Management Articles Index

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Credibility - A Golden Key to Becoming More Influential By Kevin Eikenberry
You have been named a new leader in your organization, or you are a long time leader with some new people in your organization. Or maybe you aren’t a formal leader but are working on an important new project. Or perhaps you are staff person with expertise that can benefit the business… but only if you can get others to see your perspective.These are just four situations where having the ability to be more influential could make a big difference in our effectiveness.Regardless of our role, ra…

Keys to an Effective Performance Incentive Program By William Von Achen
When it comes to increasing the return on your investment in your company, most business owners think of getting increased value through investments in new computer systems, or more sophisticated warehousing equipment, or a larger facility. Yet, in today’s business climate, it is the company’s employees more than anything else that represent the single biggest investment that a business owner will make.That’s why effective performance incentive programs are so important. Properly designed pe…

Maximizing the Two People in Us
PERMISSION TO REPUBLISH: This article may be republished in newsletters and on web sites provided attribution is provided to the author, and it appears with the included copyright, resource box and live web site link. Email notice of intent to publish is appreciated but not required. Mail to: eagibbs@ureach.comEveryone of us, in reality, has two people inside: Te person we are today and the person we can become tomorrow and in the future. We go to work every day, are never late or absent, earn …

The Permissive Environment is the Suspect By Felix P Nater
The permissive and participatory conduct which most employees take for granted, eventually escalates into the more serious assaultive behavior commonly referred to as employee on employee workplace violence starts with innuendos, a bad word, or simple jokes taken out of context or used to inflame another. Initiation of a proper and thorough investigation is possible under the auspices of a Threat Assessment Team. Banter between employees if left alone by supervisors becomes tense and …

Employee Turnover: Is It Eating Up Your Profits? By Marcia Zidle
Keeping the cost of doing business down, yet providing a quality product or service, is one of the most critical components of success for today’s leader. What many fail to realize is that employee turnover can represent a very substantial price tag to a company's productivity and its bottom line.Turnover is costly – just how costly? Research studies have shown that the cost of replacing a professional or managerial employee runs 1.5 to 3.0 times his or her annual salary. And it can cost up …

Improve Operations by Restructuring By Anthony Magno
Transitioning from Vertical Hierarchies to Decentralized / Flatter OrganizationsThe need to restructure for traditional, bureaucratic firms is essential in the fast paced, dynamic business world today. Team-based organizations are largely successful in having all of the people in the firm feel accountable and responsible for the operation and success of the enterprise, not just a few people in senior management positions. This increased sense of responsibility stimulates more initiative and e…

Project Management - The Traveling Product Manager By Luc Richard
Various studies – and common sense – indicate that involving customers increases the likelihood that your product will meet customer requirements (I hope these studies weren't funded with my tax dollars!)Although the above statement sounds exceedingly obvious, the fact of the matter is many software projects lack customer input. Consider the following example:Week 0: Red, our friendly project mangler, is in charge of the next release of his organization's flagship product. For the past 3 month…

Effective Talent Management By Michael Beitler
When three leading magazines (Harvard Business Review, Business Week, and Training & Development) all have cover stories about talent management the same month, it is safe to say you are looking at a hot topic.Talent management (the recruiting, training, and retaining of good workers) has had many names over the years, but it is certainly not new. While the topic is not new, how we think about it has evolved over time.As early as the late 19th century, business organizations turned to universi…

INSTANTLY UNCOVER YOUR CORPORATE CULTURE
Best Definition of 'Corporate Culture'If you ask 10 people to define 'organizational culture,' you will get 11 different answers!Fortunately, from my consulting and writing on leadership and organizational change, I created my definition of organizational culture:'Corporate culture is how every employee knows she or he must act - even if no one is watching.'Knowing your company's culture proves crucial for multiple reasons, including: + Only organizational changes that fit into your company's …

Show Me the Money
For many people, money is like the weather – they talk about it, but don’t do anything about it. But making more money is not just about working longer hours or working harder. If your goal is to have more money, achieving it is about achieving your vision.To achieve something extraordinary, you need to have a clear and precise vision plus a detailed plan to achieve that vision. A detailed plan includes specific goals and steps with timelines. Dreams without clearly defined goals, and goals with…

When Are You Coming Home? Five Practical Tips to Realizing Work / Life Balance By Lonnie Pacelli
So let's talk about over-used terms for a minute.If you've been in the business world since the mid 1990s you've likely heard your management espouse the desire for employees to achieve greater work/life balance. Many U.S. companies have adopted programs to help employees strike a better life balance by providing health club benefits, entertainment discount programs, and additional time off for events such as the birth of a child. Despite all this, Americans are of the most overworked and fl…

Quality vs. Quantity: A Call Center Conundrum
There is a battle in Call Centers. The teams are Quality vs. Quantity; two performance factors that don't seem to get along. Representative Super Speedy says, 'I've taken more calls than anyone on the team today. My average handle time is the lowest on the floor.' Coach Level Head breaks it down for him, 'But your quality scores are below everyone else on your team.' Representative Detailed Dan says, 'My quality scores are top notch. I give every one of my customers the detailed attention they …

Managing Workplace Conflicts By Garrett Coan
Kinds of Workplace ConflictsLet’s start by identifying where conflicts happen. Think about the kinds of conflicts that happen around your workplace.• Disagreements over turf (who should do what)• Disagreements over policy (how things should be done)• Conflicts of personality and styleCommon Ways of Dealing with ConflictThese are some of the ways we typically deal with conflict. Do you see yourself in any of them?• Avoid the conflict.• Deny the conflict; wait until it goes away.• Change the sub…

Why You Should Hold One More Meeting By Kevin Eikenberry
If you are completely happy with where you and your business currently are then you can stop here. If growth and change aren’t something you have any interest in, there is no need for you to read any further.I’m serious. You can move on.But if you do think there are new opportunities to explore, if you do think that there are ways to improve your results, then read on. I’m going to show you how scheduling a new meeting periodically can help make that happen.That’s right, a meeting.The Idea …

How to Create a Trusting Manager-Employee Relationship By Andrew E. Schwartz
BUILDING TRUST AS A MANAGER: 1. Be reliable. Follow through on things. Keep your promises. 2. Have ethics. Telling your people the truth and don't reveal their confidences. Being fair and honest with employees. 3. Show respect for your employees. Treat them as adults and show appreciation for their ideas and for the work they do.BUILDING MORE TRUST: 1. Know and care about your employees and their families. Be sure they feel you see them as people as well as employees. 2. Involve employees in …

The Survey Feedback Process for Organizational Development and Change By Chris Stowell
THE PURPOSE OF SURVEY FEEDBACK:In globally competitive environments, organizations are seeking information about obstacles to productivity and satisfaction in the workplace. Survey feedback is a tool that can provide this type of honest feedback to help leaders guide and direct their teams. Obstacles and gaps between the current status quo and the desired situations may or may not be directly apparent. In either case, it is vital to have a clear understanding of strategies for diagnosis and…

Creativity and Innovation - Large Firms Versus Small Firms By Kal Bishop
There is a pervasive assumption that small firms are more creative and innovative than larger firms. That is, they identify problems and generate ideas (creativity) and idea select, develop and commercialise (innovate) those ideas to a greater degree than larger firms. However, there is a large degree of untruth to this assumption:a) Small firms suffer from a different set of problems than larger firms. Small firms, for example, tend to lack resources whereas larger firms tend to have more res…

Develop Your Managers and Keep Your Staff By Lorraine Pirihi
Following on from the last edition of The Organised Times where we spoke about developing the people in your business, this week we're focussing on the importance of the continual development of your managers.Leadership comes from the top down. Poor management skills is the cause of most employee dissatisfaction and results in their poor performance.The following article by Nathan Chanesman from My Profile is worthwhile reading:Poor management skills lead to poor employee performanceIt's dishe…

The Magic And Mystery Of Teams
Discover The Coach Within YouOne of the three basic roles of leadership is the coach or mentor. The best boss is often the best coach. (See: http://tlc-leadership.com/the_three_faces_of_leadership) In sports the coach is very conscious of his role but in the business world most coaching is unconscious or even accidental.Just as many a dad learned to coach by jumping in with his son's baseball or hockey team or his daughter's basketball team most manager / coaches learned the art through a baptis…

Just In Time (JIT) Vs Supermarkets
Many pioneers of lean manufacturing or JIT traveled to USA to study the Henry Ford's line assembly system. They studied the manufacturing system which made Henry Ford one of the richest of the planet. They studied the pluses and minuses of the system. But, many Japanese manufacturers were more interested in supermarkets than Ford's system. Sounds bad? It is true though. Lean manufacturing pioneers thought about the possibility of using the super market concepts in the manufacturing process that …

Reduce Inventory Shrinkage - Put 2% of Your Annual Inventory Cost back in Your Pocket Using "Sticks"
A previous article outlined the horrific costs associated with Inventory Shrinkage in the retail industry - approximately 4% of the total annual inventory costs. A good POS (Point of Sale) system can help cut this in half by helping to eliminate two of the major causes of Inventory Shrinkage - internal theft and 'messed up paperwork'. The last article dealt with the 'carrots' you can implement with a good Point of Sale system to reduce the internal theft component of Inventory Shrinkage. It cove…

Strategic Planning for Associations: Planning to Plan
Making the commitment to undertake a strategic planning effort is an extremely important first step, but once you've done this, what can you do to ensure you get started on the right foot and continue on track? Here are some tips. Break the Mold Start by assembling the planning committee. Strive to create a team that has a good balance of board and non-board members, and seasoned as well as emerging leaders. Include creative people who aren't afraid to challenge the status quo. Even though the c…

You're Effective, We're Effective By Michael Beitler
Every leader wants his or her organization to be effective. Every leader realizes organizational effectiveness depends on the effectiveness of individuals. Therefore, it is critical to remember what is necessary to make an individual effective (not only for the subordinates, but the leader him/herself).We have learned (or should have learned) that the unrelenting 24/7 drive toward a goal becomes counter-productive at some point. As early as 1908, the Yerkes-Dodson Curve demonstrated the relati…

Innovation Management – Reducing Hierarchy By Kal Bishop
Creativity can be defined as problem identification and idea generation whilst innovation can be defined as idea selection, development and commercialisation.There are other useful definitions in this field, for example, creativity can be defined as consisting of a number of ideas, a number of diverse ideas and a number of novel ideas.There are distinct processes that enhance problem identification and idea generation and, similarly, distinct processes that enhance idea selection, development …

Does Your Culture Support or Sabotage Your Strategy? By Graham Yemm
“An organization’s capacity to execute its strategy depends on its “hard” infrastructure--its organization structure and systems--and on its “soft” infrastructure--its culture and norms.” Amar Bhide (Harvard and Columbia)Is your organisation one which invests a considerable amount of time and effort (and, therefore, cost) in looking to the future and creating a strategy and strategic plan? I hope so! However, what happens if the plan is not successful and the objectives not achieved? Is the…

1. Motivation - You Get What You Reward By Alan Fairweather
There's a programme currently running on BBC Television in the UK called - "Little Angels." It's a series that offers help and advice to parents who're experiencing behaviour difficulties with their children. I'm sure there are similar programmes in other parts of the world. The children are often out of control, won't do what they're told and generally dominate the family.Part of the programme shows the parent dealing with the child while receiving instruction from a clinical psychologist thr…
Help For Troubled Teens
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2. The Top Three Problems IT Managers Face and How to Overcome Them By Frank Schmidt
Todays business environment has changed drastically from just a few years back. Rather than working exclusively with equipment, data, and systems, todays IT managers face issues such as cross training, personnel management, interdepartmental communication, and a widening job scope for all IT employees.This expansion of the IT job realm has left many IT managers juggling new challenges. While the problems, in and of themselves, might appear overwhelming, there are simple, proven ways to rise ab…

3. Managing Project Risks (Part 1): Don't Be Snared by These 6 Common Traps By Adele Sommers
When your enterprise decides to undertake a new endeavor -- whether it's designing a new training program, planning a new service, or revamping an existing product -- this endeavor is called a project. It involves people, funding, resources, schedules, requirements, testing, fine tuning, and deployment, plus a host of other activities.You may have seen this phenomenon by now: projects are risk magnets. Why is that?There appear to be several factors involved. Managing project risk is a process …

4. Nine Ways Johnny Carson Can Help You Run Outstanding Meetings By Ed Sykes
Recently, America lost one of the giants of late night television, Johnny Carson. He was a master at his craft, because he would conduct his show, essentially like a ninety minute meeting. The program would be entertaining, insightful, informative, and leave you wanting more.Many times we fear going to meetings because we feel, based on past experiences, that they are going to be boring, not relevant, lack information, and we can’t wait until the meeting ends.Here are my eight techniques use…

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