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1476. Assertive Communication - 6 Tips For Effective Use By Lee Hopkins
      What IS assertive communication? Assertive communication is the ability to express positive and negative ideas and feelings in an open, honest and direct way. It recognises our rights whilst still respecting the rights of others. It allows us to take responsibility for ourselves and our actions without judging or blaming other people. And it allows us to constructively confront and find a mutually satisfying solution where conflict exists. So why use assertive communic…



1477. The SMART Way to Set Goals
      Goal setting is equal parts art and science. Many people create goals that simply don't work. If you're in business, you don't have the luxury of creating goals that don't work. You need to work effectively and you need goals you help you do it. Here is a great way to create good goals that work... that keep you on track. They're called SMART goals and the acronym SMART will help you to remember the things that each goal needs to be: * Specific: Your goal needs to be stated in a way that is clea…



1478. 8 Tips To Increase Your Bottom Line
      8 Tips To Increase Your Bottom Line Growing your business may have more to do with what's going on inside your offices than outside in the marketplace. If you looking to increase your bottom-line you may only need to look at what's motivating your workers performance. So how do you improve performance? Landing a large contract can be a milestone for a growing company but if your team is ill motivated to fulfill the demands of the contract loss may be eminent. Increased demands to improve product…



1479. Hiring for Success By Megan Tough
      Hiring someone new to work in your business is one of the most critical decisions a business owner makes, although it is not always given the justice it deserves. If a position is vacant, or additional staff are needed, recruitment decisions are often driven by the pressure to get someone in quickly, rather than waiting for the best person to fill the job. Lack of proper and systematic recruitment process can also result in a high cost to the business.The direct and indirect costs of this rec…



1480. Effective Coaching Releases Employee Discretionary Energy By Rick Johnson
      Discretionary EnergyWhat is discretionary energy? Discretionary energy is the energy an employee uses when going above and beyond the call of duty to complete a task or get the job done. Every employee has discretionary energy. The amount of energy released and employed at work depends on their attitude, how well they enjoy being at work, how they are treated and how they feel about the company.Discretionary energy can be the difference between doing what is expected and performing in an outst…



1481. Managing YOUR Expectations By Cynthia Kyriazis
      I sit on the board of an organization and at the last meeting found myself speaking with another board member named Standolyn Robertson. Standolyn is also a business owner and our conversation was about managing expectations … both ours and our clients. She said something that is very true--‘It is about using our knowledge and expertise to foresee and side-step roadblocks, revise unrealistic timelines and debunk myths.’ And I couldn’t agree more.But there are times when I am not there to coac…



1482. Is It Worth To Outsource? How One Can Outsource Wisely By Alex Polonski
      Recent trends in software development market show that it is no longer the most efficient way to work onshore. Competition is too high and in some particular cases, US or European IT people even go farming rather than admit the situation and adapt themselves. This article is mainly for those who are going to stay straight in the industry whatever surprises it keeps bringing.International division of labour has done its work. So nowadays, if you ask anybody about the regions he associates with …



1483. Are You the Culprit? By Robert A. Kelly
      Are you a business, non-profit or association manager who pretty much ignores your organization’s important outside audiences?If that’s you, do you realize how difficult you’re making it to achieve the important behavior changes you really need and want? I mean changes that lead directly to achieving your department, division or subsidiary’s objectives?I’m talking about achieving new levels of membership applications; growing the repeat purchase rate; capital givers looking your way; a…



1484. Doing More With Less By Cynthia Kyriazis
      This is a bottom-line environment.Decreasing the downtime of revenue producing employees is a major concern. Efficiency, effectiveness, productivity gains, lowering expenses and increasing ROI are words we are all hearing more of these days. Yet "Sales and Marketing Management" magazine says that less than half of today's sales forces have ever sold during the type of economic market we are currently facing.InvestmentAside from the obvious investment in training, sales professionals are provid…



1485. Top Ten Tips About Communicating with Your Employees Effectively By Martin Haworth
      Communication is the basis of who you are as a manager/leader in business. The rules are simple and the good news is that you can learn them and develop your skills...and it's quite easy! Here's the low-down on great Communication:-The best communicators... Keep It SimpleGreat Communication is about making what you say very easy to understand. Just realise that important messages get across better without loads of technical jargon or 4 (or more!) syllable words. Less is definitely more.Know Th…



1486. Appraisal Interviews: What To Say & How To Say It By Andrew E. Schwartz
      STEPS TOWARDS A GOOD APPRAISAL INTERVIEW:Don’t say: “You just don’t seem to care about doing a good job.” “You seem to be more interested in scoring points against Charlie than in working with him.” “You’re too defensive.” Do: Stick to behavior. say, “Here’s what I saw,” or, “Here’s what I heard you say.”Here is some advice for supervisors that will contribute to a successful appraisal interview. 1. Stick to goals. Measure performance against previously discussed and agreed upon goals. 2. Do n…



1487. Know the Source of Business By Darcie Davis
      One of the first questions we ask a prospect or new client is, “How did you get the business you have so far?” Some can answer exactly. Others aren’t as certain.When we begin our first discussions with a new client, our preferred modus operandi is to set up a program that allows us to talk to their customers who will give us a comprehensive view of our client’s business. If we can’t talk to customers right away and find out why they selected our client and what the experience has been, …



1488. Conquering the Number One Problem in Business--Poor Communication By Tracy Peterson Turner, PhD
      The Number One problem in business is poor communication: between coworkers, with clients, across functional areas, up the food chain. When I ask anyone I meet “What’s the one thing that causes problems in your company?” the answer is always Communication: poor communication in relaying instructions, miscommunication because of irresponsible delivery, too little information when conveying changes in policies or procedures, not enough exchange of information when relaying new concepts or ideas.…



1489. CEOs And Boards Are Locked In A Spiral Of Doom By Brent Filson
      American CEOs are dropping like flies. Boards, armed with new federal rules and stock exchange requirements coming in the wake of the corporate scandals of the past few years, are getting rid of underperforming CEOs at record rates. This trend is all the more notable because it's happening during an improving economy and stock market.However, the real reasons for the CEO bloodbath are being overlooked. Analysts pin the bloodbath on the CEOs. But it's not just the CEOs who are failing. Boa…



1490. Sarbanes-Oxley and Section 404: Old Dog, New Teeth By Gerald Czarnecki
      The failures we have seen in the quality and integrity of financial reporting in corporate America are clear evidence that something was awry. It is the responsibility of corporate boards, managements, public accounting firms and regulatory agencies to put confidence back into the financial statements issued by our society’s most significant entities. Although some would argue that Sarbanes Oxley went too far, it is also now evident that government action and the use of enforcement muscle was …



1491. Knowledge Management - Keys to Successful Communities of Practice (Networks) By Chris Collison
      How can I make my community of practice truly effective?How can I prevent my network becoming a "notwork"?Communities of practice (networks) lie at the heart of successful knowledge management in most organisations. They are the lifeblood of informal exchanges of knowledge. Typically, communities go through a series of stages as they develop. This article, drawn from a best-selling knowledge management fieldbook by its author, identifies the key steps involved in creating and sustaining a su…



1492. Using, Choosing, and Using an educational consultant By Terry Freedman
      IntroductionThe aim of this document is to provide advice and guidance in choosing a consultant in the field of education. You may be the headteacher or principal of a school or college, an officer in a local education authority (LEA) or school district, or the director of a private company wishing to undertake work in the educational sector. This article focuses mainly on information and communication technology (ICT), but the underlying principles also apply more generally.Using a consultant…



1493. Resolving Needs - What Your Employees Wish For! By Martin Haworth
      For your people, they want to do a great job - no, really, despite your experiences, they do. And what might seem to 'the management' the important things, just don't stack in the day-to-day reality of the workplace. Here's why.Your people want to focus on looking after their customers, yet there are many things, often just little things, that get in their way. Removing these little things they are having to tolerate, allows them to deliver the very best service to their customers. Yet…



1494. Communicating Across Time Horizons
      There was a time in my life when I sold life insurance. Well, to be frank, I tried to sell life insurance. With little success.And while I didn't sell any insurance, I did learn a thing or two, and I'd like to explore one of them with you today - time horizons.Some of the prospective policyholders I met could visualize themselves well into the future, say 20 or 30 years into the future. They were obviously good prospects for life insurance. Others focused more on the coming year or few years. To…



1495. It's All About Performance - Or Is It?
      Donald was the best sales executive they had. He consistently met or beat targets but in the end they restructured and made him redundant. Why? No one really liked him. He upset his peers, staff and customers. He did not 'fit'. Sound familiar? Someone wise once said 'we seem to hire people for what they know and fire them for how they do it.' Performance management is all about improving performance and the satisfaction of employees. Delivering the results the organization requires and the needs…



1496. Ten Secrets of Super Successful Meeting Planners By Susan Friedmann
      Whoever said that being a meeting planner was easy, lied! Rather, it should be classified under the tough and demanding job category. But, along with being tough, it’s also fun, exciting, exhilarating, stimulating, and never, never boring. You have the opportunity to go to exotic places, stay in luxurious hotels, and experience life from a totally different angle. Who could ask for anything more? For those of you ready to shoot me at this point, know that I fully understand your pain!The …



1497. Getting Along with Critical People By Todd Linaman
      We all have to deal with critical people at times. You know the type - the person who can spot a flaw from across the room, gives unsolicited advice, frequently complains and passes judgment, is negative and seems impossible to please.We can all be critical. Every day, we literally critique everything that goes on around us consciously and unconsciously. Unfortunately, some people tend to verbalize the thoughts many of us have learned to keep to ourselves. When things don't go our way or we're…



1498. Tips for the Successful Manager/Supervisor By Mike Burstein
      Learn how to delegate Use sincere praise Seek employee input for change Screen applicants with appropriate testing Create an employee reward/bounty program for new hire referrals Do not hire husband/wife, parent/child teams – if one is terminated, the other may become a problem employee Long commutes usually lead to a disgruntled employee – take an applicants commute into consideration when hiring Set up a complete and ongoing training program Pair up each new hire with a long time employee a…



1499. Allowing Employees Responsibility By Andrew E. Schwartz
      Merely assigning a task with detailed instructions is not effective delegation. An employee cannot grow without the freedom to make decisions on how the job should be done. Managers must also be aware that only through the conjunction of responsibility and authority can the desired results be achieved. Additionally, a delegate must be held accountable for his or her actions.After a manager has delegated a task to a subordinate, he or she must not take it back, make changes in the assignment, o…



1500. Change Happens: Change and Transition Management for the Individual By L. John Mason
      Life change is unavoidable. The pace of change has increased to a record rate with the latest innovations and information technologies. Our body's primitive response mechanism has not been able to keep pace and we are living with "overwhelm" as a daily companion. We do not have time to adapt at a genetic level, so we must learn to use behavioral adaptations to survive and thrive.Each of us is a unique person with our unique habitual response to stress. Some of us respond to stress with anger, …



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