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1451. Effective Data Management
      Mining data is one of the keys to running an effective business. Here's a primer on effectively managing your business data to maximize the efficiency of your business. Effective data management plays an essential role for any growing business. Information technology has generated advanced tools for analyzing and managing data. Use of these tools can improve the performance of almost any operation. Steps made in capturing mass data electronically have developed the need for effective management …



1452. Why Employee Satisfaction Surveys And Employee Exit Surveys Make Good Sense By Martin Day
      In a competitive world with the need for businesses to be more streamlined and productive a company can often find itself with a workforce working under pressure resulting in low moral and high staff turnover. The benefits of a company having a highly motivated workforce can be considerable and the two goals of having a workforce that is both motivated and productive should not be regarded as being mutually exclusive to one another.Left unattended employers run the risk of alienating their emp…



1453. Can A Business Still Be Profitable When People Skills Are Absent? By Chuck Yorke
      In our current world of rapid and amazing technological advances, many entrepreneurs have managed to dramatically limit the need for staff in highly profitable operations of all kinds.It is therefore tempting and believable to imagine that with every passing day, the need for people skills is diminishing. In fact most entrepreneurs are convinced that one no longer requires people skills to run a highly profitable enterprise. After all technology can do it all for you.This is both an unfortunat…



1454. CRM On Budget: How To Develop and Stick To a Realistic Budget for CRM
      It seems that having a project come in On-Budget is the holy-grail of project management, especially when it comes to CRM projects. With their 70% failure rate, CRM projects represent a significant risk to a small business' financial health and warrants more 'measure twice, cut once' consideration before beginning. Coming in On-Budget does not mean you managed to squeeze your project into whatever arbitrary budget you came up with when you first started. It also doesn't mean that you started wit…



1455. Company Liability: Harassment by Non-Employees By Rhonda Goetz
      Harassment by Non-employees falls under the Hostile Environment category of the federal law that governs harassment and discrimination in the workplace.The Civil Rights Act of 1964 makes it illegal to discriminate on the basis of race, color, religion, age, national origin, and sex. Businesses are required to comply with both federal and state laws governing harassment and discrimination.Hard to believe, but yes the government expects you to protect your employees from outside harassment. Hara…



1456. Listening Strategically By Robert Abbott
      Usually, we’re most interested in communicating outwardly; getting our messages out to others. But finding ways to hear what’s going on around us can be just as important.Let’s start by identifying three different types of listening we do. The first type - informal listening - comes naturally, as in listening to another person. I take in what you have to say, and how you say it.A second type, competitive intelligence, is a systematic process for monitoring sources and gathering information. Th…



1457. Business management process - helps you to achieve business goal
      Business management process includes all the functions concerned with the proper planning, organizing, staffing, directing, coordinating and controlling of various business activities. Business process means how organizations achieve its specific goal. It involves both internal as well as external factors. In simple we can say that the various procedures and actions taken for the achievement of a particular result. A business fails to achieve success when its processes go in wrong direction or …



1458. IT Metrics & The Path to Successful Measurement
      One of the primary reasons measurement programs fail is because measurement is often done for the sake of measurement itself, and not tied to critical business drivers. In order to successfully measure service efficiency and effectiveness, IT organizations must ensure measurement activities are value-based. Therefore, from the perspective of value, here are some key attributes that should be considered during the plan-do-check-act lifecycle of IT metrics management. One of the primary reasons me…



1459. Towards Intercultural Understanding By Brenda Townsend Hall
      An individual’s ability to forge effective relationships across cultures is influenced by a very personal and highly complex mixture of emotional and cognitive processes. Anyone contemplating an overseas posting feels apprehensive about stepping into the unknown. The mere knowledge that we are leaving our own cultural comfort zone can trigger all sorts of subconscious defensive tactics that can make it difficult to operate effectively the new environment.The widely known work of Milton Bennett…



1460. Work Life Balance - Getting It Right!
      I have previously covered the importance of business strategy, and achieving work life balance is an important factor in developing an ability to think and plan strategically.In recent years working practices and hours have become more flexible and it has become normal practice for employers to grant maternity and paternity leave. This has enabled many workers find a better balance between their work and personal lives.However, owner managers face a more taxing situation. Many think they have n…



1461. One less meeting gets you home in time for dinner
      Excerpted from The Truth about Getting Your Point Across...and Nothing But the Truth http://www.leadingonedge.com/truth A client of mine absolutely loved to have meetings. Regardless of the topic, if there was some reason for at least two people to have any kind of interaction a meeting got called. Not only were there a lot of meetings but there would almost always be superfluous bodies taking up space in the meeting that had no real reason to be there other than to be 'informed.' Now, if decis…



1462. Another Use for Meetings By Steve Kaye
      Every meeting is a laboratory where you can observe and learn important things about the people who attend. In fact, you can use meetings to identify people who merit being promoted into leadership positions. Watch for:Is it planned?Effective leaders always begin with clearly defined goals and then prepare plans for achieving them. They have the courage to set a direction and then make changes as new information becomes available. They communicate with candor knowing that people perform a…



1463. The Power in Praising People By Chris Widener
      One of the keys to success is to have successful relationships. We are not islands and we don't get to the top by ourselves. And one of the key ways to grow successful in our relationships is to be "life-giving" people to others. Every person we meet, we either give life to or take life from. You know what I mean. There are people who encourage you and when you are done being with them you feel built up. Then there are others who you feel torn down by. Successful people are people who have mas…



1464. Hiring a Book Keeping Service By Lance Winslow
      Whether you choose to do your own books and accounting or hire those services out there are a few things you should know first.A good book keeping service will normally charge you around $200 -500 per month while you are still somewhat small and you can receive: Profit and Loss Statements; Balance Sheets; Bill Paying Services; Checking Account Reconciliation; Journal Reconciliation; Tax Information Preparation; Tax Return Filing; Etc.If you are inclined to do your own books, that’s ok too. S…



1465. 3 Ingredients of Highly Profitable Organizational Change By Michael Mercer
      As waves of organizational change sweep across the business landscape, a huge question arises: What must a leader do to make sure change produces highly profitable results?To find out, I uncovered exactly what executives did who planned and implemented organizational change that produced $10-million - $1-billion in profit improvement.I discovered that highly profitable organizational change requires three key ingredients. If any ingredient is missing or incomplete, then even the best plans w…



1466. Travel the World - for Free! By Cheryl Lockhart
      I have been very fortunate to travel to several countries of the world while on business - countries I may have never visited on a holiday. There are pros and cons to working/doing business in a foreign country vs. visiting as a tourist but I have found it to be very rewarding. I have made many friends, been invited into many colleagues' homes to meet their families, dined on local specialties, and seen all the local attractions (I've been to the Giza pyramids three times - see photo on the ri…



1467. 6 Steps To Effective Management During Change By Karin Syren
      Take the pain out of gain and decrease the upheaval surrounding change by following six commonsense steps to effective management.Step 1: Establish ObjectivesThe process must begin with a clear and detailed statement of objectives and move from there to goal design. Goals must be directly accountable to the vision while remaining in alignment with the stated purpose of the organization. This requires constant interaction with team members to determine that the they are on track, and with al…



1468. 5 Interviewing Mistakes That Can Lead To Hiring The Wrong Person By Helen Wilkie
      Mistake #1: Going with the flowInexperienced interviewers sometimes fall into the trap of letting the interview become "free form", spending different amounts of time on different questions, basing follow-up questions on on how the candidates answer. This can result in a candidate taking control of the interview and leading you where he or she wants to go, rather than where you can get the information you need.Solution: Ask everyone the same questions. Prepare a list in advance, based on the i…



1469. 10 Ways To Work Through A Business Slowdown By Rachna D. Jain
      In running any kind of business, it's inevitable that sometimes business will slow down. This might occur due to an upcoming holiday, seasonal variations, or uncontrollable circumstances. As a small-business owner, you have a choice in terms of how you view the slowdown - it can either be a time of increased stress, frustration, worry - or you can view it as an opportunity to upgrade your business processes or improve the quality of your life.Here are ten strategies you can use to work through…



1470. How Businesses Can Stop Wallowing in Bad Debt and Prevent It in the Future By Michelle Dunn
      “Become the Squeaky Wheel”, a new book just published, explains that getting customers involves more than advertising. Michelle Dunn presents examples of credit procedures and policies to help creditors or business owners collect bad debt and prevent it in the future.“One of the best things you can do is implementing a credit policy or have each new customer fill out a credit application,” says Michelle Dunn. “A credit application will protect you and let your customers know you mean busines…



1471. Knowledge Management - Capturing And Structuring Knowledge Into Reusable Assets By Chris Collison
      Many organizations have an approach for identifying and recording lessons learned, perhaps as part of a post-project review or similar process. Unfortunately, lessons learned reports have a tendency to end up on a shelf gathering dust, or lost in the un-chartered corner of a fileserver somewhere. Let's get real. How many people will really trawl diligently through a number of lessons learned documents in order to glean some key point? The reality is, if you can motivate employees to initia…



1472. Parenting Your Employees to Better Performance By Inez Ng
      Have you ever worked for someone who was such a micro-manager that it drove you crazy? And have you ever worked for someone who was so hands-off that you felt like a lone warrior on the battlefield? These are examples of you working for leaders who did not adapt their style based on the employee’s needs. I would venture to guess that you were not entirely motivated to put out your very best effort every time when you were feeling such frustrations.What can you, as a manager, do to prevent t…



1473. Company Liability: Inappropriate Rewards By Rhonda Goetz
      Sexual Favoritism falls under the Hostile Environment category of the federal law that governs harassment and discrimination in the workplace.The Civil Rights Act of 1964 makes it illegal to discriminate on the basis of race, color, religion, age, national origin, and sex. Businesses are required to comply with both federal and state laws governing harassment and discrimination.Sexual Favoritism is not a federal law unto itself (although some states declare it as such), but an aspect of either…



1474. Retain Your Best People By Dorene Lehavi
      Many managers and team leaders ask me how to deal with employees in a way that will maximize their potential, create loyalty and respect, and cut down on high turnover and destructive behavior in the workplace. The single most common reason people stay or leave an organization is based on the relationship they have with their direct supervisor. Therefore, the key is to show a keen personal interest in each person. Recognize everyone's uniqueness and find ways to allow that uniqueness to be exp…



1475. The Defining Moment: The Straw That Stirs The Drink Of Motivational Leadership (Part Two)
      PERMISSION TO REPUBLISH: This article may be republished in newsletters and on web sites provided attribution is provided to the author, and it appears with the included copyright, resource box and live web site link. Email notice of intent to publish is appreciated but not required: mail to: brent@actionleadership.comWord count: 1000Summary: Motivation is a critical aspect of leadership. But most leaders fail to realize practical processes to motivate people consistently. Here is a motivational…



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