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1426. Building A Practice On Purpose Series Part #1 - Blueprint For Building A Practice On Purpose By Brad Swift
      Have you ever seen a skyscraper being built? If so, you know that for the first several weeks or months, very little appears to be happening, at least above ground. That's because the initial work is focused on building a solid foundation. The higher the skyscraper is designed to be, the more solid the foundation needs to be to support all those stories.The foundation of a Practice On Purpose is what I refer to as "Clarity of Purpose," which includes all the components under the ==== line i…



1427. Too Much Time Treating Symptoms By Bob Champagne
      A man drives down the highway each day on his way to work. On Monday he gets a flat tire. Like anyone else, he takes his lumps, changes his tire, and moves on.One month later, almost to the day, the same darn thing happens. Just his luck. Only this time, its raining and he is forced to return home after changing his tire because he had gotten his new suit filthy in the process.Convinced that he's hitting a string of rotten luck, the man buys a good raincoat, and develops a faster routine for c…



1428. Managing: New Managers are Usually Too Hard on Themselves By Helen Wilkie
      Moving from staff into management for the first time is exciting—but it can also be scary.There’s so much you don’t know. Somehow managing looked so easy from the outside, but now that you actually have to do it, you realize it’s more complicated than you thought. Before, you had certain tasks to accomplish and you knew you had the skills to do them. You still have responsibility for those tasks, but now you have to see that the work is done effectively by other people. That’s a whole new …



1429. Employee Motivation: It’s More Than A Paycheck By Marcia Zidle
      Managers often ask, usually with exasperation, “How can I keep my employees motivated? I pay them decently. What else is there?”Offering competitive salaries is certainly important. But a paycheck is what helps people get to sleep at night, not what gets them going in the morning.What keeps them committed to come in on the weekend or stay late or go that extra mile is more than money – it’s the day-to-day ‘stuff’ like respect, fairness, recognition and feeling in control of their small piec…



1430. Leadership Development And Jumping Out of Airships
      PERMISSION TO REPUBLISH: This article may be republished in newsletters and on web sites provided attribution is provided to the author, and it appears with the included copyright, resource box and live web site link. Email notice of intent to publish is appreciated but not required: mail to: brent@actionleadership.comWord count: 885===========================================Summary: The Leadership Development function in many a corporation has often been viewed as a sideline when compared to su…



1431. The proper care and feeding of revenue partners
      You’ve had a couple dinners and a few phone conversations; there is chemistry and a further relationship looks promising. But, how do you really know if that next step is worth taking? Advanced Internet Technologies has talked to, literally, hundreds of companies about partnership possibilities. By partnerships, I mean the type that produce revenue, not vendor agreements. As the IT industry matures and customer demands evolve, the growth of a services company like AIT depends on our ability to b…



1432. The Leadership Talk: The Most Powerful Leadership Tool Of All (part 1)
      PERMISSION TO REPUBLISH: This article may be republished in newsletters and on web sites provided attribution is provided to the author, and it appears with the included copyright, resource box and live web site link. Email notice of intent to publish is appreciated but not required: mail to: brent@actionleadership.comWord count: 879Summary: The author asserts that presentations and speeches are the least effective means of leadership communication. There is a much more effective way: the Leader…



1433. Mastering the Difference Between Leadership and Management
      It is a common belief that management and leadership are the same role. While it is common that a manager also plays the part of the leader, these two roles are truly separate in function and in the way they add to the success of an orginization. By understanding the difference between management and leadership you will become more effective in helping others see the road ahead. To understand the difference between management and leadership, consider the construction of a new road. To build tha…



1434. Sprituality & The CEO By Nick Arrizza, M.D.
      When shareholders are breathing down your neck it may feel that talk of incorporating spirituality into one's life and work is nothing short of a nuisance. I would like to suggest and try to show however that in fact introducing what I will later define as a spiritual energy into your life and work will help you to enhance your performance, reduce your stress and improve your health.Let me first start with what I mean by spiritual energy as it may surprise you. Have you ever experienced yourse…



1435. Is Your Management Style Assisting or Hurting Your Business? By Vishal P. Rao
      Many times business owners can have significant differences in management styles that can deter the growth of both the employees and the business.Employees can have differing needs that require differing methods of management as well. Problems arise when the management style of a business owner does not match the needs of the employees.There are two basic management styles that are also broken down into more minor categories, the Autocratic Management Style and the Permissive Management Style.…



1436. Group Meeting Disrupters By Andrew E. Schwartz
      MEETING DISRUPTERS: If two participants are carrying on a personal discussion that interferes with a meeting, direct a clear and simple question to one of them. In order to avoid embarrassing them, address them by name before asking the question. An alternative is to restate a previously expressed suggestion and then ask them for an opinion.HECKLERS: A participant with a negative viewpoint can continually undermine the flow of a meeting with snide comments or emotional tirades. Don’t argue or …



1437. Choices in Appointing International Managers By Brenda Townsend Hall
      Globalization is requiring companies to make important choices about how to deploy international managers. The costs of making the wrong choice are heavy both economically and in the emotional and physical toll it can take on employees and the impact it can have on the overseas branch.Traditionally companies have required managers to accept foreign postings of, perhaps, several years’ duration. Such postings mean upheaval for the manager’s entire family—schools, dual career issues, isolation—a…



1438. 1000 Managers Turned Their Plans Into Energy! By Bill Thomas
      I bet you can't tell me how leadership training and strategic planning work together to boost business results and energize performance improvements.A recent survey of 1000 managers conducted by the UK-based Chartered Management Institute, revealed that organizations experienced, "improved business performance when [their leadership] development [programs were] linked to [their] business [strategic planning process]."Why aren't the energies generated by corporate leaders being used in developi…



1439. Does Your Organization Have a Learning Disability - Disability #1 – “I Am My Position” By Graeme Nichol
      Does your organization have a learning disability?As we progress through life we are required to learn new skills to advance to the next level. Even when we enter the working world we are required to learn new skills. We stop growing and advancing as soon as we believe we have learnt everything we need to know. At that point we begin vegetating.The same can be said for organizations. Every organization grows with enthusiasm up to a point and then it slows and even stops. An organization needs …



1440. Communicating In Chaotic Environments By Robert Abbott
      How do you, or would you, communicate in a chaotic environment?That question was put to me by a reader who works in big, frantically-paced telecommunications company. Many projects operate at the same time, and many connections exist among the project teams.In this environment, teams work independently, but at the same time depend on each other for critical information. Without that information, time is wasted and progress slowed.In a broader sense, the challenge is to create communication sys…



1441. Goodwill is an Intangible Asset By Shah N. Khan
      'Goodwill' is regarded as an intangible asset in a business. Goodwill carries a value over and above the tangible assets of a business, and representing all benefits derived from the distinctive location, trade and brand names, credit rating, reputation, cusotmers and patronage of the business. When a business is sold, a charge is usually applied for the goodwill as one of the assets.Goodwill develops by virtue of quality of products or service found beneficial by the customers, clients, users…



1442. Ten Daily Habits to Explode Your Practice
      THE HABITS 1) Strengthen who you are by nourishing your mind and spirit. Pray, meditate, and or visualize each day for at least 10 minutes. 2) Make your dreams a reality by planning. State your intentions, write read, and say out loud your goals and your purpose before office hours start. 3) Improve your stats by leading and focusing your team. Acknowledge them, connect with them, and focus them on the day's priorities/goals/purpose before office hours (shift) starts. 4) Have a focus or a theme …



1443. Keeping and Motivating the Best Employees By David Meyer
      Keeping and Motivating the Best Employees In "You Win With People" we talked about the need to hire the very best people to build your team.  Now that you've done that the question becomes, how do you keep them, and how do you keep them motivated. Much has been written about Employee Retention and about Motivation.  But most of what has been written has been written in terms of the average employee.  In fact, if you are measured at all by your company in this area, it's almost always a measure…



1444. Why it is important to provide after sale service?
      Copyright © Cecilia ChangBelow is a situation I've met recently.Early last month, me and my fiancé went to a furniture shop to look around for our new house.Upon reaching the shop at chongpang, a popular place in Singapore, a lady approached us politely and passed us some files with pictures of the furniture. We browse through the files and she even offer to help us look for the color and design of our requirements.In between, we make some changes on the color we want but she still give us that …



1445. Eight Skills of Highly Successful Consultants By Kevin Eikenberry
      With deference to Dr. Covey and his very popular Seven Habits of Highly Effective People (all habits that will make us better consultants!), here are eight skills that all of us as consultants can work on to improve.  This article will start with three overarching skills, then describe five more specific skills to consider in your ongoing development. One way to look at your total skill set as a consultant (internal or external), is to consider your relative strengths in the three major porti…



1446. Dealing with Marginal Performers: The Therapeutic Approach By Andrew E. Schwartz
      --PREPARATION: The purpose of the therapeutic approach is to spark an employee toward improved performance through counseling. The manager’s goal is to help the employee recognize the existence of a problem, accept the need for change, and formulate his or her own program for improvement. The manager should critically assess his or her own attitudes and opinions. It is important to try to eliminate all personal bias and prejudice or at least be aware of any such emotions no matter how little e…



1447. Unlock the Hidden Creativity of Your Employees By Chuck Yorke
      To release creativity in employees, managers must get involved in their employees’ work. Look at each employee as if he or she is the expert on the job and tap into their creative energy.When we engage our employees and tap into their creative energy, they can show us ways to improve. All employees can be thinking about how to reduce costs, looking at safety issues, reducing wastes, and improving the environment, while at the same time developing skills to identify, articulate and communicate…



1448. Tales from the Corporate Frontlines: Coworkers Collaborate to Complete Successful Initiative By Josh Greenberg
      This short story, Coworkers Collaborate to Complete Successful Initiative, is part of AlphaMeasure's compilation, Tales From the Corporate Frontlines. It illustrates how important cooperation, collaboration, and communication are to achieving the common goals of a successful organization.Anonymous SubmissionThe company where I work specializes in resolving customer service issues. The results of recent customer surveys convinced management that it was time to launch a company-wide performance …



1449. Take the Easy Route - Delegate By Martin Haworth
      It was 2.30 am. It was cold and dark and I'd been in bed for just a half hour when the phone rang."Alarm Centre here, are you the keyholder at Balham Store, in a lively(!) south London suburb. Grumpily, I replied in the affirmative. My wife didn't even stir."The alarm has gone off and will need your attendance - when will you be there?" I told them that it would take me 40 minutes or so. The 45 miles through the empty streets would not take the 90 minutes typical during the morning and e…



1450. Performance Evaluations Can Be Beneficial By Andrew E. Schwartz
      THE PERFORMANCE REVIEW MEETING: It’s a fact — most supervisors and employees have negative feelings toward performance appraisals and appraisal interviews. It’s often necessary to shift people’s thinking from the perception that the interview is a time of judgment to the perspective that supervisors can provide support and direction to employees who want to improve their productivity and be involved in the process. Most employees, after all, wish to work effectively. Few can tolerate the notio…



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