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1701. Lead by Example - 11 Benefits to your Business By Martin Haworth
      How you run your business is, of course your business. A little focus from your end will dictate the way your people act and behave. So the onus is on you to show the way.Why does this matter?If you create a style of working within your organisation which is able to get the very best from your people, you will have a vibrant business, your people will develop beyond their (and even your) expectations and above all, you will enjoy your work and success more than ever before. Try these elev…



1702. Exploding Six Sigma Myths By Peter Peterka
      Six Sigma doesn't improve the customer experience. It may seem that Six Sigma turns the focus away from the customer because it is driven by data. In so many companies, quality improvement is driven by the latest customer complaint, or some manager's latest issue. This may seem like you are being responsive to the customers, but such an ad hoc and scatter-shot approach is inefficient and ultimately doomed to failure. The question you need to ask is what data is presented to the organization in…



1703. How Your Business Can Pick A Software Developer By David Berube
      Eventually, your business is going to need to have some software development. Your business is unique - you can't rely on a huge, faceless corporation to handle your unique needs with a shrinkwrapped, mass produced, production-line solution. You need custom software, and to get it, you'll need to pick an outside software developer. A hired gun.It's hard - after all, most businesspeople aren't technical people. You want a Clint Eastwood - tall, confident, and ready to solve your problems with c…



1704. The 3rd Plan Missing from your Business By Patty Gale
      If you're like most people, you probably started with wonderful ideas of fulfilling your dreams, to be successful and to take charge of your own destiny.I hope you have achieved those or are well on your way.You wouldn’t think of starting your business without a business plan and you shouldn’t even consider marketing your product or services without a marketing plan. A solid business plan and marketing plan are your roadmaps to help you to know where your going, how to get there and to achie…



1705. Coaching Skills for Peers: Extending Influence
      Many people think of coaching solely as a management technique. Although coaching skills provide managers with the means to get business results while creating solid relationships, the value of coaching in other arenas is often overlooked. Utilizing coaching skills is also beneficial when cooperating and collaborating with others, developing influence within the organization, and getting effective business results.Peer coaching is not a new idea, but is not widely practiced. In fact, there are s…



1706. So Now They Call You "Manager"? By Mark Smock
      You have worked hard and you have just gotten that promotion you have always wanted and certainly earned. You have never supervised or been held responsible for other’s job performance and productivity. Now what?If you can define answers to these fundamental management questions and truly understand how they can or will affect you in your new group leadership role, you can position yourself to maximize your group’s ultimate productivity.1) DEFINE WHAT IS EXPECTED OF YOU AS A “MANAGER”.• What…



1707. Creativity and Innovation Management – Idea Progression By Kal Bishop
      Creativity can be defined as problem identification and idea generation whilst innovation can be defined as idea selection, development and commercialisation.There are other useful definitions in this field, for example, creativity can be defined as consisting of a number of ideas, a number of diverse ideas and a number of novel ideas.There are distinct processes that enhance problem identification and idea generation and, similarly, distinct processes that enhance idea selection, development …



1708. Continuous Improvement - PDCA - The DO Phase By Andrew Gowans
      Let's start with our reminder of... "What is an improvement cycle?"Make Continuous Improvement One Of Your Goals - As Soon As You Possibly Can (ID: 74077)What Is An Improvement Cycle?"Everything we do is a process, every process has a customer"The Improvement Cycle is a highly disciplined and rigorous approach to problem solving using the Plan, Do, Check, Act (PDCA) methodology developed by Dr. W. Edwards Deming.The Improvement Cycle consists of seven steps, 3 in the Plan phase, 1 in the Do p…



1709. Avoiding "The Sheep Dip" By Allan Mackintosh
      It is a sad fact that many employees are still being subjected to the age old training ritual of “sheep dipping”. This is a process by which employees are “refreshed”, “cleansed” and “re-invigorated” by ensuring they attend set training courses or, perhaps, are placed on the ubiquitous “refresher” course. This refresher course is, of course, necessary, because most employees forget what they have learned on similar courses that they had been previously on. Do they?Companies just love “the she…



1710. Learning Disability # 6 – Experience; Help or Hinder? By Graeme Nichol
      Isn’t it always interesting to hear somebody say “yeah, we tried that, it didn’t work…” When it was tried; what were the conditions surrounding the business? How was it implemented? How were staff trained? Most questions are never answered with any clarity and real understanding. No real analysis of the changes failure or success was ever done. Meaning that an opportunity to learn was lost.We all learn by our experiences, from walking to riding bicycles, trial and error and a few bruises and s…



1711. Techno Marketing
      Today in the IT sector, Technical Knowledge is really necessary. Whether the person is in Sales, Customer Support, Marketing and nevertheless in the Technical Department. We need to upgrade ourselves everyday & everymoment. Its just like a doctor who needs to upgrade with new medicines and therapies everyday. But the main magical word is marketing & sales. With the knowledge we are implemention many new things, thats good but we need to market those products. I'm not talking about the market. Ju…



1712. How to Enhance Quality in Your Business By Abdallah Khamis Abdallah
      Every business must strive to provide quality products and services to customers. To achieve that objective the company must draw well thought out policies and procedures to ensure 100% achievement of the targets.Here are some tips to ensure that your business attains and enhance quality:Document Quality Objectives and ProceduresQuality management objectives, policies and guidelines must be set and published in manuals, in the business newsletter, on the notice board and wherever appropriate. …



1713. How Does Human Resource Management in the Workspace Effect Me?
      How often do you find yourself saying: 'I wish I knew how to learn more about this topic' Well, we were listening! And this article is the result. Today human resources management is opening up new horizons in many different offices around not only the United States, but the world. The reason for this is simply supply and demand. More savvy business owners -even of smaller companies, have understood the value of hiring professionals with experience working in HR. By doing so, and having HR rep…



1714. The Importance of Background Verification
      The Importance of Background VerificationBy Stephen SpainToday's society has created an environment that requires business owners to be armed with numerous tools. Many employers currently spend little time verifying the accuracy of employment applications and the cost of not doing normal due diligence can be staggering.Consider:An HVAC company recently paid $750,000 to a customer who was raped by a service technician. His employment application indicated no criminal convictions and the employer …



1715. The Power of Positive Communication By Steve Kaye
      Communication is the key to your success at work, at play, and at home. Here are six tips that will make a difference in your life:1) People judge others by their actions. This means you are being judged by the perceptions you create with your words and actions. For example, if you act angry, even though you feel otherwise, you will be judged as being hostile. If you sound helpless, even though you feel otherwise, you will be judged as being ineffective. Thus, choose actions and words that…



1716. How to do SWOT Analysis for your Business By Sanjay Sharma
      SWOT analysis is needed for all business to understand how to improve their business.To have best SWOT Analysis we use below methodSWOT on Strengths that you can use for improving your business.SWOT on Weaknesses that are barriers in your business progress.SWOT on Oppotunities your business haveSWOT on threats that are needed to be avoid.After doing a SWOT analysis your business becomes more reliable and your goals are met easily.SWOT analysis is very comman technique used by many companies fo…



1717. Performance Appraisal - What IS The Point? From Blaming To Better Performance By Robert Bacal
      Probably the most misused and abused and disused management tool in history is the performance appraisal. It's the strangest thing. Ask managers or human resources staff whether they think performance appraisal is an important thing to do, and you'll find they usually agree. "Of course it is", is the common response. If you ask why it's important, they will tell you and tell you and tell you. But they don't tell you the right thing!The odd thing is that they often don't get done, and managers,…



1718. Mission: How Leaders Create The Greatest Version Of What You Can Be By Eric Garner
      A statement of mission is one of the most powerful things you can do, whether you are running a major corporation or a small team. It expresses the purpose for the organisation’s existence, its raison d’etre, and becomes the rallying point around which everyone can unite.Often managers create mission statements because they think they should and then leave them gathering dust on the shelf. But this is to mistake the real power and purpose of mission statements. If put together with real unders…



1719. Top Ten Tips for Outstanding Customer Service By Martin Haworth
      Remember the 80:20 rule? You may not get everything perfectly right, but getting most right will be much, much better than the majority of your competition. These Top Ten Tips for Customer Service will get you well on the way.Be Your Customer Live the life of your customer and experience what they do. Stand in line, call your call-centre, soak up feedback. Give Memorable Service Make the life's mission of everyone (yes, everyone!) to be customer focused - even those seemingly out of direc…



1720. The Do’s and Don’ts of Giving Feedback By Inez Ng
      Being able to give effective feedback is not just a good skill to possess in business, it is a great life skill to have. Because when you are masterful at giving feedback, not only can you help your employees to sustain continuously improving performance, you can also improve the performance of the baseball team you coach, the cleaning lady at home, or the performance of your own children on completing their chores. Any person’s performance in any activity can be positively impacted by effec…



1721. 4 Steps to Success In Life, Business, The Universe And Everything By Keith Longmire
      Everyone wants to succeed in life. And no one starts a business of any sort, on-line or off-line, wanting to fail.Yet the sad fact is that 80% of offline and 97% of internet businesses will fail in the first year. 84% of internet businesses will never make any income at all.So what can you do to ensure your success?Luckily these four simple (never confuse simple with easy), tried and tested steps dramatically increases your chances.1. Set Out Your GoalsSuccess means something different to us …



1722. Good Autoresponder=Easy Business Management
      What if you could send out all the information that your potential customers have requested without checking your email or answering a phone? While this may seem impossible, it is becoming more and more popular among the most successful Internet marketing gurus. This is all due to what is called an autoresponder. An autoresponder is an automatic method of responding to emails sent by existing or potential customers and is an must for any Internet business. Time is money and answering em…



1723. Are You Wasting Valuable Time? By Graeme Nichol
      Time is the sparsest of all resources. Use it wisely. It’s not so much about time management as it is about strategic management.Management tends to focus on the issues of the day more often than on strategic application. Each person in an executive team has areas that they are accountable for and these demand attention. Operational issues rise to the top and need attention. The squeaky wheel gets the oil. Strategic issues develop no fires, no embarrassments, and no sudden breakdowns so it’s n…



1724. Has Your Business Had a Recent Check-up? By Mike Shannon
      How is the health of your business? Take a quick pulse by looking at the following areas:1. Financials - key items to look at are your balance sheet, income (or profit & loss) statement and cash flow statement. Is your equity, profit margin and cash flow growing? If not, why not? If so, what plans do you have with your growing cash flow? Reinvestment? Expansion? Capital Investment? Acquisition? Do you have any major expenditures coming up on the horizon? If so, will you have sufficient cash or…



1725. Four Employee Behaviors That Can Kill Your Business By Jan B. King
      I found it important to clarify for employees what “deal-breaker” behavior was at my company. These are the things I insisted would not be tolerated and would lead to immediate or ultimate termination, depending on the nature of the infraction of these hard and fast rules. Here are the behaviors I would not tolerate:1. Gossip. Rumors can be incredibly disruptive to a company. A lack of information can get rumors started, and frank explanations can usually stop them. However, some employees thr…



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