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151. Diversity Training: The Worst Possible Reasons to Request Executive Funding By Tim Dawes
     You’re on your organization's diversity committee. You have the best of intentions.And that's the problem.It leads you to appeal for funding for all the wrong reasons.Take healthcare for example.The US foreign-born population comprises a larger segment than at any time in the past five decades. And this trend is expected to continue(1). People of diverse racial, ethnic, and cultural heritage suffer disproportionately from cardiovascular disease, diabetes, HIV/AIDS and every form of cancer. In …



152. The Ins and Outs of Internal and External Relations By Andrew E. Schwartz
     INTERNAL PUBLIC RELATIONS: Never overlook an opportunity to do internal public relations about your department and its offerings. A training department must, first and foremost, be visible in the organization it serves. Larry Lottier, Manager, Education of Dana Corporation publishes a training department course catalog with faculty, course listings and course descriptions to publicize his department’s offerings. Gary Slobodian, Assistant Manager, Corporate Staff Development, of Great-West Lif…



153. A Real Business Coach By Mike Shannon
     I try to write articles that will be of help to the business owner and I believe this one will, too. It may sound a little self serving at times because, after all, I am a business coach. However, I get many questions and there is some confusion as to what makes a good business coach.Almost every life, fitness and spiritual coach out there who has at least one business person as a client has now attached the "Business Coach" moniker to their list of services. Are they really business coache…



154. Employee Retention: Keeping the People Who Keep You in Business By Marcia Zidle
     The retention of highly skilled knowledge workers is one of the major challenges today for all organizatons. Knowledge workers are those whose work primarily requires the use of “mental power rather than muscle power."For example, they are the developers and caretakers of the computer networks that keep your business running. They are also the producers of the dazzling graphics presentations that help your sales force land new customers. And they are even the account reps who look into data …



155. Top Ten Ways for Managers to Build Rapport through Listening (and more!)*
     Working with people, whoever they are and at whatever level, requires great relationships. Managers can build rapport easily and quickly and great relationships follow. Team building is accelerated and what follows is a synergy of creative spirit to build great businesses. Here are Ten Ways to start you off building rapport with your people...Pay attention to and look at the speaker.You're building a relationship, so make sure that you help that along by paying attention - and let them see that…



156. Organize your Office- Seven Solutions By Rebekah Slatkin
     1. Create a filing system with broad categories such as “Insurance” and then break those categories down further into sub-categories (i.e., car, life, medical), alphabetizing them along the way. Devote one file drawer to each category (if possible) and use a different color for each category.2. Create a file index for you and anyone else needing to access your files. A file index is basically a user-friendly guide to where each file is located. So if you are looking for an insurance claim, the…



157. Are Your Marketing Pieces Up to Date? By Mike Shannon
     The other day someone asked me for one of my informational brochures. As I was giving her the piece I stated that if I were printing these today it would be a little different. The piece was only about two months old and already the way I wanted to communicate things had changed slightly. Then I got to thinking. If I were to print informational brochures six months from now, they would probably be a little different too. Don't get me wrong. I am a big believer in consistency of marketing…



158. Don't Take New Hires for Granted By Bill Lee
     Hiring good people is only half the battle. The other half is keeping them, especially in a relatively strong economy where quality people are difficult to attract.Let’s face it. It has never been tougher to find quality people. While national unemployment figures have increased over the past year, there are many markets that are still classified as tight labor markets. In these markets, especially, this means that just about anyone who wants to work is already working, so to find quality …



159. Are You Measuring Something Meaningful? By Stacey Barr
     Avoiding inert measures that anaesthetise your performance management.INTRODUCTIONYou sit before the monthly report, which might be an inch or so thick, and you contemplate whether it's the best use of your time to paw through the pages to check if there's anything useful in there for you. Past experience tells you that the report is full of many measures graphed in all their splendor, but virtually none of them pique your interest, help you make the decisions you barely have time to give enou…



160. What do Trainers do When They are not Training?
     In the new corporate environments where everyone wears more than one hat, trainers are often responsible for a myriad of duties beyond just facilitating new training classes. Their job is often that of Maintenance, IT Guru, Subject Matter Expert, Coach, Instructional designer and Copy clerk. There is an incredible amount of work that has to happen for a training event to occur. Let's look a little closer at the process. Training starts with a new tool/ new behavior or a new policy. The training …



161. Creativity Management – Structured Creativity for Consultants By Kal Bishop
     Most creativity consultants will focus on “mind bending” or “creativity aptitude” or some such angle during their consultancy. However, this approach is rarely the most effective one.The most useful tool consultants can give clients is a structured and tangible approach to enhanced creativity. This involves understanding creativity and innovation and doing away with some of the misconceptions.The first rule is to define creativity and innovation. One useful definition is that creativity is pro…



162. How to Leverage Your Strengths for Peak Performance By Dr. Robert Karlsberg
     Ask almost any business leader how to most effectively develop people and build teamwork and you’ll hear, “tap into employees’ strengths.” Yet when it comes to their own careers, many managers still focus the majority of their personal development efforts on shoring up areas of weakness.Sometimes this is due to well meaning critiques by superiors. Other times managers moving up the career ladder try to emulate those who have gone before.While all managers need to hone their communication and …



163. Coaching Champions at Work By Frank Salisbury
     I saw Brian Kerr (the Irish national football coach) on television not so long ago and it reminded me of a platform I shared with him at a Banking Institute seminar in Dublin. Whilst I was waiting for my turn I listened to Brian and experienced two emotions – admiration and jealousy. Firstly I admired what Brian had already achieved at under 21 level and the passion with which he expressed his love of the game. Secondly I was jealous at the way in which coaching in the sports world is readily …



164. Problem-Solving Success Tip: Look For Sponsors And Solution Owners By Jeanne Sawyer
     Look for sponsors and solution owners rather than problem owners.Everyone participating in the situation owns the problem, like it or not—and nobody likes it. However, if one person is designated as the problem owner, that gives everyone else involved implicit permission to step away and essentially pretend that they don’t have an ownership role in the problem. In other words, appointing a problem owner gets in the way of solving a problem.A much better term for what is usually expected of the…



165. IT Policies Help IT Staff and Reduce Liabilities By Donna Johnson Edwards
     “What do you mean I can’t download … fill-in-the-blank?” As IT managers we are constantly berated by users because they want to do something on their company computer that we know they shouldn’t. But getting users to conform to reasonable standards is a real challenge for most IT departments. We live in the information age and with the benefits of technology come the associated risks and liabilities. The same tools that allow productivity gains have the potential to diminish worker productivit…



166. Keep Your Eye on the Overall Project Management Promises By S. Maurer
     A Project Management Rule: Keep your eye on the overall project promises. Project work can be difficult. It is easy to loose sight of what we are doing and why we are doing it. Remind your team and yourself of the overall promises and how you are doing fulfilling those promises.The core variables of the project management process, namely: product scope, quality grade, time-to-produce and total cost-at-completion must all be mutually consistent and attainable.Are we using project management…



167. Uncommon Common Sense – Know What is the Most Important Thing in Your Business By Gordon Goh
     Over 3 of my meetings with 3 business owners last week, what really shocked me was how uncommon common sense was. 2 out of 3 I spoke to do not know what is the most important thing in their business. They keep on trying on other things that are not important. As we know, every business has ONE most important thing in their particular industry. You need to do well in your most important thing and the rest will take care of itself.For Manufacturing: Most important is your quality consistenc…



168. Encourage Curiosity and Generate Creative Employees By Robin Henry
     I was sitting at my desk trying to get inspiration for an edition of a newsletter I write when grandson Tory, who hangs out with me a lot said, 'What's this Pop?' He'd been progressively going through the top drawer of my desk and it was about the 10th time I'd answered. It got me thinking about curiosity and how uncluttered minds remember.When we are three like Tory we are very curious about our physical world and the cornucopia of gadgets and animate beings that fill it. It's a period of rap…



169. Presenteeism: The Hidden Costs of Business By Daniel Sitter
     (prez.un.TEE.iz.um) nPresenteeism, a relatively unknown concept, is the complement of Absenteeism. It is defined as the measure of lost productivity cost due to employees actually showing up for work, but not being fully engaged and productive mainly because of personal health and life issue distractions. Currently, Presenteeism is estimated to be up to 7 ½ times more costly to employers than absenteeism. (1)Statistically, Presenteeism rears its ugly head and shows itself for what it really is…



170. Effective Performance Management
     Recently the Aberdeen Group completed a study on performance management. They found that companies with best-in-class employee performance management systems produce 50 to 70 percent more revenue than those that don't have a good system. That finding gets my attention. We also know, from earlier studies, that top performers are four times as productive as the weakest performer in an organization. Bob Rogers, the president of Development Dimensions International (www.ddiworld.com), has said, 'Th…



171. Are Employees Really Your Most Precious Asset? By Rick Johnson
     I have yet to walk into a company during my thirty five years in the industry that didn’t have some form of this statement about the value of employees printed somewhere. A mission statement, in their employee handbook, on a poster on the wall, the company newsletter and even in the strategic plan for the very few that actually have a strategic plan. However, when I think about it, I almost want to puke. Why ? Because the majority of the company’s that make this claim have no idea what it rea…



172. The Challenge Of Retention By Amir Shahzad
     I being employer believe that our real assets/customers are our employees. It means, if our employees are satisfied they will automatically be loyal to the company, which ultimately leads to growth and development of the company.Meeting the demands of today’s changing environment requires building and retaining satisfied, loyal, and motivated staff. In this competitive work environment, workers are no longer inclined to stay at one position or in one company for the entire duration of their ca…



173. Turbo Charge Your Career With The Most Powerful Leadership Tool Of All: The Leadership Talk Part 3 By Brent Filson
     To develop and deliver a great Leadership Talk, you must understand that every Talk has three important parts. (1) Audience Needs. (2) Strong Belief. (3) Action.(1) Audience needs: The first step in putting together a Leadership Talk is to understand the needs of your audience. As I explained in Part Two, they cannot be ordered to be your cause leaders. Their commitment is one of free choice. They will not make that choice unless they believe that their being your cause leaders will in som…



174. Taking Decisions – A 5 Point Checklist By R.G. Srinivasan
     Your success as a manager primarily rests on one single factor. The key factor in your managerial success is the ability to take decisions, quickly and effectively. The fine art and science of decision making will decide how far and fast you will travel in the managerial ladder. The choices you make will have long term impact in your business and career.Decision making is not the ability to take the best guesses and works on strong hunches as some management guru’s make it out. Gut feel a…



175. What Makes a Good Appraisal Interview? By Andrew E. Schwartz
     WHAT MAKES A GOOD APPRAISAL INTERVIEW?Here is a tip for supervisors that will contribute to a successful appraisal interview. Give advance notice. Employees like to have advance notice of the appraisal session so that they can think about the past evaluation period from their own perspective. The prepared employee may have any number of things to share about management, the department, or organization, or barriers to their effectiveness. Also, the employee who comes to the session with a list …



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