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1526. Why Management Kills Creativity By Azriel Winnett
      Ten or so years ago, an international consultant, specializing in employee involvement and team development, published a story relating to workplace communication that is heartwarming and damning at the same time. In 1981, Peter Grazer was working as the project engineer on a construction project to modernize a silicon manufacturing facility in St. Louis, Missouri. A crew of ironworkers had been assigned a particularly daunting task of erecting some structural steel in a difficult to reach …



1527. How to Dodge Distribution Difficulties By Cheryl Lockhart
      It happened again. I ran into an old friend while registering for the World Masters Games last month and as we were catching up, she complemented me on a necklace I was wearing. When I told her I bought it in South Africa on my last trip there, she exclaimed, "You have to start importing these. You'd make a fortune!"The Great Import PlanThis is a refrain I've heard over and over again and while there is some truth in it, you can make money being an importer, there is a certain amount of naivet…



1528. One Simple Idea to Grow Your Business By Darcie Harris
      Perhaps the most common theme I’ve heard in working with business owners or managers is that they rarely have time to plan for the future. They are so busy with day to day tasks and responsibilities, just getting through their weekly “To Do” list or fighting fires consumes all their time and energy, and then some.Business owners often tell us that effective marketing strategies are not in place. Why? Because they are too busy selling. New products and services are not being developed. Why…



1529. Conflict Resolution - Not As Simple As A, B, or C By Kelly Graves
      Wouldn’t it be nice if you could just take a simple test to resolve your conflicts and have proper conflict resolution? A multiple choice test would be the best:1. The person you are in conflict with is?a. Controllingb. Indecisivec. DemeaningJust choose letter A, B or C and you magically uncover the solutions to all your conflict problems.How great and easy would that be!Unfortunately, conflict is much too complicated to squeeze into a simple multiple choice test. Conflict is a complex experie…



1530. What do Employees Really Want?
      A major problem for business owners and employers today is getting the best employees and then keeping them. Sounds easy, but any employer will tell you that these activities take up the most time and have the biggest impact on business results. So how do you go about retaining the good people once you’ve found them? Understanding what your employees want from a workplace sounds like a logical place to start. After all, if you know what your employees are after, you simply need to provide it and…



1531. How Roman Abramovich Became a Billionaire at Age 34, and Why Most Managers Struggle By David Ferrers
      When he was only 36 years old Roman Abramovich bought Chelsea Football Club. Within a year he had spent £90m on new players and Chelsea finished 4th in the league.Mr. Abramovich’s reaction was to fire the Manager in 2004 and bring in Portuguese coach Jose Marinho. In 2005 Chelsea won the Premiership, The League Cup and the Community Shield. They also made the semi final of The Champions League.Mr. Abromovich’s behavior differs from that of most other senior managers in four important ways.Do …



1532. Communication Smoothes the Path of Change By Helen Wilkie
      Productivity almost always suffers in times of great change, because employee stress dramatically increases due to the universal fear of the unknown. In these times, communication becomes more important than ever.Often senior executives genuinely believe they are communicating with employees when it comes to matters that affect them. Unfortunately, they often underestimate the number of matters that includes, for the fact is that most high level decisions will affect employees in one way …



1533. Building A Practice On Purpose Series Part #6 - Forge A Practice On Purpose Operating System By Brad Swift
      We're all familiar with the importance of our computers having a dependable operating system, if for no other reason than we may have experienced the contrast of NOT having one. Operating systems are foundational to building a strong practice and life on purpose. While this article is about building such a system in your practice, don't forget that it's also vitally important to take the time and invest the energy into building and maintaining a similar personal foundation.Here's a skeletal …



1534. Make the Most of Your Time - Focus on Strengths By Martin Haworth
      Once working and focused in tune with what they do best, your people are freed up to deliver their very best performances. They encourage others to work to their strengths too. Thus, each is far more effective. By recognising this in each other, there is another benefit. Everyone realises the value that differences can bring to the team, business or organisation. And that is valued - people work together much more freely.So, by challenging each other to be honest about what others can do bette…



1535. Jewelry Use by Employees By Lance Winslow
      Many companies have dress codes, which include jewelry. Some companies do this because they do not wish to offend customers who are of various faiths by employees who wear necklaces with religious symbols. Others out of practicality as some jewelry can get caught in machinery and cause severe injury or even death. You may wish to have a jewelry policy to prevent loss of your customer base and/or prevent employees from dying, which could inadvertently drive up your commercial insurance costs.On…



1536. Manage Your Time - Save Your Business. By Edward Charkow
      If you work from home, chances are you already know that you’re really pulling “double duty”. You probably work on your business while doing the laundry, corralling the kids, or fixing dinner... and let’s not forget all the phone calls from family and friends expecting you to run errands or just "go out" for an afternoon of fun.One of the hardest parts of running a home business is separating your work from your family and social life. Here are six proven ways to keep your home life running sm…



1537. Are Your HR Hiring Policies Strangling Your Company's Economic Survival? By Jean Dickson
      If you walk the streets of some towns, you can almost always pick the people who work for certain employers. It may be my weird sense of humour, but each time I see one of these people, I imagine the Human Resource officers squeezing the new hire into a machine that plunks the person into a mould and then squeezes and scrapes away the parts that don't fit. Now, don't get me wrong. I'm not saying that a good organizational match between employee and company is wrong. What I am saying is that wh…



1538. Ten Ways To Improve Your Customer Service
      1. Stay in contact with customers on a regular basis. Offerthem a free e-zine subscription. Ask customers if theywant to be updated by e-mail when you make changes toyour Web site. After every sale, follow-up with thecustomer to see if they are satisfied with their purchase.2. Create a customer focus group. Invite ten to twenty ofyour most loyal customers to meet regularly. They will giveyou ideas and input on how to improve your customerservice. You could pay them, take them out to dinner orgiv…



1539. Saying One Thing, Doing Another... By Colin Shaw
      This week I was asked to speak at an internal conference for a bank. The subject was how to build a great customer experience. However, the reality was somewhat different to the title. I sat listening to speaker after speaker - all coming along with the same message “how can we stuff more products into our clients and achieve our targets”.As I sat there I started to think, why do people say one thing and do another? Do they really think people are that stupid that they cannot see the conflict …



1540. Stop Waste, Fraud and Abuse By Chris Anderson
      Each year, businesses write-off six percent of revenue to waste, fraud and abuse. But why would managers throw all that hard-earned money away when there is a reliable way to eliminate waste, fraud and abuse using accounting policies & procedures to create internal controls.Internal controls eliminate uncollectible receivables; prevent theft or embezzlement; optimize inventory; and stop waste, fraud, and abuse. Utilizing just a single control will add real money to your bottom line each mont…



1541. Conflict Resolution Training- When Personal Safety is an Issue By Maria Boomhower
      Conflict generally arises by having your needs, desires, perceptions and values challenged.When a person feels that their values are being challenged they generally respond the strongest. Inwardly they feel their personal safety threatened and desire to stop that threat.Surprisingly for most people, is that one of the reasons many attempts at conflict resolution fail is the desire to keep emotion out of the equation. People will look at content and make a decision on how to proceed with the co…



1542. Coaching Champions at Work By Frank Salisbury
      I saw Brian Kerr (the Irish national football coach) on television not so long ago and it reminded me of a platform I shared with him at a Banking Institute seminar in Dublin. Whilst I was waiting for my turn I listened to Brian and experienced two emotions – admiration and jealousy. Firstly I admired what Brian had already achieved at under 21 level and the passion with which he expressed his love of the game. Secondly I was jealous at the way in which coaching in the sports world is readily …



1543. Implementing Change By Andrew E. Schwartz
      There are different reactions that individuals experience during time of change. Understanding the emotions of an individual may better help them get through the period of unexpected change. A possible reaction is anger towards person(s) responsible for or involved in the change. One may return to old habits, the familiar comfortable way of doing things, avoiding reality and denying the change. Thinking becomes rigid and new ideas, methods, structures, etc., are perceived as threatening so one…



1544. ISO 9001 Registration – 8 Steps for Success By Chris Anderson
      You’ve made the plans, built the quality system and conducted the audit. So how do you register your company as ISO 9001 conformant? And how can you be sure you’re getting the most value for your investment? Here’s how the process works.Certifying Your Company and Quality SystemAfter your company's ISO 9001 audit, you will want to register your company's quality system to show that you've met the requirements. And to do this effectively, you will need to follow eight essential steps.1. Finding…



1545. Smart Staffing: Replacing a Key Manager By Marcia Zidle
      Have you been in this situation? One of your top managers left suddenly and you’re under the gun to replace her quickly. So you promoted her assistant. That was a disaster. You now need to replace him but want to do it right this time and avoid another costly mistake.This is an example of the hundreds of 'management staffing gone wrong' disasters that I’ve witnessed in working with many companies. In today’s hurry-up and get-it-done work world, many people are unwisely promoted to manageme…



1546. What Personal Assistants Really Want By Lorraine Pirihi
      What would happen if the personal assistants in your organisation were away for a week? How would it affect the running of your business or department? How would it affect you…personally?If you are fortunate to have a personal assistant whom you heavily rely on to assist you, in most instances you would find yourself run ragged if they were absent for longer than a day.This week I spoke with two clients who were in the situation where their p.a.'s had been on holiday and these clients' lives w…



1547. Motivating Teams
      Motivating Teams Introduction: Working with teams, whether as leader of a single team or manager of several, is an essential part of a manager's remit. Teamwork is rapidly becoming the preferred practice in many organizations as traditional corporate hierarchies give way to flat, multi-skilled working methods. This section is an indispensable and practical guide to leading teams with expertise, covering subjects such as defining the skills required to complete a project, establishing trust be…



1548. A Tricky Supervision Challenge By Laurie Weiss, Ph.D.
      Many managers believe that treating their team members as responsible adults will assure excellent results. The truth is that while this usually is effective, some people need much firmer limits than others to perform their jobs.Ellen, the manager of a rehabilitation hospital unit, was discussing her frustration in supervising one of her social workers. Ellen would much rather help Angelique be successful at her job than to fire her, but things have not been going well. “When I give her a dire…



1549. It's All About Performance - Or Is It?
      Donald was the best sales executive they had. He consistently met or beat targets but in the end they restructured and made him redundant. Why? No one really liked him. He upset his peers, staff and customers. He did not 'fit'. Sound familiar? Someone wise once said 'we seem to hire people for what they know and fire them for how they do it.' Performance management is all about improving performance and the satisfaction of employees. Delivering the results the organization requires and the needs…



1550. The Punitive Approach to Marginal Performers By Andrew E. Schwartz
      MANAGING A MARGINAL PERFORMER: Often a marginal performer, even after therapeutic counseling, may not understand that his or her work is seen as substandard. The manager will have to ask the employee directly how the performance could be improved. If the manager still meets with resistance or avoidance, as a last resort he or she will have to give suggestions.THE PUNITIVE APPROACH: If the unsatisfactory performer refuses to commit to a self-proposed improvement program, or belligerently denies…



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