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126. This Old Business By Michael S. Winicki
     Not long ago I was asked to come out and take a look at a business that had been around for about 10 years... but the owner was frustrated with the amount of money he was making.Here is the story of a natural food retail store located in New York State.The business itself is located in western New York State, within a small village. It sits upon one of the “main drags” going through the village and probably sees as much car & foot traffic as any other business in the limited “downtown” area.I…



127. The DMAIC Method in Six Sigma By Peter Peterka
     The Six Sigma DMAIC process methodology is a system that brings measurable and significant improvement to existing processes that are falling below specifications. The DMAIC methodology can be used when a product or process is in existence at your company but is not meeting customer specification or is otherwise not performing adequately.DMAIC is an acronym for five interconnected phases:* Define the project goals and deliverables for both internal and external customers* Measure the process t…



128. Cross Cultural Solutions for International Business By Neil Payne
     Globalisation, the expansion of intercontinental trade, technological advances and the increase in the number of companies dealing on the international stage have brought about a dramatic change in the frequency, context and means by which people from different cultural backgrounds interact.Cross cultural solutions to international business demands are increasingly being viewed as a valid and necessary method in enhancing communication and interaction in and between companies, between companie…



129. Five Strategies To Strengthen Your Company’s Financial Management By Jeff Schein
     Too many businesses wait until a crisis occurs before they start to focus on improving their financial management. Often, by that time, it can be too late. By setting aside an hour now to evaluate the strengths and weaknesses of your company’s financial management activities and systems you can save a lot of time and aggravation. It can also help increase your profits, and at the end of the day that is what it is all about.The following are five strategies that will help you start to …



130. Why Your Business Needs an E-Mail Policy By Judith Kallos
     Why is it imperative to have a company E-Mail Policy? It is simply good business, that's why! In addition, having a clear and detailed e-mail policy in place, one that employees sign and date before they are allowed access through your businesss' computers, is critical to you being able to enforce or react to situations that may arise at a later date.Even assuming you have the best folks working for you, or on your behalf, does not negate the need for this type of policy to be established. …



131. Performance Appraisals: Nightmares or Sweet Dreams By Marcia Zidle
     Some managers think of performance appraisal meetings and recollections of torn Achilles' heels or root canals immediately surface. They're sort of "been there, don't want to go again" situations. The more it can be put off, the better. Study after study shows that both managers and employees are very dissatisfied with performance appraisals and often view them as a necessary evil to get over with quickly. Here are seven strategies to turn performance management from a nightmare into a sweet…



132. Assertiveness Helps Accomplish Everything By Andrew E. Schwartz
     When trying to get something accomplished, assertive behavior is the most effective. Although other methods may accomplish the intended ends, the alternatives imperil our own rights or those of others, creating conflict and building mistrust into relationships. One of the keys to effectiveness is learning how to communicate thoughts and feelings without jeopardizing yourself or others, and this ability elevates both morale and productivity in the workplace.Distinguish for yourself what is subm…



133. Effective Multi Cultural International Business Meetings By Neil Payne
     Of the many areas in international business where cultural differences manifest is in the corporate meeting room. International meetings are an area where differences in cultural values, etiquette, interpretations of professional conduct and corporate rules are at their most visible and challenging to control.In international business meetings, cultural differences between professionals can and do clash. Although it can not always be avoided, the negative effects of cultural differences can be…



134. Innovation Management – smart people don't necessarily produce great ideas By Kal Bishop
     Creativity can be defined as problem identification and idea generation whilst innovation can be defined as idea selection, development and commercialisation.There are distinct processes that enhance problem identification and idea generation and, similarly, distinct processes that enhance idea selection, development and commercialisation. Whilst there is no sure fire route to commercial success, these processes improve the probability that good ideas will be generated and selected and that in…



135. Ten Daily Habits to Explode Your Practice
     THE HABITS 1) Strengthen who you are by nourishing your mind and spirit. Pray, meditate, and or visualize each day for at least 10 minutes. 2) Make your dreams a reality by planning. State your intentions, write read, and say out loud your goals and your purpose before office hours start. 3) Improve your stats by leading and focusing your team. Acknowledge them, connect with them, and focus them on the day's priorities/goals/purpose before office hours (shift) starts. 4) Have a focus or a theme …



136. Preparation: Your Company's Best Defense in Case of Catastrophe By Willett Thomas
     You’ve hung out your shingle and are ready for business. But what if something unforeseen were to occur? Is your business truly ready for all that being in business entails? It only takes one catastrophic event to adversely impact a once thriving business. Recent world events: 9/11 destruction of the World Trade Centers and the Pentagon, the tsunami in Asia, along with other natural disasters act as a constant reminder that being well-prepared is often our best line of defense.What’s that,…



137. How Do Your Job Candidates See You? By Eric Garner
     Have you ever wondered how you come across to the candidates you interview? Here are 9 interviewer types. Work out which is most like you and you’ll know just what your candidates go through at interview.1. The Stickler. The Stickler is someone who likes to plan the interview down to the last detail. He or she believes there is a right way to interview. Once they work it out, they’ll stick to that format every time. Interviews with Sticklers tend to be highly structured, formal, polite, and bu…



138. One Minute Feedback
     Like team leaders in any industry, Call Center managers must accomplish countless tasks in a given day. From presiding over call allocations and reading and responding to e-mails, to responding to supervisors' requests, reviewing resumes and setting up interviews and meetings, it's a wonder that they are able to walk the Call Center floor to oversee regular operations. This makes delivering one-minute feedback crucial to a manager's skill set. Research shows that delivering effective feedback in…



139. Workplace Violence: The Bullying Factor
     A lot has been written about the workplace bully and so my approach will deal with the assessment and analytical process of workplace violence. During my years as a Postal Inspector on a Workplace Violence Interdiction Team in New York, I quickly gained an appreciation for the value of determining the 'root causes' or 'contributing factors' of incidents of Bullying and Bully Tactics. In all of the assessments conducted involving bullying behavior 'root causes' and 'contributing factors' enabled …



140. CEOs And Boards Are Locked In A Spiral Of Doom
     PERMISSION TO REPUBLISH: This article may be republished in newsletters and on web sites provided attribution is provided to the author, and it appears with the included copyright, resource box and live web site link. Email notice of intent to publish is appreciated but not required: mail to: brent@actionleadership.comWord count: 700Summary: The relationship between boards of director and CEOs are vital to the well-being of any company. Many boards and CEOs misunderstand that relationship and so…



141. CFOs Need To Know the Fallacies Behind "Business as Usual" in relation to Human Resources Practices
     What are your people worth? 'PEOPLE ARE OUR MOST IMPORTANT ASSET.' How many times have you heard that? More important, how many times upon hearing it have you nodded politely and then changed the subject to something more, ah, important? Human resources receives far more lip service than respect, but economic factors factors are making HR the subject of some truly substantive executive discussions-and expenditures. Human resources as a lowly cost center The Human resource department is traditio…



142. Develop Your Managers and Keep Your Staff By Lorraine Pirihi
     Following on from the last edition of The Organised Times where we spoke about developing the people in your business, this week we're focussing on the importance of the continual development of your managers.Leadership comes from the top down. Poor management skills is the cause of most employee dissatisfaction and results in their poor performance.The following article by Nathan Chanesman from My Profile is worthwhile reading:Poor management skills lead to poor employee performanceIt's dishe…



143. Lack of Operations Manuals Stunting Your Growth? By Mike Hayden
     Lack of Operations Manuals stunting your growth?CONTENTS:1. Do you lack functional Operations Manuals? 2. Use a SYSTEM to write your Operations Manuals! 3. Yes, but my people just don't/won't write stuff down! 4. But people WILL write stuff down - if ... 5. Call to Action.1. Do you lack functional Operations Manuals?Great businesses depend on systems, not people.That's because you can duplicate systems, but not people.If your business can't duplicate salable results, it won't survive. Duplica…



144. Builders Beware
     Builders Beware by Danny TangrediConsidering Building Your Own Software Solution – Read This First!Every now and again a shop owner decides to take on the challenge of building an estimating/business management system from scratch. The one’s I have come across usually have a little bit of technical knowledge, maybe some previous program writing experience, and that friend/employee who assures them “A system built from scratch, no problem.” These owners tend to think that if they build a system t…



145. A Leadership Lesson: Two Guys With Guns By Brent Filson
     PERMISSION TO REPUBLISH: This article may be republished in newsletters and on web sites provided attribution is provided to the author, and it appears with the included copyright, resource box and live web site link. Email notice of intent to publish is appreciated but not required: mail to: brent@actionleadership.comWord count: 768A Leadership Lesson: Two Guys With Guns by Brent FilsonRaymond Chandler author of the famous Philip Marlowe detective stories advised writers suffering from write…



146. Giving a Good Appraisal Interview By Andrew E. Schwartz
     Although this performance discussion is an opportunity for you to discuss your employee’s work during a given period of time, it is also, and importantly, a time for you and your employee to check perceptions and reach mutual understandings and agreements about the purposes and priorities of their jobs. This discussion can positively influence your mutual working relationship. For the performance appraisal process to fulfill its purposes, both of you need to actively participate. If you find t…



147. Influencing the Organisation By Tony Marven
     There is a saying about management that suggests some managers are so focussed on the details of a business, that when the Titanic was sinking those particular managers were still straightening chairs in the dining room. Whether we love ‘em or hate ‘em, managers are here to stay, and their job is fundamentally to manage the resources within an organisation for optimum efficiency and effectiveness, and by doing so to achieve the organisation’s goals. To help them do this they have the gift of a…



148. Increase Productivity: Five Powerful Actions By Steve Brunkhorst
     How can you make the best use of your energy to increase productivity each day? Here are five actions that can increase productivity and leave energy to spare. They will also help you to achieve more balance between your work and personal life.The key to increased productivity is to focus on managing actions and energy rather than time. I am going to refer to time as energy because using time always involves energy expenditure. Investing your energy wisely will provide you with additional ener…



149. Why Training Fails By Steve Kaye
     Sometimes when I conduct my workshop on Effective Meetings, one of the participants will ask, "Where's my boss?"And I say, "Your boss claimed to be an expert on holding effective meetings."Then the person laughs. "My boss needs to attend your workshop more than anyone in our company. And without our manager's support, no one will use this."This is bad because if no one uses the ideas presented in a workshop, the client will conclude that training doesn't work. And then the company might aba…



150. Big Company Intelligence on a Small Company Budget By Wendy Cobrda
     Information is the lifeblood of the economy. That’s especially true for businesses, because the ability to identify current customers and locate new prospects makes the difference between boom and bust. So how do successful companies do it? Through targeted market research, which usually means arcane computer systems, large staffs, and six-figure budgets.That situation is ripe for change, according to the CEO of Catenate, LLC, Wendy Cobrda. “Solutions that used to sell for $100,000 plus are n…



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