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1626. Employee Success! - 7 Ways Feedback Works By Martin Haworth
      By sharing how well you are doing and how well your expectations are met, your people get to understand better. So, frequent, realistic, objective feedback is not seen as criticism, more a way of each in your team helping each other get better, building on the success you already have.So, why does Feedback work? It's HonestBeing open and honest with each other builds your team - everyone sharing themselves takes some time, but when it happens, there is synergy which elevates performance.…



1627. How To Rebuild Trust By Rick Maurer
      Here are some quick thoughts on ways to turn things around.Determine the real reasons why trust has diminished. Is it a problem in your industry? Something that happened in your company such as layoffs? Or is it personal – they don’t trust you? Don’t rush out and create a new program or incentive scheme until you know the nature of the problem.Determine what the implications of lower trust are. What is missing as a result? Does customer service or quality suffer? Is loyalty lower?Now you’ve go…



1628. Creativity and Innovation Management – Competition versus Collaboration By Kal Bishop
      There is much confusion as to whether competition or collaboration is most beneficial to creativity and innovation. Though there are negatives to collaboration and it is not easy separating the effects of time pressure and group activity, in general collaboration beats competition. This article will set out some of the arguments.a) Competition forces some individuals to produce a greater number of ideas than they would do otherwise. But crucially, competition forces other people to shut down. …



1629. Constellations
      Constellations A diagnostic tool for creative strategic development Dr E Kloprogge, Peter G Gleeson and Tyrone J Francis, January - 2005 Introduction What is a Constellation? A constellation is an innovative way of diagnosing and resolving troubling issues. It draws on emotional intelligence and intuition as well as logical thought. A constellation provides insight and foresight by uncovering the hidden dynamics of a situation. By bringing something to light a constellation provides…



1630. CRM
      The story of the emperor's new clothes is a fairy tale about men who fooled the emperor into believing that they had made him a beautiful suit of clothes. In fact they had not made anything. The emperor went out in public wearing nothing but his underwear because he didn't want to appear stupid since they had told him only the wisest people could see the fine fabrics.When the emperor went out in public a little child yelled...'The emperor isn't wearing any clothes!' Today I am that child.'CRM d…



1631. Six Tips for Confronting Negative Behaviors By Guy Harris
      It is a fact of organizational life – negative, unacceptable behaviors will happen. When they do, the leader must address them.I normally emphasize the benefits of encouraging positive, productive behaviors over punishing negative ones. However, my clients and seminar participants often ask questions like:- “What about team members who don’t want to play nice?” or- “What if I can’t find anything positive to reinforce?”The short answer is this: “Confront negative behaviors early and decisive…



1632. 7 Tips for Growing Your Business You Do Not Want to Ignore: Business Strategies To Easily Implement By Kay Graham-Gilbert
      Growing companies must always be ready for the next challenge. If you fail in meeting critical business challenges you will not grow. Challenges often require some type of breakthrough. But do not be misled. A business breakthrough does not have to be something no one has thought of – it just needs to be a solution to your problem that you can act on now. Breakthroughs may involve simply finding the solution to a common, nagging problem or it may be nurturing a more complex way of thinking.…



1633. Performance Management: The Right Way To Go? By Leon Chaddock
      Many companies have turned to performance management in their businesses. There are many realms in which this type of solution can be used within a performance setting. The goal of this type of management is to manage the factors by weighing the difference between performance and desired results. By identifying what the problem is, then, you can work towards the right solution. Performance management can also work with individuals as well. There are many advantages to using this type of m…



1634. Delegation - The Basic Steps To Reducing Your Workload And Creating A Successful Team By Bronwyn Ritchie
      If you have a task greater than you can handle on your own, then you need to delegate. Not a choice many of us choose to make, but one we can all learn. This article will take you through why delegation is so important and give you simple steps to take so that you communicate the vision, motivate your members and build them as individuals and as a successful team.So let's start with the Whys.The first is obvious. The task if too big for one person. Or maybe is beyond the skills of that one per…



1635. Manage Your Business from the Rockies, not the Prairies By Martin Haworth
      The day job as a manager is all about managing your people to deliver, to meet the needs of your customers or clients and generating success after success! Right? And you have consequences if that doesn't happen.Worst case scenario is that you lose your job or your business, because your people haven't delivered. So the temptation is understandable. Get in there, dirty your hands and work your socks off making it happen.Admirable, fulfilling even!But how much energy have you got? How hard do y…



1636. Using Performance Appraisals to Enhance Employee Performance
      The annual performance appraisal is an opportunity to enhance employee performance and create greater success for the company and the individual. My intent is to explore how coaching skills can be used in creating a good performance appraisal experience for both the employee and the supervisor and how to keep good performance going throughout the year. As a manager for 18 years my experience was that performance appraisals were a tense time for the employee and the supervisor. In either position…



1637. Best Practices Plan: Dissemination of a Great Idea By Steve Singleton
      Good news spreads quickly News of the invention of the wheel must have traveled in every direction as quickly as horse or camel could run. Those who learned of its advantages over the litter and the sledge adopted it right away. And no sooner was it adopted than it began to be adapted: made lighter, stronger, faster. Wheels were soon attached to axles, then to axles with pivots. The idea catches on Then transportation lost its monopoly on the new technology, and wheels helped to make pottery, …



1638. Three Deadly Sins in Family Business By Bill Lee
      I spend a lot of time consulting with family members in family-owned businesses. I grew up in a family business so much of my experience is firsthand. My father was the youngest son among eight children and became the managing partner of a business his father and two uncles founded in 1894.Just as there are unique problems in publicly-held firms, there are challenges that are just as unique in family-owned and operated businesses. All companies have strengths, but the secret to both profita…



1639. The 5 Things Great Managers Sense about their People, Every Day By Martin Haworth
      Using all of your senses, to help you test how your people are feeling in your business, is a learned skill. Once you start to use it, your abilities to notice become refined and you have a background sensor working for you, day after day.As a precursor to having the quick route into how your people are feeling each day, it is a big help if you have open and honest relationships with them to start with. This comes from keeping in regular conversation with them, being true to your word and und…



1640. Lawyers With 2 Hands And Everything Else By James NK Khoo
      I heard this back a few years ago. The boss yelled, "Get me a good lawyer but not the one with two hands!""Huh?" secretary was puzzled.Boss continued "...I mean don't give me a lawyer that says 'on one hand, we should do....and this. On the other hand..we do..'".It is not difficult to fathom what's good professional service (and bad service of course). Just switch roles.When we as clients, walk out of the lawyers office why should we be feeling indecisive thinking "should I do this, or this, o…



1641. Developmental Delegation: How To Kindle The Inner Spirit
      If you manage others, one of your most important roles will be to develop the resources that you have under you and that includes the people themselves. Here is a 6-step guide to how to develop people through delegation. 1. Kindle The Inner Spirit. The first step in developing others is the belief that everyone in the team is capable of growth and development. We demonstrate that belief by being genuinely interested in what they are doing and helping them discover ways in which they can build on…



1642. Recruitment - Getting it Right More Often
      The Accounts Clerk had resigned and the Administration Manager leapt into action and placed an advertisement in the local paper for a replacement. Two weeks of frenzied résumé reading and interviews followed and a suitable replacement was found. The Administration Manager was feeling very pleased with himself until the General Manager decided she was not getting the information she required and said they really needed an accountant. She was very surprised they had recruited another bookkeeper l…



1643. The Four Key Steps In Hiring And Keeping Top People By Ernest Oriente
      “When you hire the best, the rest is easy!” We have heard this phrase many times, but how do we put this concept into action? We know that hiring the best people is vital to the success of your business, especially for fast growing businesses. And certainly, your customers have high service expectations. So…how do you hire and keep top people? Let’s start from the beginning.The job description: Often overlooked, the job description sets the tone for success when hiring new people. Start b…



1644. Creating Advisory Boards By Linda Henman
      There is no substitute for soliciting the opinions of the executive team, the people who will be most affected by change or its absence. However, often the answers to complicated questions don’t lie within those most affected. Frequently the CEO will need to look outside the organization for advice and wisdom. Sometimes this comes for a Board of Directors, a body of individuals that has the duty of influencing a company’s direction. Members of this board have a fiduciary responsibility to r…



1645. You're The Expert, You Fire Him!
      Steve and Ellen had three children: a daughter in New York, another daughter in California, and a son who had stayed around to work in the family company. The couple ran a manufacturing company in Indiana started by the husband's father. Although he was in his nineties, the grandfather still came to the office every day (during the parts of the year when he wasn't in Florida). Like so many family businesses, there were three generations involved simultaneously. The problem? The successor: Ste…



1646. Managers Reward Behaviors They Want Repeated By Bill Lee
      This basic management principle will go a long way toward helping managers raise the productivity of their organizations. Yet, in their haste to get the job done, many managers forget this principle and focus more on punishment than reward.Back in my corporate life, my company hired a management trainer to come into our organization to help us fine-tune our management skills. I’ll never forget one of the techniques he used to teach us this principle.First, he sent one of the seminar attendee…



1647. Agendas Make Meetings Productive By Martin Haworth
      Having an agenda template that works well for you, week in, week out, creates a consistency which gets your people bought into the process. Delivering an efficiency and effectiveness which makes the most of the valuable time you have together. Key points to note are:-CirculateShare your agenda in good time, well before your meeting (with reading material for preview). This gives time for review, preparation and challenge. RolesIn a meeting there are various roles to be taken on from the star…



1648. Executive Humor at Meetings By John Mackenzie
      I don't encourage managers to wear funny hats, appear in self-deprecating skits, or otherwise emulate Saturday Night Live in an attempt to manufacture an image as, "Look, folks! I'm just one a' the guys!" If clients insist, I do what I can to help. I want the money. But it's not usually such a hot idea.I know it's done. Frequently. And I read reports of the exhilarating effects created by executives who deliver call-to-action keynotes dressed as a gunfighter or sumo wrestler. I notice, also, t…



1649. The Defining Moment: The Straw That Stirs The Drink Of Motivational Leadership (Part One)
      PERMISSION TO REPUBLISH: This article may be republished in newsletters and on web sites provided attribution is provided to the author, and it appears with the included copyright, resource box and live web site link. Email notice of intent to publish is appreciated but not required: mail to: brent@actionleadership.comWord count: 770Summary: Motivation is a critical aspect of leadership. But most leaders fail to realize practical processes to motivate people consistently. Here is a motivational-…



1650. Why You Need a Business Plan By Bob Nicholson
      This article was originally called "Do You Need a Business Plan?"The title was changed because in truth, every business needs a business plan. It’s a common misconception that business plans are used only for raising capital, as in "my bank wants to see a business plan before they will approve a loan," or, "I need a business plan so I can get venture funding."But a business plan is really just what it sounds like: a plan for running your business. It’s an essential tool for making sure tha…



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