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1501. Strategies for Planning and Conducting Effective Meetings By Kate Smalley
      Did you know that business executives spend about half their time sitting in meetings? In fact, 40 to 50 percent of their working hours are consumed by meetings, according to a study by the Annenberg School of Communications at UCLA and the University of Minnesota's Training & Development Research Center.Meetings are inevitable - whether you’re a business executive or member of a volunteer, social, or civic organization. But meetings can be a very effective and efficient way to communi…



1502. Increase In-House Nursing Homes Collections By Steve Austin
      The following nursing home collections report outlines 11 guidelines you can follow to increase the amount of in-house long term care collections your facility collects.1] Have A Defined Long Term Care Collection PolicyOne of the major causes of delinquent nursing home receivables is that the facility has not clearly defined to its residents/responsible parties and business office staff when the accounts are to be paid. If you are currently 'playing-it-by-ear', and have no consistent guideline…



1503. Knowing versus Doing - Execution In The Workplace By David Meyer
      Have you ever worked with someone who always seemed to have the answers; who always seemed to know what should be done; who could always quote the experts view on a certain situation, but for some reason, just couldn't perform as expected?Working with a client last month I was struck by the fact that my client was already very knowledgeable about the issue that we were discussing. As we talked through the situation it was clear to me that my client was well read on this subject. He also recoun…



1504. Projects and Operations: An Amicable Separation
      IntroductionProjects and Operations are quite distinct sets of activities that, when mixed, can cause unnecessary havoc with the management of each. They have different resourcing requirements, require different management styles and have different objectives. Projects are time-constrained and initiate change. Operations are ongoing and suffer change, sometimes unwillingly...This short paper is a brief overview of the definitions, descriptions and characteristics of each set of activities. And c…



1505. Systems Thinking and Open Systems in Organizations By Michael Beitler
      Systems thinking is important for Organizational Change (OC) practitioners (and managers) because rarely is there an "evil" person in the organization bent on bringing pain and destruction. Bad behavior, or ineffective behavior, is often unwittingly rewarded by management. Protecting turf, not communicating with peers, not contributing to the team, high absenteeism, and resisting change happen for a reason.In many organizations (especially in American organizations), the management team goes…



1506. Follow Up: It Makes A Difference By David Handler
      A while back the headlight switch on our minivan quit working, so early one Saturday morning we took it to the neighborhood repair shop that has been mailing postcards to us the past three years. They said it would take 90 minutes to check things out.Three hours later we call: still haven’t gotten to it, but it’s up next. Two hours after that we call again: he’s looking at it right now. Three more hours, another call: yep, it’s broken, but we can’t get the part until Monday. We decide to pick …



1507. 5 Hot Job Negotiations Tips! By Paul Megan
      Everyone gets excited by a job offer. It’s the culmination of an industrious job search. At last you’ll be moving on . . . hopefully to something more interesting, challenging and lucrative.A job offer is a vote of confidence in your ability to do a good job. And it says a lot about your skill in developing a rapport and chemistry with your next boss.But the job search process isn’t over!How you close the deal by successfully negotiating a compensation package can make or break the job off…



1508. Search Engine Strategies, the Event
      The Search Engine Strategies event provided us with fodder for a series of articles to help business owners increase their market share, extend their marketing reach, and dramatically expand their geographical reach into new sources and new markets. Search engine optimization allows a company's web site to defeat time and distance to maximize the company's potential. Why we went: The last time we sent anyone to the Search Engine stategies conference was in 2001 - I think. Not because we were rea…



1509. Innovation Management – some ideas are better than others By Kal Bishop
      Creativity can be defined as problem identification and idea generation whilst innovation can be defined as idea selection, development and commercialisation.There are distinct processes that enhance problem identification and idea generation and, similarly, distinct processes that enhance idea selection, development and commercialisation. Whilst there is no sure fire route to commercial success, these processes improve the probability that good ideas will be generated and selected and that in…



1510. Making Assumptions - A Critical Communication Mistake In Business And In Your Personal Life! By Lorraine Cohen
      We draw conclusions about people through observation, their behavior, past experiences, other people’s comments, etc. We assume who people are, what they think/need/want with such speed we fail to recognize how our own viewpoint colors the way we connect with and relate to people and situations. We even hold assumptions about ourselves!Let’s focus for a moment on verbal communication. Making assumptions has become a part of the way we communicate (or don’t communicate) with each other.During m…



1511. Small Business Checking Accounts By Lance Winslow
      ACCOUNTING AND BILLINGCHECK BOOKSWe recommend that you maintain a business checking account in addition to a small business credit card merchant account so that you can take credit cards from purchasers. This way you will know exactly how much is going into your merchant account and how much of your volume percentage is being done through credit card usage. You should shoot for 50-60% credit card sales and debit cards. If you are an owner/operator, you may not be as concerned with this numb…



1512. Influencing the Organisation By Tony Marven
      There is a saying about management that suggests some managers are so focussed on the details of a business, that when the Titanic was sinking those particular managers were still straightening chairs in the dining room. Whether we love ‘em or hate ‘em, managers are here to stay, and their job is fundamentally to manage the resources within an organisation for optimum efficiency and effectiveness, and by doing so to achieve the organisation’s goals. To help them do this they have the gift of a…



1513. Quality Hiring: Are You Doing It Right? By Marcia Zidle
      Quality hiring is more than running ads, screening, interviewing and checking references. It is a series of specific procedures that can bring in top candidates or create bottlenecks and inefficiencies. Here are six ways to enhance the entire recruitment process.Select the right sourcing method. While the typical sourcing channels include in-house recruiters, employee referral programs, executive search firms, advertising, temporary staffing agencies, campus recruiting and, of course, the in…



1514. Stop the Revolving Door of Employee Turnover By Robert Cameron
      The challenge and cost of employee turnover is one of the most discussed, most frustrating and most misunderstood problems businesses face. CEO’s have identified employee retention as one of their key challenges in 2005. Yet organizations continue to struggle with this costly issue. The science of psychological assessments has recently advanced, allowing the development of much more predictive assessment tools.If you do not know what your employee turnover cost is, many experts agree that you …



1515. Performance Reviews That Actually Improve Performance By Jan B. King
      Employee performance reviews are one of the most dreaded tasks by most managers. It is hard to win here – you can never say enough good things, and one word of criticism is generally the only thing they will remember.Taking the easy way out and just documenting the positive will cause you a lot of trouble if you ever need to fire the employee.The only way this ever gets better is with a lot of practice, and a pretty thick skin. Think about it this way: a bit of feedback that no one else has th…



1516. One Thing You Can't Hide By Gordon Goh
      One of the most important of all motivators at work is consideration. Employees report that the best managers they ever had were people who cared about them as people and as friends. These managers took the time to ask them questions about their lives, and to listen patiently while they talked about the dilemmas and problems and situations in their families. The more that the employees felt that the boss liked them and respected them, the more empowered and motivated they felt.Caring Is The Ke…



1517. Managing Organizational Change – Some Basic Principles By R.G. Srinivasan
      Managing transition is never easy. The loss of familiarity with the new processes, necessity and ability to learn new things and new ways of working is often very painful. The people and organizations accustomed to a certain way of work will take time to change.While change is essential for progress, what are the elements to focus in preparing for the change management initiative?VisionHelen Keller said “nothing is more tragic than someone who has sight, but no vision”. Vision inspires all …



1518. The Leadership Imperative: Making Your Leadership Your Life By Brent Filson
      Nearly all leaders I've encountered are underachievers. They're getting a fraction of the results they are capable of. And in most cases, it's their fault. Their failures are the result of the choices they make. For the opportunities to consistently get more results are all around them all the time, theirs for the taking.For instance, to start getting more results than you are accustomed to getting, you simply have to change your mind-set. You should aim to make your leadership your life …



1519. Leadership Styles - the Ten Top Qualities the Best Leaders Show By Martin Haworth
      Top leaders...Are Visionary Top leaders have a very clear understanding of where the organisation is going and a clear strategy for getting there.Communicate Really Well Great leaders ensure that their message gets across to all in the organisation - clearly.Are 'People' people Having a love for people helps these top performing leaders build relationships and develop wonderful team spirit.Let Go of the 'Doing' Great leaders do just that - lead. They let their people get on with the doing - an…



1520. Improve Your Bottom Line, Benefit From Employee Ideas
      Customers want our products and services to be better, delivered faster, and produced less expensively. This means that everything we do needs to be improved. To stay competitive in this world we have to be better then we were last year and we should be prepared to be better next year. We must continuously improve. Engaged employees can show us the way. All employees can be thinking about how to reduce costs, looking at safety issues, reducing wastes and improving the environment, while at the …



1521. A Winning Way to Handle New Ideas By Azriel Winnett
      Janet DiClaudio, who was charge of medical records at two large American hospitals, had an unusual problem. But, the past master in finding creative solutions to work related problems that she was, she found an equally unusual solution. Of course, proper record keeping is critically important in any hospital. Moreover, if it is run on a commercial basis, medical records will determine how and what the institution gets paid. On the other hand, filling out medical records is not the most exci…



1522. Issue Management Methodology for Tracking Project Issues
      1. What is an Issue?An issue is an incident, circumstance, problem or inquiry that affects or potentially affects the timely delivery of the project, product or service, it may also impact the quality of deliverables and the cost of production.Some projects are ongoing and the definition of an issue is a little different. A help desk defines an issue as a request for help that requires a response. A service department keeps track of service requests as issues. A software maintenance group tracks…



1523. Nine Secrets to Running Outstanding Meetings
      Nine Ways Johnny Carson Can Help You Run OutstandingMeetingsBy Ed Sykes © 2005 all Rights ReservedRecently, America lost one of the giants of late night television, Johnny Carson. He was a master at his craft, because he would conduct his show, essentially like a ninety minute meeting. The program would be entertaining, insightful, informative, and leave you wanting more.Many times we fear going to meetings because we feel, based on past experiences, that they are going to be boring, not relevan…



1524. Supply Chain Management 101 By Dan Johnson
      Answering the question of what Supply Chain Management is, is as simple as breaking down the phrase into its component parts. Supplies are those inputs that a company relies upon to produce the product that will ultimately reach its customers. The chain is the group of suppliers that bring those inputs to a company and the process whereby those inputs are integrated into the company. And finally, management is the coordination and organization of all these inputs and their implementation. …



1525. How To Decrease Downtime and Increase Productivity By Lawrence Bush
      All maintenance activities of the workforce must be documented, this includes breakdown repairs, callouts, preventive maintenance, replacement maintenance, overhauls, and Testing & Inspection work. Maintenance work by production line employees must be included, whether or not the employee is listed as in maintenance. These activities can then be mined for maintenance information "gold".List all repetitive workOne of the first things that a maintenance supervisor should be concerned with is rep…



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