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1651. The Dog That Didn't Bark By Robert F. Abbott
      A few weeks ago, after consultations with others in an association I represent, I made a partnership pitch to another organization with similar interests. If the idea comes to fruition, it will radically change our organization.So, you can imagine my impatience when I didn't hear back from the person to whom I'd made the proposal. She had welcomed the idea, but a decision would be made by a council within her organization.Given the dynamics of an important decision about the future of their or…



1652. Lean manufacturing quality concept and traditional quality concept - A Comparison
      Have you ever thought 'quality products are expensive'? You might be prepared to pay some extra money for a high quality product. I believe you have taken the correct move. It is always better to buy a better quality product or service than a low quality one. But I have a small problem regarding your concept about higher price you are paying. Why you should pay extra money to get good quality product. Strange question isn't it? But I believe it is very much a valid question. I do not believe tha…



1653. Don't Wait for Tax Time to Look at the Bottom Line By C.J. Hayden
      A curious thing happens to entrepreneurs in the spring of every year. They wake up one day and realize they had better figure out how much money they made last year so they can pay their taxes. But wait, shouldn't a business owner already KNOW how much money he or she made last year, last quarter, or last month?If you don't keep track of how much money you're making, you have no idea whether your business is successful or not. You can't tell how well your marketing is working. And I don't just…



1654. Aligning the Trifocal Value-driven Viewpoints Inside Every Organization By Jidé Odubiyi
      The three cultures inside every organization are analogous to the story of the three blind mice and the elephant. The perspective of each mouse is framed by the part of the elephant it touches. It was almost a decade ago when Schein (1996) wrote about the three cultures of management. He asserts that there are three communities in organizational setting— executives, engineers, and operators—and they do not fully understand each other. In Shein’s view, when the three communities are not aligned…



1655. Why Saying 'Well Done' Works By Martin Haworth
      Encouraged by the recognition, Sarah Lewsiton went home from work that day, full of self-belief and wonder that she had made the leap at last. In her last job, she had always felt that she was unsuitable, in fact below par, for the place. On her very first day at this new job, it was different. On the very first day, her supervisor had recognised her in a way that no-one had done before. At 17, she had gone into the workplace ready to conquer the world. A positive girl, she had never und…



1656. Boost Your Leadership Skills By Disciplining Yourself In The Way Of The Question Mark By Brent Filson
      I'm often asked to come in to organizations and give a motivational speech to their employees. I reply that I'm not a motivational speaker. Never have been. Never will be. Don't want to be. I do something else. I teach their people how to become motivational leaders. That's a far more productive endeavor.The concept and application of motivation are misunderstood in most organizations. The motivational industry is based on a fundamental contradiction; because the focus of motivation is…



1657. Five Problem-Solving Success Tips By Jeanne Sawyer
      The ability to solve complicated problems quickly is more important than ever in today’s tough economy.From the time we’re little kids, we’re taught to solve problems by trial and error. That’s fine if the problem is as simple as a burned out light bulb. When the problem is a muddle of business, technical and political problems, we need something that helps us untangle the mess. Unless you’re Harry Potter, treating a mess like a burned out light bulb is as effective as wishing for magic.Fortun…



1658. Employee Retention - Critical Skill at a Critical Time
      Many of you have probably heard about the 'pending' labor shortage. The Herman Group predicts that by 2010, there will be a shortage of over 10 million employees in the U.S. This is not a problem that will magically appear in 5 years. The problem is NOW!! We are currently in the tightest labor market of the past 40 years. Data already suggests we have a shortage of almost 5 million employees. Much of this is due to the impact of the 20% drop in birth rate we saw after the Baby Boomer generation…



1659. Success During Recessionary Times --- It Begins and Ends With Leadership By Rick Johnson
      People who get results are high impact leaders. They are consistent, explicit and concise and they command a presence when they walk into a room. They have enough charisma to turn the dullest moment into a high-energy event. When they move on, others want to go with them. They have a following. Their openness and honesty create a legacy which people admire and look up to. They gain commitment and foster trust.Creating change, managing during turbulent times, or fostering growth in a recession …



1660. ISO 9001 and Total Quality Management By John Oakland
      Total Quality ManagementTotal Quality Management, or TQM, has become one of the most frequently discussed topics in current business literature. Because of the competitive pressures created by Japanese companies, quality became a competitive weapon in the 1980s in most industries. Its role in economic life seems to be attaining a new level in the 1990s; in some industries, such as the automotive industry, quality no longer seems to be a competitive weapon, but rather a prerequisite to survival…



1661. Employees - Treat Them the Way They Expect to be Treated By Alan Fairweather
      When you have to deal with one of your team who's complaining to you, rather than allowing your negative programmes to take over, get your thinking part in gear and try to see the situation the way they see it. You don't necessarily have to agree with them but perhaps you can empathise with their point of view.The successful manager thinks about the people they have to deal with, is sensitive to how they see things and knows that they might think differently than they do.Let me give you an exa…



1662. Integrity... Should It Matter? By Severo Santos
      In our fast paced work culture, manned by technology savvy generation in a globally competitive environment, quality and productivity became the battle cry of corporations to stay in business. Though this is not necessarily bad, an equally important ingredient to succeed is seemingly taking the back seat.Knowledge and Skill--- two competencies, through the years, were given much emphasis by the corporate world. As long as the job is done, the sales target is met, attitude, character and habits…



1663. Let the Professionals Help You Out - Outsource By Raji Vinod
      As your website grows in terms of attracting more footfalls, generating more business, and providing more content; it will demand more time and attention from you to continue performing. As a businessperson, it is advisable that you concentrate on your core competency, which is the reason why you created the website in the first place.It would be a strain on your time to continuously work on adding new content and design to your website. It will eat into the time that you would otherwise devot…



1664. Effective Induction - More Than Showing Them the Lunch Room
      Induction or orientation to the work place typically involves showing the new employee around, telling them about the organization and showing them where they will be working - if it happens at all. After selecting the right person, ensuring an appropriate induction is probably the next most important event in maximising results from people - yet it is often left to chance. Even many large organizations only provide induction programs when there are enough new employees to make up a reasonable s…



1665. Three Motivation Mistakes Managers Make By Ira Wolfe
      I. Too much emphasis on pay, benefits, and perks:The Saratoga Institute reports that 88% of employees voluntarily leave their jobs for other reasons, such as misalignment of mutual expectations, person-job mismatch, insufficient coaching and feedback, perception of poor career-advancement prospects, work-life imbalance, and both distrust toward and low confidence in senior leadership. Still, most managers refuse to acknowledge the "push" factors, preferring to see the "pull" factor of more mon…



1666. Groove Network. Good, but how good?
      If you are in a business that passes documents around to be reviewed and edited over and over before they are ready to be posted for advertising or for a client, then you have probably already heard of a software solution to help keep your 'floating' documents organized from Groove Network. You may not be aware that there is another option out there. In this article you will be presented with some basic information about the differences in collaboration software from Groove Network and NextPage.…



1667. The Seven C's: Partnership Danger Signs - The 4th C: Cumulative Money Problems By Dorene Lehavi
      A series of articles exploring the seven critical areas that can indicate a partnership is in trouble.The 4th C: CUMULATIVE MONEY PROBLEMSConflicts over money are very high on the list of reasons that 70% of business partnerships fail. I'm not referring necessarily to lack of money. The damage to business partnerships stem from the fact that each of us have different attitudes about money and therefore handle it in different ways.The most hopeful scenario is that differences have been discusse…



1668. Does Your Organization Have a Learning Disability - Disability # 5 - Slow Change Kills By Graeme Nichol
      Disability 5 – Change? Really? Where?By now most of us have heard the parable of the boiled frog. He’s the poor fella that gets cooked. OK so they say that if you dunk a frog in a pot of water he’ll jump out quicker than he or I can say “ribbit”. Rightly so. Now if we were to place him in a nice comfy pot and turn up the heat he will enjoy his spa bath until he reverts to soup.Apparently the frogs internal apparatus for sensing threats to survival is geared to sudden changes in his environmen…



1669. Supplier Sees 53% Reduction in Out-of-Spec Orders Case Study By Rick Weaver
      The goal of perfection is a challenge. It is often viewed as an expensive process requiring large investments. Yet one company has realized a 53% reduction in orders that have to be set aside for additional Quality Control checks. How did they do it? They used communication techniques - not capital outlay!The secret to there success revolved around team skills and communication. The company's Production Manager formed a focus group to discuss comprised of members from each department that …



1670. How To Conduct a Successful Brainstorming Session By Andrew Gowans
      Brainstorming: When you and your group or improvement team wish to generate as many ideas as possible in as short a time as possible.It’s Powerful It’s Quick It’s Fun It’s MisusedHowever simple we think this tool is, if we do not set the groundrules, or fail to follow them, we will be very disappointed with the outcome. Some team members may even be fearful to contribute fully – giving safe, guarded inputs.This is NOT what Brainstorming is all about!Before a project or improvement team can m…



1671. How to Make a Difference Every Day By Martin Haworth
      Every day, everyone can make the world a better place. It's simple; it's quick and it is free. All it requires is a recipe containing you (yes, that's YOU!), awareness and a natural disposition to be brave enough to change the day of everyone you come into contact with in a positive way.Appreciating what people do for you, whenever you come into contact with them is the first step. It may not sound much, but saying a sincere 'Thank You' means much to many people - it is not what they exper…



1672. Don't Flush Your Money Down the Dunny By Philip Lye
      Many of us go into business with unbounded enthusiasm, fervent passion and great ideas only to have ‘people issues’ confront us sometime, somewhere down the track, assertions of unfair dismissal being one.These ‘people issues’ always seem to raise their ugly heads when we least need the accompanying grief. After all we are in business for lifestyle and enjoying the journey and this wasn’t part of the deal.Being regarded as the softer skill’s employee relations is usually placed on the back bur…



1673. ISO 9001 Registration – 8 Steps for Success By Chris Anderson
      You’ve made the plans, built the quality system and conducted the audit. So how do you register your company as ISO 9001 conformant? And how can you be sure you’re getting the most value for your investment? Here’s how the process works.Certifying Your Company and Quality SystemAfter your company's ISO 9001 audit, you will want to register your company's quality system to show that you've met the requirements. And to do this effectively, you will need to follow eight essential steps.1. Finding…



1674. What Every Manager Should Know About How to Maximize the Two People Inside By Etienne Gibbs
      Every one of us, in reality, has two people inside: The person we are today and the person we can become tomorrow and in the future.We go to work every day, are never late or absent, earn a promotion; and receive occasional raises. We and our work are far above satisfactory. That makes us the person who is well liked by our employer, our family, and ourselves.But there is also another person in us. It is the person who, when properly motivated and exposed to the encouraging information, can na…



1675. Control Your Fear Before It Controls You
      'Fear Factor' is one of my favorite TV shows. Ithighlights the courage of the participants to engage inthe most fearsome and disgusting acts.Most of the contestants are willing to sacrifice theirdignity for the sake of the prize money. So what doesthat imply? It implies that with the proper mindset,determination, and will power, you can conquer your fear. Everyone has some sort of fear. It may be brought aboutby any one or more of the following reasons.1) by a traumatic past incident (like being…



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