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1626. Why Six Sigma Will Outlast Total Quality Management By Peter Peterka
      Six Sigma is not just a new term for Total Quality Management (TQM) . They have many similarities and are compatible in many business environments. TQM has brought great improvements and value to many companies. Six Sigma can do more.TQM is the development, deployment, and maintenance of systems related to quality-producing business processes. TQM is a strategic approach that focuses on encouraging a continuous flow of incremental quality improvements. It encourages the establishing of a cultu…



1627. Effective Ways to Give Performance Feedback By Garrett Coan
      Consequences of Not Giving Effective FeedbackLet’s take a look at some typical examples of what goes on in work environments when managers don’t give good feedback.Example #1: John has been working at his new job for one month. On his first day at work, Wilma, his boss, showed him what to do and got him started on a project. Since then, Wilma has communicated with him mostly through voice mail and e-mail. She walks past his cubicle and says hello a few times each day, but there hasn’t been muc…



1628. What is Data Visualization? By Joe Miller
      Data Visualization is InteractiveHave you ever booked your flight plans online and noticed that you can now not only view seat availability but also choose your own seat? Maybe you have notice that when you want to look up information online on another country, you may find a website where all you have to do to get political, economical, geographical, and other information is drag your mouse over the area of the country in which you are interested.Maybe you have put together a business present…



1629. Pitching to Employees By Robert Abbott
      The senior flight attendant on the WestJet flight was starting the routine safety talk: the bit about flotation vests and emergency exits that we ignore at the beginning of every flight.“If we could have your attention, please, we would appreciate it - in fact we’d be downright shocked,” she said. The passengers and the rest of the crew laughed along with her and then, having captured our attention, she went on with her instructions.That event, on my second flight with the airline, may have be…



1630. Project Managment: Land the Plane Stop "Doing" and Start Succeeding By Barbara Callan-Bogia
      We all spend time on planning vacations. If it’s not you then it’s probably your significant other or travel agent. Think of the time we spend choosing the destination, getting the best airlines fares, the right clothes and the best sightseeing adventures for a great trip. I know for my trip to Hawaii I wanted to make sure that I did not want to miss anything so I talked with people who had been to Hawaii for their suggestions and read up on the islands we were going to visit. And many of my c…



1631. Is Your Management Style Assisting or Hurting Your Business? By Vishal P. Rao
      Many times business owners can have significant differences in management styles that can deter the growth of both the employees and the business.Employees can have differing needs that require differing methods of management as well. Problems arise when the management style of a business owner does not match the needs of the employees.There are two basic management styles that are also broken down into more minor categories, the Autocratic Management Style and the Permissive Management Style.…



1632. CRM
      The story of the emperor's new clothes is a fairy tale about men who fooled the emperor into believing that they had made him a beautiful suit of clothes. In fact they had not made anything. The emperor went out in public wearing nothing but his underwear because he didn't want to appear stupid since they had told him only the wisest people could see the fine fabrics.When the emperor went out in public a little child yelled...'The emperor isn't wearing any clothes!' Today I am that child.'CRM d…



1633. Don't Wait for Tax Time to Look at the Bottom Line By C.J. Hayden
      A curious thing happens to entrepreneurs in the spring of every year. They wake up one day and realize they had better figure out how much money they made last year so they can pay their taxes. But wait, shouldn't a business owner already KNOW how much money he or she made last year, last quarter, or last month?If you don't keep track of how much money you're making, you have no idea whether your business is successful or not. You can't tell how well your marketing is working. And I don't just…



1634. Six Sigma as a Way to Develop People By Joseph Peterka
      One of the many benefits of Six Sigma is how it helps to develop people. The dual processes of Six Sigma training and Six Sigma projects cultivate excellence in not only product quality and financial savings but also in the knowledge, confidence, and quality of the people in your organization. People are, after all, your organizations' most valuable assets. To sustain and continuously improve, an organization needs to develop its people. Six Sigma helps to develop your people in two areas: it …



1635. Discover the Astonishing Power of Words Today! By Gerard McLoughlin
      Picture all the people you know who are dynamic, successful and self-confident. The ones who are the stars of every gathering. The people who are witty, intelligent and entertaining. The scintillating personalities who can be relied upon to light up every occasion.These super confident people are never tongue-tied, never shy, never afraid to express an opinion.You will never see them cowering in their seats too shy to express their views or sitting quietly in a corner while others are making a…



1636. Guide for Visionary Leaders and Business Decision-makers.
      Change and the Cycle of SpecializationRobert E. Cannonwww.cannonadvantage.comGuide for Visionary Leaders and Business Decision-makers. – In the January issue of Taking Aim, I reported on the book Margin. That book triggered some thoughts that had been floating in and out of my consciousness for some time. In fact I had even created the topic “Cycle of Specialization” several years ago, but just couldn’t quite get my thoughts to gel in any cohesive manner. This then is an attempt to put into word…



1637. Tales from the Corporate Frontlines:Choosing an Effective Employee Recognition Program By Josh Greenberg
      This article relates to the Recognition competency, commonly evaluated in employee satisfaction surveys. It tells the story of how one company found the right recognition program by paying attention to employee feedback. This competency also explores what type of behavior is appreciated and rewarded within your organization. Studies show that employees who receive regular recognition and praise are more likely to increase their individual productivity levels, increase engagement with their col…



1638. 10 Ways to Beef up your Leadership Skills
      Have you ever heard someone say, “Actually, I have to admit that I think I am really bad at managing other people. My staff all hate me and I’m incapable of doing my job”.The answer is no, of course. No one says this either because they don’t believe it, or because they don’t want to appear incompetent. Unfortunately research tells us that from the employees’ perspective, there aren’t that many terrific managers out there. What should we take out of this dichotomy? Perhaps at the least, we could…



1639. Leadership Style: What Makes A Good Boss? By Marcia Zidle
      In today's competitive environment, companies realize that a good boss is one who can identify and build on the talents of the staff and knows how to retain top performing employees. Take this quiz and see if you are a good boss.Use the following scale to respond to the questions: Strongly disagree--1; disagree--2; uncertain--3; agree--4; strongly agree--5. My employees understand the connection between their team or department's actions and the success of the company. Each employee had clear…



1640. Gift Giving for Business a Major Headache By Meredith Gossland
      Corporate gifting is a big headache for most business owners; how much to spend, who to spend the money on, where to get the gifts, what to get and how to gauge the effect of that giving in terms of benefits for the company are all important questions. When a company decides to give gifts it needs to be planned out as part of doing business, not just a last minute impulse. The cost of gifting should be built in to the cost of your product and used when evaluating your break even point.With a p…



1641. Innovation Management - idea selection and valuation issues By Kal Bishop
      Innovation is different and distinct from creativity in that it is idea selection, development and commercialisation as opposed to creativity, which is problem identification and idea generation. The core issue with innovation management is, therefore, how to select those ideas that are most likely to succeed?Ideas have to pass though an idea funnel as most organizations lack the resources to try out all their good ideas. The Economist (2003) states that 3000 bright ideas result in 100 worthwh…



1642. Productivity
      Productivity The prosperity of nations and organisations alike is recognized as being dependent upon their comparative productivity. In times of increasing competition, this has been brought sharply into focus. Today, managers, supervisors and workers alike are all under constant pressure to raise productivity. WHY? This is because HIGHER PRODUCTIVITY provides opportunities for raising the general standard of living including opportunities for: a) increased real earnings. b) Improved working con…



1643. Phone Sex is Bad for Business By Lee Raito
      On August 3rd/2005, Reuters reported that a German man had colluded with a phone sex operator to defraud his employer’s company out of approximately 16,000 Euro or almost 20,000 US dollars, by making 160 phone calls over a year and a half from work. He apparently split the profits 50/50 with the phone sex operator. The courts convicted the man and gave him a suspended sentence of eight months.Does your company have a written communications policy, and are your employees aware of its existence?…



1644. Creativity and Innovation Management: Specialisation or Generalisation? By Kal Bishop
      Creativity can be defined as problem identification and idea generation whilst innovation can be defined as idea selection, development and commercialisation.There are other useful definitions in this field, for example, creativity can be defined as consisting of a number of ideas, a number of diverse ideas and a number of novel ideas.There are distinct processes that enhance problem identification and idea generation and, similarly, distinct processes that enhance idea selection, development …



1645. Getting the Marketing Groove
      Wouldn't it be great to have a year where your marketing efforts were streamlined and got the results you were after? None of us want to struggle with marketing, and yet this is the one topic that continues to be highest in the minds of small business professionals. Let's really consider some of the reasons that can sabotage our marketing efforts, and how we can turn that around. Lack of a marketing mindset - we don't see ourselves as in the marketing game. The truth is, if you are out there ru…



1646. Is A Bad Attitude Permanent By Peter Hunter
      Today there is great weight put on a person’s attitude. It is as if this is something for which they are individually responsible and should be held to account for.The inference seems to be that no matter what you do the way that you approach it is your responsibility.For example, you work for a meat wholesaler and your job is to get up and four O'clock every morning to be at work for five. You spend the next twelve hours throwing large lumps of meat around then go home to rest and get ready t…



1647. How to Create an Operations Manual By Stephanie Chandler
      An operations manual can act as a tool for training employees and empowers them to your business running smoothly when you are out of the office. Though it may seem like a lot of work, the effort put into your operations manual can save you money that could otherwise be wasted on mishandled procedures and employee training time.Every operations manual is different so yours should be tailored to your specific business needs. You may want to create separate manuals for each department or job des…



1648. Joint Accountability: Another Key for Your Effectiveness By Roger Schwarz
      I once was part of a group of management professors who often taught in executive development seminars. Other non-management professors in the school ran these. Occasionally these non-management professors would approach someone else in the management group to express their concerns about our teaching - they wouldn't approach the person who had taught for them.For example, if I had taught the session, the professor - let's call him Larry - would approach my colleague Dick and tell him that he …



1649. Training and ROI (Return On Investment) By Rosanne Dausilio
      Statistics consistently reinforce that the biggest challenge in today’s contact center environment is agent training. Turnover continues to be high; new hire costs are on the rise--$6500 per agent! At the same time, losing customers because of bad call experiences negatively impacts your bottom line. What can you do? How do you justify the training expenditure?Research has been making a case for how spending in human performance areas such as training, translates into bottom line growth. Ac…



1650. Procrastination and JDI! By Martin Haworth
      In a management role procrastination can seriously hold back progress and demotivate individuals and teams who, full of innovation and drive to move forward, get frustrated and confused when action is held up. There are a number of steps that will help the procrastinating manager. Firstly, recognise it is a good and reasonable defence mechanism, which relates to the things which might have occurred in the past. A hurried decision which might have had an unsatisfactory and upsetting result. …



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