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1601. Tales from the Corporate Frontlines: The Role of Character in Leadership By Josh Greenberg
      This article relates to the Senior /Top Level Management competency, designed to measure satisfaction levels regarding top-level management at your organization. AlphaMeasure defines senior management as the team of individuals at the highest level of management who have the day-to-day responsibilities of operating the organization. For many employees, this competency will target the managers occupying positions above their immediate supervisors. The questions included in this competency are w…



1602. Getting Information From Prospects By Nancy Roebke
      You're at a networking function and you've made that all-important contact. You want to get help from this individual but you know that you need to start working on building a relationship with them first. How do you do that?The hardest thing for people to understand about networking functions is that very little real business gets done on an initial contact at these functions. If you go into the function NOT EXPECTING to get business, but to make contacts, you will have a far greater success …



1603. Introduction to Pipeline Integrity Management By Andrew Becker
      Pipelines are an essential component of our nation's energy supply. They remain largely unnoticed until disaster strikes.Some recent pipeline liquid and gas accidents include the following incidents:Reedy River, SC - Liquid - Operator Training; Lively, TX - Liquid - External Corrosion; Bellingham, WA - Liquid - Mechanical Damage; Edison, NJ - Gas - Mechanical Damage; Carlsbad, NM - Gas - Internal Corrosion.In 1999 government officials and the public demanded something that would prevent accid…



1604. Unlock the Hidden Creativity of Your Employees
      To release creativity in employees, managers must get involved in their employees’ work. Look at each employee as if he or she is the expert on the job and tap into their creative energy.We’ve learned that we can use the energy of the wind and the sun. We’ve also learned to harness energy stored in the form of coal and oil. Creative energy, like any other kind of energy, can be harnessed and managed.When we engage our employees and tap into their creative energy, they can show us ways to improve…



1605. In Leadership, Good Enough Is Pretty Bad
      PERMISSION TO REPUBLISH: This article may be republished in newsletters and on web sites provided attribution is provided to the author, and it appears with the included copyright, resource box and live web site link. Email notice of intent to publish is appreciated but not required: mail to: brent@actionleadership.comWord count: 331Summary: Having a 'good enough' attitude is a serious stumbling block for leaders. Such an attitude allows them to avoid the hard work of finding better ways to acco…



1606. You Didn't Use Brainstorming to Select Your Measures, Did You? By Stacey Barr
      IntroductionWhen Alex Osborn invented the creativity technique called brainstorming, I wonder if he had any idea just how extensively business would apply it. Almost every meeting employs some kind of brainstorming event, but there’s one meeting that really should leave it off the agenda: the performance measure selection meeting.There are 5 common ways people select performance measuresThe selection of performance measures has never really been treated as anything more than a trivial, and oft…



1607. Mental Toughness For Modern Life
      Have you ever wondered how would survive in a hostage situation? Being captured and held as a hostage by terrorists? What would give you the will to survive and stay alive?Make a mental list of memories, loved ones, beliefs, techniques that would keep you alive if taken hostage or a prisoner of war. In today’s uncertain world there is a reasonable chance that someone we know will be one or two degrees removed from a hostage, a bomb blast victim or a prisoner of war (POW).My own grandfather was a…



1608. Managing Monsters in Meetings - Part 5, Dominant Participants
      While dominant participants contribute significantly to the success of a meeting, they can also overwhelm, intimidate, and exclude others. Thus, you want to control their energy without losing their support.Approach 1: Ask others to contributeAsking quiet participants to contribute indirectly moderates the more dominant participants. Say:'Before we continue, I want to hear from the rest of the group.''This is great. And I wonder what else we could do.' (Look at the quiet participants when you sa…



1609. One Bad Apple By David Meyer
      One Bad Apple I know what you are thinking but no, I am not doing a tribute to Michael Jackson and the Jackson 5.  Although I will admit that their hit song from the 70's keeps rolling around in my mind as I type this.  While the Jackson Five might have believed that "One bad apple can't spoil the whole bunch" I don't think that they were responsible for getting high quality production results from their bunch.  The fact is, in business one bad apple can make your life and the life of the peop…



1610. Get Meeting off To a Great Start By Marcia Zidle
      When asked what part of their job they find a major time waster, many will answer loud and clear... MEETINGS. In a recent survey of business leaders, ninety percent of the respondents attributed the failure of meetings to a lack of advanced planning and organization. And, over three-fourths, indicated that they received no formal training on how to conduct a meeting. The following four strategies can help improve the quality of your meetings.Plan in advance. First use these fundamental q…



1611. Ten Ways To Improve Your Customer Service
      1. Stay in contact with customers on a regular basis. Offerthem a free e-zine subscription. Ask customers if theywant to be updated by e-mail when you make changes toyour Web site. After every sale, follow-up with thecustomer to see if they are satisfied with their purchase.2. Create a customer focus group. Invite ten to twenty ofyour most loyal customers to meet regularly. They will giveyou ideas and input on how to improve your customerservice. You could pay them, take them out to dinner orgiv…



1612. Workplace Security Plan: Does Your Company Have One? By Felix P Nater
      Consultant's Perspective...The threat of violence whether it emanates from a disgruntled employee or the threat of terrorism require both a concerted and an individual response. Terrorism in any form is terrorism. Having been exposed to the daily taunts, acts of intimidation, verbal threats of bodily harm are as debilitating psychologically as the blunt strike or the piercing bullet. Vigilance and security awareness makes for a good prescription. In my previous writings on the topic of workpl…



1613. Make Your Meetings More Productive - Move the Chairs By Graham Jones
      When you organise a meeting do you consider the room layout or do you just put chairs out the way you always do? Often, meetings are held in rooms where no consideration is given to layout – the tables and chairs were set out that way and so that’s the way the meetings are held!However, room layout has a powerful psychological influence on the progress of the meeting. It also helps contribute to the success of meetings.New psychological research reveals some of the important factors behind roo…



1614. The Truth About Performance Reviews By David Meyer
      Now that it is January, many of you are putting together, or have just finished putting together your annual Performance Appraisals for your staff. Feedback on performance is certainly one of the most critical aspects of personnel development and one that deserves to be taken very seriously. But after 25 years of managing people I am going to finally confess how I feel about the whole process. I HATE Performance Appraisals. I hate giving them. I hate receiving them. Whew! I feel better…



1615. Why Six Sigma Will Work in Service Environments By Peter Peterka
      Although Six Sigma has its roots in manufacturing, it works just as effectively in service industries. It's no secret that service environments, such as financial organizations, healthcare providers, retail companies, and hospitality organizations have a harder time applying Six Sigma principles. However, the core principles of Six Sigma allow it to cost-effectively translate manufacturing-oriented Six Sigma tools into the service delivery process.Service organizations have different root caus…



1616. Factoring Financing: How to Grow Your Business Without Debt or Loans By Marco Terry
      What is invoice factoring?Accounts receivable financing, also known as invoice factoring, is a powerful financial tool that has fueled the growth and success of a number of companies. Factoring enables companies to capitalize on their unpaid receivables by selling them to a factoring company for immediate payment. With factoring, companies immediately get paid for their invoiced work from the factoring finance company, while the factoring company waits to be paid by the customers. Factoring st…



1617. Your Biggest Problem in Business? Work Ethic By Lance Winslow
      US Work Ethic Issues and Lack of serviceWell many of us are getting upset with the lack of service these days and no one cares and somehow we have all lowered our standards to the fact that getting good service is not to be expected, but rather a nice surprise if it ever does occur. Many great companies have derelicts, under achievers, cry babies, and people which could really careless and this is causing a rift between the best customers and businesses. Mediocrity is common place and to be e…



1618. Future Business Success - What Does Good Look Like? By Martin Haworth
      When you know you need to shift up a gear, in any area of your business (or your life for that matter), it's really important to have a vivid representation of what you are seeking.Some call these "Goals", others "Visions" and yet more describe it as a "Mission". But there is one focused way to ensure that your path is perfectly directed to where you want to get to.By asking the question:-"What does good look like?"...and applying that to where you are right now, you will easily see a path un…



1619. Delegate to Accelerate Success (How to Prepare Yourself and Others for Success) By Ed Sykes
      On the first season of the television reality show, The Apprentice, Donald Trump would give the ultimate winner the dream job of working for him, running one of his divisions and earning $250,000 per year. On the final episode, the choice came down to two candidates, Bill Rancic and Kwame Jackson, for the "ultimate" job. Both were very qualified. Bill Rancic was the owner of a successful Internet cigar business grossing over one million dollars a year, and Kwame Jackson was a graduate of Ha…



1620. Learn About the Stock Market >> Day Trading Advice ... Stock Market Advice for Beginners
      Learn About the Stock Market >> Day Trading Advice ... Stock Market Advice for Beginners BY.- http://www.StressFreeTraders.com Profitable day traders and investors recognize that knowing how to pick and trade stocks with momentum is among the fastest and most effective ways to harvest BIG piles of cash in the stock market. The problem is that if you don't know which stocks to look for and how to approach them while limiting your risk, you won't even get close to making some profits. You…



1621. Managing Dickheads By Arvind Kumar
      “We are so different and individualistic that we can’t work together.” Subroto Bag chi, a senior executive in wipro technologies and Indian Technology MNC, said to his chairman in a straight talk. But Premji, the chairman, simple reply to the statement was, “That’s because we should work together.”High performers are very erratic, individualistic, and egoistic in nature. Less experience senior management team would think only negative characters in them, a destroyer, keen to break well defined…



1622. Diversity in the Workplace: Benefits, Challenges and Solutions By Josh Greenberg
      Workplace diversity refers to the variety of differences between people in an organization. That sounds simple, but diversity encompasses race, gender, ethnic group, age, personality, cognitive style, tenure, organizational function, education, background and more. Diversity not only involves how people perceive themselves, but how they perceive others. Those perceptions affect their interactions. For a wide assortment of employees to function effectively as an organization, human resource pr…



1623. Are you NICE or do you CARE? By David Meyer
      Are you NICE or do you CARE? Most people and most managers want to be nice. After all, it's easier to be nice than to not be nice. But when we talk about being a manager, there is a difference between being nice and being NICE. A NICE manager can be pleasant to be around. They're friendly and helpful and avoid even the most remote semblance to confrontation. How do you spot a NICE Manager? When someone brings them a problem, a NICE manager provides them with a solution. When a report is lat…



1624. Learning To Let Go By Ramona Creel
      If you have the entrepreneurial spirit (which clearly you have!), you probably have a tendency toward being a control freak. I know the feeling well -- "No one can do it as well as me, so I'll just do it all!" While this may seem to be more efficient than trying to bring someone else in to help out, it's actually more time-consuming in the long run.See if this scenario is familiar -- you find that you can't see as many clients as you would like, because you have to spend at least one day each …



1625. Why People Resist Us By Rick Maurer
      There’s a one-word reason most ideas never see the light of day: Resistance.Resistance is often behind the glassy-eyed stares you get following a presentation, the sarcastic put-downs you have to put up with when you describe your vision for a new product or service, and other people’s abrupt departure from the water cooler when you approach, enthusiastic and ready to share an idea. What people are saying to you, either directly or indirectly is, I’ve heard your idea and I don’t get it, I do…



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