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Managing Monsters in Meetings - Part 4, Quiet Participants
There are many reasons why someone would decline to participate during a meeting. While some of these may be valid, others may warrant intervention in order to hold an effective meeting.Approach 1: Encourage participationWhen you notice a quiet participant, ask for contributions by looking at the person and saying:'How do you feel about that, Chris?''What results do you expect from this, Pat?''Chris, how will this affect you?'Sometimes a quiet participant will test the environment with a tentati…

The 6 Steps to Six Sigma By Michael Nelson
Step 1Get the proper level of Six Sigma expertise at the executive level of the company. If the top leaders don’t understand the advanced six sigma principles, the company has no shot to attain total quality. This will probably require a hefty budget, entailing the hiring of several high-priced consultants for long periods of time. The consultants need to observe and gather data about the companies operations, and show the executives how to interpret the data.Step 2Get the staff involved. The …

Management Coaching to Improve Relationships with Work Associates By Stephanie Tuia
As a recent employee to your job, you are becoming familiar with the work environment and your work associates. You have met the boss on two occasions; your interview and one time when he or she demanded that you finish a client’s report. Your boss’s unapproachable nature makes you feel uneasy if not a bit fearful.As the boss, you don’t have a clue that your workers are intimidated by you. You are basically just concerned that they do their jobs well and produce profit for the company. You…

5 Steps to Identify Core Processes By Chris Anderson
Part Two of Creating Well-Defined Processes SeriesNext Week: ImplementationLast week, we raised the question: how do you know where to begin? How can you identify a gap in one of your company’s core processes?The answer: follow the money trail…But how do you follow the money trail, and what will that mean for your business? To answer this, let's look at five steps to identify your core processes and any needs for change.Step 1: Define Your Business ModelThe following question might sound very …

Ten Relationship Traits And Skills For Good Leadership By Barbara White
An important aspect of good leadership is the ability to work and relate with others. When creating and building your unique leadership style consistently developing relational skills is a priority. There are ten qualities that characterize successful leadership in the area of relating and communicating with other people.1. AvailabilityA good leader is available and in touch with people. An important leadership skill is the ability to recognize needs and be able to respond to them quickly and …

Hiring and Retaining Good Employees By Myron Curry
Hiring good employees is not only important to business, it’s essential. Employees are the heart and soul of a business; they are the mechanism that makes a business run; they are the breath of life that enables a business to be something more than an idea. A business cannot run unless someone (employees, in this case) is doing the work. Any intelligent business owner should want good employees.EMPLOYERS NOT THE ONLY ONES TO FEEL THE EFFECTBad employees not only affect an employer by driving d…

Management & Leadership - Doing it right in the 21st Century By Megan Tough
The Old Way – Command and ControlAlthough workplaces and management styles have come a long way in the last decade, the command and control style of management remains common practice in many companies. This management approach basically means that employees are told exactly what to do, when to do it and even how it should be done. The manager is in charge, has all the answers, and fixes all the problems.It’s no surprise that plenty of people find this approach demotivating - and that workpla…

Tales from the Corporate Frontlines: Training is in the Eye of the Beholder By Josh Greenberg
This article relates to the Training competency, commonly evaluated in employee surveys. It comments on the value of training to both the company and its workforce. The Training competency investigates how your employees perceive the available training opportunities and quality of training. Growing an organization's internal knowledge base is crucial to the success of any business and ensuring a growing knowledge base means investing in the training of your employees. A Gallup poll conducted i…

Ten Top Ways for Managers to Motivate Their People By Martin Haworth
So to help start the ball rolling, here are ten top ways to get your people motivated. Ten small steps for you to start with. Recognise themRecognise your people as people, by saying 'Good Morning', checking that they're OK and taking a little time with them. Challenge themPeople need stimulation at work, so to encourage growth, build on their achievement of one skill, with the introduction of another. Instruct, coach and then delegate the new task. Encourage funWhilst it is a fine line b…

Let's Flourish and Prosper! By Michael Priv
Some say that in business as in sex: if it is good, it’s great and if it is bad it’s still pretty good. This does not happen to be true. If business is bad, it can get very bad. There are personnel problems, production expenses, overhead, laws, taxes, fines. Faulty financial decisions, inability to accurately evaluate the situation and quickly resolve problems all lead to an extremely high mortality rate among new business: up to 95% do not survive past their first 12 months.Modern business ma…

Tendencies of the Market
Tendencies Of The Market The habits change. Formerly, the tailor made clothes according to the man's body. Today the man forms [models] his body according to the clothes pattern. In the industrial production the current is opposed. The standardized products multiply. The amount of the standardized products and the amount of components of each product increases. Work of production planning is bulkier. The cost needs to be calculated with more accuracy. The periods also demand more accuracy. If t…

Effective Management – 4 Ways to Inspire Loyalty in Your Business By Kunbi Korostensky
Today as people become increasingly conscious of their worth, they are no longer willing to stay in a job that has become intolerable and impersonal to them.This means that in the corporate or business world, it no longer suffice to have a system in place and expect people to just comply by them.Without some form of human connections, things won't work out for long and the strength of commitment from your employees will simply disintegrate.Whether you're an executive, a business owner with emp…

What to Ask When You’re Invited to a Meeting By Steve Kaye
1) Where is the agenda? A meeting without an agenda is like a journey without a map; it will always waste your time. Once you have the agenda, make sure that it consists of more than a list of words because this is almost useless. The agenda for an effective meeting will provide a complete description of how the meeting will proceed.2) What is the goal? Is the chair seeking an agreement, a solution, or a plan? Knowing the goal gives you head start on participating effectively. Be cautious…

Whatever it Takes! By Harald Anderson
I have a sign on my office door. It pretty much summarizes my philosophy of life.The sign simply says…..”Whatever it takes.”Short. Simple. To the Point.“Whatever it takes,” means exactly that. That I will do “whatever it takes” to get what I really want. It is the best description that I have ever been able to come up with to summarize the entrepreneurial experience.Decision. Commitment. Result. Something I pretty much had ingrained into my subconscious, playing sports as a kid.Make the…

Character -- Why It Matters In Leaders
'Character is much easier kept than recovered.” - Thomas Paine “The best index to a person’s character is (a) how he treats people who can’t do him any good, and (b) how he treats people who can’t fight back.” - Abigail van Buren “Good character is more to be praised than outstanding talent. Most talents are to some extent a gift. Good character, by contrast, is not given to us. We have to build it piece by piece…by thought, choice, courage, and determination.”- John Luther Long________________…

Business Continuity and Payment Systems By Stanley Epstein
The Bank for International Settlements definition of a payment system states; “A payment system consists of a set of instruments, banking procedures and, typically, interbank funds transfer systems that ensure the circulation of money” (From “A glossary of terms used in payments and settlement systems”, Committee on Payment & Settlement Systems. BIS, Basel. March 2003).Despite this we often associate the word “system” with only the technology; the bits and bites, the hardware and the software.…

The Role of the Machine Metaphor in Mixed-initiative Organizational Leadership By Jidé Odubiyi
“Can This Marriage be Saved?” So reads the title of the cover story in the August 15, 2005 issue of BusinessWeek (www.businessweek.com). The article describes the seven-year (1998-2005) story of the merger of Daimler and Chrysler Corporation. As of this writing, the board of the merged companies decided to terminate the reign of the current chairman, Jürgen Schrempp. At the end of this year he will be replaced with Dieter Zetsche, the current head of the company’s operations in North America. …

Tales from the Corporate Frontlines: The Role of Character in Leadership By Josh Greenberg
This article relates to the Senior /Top Level Management competency, designed to measure satisfaction levels regarding top-level management at your organization. AlphaMeasure defines senior management as the team of individuals at the highest level of management who have the day-to-day responsibilities of operating the organization. For many employees, this competency will target the managers occupying positions above their immediate supervisors. The questions included in this competency are w…

Encouraging Behavior That Gets Results By Guy Harris
You’re the boss, and you have every reason to feel good about your organization.You’ve built a great team.You’ve put strong players in every spot.You have clearly defined procedures for every part of the business.You have incentive, safety recognition, and bonus programs.But something doesn’t seem quite right.Somehow, there seems to be a sense of unease. You can’t put your finger on it exactly, but you know it’s there. It’s what you wake up at 2 a.m. worrying about.What are the symptoms?Well…

Problem-Solving Success Tip: Don't Leave Your Key Stakeholders Guessing By Jeanne Sawyer
Communicate! Don’t leave you key stakeholders guessing.We are generally not very good about keeping others informed about the progress we’re making, especially if there isn’t much. You’re more likely to get support and understanding if you get the word out honestly about what is and isn’t happening. As you start your problem-solving project, establish a communication plan and follow it. Specify who needs what information about your effort, when they need it and how you are going to provide it.…

Birds of a Feather May Be Turkeys By Gene Griessman, Ph.D.
Birds of a Feather May Be TurkeysBy Gene Griessman, PhD Birds of a feather do flock together. It's true. Given a choice, most of us will seek out people who think like we do, people with whom we feel comfortable, those we won't quarrel with. Visit any company cafeteria and you will noticethat the people at the tables will be in groupings from the same discipline, department or ethnic group. As a general rule, relationships do not usually thrive when there are profound differences in values, …

Manage Communication to Add Value
Management guru Tom Peters says white collar workers and managers in functional departments need to protect their futures.They have to learn 'the difference between doing totally acceptable work and creating very new value....' he notes, in an Industry Week article. In other words, people in departments like Human Resources and Finance need to become entrepreneurial.With that in mind, let's look at three ways you can use communication to add new value, whether you work in a functional department…

Starbucks Team Partner Legendary Service Robot By Lance Winslow
Starbucks employees are not just regular employees behind the average counter, they are Team Partners in charge of providing “Legendary Service” the millions of regular customers worldwide. In fact there are secret shoppers at Starbucks; did you know that? They do the ever feared “Snap Shot” where they judge the Team Partners to see if they are really “pouring their hearts into it.” Every Starbucks Team Partner knows that the next customer could be someone doing a surprise visit to check on th…

Take Action with PMS - Productivity Management System^TM
“Success is about deciding what’s important versus what’s irrelevant in your life; it’s about self-motivation, self-discovery, self-confidence and enjoying the rewards of achieving your goals.” Heidi Richards This is part three in the PMS - Productivity Management System™. This is your to-do list of processes and steps you must take in order to fully realize your goals. Once you have crystallized exactly what it is you wish to accomplish, it is important to know which steps you must take and in…

Difficult Staff - It Pays To Get To Know Them Better By Alan Fairweather
It's very easy for a business owner or manager to fall into the trap of condemning one of their team as a no-hoper or a problem child.It may turn out that this person shouldn't be on your team however as Abraham Lincoln once said about someone he had a problem with - "I don't think I like that man, I must get to know him better."Of course, we're not just talking about difficult members of your team; we're talking about all of them and how important it is to understand them as individuals. It…

1. Think it Over By George Ebert
You can’t solve a problem with the same thinking that created it. Albert Einstein Every decision is a deliberate act. It’s the result of a well rehearsed pattern. Using this pattern, we often gather data, analyze it and draw conclusions without much conscious effort. We do it because it works. And it works because our life experience has refined the technique that brings us the best results -- most of the time. These patterns of decision making are usually helpful. After all, if we had to…
Coloring pages fruits
2. Blame Culture Blues - How the Language of Blame Manifests Organisational Underperformance By Stuart Avery
If you have ever worked within a large organisation then you are sure to have heard the term 'we will not have a blame culture' at some point. However the sheer fact that this statement can be made is an indication that a blame culture already exists.Where the statement 'don't think of the colour blue', immediately makes one think of blue, the 'no blame culture' statement is more likely to raise within the organisation the possibility of blame than remove it. In fact an organisation must know …

3. Creative Writing - business principles produce more quality work, faster By Kal Bishop
Maximization methodologies have long been used in business to produce quantities of quality ideas, faster. Creative writers who want to rapidly produce quantities of quality work should apply these same principles.a) Waiting for inspiration creates less output than forcing inspiration.Simply engaging in the task generates ideas. By defining the work process, the author can frame the mind for the coming task and trigger the mind into searching for ideas on multiple cognitive levels. Creative Di…

4. Create a Positive, Upbeat, "Can-Do" Workforce and Dazzle the Customer with Your Caring!
Given the choice of dealing with a positive, upbeat employee with a 'can-do' attitude or dealing with a disgruntled, distracted, uninterested one, which would you choose? No contest. Customers always want the best experience possible; they want it to be easy and pleasant to do business with your company. Enter the real challenge of 'Relationship Management,' the relationships. Until all of our business is done electronically, and much of it might be, managers, in addition to making sure the work…

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