “Management By Walking Around”, or MBWA.Technology has been a huge asset to the workplace, but it’s also made us a little lazy and disconnected. How many times do you e-mail someone in the …

Six Honest Business Friends - They Guide Me In All I Do By Keith Longmire
SIX "HONEST BUSINESS FRIENDS" - THEY GUIDE ME IN ALL I DOI keep six honest serving-men(They taught me all I knew);Their names are What and Why and WhenAnd How and Where and Who. (RudyardKipling, from "The Elephant's Child" in Just So Stories).A few days ago I posted a very simple question on an Internet Marketing Forum. I knew I would kick myself when I heard the answer.And I did.DNO - “Do Not Open”. Obvious really.What I hadn't expected was to be flamed for being stupid by an, allegedly,…

Selecting a Business Broker or Intermediary to Help You Sell Your Business By Gregory R. Caruso
As crazy as it seems, some people spend more time choosing a coffee machine than they do selecting the business broker or intermediary that will sell their business. This can be a fatal mistake that can cost time, money, and sometimes the ability to sell the business at all.How do you choose the right business broker or intermediary?What follows is a list of questions to ask any intermediary when interviewing them. We also explain what to look for in the answers given.No one is going to hav…

Cold Water Comments - What They Are and How to Manage Them! By Kevin Eikenberry
Cold Water Comments - What They Are and How to Manage Them! Cold Water Comments are those comments, phrases and ideas that are meant to discourage, disparage, discredit and generally douse your ideas! There are several things you can do to keep those comments in someone’s bucket or warm them up once they’ve been tossed. Planning for the Cold Water - With Towels in Each Hand! Step 1 - Identify the Possible Cold WaterMake a list of all the comments you have heard in the past and might expect…

Think Before You Talk By Gina Novelle
What you say to other people can make or break you and it can happen without you even knowing about it. That old saying “loose lips sink ships” is oh so true in business. If you like to gossip as most people do, learn to listen rather than participate. Oh, you’re saying to yourself that yes maybe you do talk about the job or your co workers, but never to anyone who’s involved outside your work.That’s the kind of thinking that enabled my friend Susan to land that $50.00 an hour teaching contr…

Make It Easy to Reply - Voice Mail That Works By Steve Kaye
If you are like most business people, voice mail has both simplified and complicated your life. On the good side, it helps you exchange information. On the other side, leaving messages can seem like putting notes in bottles that drift off to sea. Here's how to make sure that your messages get results.First, prepare for the call. Realize that you are more likely to leave a message than to talk with someone. Thus, write a list of your key points and questions before you call. Then use that …

The Compassion Paradox
Effective leaders are comfortable with paradox. They can call on skills and work in ways that seem to be contradictory.Dictionary.com defines paradox as “a seemingly contradictory statement that may nonetheless be true.” As I study the field, I find many paradoxes associated with leadership. I see that developing the skills of a great leader requires us to work in apparently contradictory ways that are nonetheless true.I often see my clients and seminar participants wrestle with these issues bec…

Auditing Improves Effective Planning By Chris Anderson
Speak of operations assessment, and we’ll hear its significant value. Speak of an audit, and we’ll run for the nearest emergency exit. There’s no difference between the two, yet that word audit chills us. But is an audit really designed to help us or hurt us?Improve Performance with AuditingProblems most often arise from poor planning. Sometimes we’re uncertain if we’re tackling the correct issues and dealing with them the right way. However, we can improve our assumptions about processes and …

Managing Client Relationships By Christopher David
Managing Client Relationships: Even the best run organizations occasionally run into difficult situations with clients, consultants, and vendors. Often times it is not just a business process that has gone a-rye, it is the relationship of the people managing the situation. So how is it that we manage difficult problems and how is it that we coach all the members of our organization to manage crisis to their (and their company's) advantage. Here are some helpful tips:Treat everyone (clients…

Productivity Through Positive Reinforcement By D.M. Giolitto
Most people just want to be appreciated. If you're a manager, that's something to seriously think about as you set the tone for maximum productivity.Ever work for someone who preferred a 'bullying and intimidation' managerial style? This type of bullying doesn't involve spitballs and shiners in the schoolyard, but it might as well because it produces the same feelings of inferiority, worthlessness and mistrust among peers. It turns workers disloyal, dishonest, and downright disgusted. The bull…

Quick Tip - Effective Meetings Have a Complete Agenda
Most agendas for a meeting look like this.* Budget* Payroll* Staff* Sales* VutszxtnSome people would tell me, 'That's a perfectly good agenda. I know what all of those things mean, except, uh, 'vutszxtn'.' The point is, vutszxtn means as much to you as the other terms mean to the other participants. For example, does budget mean increase the budget? Plan a budget? Report on the budget? Reduce the budget? Complain about the budget? Make fun of the budget? Or what?An agenda like the one above coul…

Presentation Paranoia
“The human brain starts working the moment you are born and never stops until you stand up to speak in public.” (Sir George Jessel)Have you had this feeling before? Rest assured you are not alone. You might be one of the many who would rate your fear of public speaking alongside or ahead of death! Your fear may translate itself to “FEAR” – Forget Everything And Run!!Having the ability to present yourself and your message to an audience, whether internal or external, is a necessary skill for a go…

Business Relationships - Promises are for Keeping
It's a small thing, but it is so vital. In your business relationships, forgetting little things promised, causes erosion of trust and belief in you and all you stand for. And ultimately, those little things add up to a lot for your people. And that affects you and in the end, your business success. Integrity is very important to me, and I try hard to 'do unto others as I would wish them do unto me'. It hasn't always worked that way for me though. There have been times in my previous career - ti…

'Miracle Max' On Market Breakthroughs By John Di Frances
Successful enterprise building requires seven elements. These are:1. People, who are the source of the creative ideas which drive the enterprise’ s innovations;2. Financial Resources, to fund the transformation of these ideas into market breakthroughs;3. A Coherent Business Philosophy, from which the enterprise sets its course;4. Capable Leadership, in order to properly direct and manage the enterprise;5. Strategies and Tactics, to focus the enterprise’ s strengths and minimize its weaknesses;…

Budgets that Damage - The Downsides of Making the Numbers By Martin Haworth
In my organisational career, I had budgets from the age of 22 to 47. I lived and breathed them and many times, budgets, the gospel that they were, caused havoc, albeit within the corporate retailer framework that I worked.Here are two examples of the damage caused.Example OneTypically budgets were initially discussed in January, just after the Christmas rush. They were always dependent on year-on-year sales growth and at the time in question, individual businesses were not expected to delive…

7 Essential Elements To Every Organizational Change
[This article is based on excerpts from the special report 'Overcoming Resistance to Change' by Dr. Mike Beitler.]Senior management often creates a plan for implementing an organizational change while completely ignoring the following elements necessary for every organizational change. Without these elements the attempted changes will always create a large amount of resistance. Change leaders and facilitators beware!1. Involve the people who will be affecting (and affected by) the change. (No bu…

Using PMS - The Productivity Management System^TM to Discover What You Want in Business and in Life
“When I dream big, I see the possible, I discover potential, and realize that almost anything is within my reach. – Heidi Richards 'The purpose of setting goals is to help us to focus our attention. The mind will not reach toward achievement until it has clear objectives. The magic begins when we set goals. It is then that the switch is turned on, the current begins to flow, and the power to accomplish becomes a reality” – from The Best of Success by Career Press The word 'goal' provokes differe…

What is Six Sigma? By Susanne Rothschild
Six Sigma is a highly disciplined process focused on satisfying customers by delivering nearly perfect products and services. In today’s competitive market, consistently maintaining satisfied customers is essential to growth and success. Major corporations such as GE, Motorola, Honeywell and Ford, have demonstrated significant savings and increased profits by implementing Six Sigma processes in their business.The Six Sigma process gets its name from the way it measures perfection - the absence…

Creativity and Innovation Management – Feasibility By Kal Bishop
Creativity can be defined as problem identification and idea generation whilst innovation can be defined as idea selection, development and commercialisation.There are other useful definitions in this field, for example, creativity can be defined as consisting of a number of ideas, a number of diverse ideas and a number of novel ideas.There are distinct processes that enhance problem identification and idea generation and, similarly, distinct processes that enhance idea selection, development …

Emotional Intelligence
On a bright, clear morning, Mohab Saleh, Creative Software Developer at a respectable software company, was rushing through Cairo's crowded streets to make it to the monthly employee meeting. He made it just on time to hear that he was being promoted to head the CRM software division at Raya. 'Incredibly bright', 'highly skilled', 'top of his field', were few of the qualities of the well-educated engineer who earned the highest GPA in his class. Two months later, the Senior Vice President at Ray…

1. The Myth of the Management Team By Graeme Nichol
Every business has problems. That is why the average life span of a large industrial company is 40 years. Some are learning disabilities where companies are not prepared to learn from their mistakes. They insist on doing the same thing every time. Even when problems occur no one examines the cause of the problem. The problem is an embarrassment that should be swept under the rug and forgotten rather than be used as an opportunity to learn. Handling these dilemmas and disabilities is the Manage…
Side Dishes
2. How to Make Good Changes Stick! By Donald Bryant
Making quality improvement changes in the healthcare field are difficult. Making the changes stick is even harder! Consider, if you would, some change at your site that made a vast improvement in quality. Time was saved, patient care improved, and the bottom line improved. Now, look back, is that change still in place? Sadly, after some time has passed, many positive changes disappear. Why? We slip back into old habits. They are hard to shake. What personal habits have you tried to ch…

3. Best Practices Plan: Dissemination of a Great Idea By Steve Singleton
Good news spreads quickly News of the invention of the wheel must have traveled in every direction as quickly as horse or camel could run. Those who learned of its advantages over the litter and the sledge adopted it right away. And no sooner was it adopted than it began to be adapted: made lighter, stronger, faster. Wheels were soon attached to axles, then to axles with pivots. The idea catches on Then transportation lost its monopoly on the new technology, and wheels helped to make pottery, …

4. Improve Operations by Restructuring By Anthony Magno
Transitioning from Vertical Hierarchies to Decentralized / Flatter OrganizationsThe need to restructure for traditional, bureaucratic firms is essential in the fast paced, dynamic business world today. Team-based organizations are largely successful in having all of the people in the firm feel accountable and responsible for the operation and success of the enterprise, not just a few people in senior management positions. This increased sense of responsibility stimulates more initiative and e…

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