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1676. Assertive Behaviour Recognises That Reality Is A Construction Of The Mind By M'Hamed Cherif
      Gentle assertiveness is founded on tolerance and respect for others. It entails the need for envisaging the possibility that others may have good reasons to see things differently. Truly assertive people are creative and accommodating, while aggressive people transgress the rights of others. Gentle assertive people assert their opinion, but they also recognise the importance of carefully listening to others. When confronted with assertive people, it is also important to remember that are good …



1677. The Gift of Gratitude By Kevin Eikenberry
      Gratitude might seem like a soft or even an obvious subject to you. Perhaps you would rather read about a leadership lesson or a marketing approach or even a motivational technique. If that is what you are thinking, I urge you to read on. I don’t think you will be disappointed.From the time we are little kids we are taught to say thank you. It is one of the first things we learn. We are taught to say thank you because our parents know that showing that simple appreciation is polite behavi…



1678. Innovation Management: The Hype Cycle By Kal Bishop
      Creativity can be defined as problem identification and idea generation whilst innovation can be defined as idea selection, development and commercialisation.There are distinct processes that enhance problem identification and idea generation and, similarly, distinct processes that enhance idea selection, development and commercialisation. Whilst there is no sure fire route to commercial success, these processes improve the probability that good ideas will be generated and selected and that in…



1679. Getting the Most from Appraisals By Graham Yemm
      Does your organisation have one of those annual ‘occasions’ that few look forward to: the annual appraisal or performance review? How do you look forward to it? I wonder how people talk about it before and after?Are appraisals worth doing? If done properly – yes. If done poorly – no!!!Why have appraisals? When carried out properly they can achieve a number of benefits for all parties. The organisation, the manager and the appraisee can: establish current levels of performance, and the or…



1680. Multiple Channels, Multiple Times By Robert F. Abbott
      I've just been reading about the frustrations of a Human Resources manager. He's tired of having to answer the same questions about benefits over and over again.I understand that, having been on both sides of the issue, both as a consumer of benefits and in communicating about them on behalf of corporate clients. Benefits can be the slippery eels of internal communication.But, to put the issue into context, this is another case of complex communication. In this case, a large volume of informat…



1681. Leaping Asset Management Hurdles By Donna Johnson Edwards
      I attended ECPweb's Software and Asset Management Summit '04 at The University of Chicago to deliver a workshop on software auditing and compliance. It was a great opportunity for me to talk with other industry professionals as well as to speak with IT and asset managers tasked with implementing asset management (AM) and compliance programs.As I reflect back on my conversations, I realize that certain hurdles to achieving AM program success are common in just about every company, regardless of…



1682. Leaning Toward Change By Mark Eaton
      Seduced by the publicity surrounding the impact of Lean on organizations, it’s no surprise that people new to Lean, upon hearing or reading such information, are anxious to implement a continuous improvement initiative in their organizations.What has received little publicity, however, and often frustrates Lean implementation, are the employees on whom Lean is often inflicted, albeit unwittingly. The culture of an organization can repel attempts to implement Lean, so it is vital to understand …



1683. The Supervisors 14 Essential Truths For Communicating With Direct Reports By John Robertson
      One amazing, but sadly true, fact of today's advances in communication tools is that we really don't communicate much better than in the past.Indeed one recent study determined the number one advancement in communication tools was the availability of cheap on-line airfares.The airline trip was needed to clarify some earlier communication sent out electronically!Therefore a Manager/Supervisor must be able to clearly communicate to his/her direct reports in an effective manner.The following are …



1684. Which ITIL Process Should We Implement First? By Arno Esterhuizen
      The following question is usually debated a lot amongst IT managers. “With which process should we start when implementing ITIL?” Everybody has their own views, but here are my takes on it.Some consultants sat that one must start with Service Level Management. Theoretically, it would be the perfect option, but how are you going to negotiate SLA's on your MTTR (Mean Time To Repair) if you are not measuring your MTTR through Incident management. This way you will get an idea of your capabilities…



1685. Unlock the Hidden Creativity of Your Employees
      To release creativity in employees, managers must get involved in their employees’ work. Look at each employee as if he or she is the expert on the job and tap into their creative energy.We’ve learned that we can use the energy of the wind and the sun. We’ve also learned to harness energy stored in the form of coal and oil. Creative energy, like any other kind of energy, can be harnessed and managed.When we engage our employees and tap into their creative energy, they can show us ways to improve…



1686. Steps to Build ISO 9001 Compliant Program By Chris Anderson
      Implementing an ISO 9001 system represents a major effort. However, all of that effort can represent a significant shift for a business - from quantity to quality. And this could make sure your business gets the desired results.Shift Policy and Procedures Focus to PerformanceDeveloping, implementing and maintaining your ISO 9001 program can be crucial to the core issues of a business. The focus is designed to help:• Satisfy customer requirements for compliance• Increase profits with more contr…



1687. An Honest Look at Your Business By Shaun Kirk
      There is a difference between being comfortable and being in apathy.It is very comfortable to have a smooth running organization when you have a team that knows what to do and does it. It is comfortable to have this group take care of your company and make it expand, and all you have to do is take care of the team. It is comfortable when the staff will actually handle the discipline problems of other staff members and not give it to you to handle. It is, of course, very comfortable to have a c…



1688. The Use of Goals - Friend or Foe?
      As a society we are achievement driven, recognized for our tangible contributions to the world. The examples of this are everywhere: At school we are praised for doing well at tests and reading to certain levels. At work we are rewarded for achieving specific objectives. On the sporting field our athletes are heralded for their victories. Public organisations are required to share their goals with the world. The penalties for failing to achieve them are collapsing share prices and reduced invest…



1689. Structure + Boundaries = Freedom By Joanne Victoria
      Workplace boundaries will prevent you from reacting to others' interference and getting angry at their disturbances.No matter what size your business is, you need to set boundaries and provide structure to your workday. You determine your schedule, not your clients or vendors. If you decide your day starts at 9:30 AM, then don't answer the phone or turn on the computer until then.Start the day with a good breakfast. Breakfast is the most important meal of the day. Break-the-fast like a king or…



1690. The Steps in Employee Development By Kelly Graves
      You may believe that your company is the only one in the free world that’s suffering from poor employee communication and frustrations at every level; We can assure you that you’re definitely not alone.But knowing that conflict and communication problems exist in practically every organization comes with little comfort.Are you getting the best out of your employees? If not then take steps to improve your organization by investing in an employee development program.Your employees are the only r…



1691. Managers Who Spend PR $$ Wisely By Robert A. Kelly
      If you are a department, division or subsidiary manager, your budget is a precious possession whether you work for a business, a non-profit or an association. So why stand by while your public relations team spends too much time and treasure on tactics like press releases, column mentions and brochures? Especially when you could be using an aggressive PR blueprint to persuade your most important outside audiences to your way of thinking, then move them to take actions that lead to your success…



1692. Supervisor-Employee Relations: Tips For Managers By Andrew E. Schwartz
      Supervisor-employee relations are a critical part of a work place atmosphere and promoting productivity and cohesiveness. The following tips address these issues:1. Don’t ask or expect your employees to do things you wouldn’t do. Giving consideration to job assignments shows you have respect for the employee. Think about whether the assignment is fair before you give it.2. Be available and easy to talk with. The open door is helpful but it’s not enough. You need an open mind. Set a specific ti…



1693. Six Sigma is About More Than Just Number Crunching By Peter Peterka
      Top executives who know only that Six Sigma is famous and popular have called for the implementation of Six Sigma programs, and, of course, want to see numbers. They may become very enamored with the copious numbers that Six Sigma produces. Unfortunately, they may not want to see more than just a series of reports and may not understand that Six Sigma is about so much more than crunching numbers and generating reports.Certainly, Six Sigma is about number crunching. In Six Sigma, first you defi…



1694. Survival of the Fittest: The Road to Human Extinction By Nick Arrizza, M.D.
      I was watching a TV program some months ago about a biologist working in Central America who was dedicated to protecting the panther species from extinction. During the program I heard him make a comment that upon reflection I found had embedded in it seeds of wisdom that not even he was aware of.The comment went something like this (of course I'm only paraphrasing what he said): "As the population of panthers decreases the ensuing future generation of animals that they feed on grow up not kno…



1695. 10 Attributes of Effective Meetings
      Here are ten fundamental concepts that characterize an effective meeting.Definition: A meeting is a business activity where select people gather to perform work that requires a team effort.A meeting, like any business event, succeeds when it is preceded by planning, characterized by focus, governed by structure, and controlled by a budget.Three things guarantee an unproductive meeting: poor planning, lack of appropriate process, and hostile culture. Effective leaders attend to all of these to c…



1696. To Meet or Not to Meet - What are the Questions? By Susan Friedmann
      Meetings can be a total waste of time or a powerful and productive communication tool that solve problems, stimulate ideas, promote team spirit and generate action. The results lie totally in how they are run. Organized and well-managed meetings will inevitably produce effective results. Whereas, meetings that are poorly managed lack purpose and focus are a total waste of an organization’s time and money.From my observations working with hundreds of different companies, I have noticed that …



1697. Ten Steps to Take the Work out of Work – Replicate Yourself! By Martin Haworth
      They say that management can be a lonely place. A manager has to lead from the front, make challenging demands of their people and if part of an organisation, pass on the dictats of the more senior and remote bosses up at the top.Yet, a manager has the accountability to deliver – in fact that’s what they get paid for, so ultimately, they must be the one who puts in the most effort to make their workplace deliver, or else.When a manager tries to delegate, their people don’t always do as they wi…



1698. Problems with Group Decision Making By Andrew E. Schwartz
      DECISION BY AUTHORITY RULE: Many groups start out with—or quickly set up a power structure that makes it clear that the chairman (or someone else in authority) will make the ultimate decision. The group can generate ideas and hold free discussion, but at any time the chairman can say that, having heard the discussion, he or she has decided upon a given plan. Whether or not this method is effective depends a great deal upon whether the chairman is a sufficiently good listener to have culled t…



1699. Hey Mr. Manufacturer-- Distributors Are not Catfish By Rick Johnson
      Catfish are native to North America. As you may know, catfish are bottom feeders with slick, shiny skin and no scales, often known as "Mr. Whiskers." They feed on algae and prefer "dead stinky bait" rather than better, live alternatives. They feed at night and can be predators. Most are sleek and quick, but some have been known to grow over 50 pounds. Catfish known as Bull Heads are even more of a scavenger and feed on decaying organic matter. Bull Heads are not the fighters that Channel Catfi…



1700. Is Your Business A Dysfunctional Family? By Bill Knell
      The other day I brought my mother into an appliance store to purchase a television. By the time we left with her new television, she was completely disgusted. Unlike most of us, she comes from an older generation that actually expects salespeople and store employees to think of customers as valued visitors that represent their primary source of income. I wish that I could say that the store we visited was the exception, however, it was more the rule.From the time we entered the store, we notic…



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