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1401. Knowledge Management - Learning Whilst Doing - Facilitating an After Action Review By Chris Collison
      Introducing a learning culture into organisations can be difficult at times, particularly if the effort required it great and the benefits aren't quickly identifiable.After Action Reviews (known as AARs) are one of the simplest knowledge management techniques, and have been used to great effect in organisations ranging from the US Army, to BP, and even in the development sector in NGOs like TearFund. Their power comes from the fact that they take little time, generate rapid results, and the a…



1402. Intercultural Management By Neil Payne
      The role of a manager is evolving in response to the needs of companies operating on the international stage. The complexities of globalisation brought to the area of management are great and require the 21st century manager to adapt in order to offer modern solutions to modern problems. One area in particular of growing importance is intercultural management skills.The majority of companies can no longer escape the need to buy, sell or work with people from different cultures. Multinationals …



1403. Are You At The Mercy Of Computer Geeks? By Melanie Mendelson
      Many business owners are sabotaging their business without even realizing it. They are completely out of the loop when it comes to all technology aspects of their operation such as websites, computers and software. They become completely dependent on their technical people and naively believe that things are "being taken care of".This "head in the sand" approach is very dangerous. Here are just a few scenarios of what can happen:Your webmaster is the only person who knows the username, pass…



1404. Is Your Business Ethical? By Scott Gears
      Ethics - in a profession or trade - is that branch of philosophy which studies the principles of right and wrong in human conduct.Is your business ethical?What I mean is "Does your business do the right thing when faced with that decision?" It's a simple question, which many businesses struggle with. I just don't understand the struggle part?I have worked for companies that believed they were ethical, and really have no clue. Meaning the decisions they make everyday towards their customers …



1405. Don't Let Your Measurements Mislead You By David Meyer
      Don't Let Your Measurements Mislead You There aren't too many words that can strike as much fear and loathing into the hearts of your internal customers, and sometimes your own employees as the words "Operational Measurements". Operational Measurements often get a bad rap because of their misuse by well intended, but misinformed management. And it's easy for your employees to view Operational Measurements as some kind of cheap trick to force more work out of them as you constantly try and forc…



1406. Managers Profitability: Benchmarking Your Personnel for Success By L. John Mason
      To be a great manager you need to have great personnel! To be most profitable, managers need to find the qualities that are most successful for your organization and then hire the “right” people. 90% of job interview outcomes are based on “intuition” which for many managers gives less than ideal results. How can successful managers maximize their results by placing the best candidates in ideal jobs?Benchmarking for SuccessCan you identify the top 10-20% of your work force? Besides the technica…



1407. The "Leader's Fallacy" May Be Howard Dean's Undoing By Brent Filson
      Howard Dean's tenure as chairman of the Democratic National Committee will be fleeting unless he avoids a common leadership trap I call it, the "Leader's Fallacy".Leaders adhere to the Leader's Fallacy when they believe their enthusiasm for a particular leadership challenge is automatically reciprocated by the people they lead.However, in leadership, automatic reciprocity is an illusion. Just because you as a leader are motivated, doesn't mean that the people are motivated too. Howard Dean i…



1408. It's a Training Issue! By Mindie Burgoyne
      There’s a common phrase used by Organizational Development and Human Resource professionals, when identifying kinks in the growth of an organization or company - “It’s a training issue.” The same phrase can be applied to almost any group of human beings that are working together to achieve a common goal. When progress stagnates and obstacles appear, you can retrace the path of movement and discover that things started to go wrong when someone wasn’t trained properly.Have you ever experienced …



1409. Forget The "Sandwich" Technique By Alan Fairweather
      Do you remember being told to use the "sandwich" technique when you needed to reprimand someone? Let me give you an example:"Fred, I'm really pleased with how you've been progressing since you joined us and you're doing a great job. However you're not getting your reports in on time and we're missing deadlines. I'd like you to tighten up a bit on this. Anyway,thanks for all you've done so far and keep up the good work."Have you ever said something along these lines? You probably needed Fred to…



1410. Project Management, A Forgotten Perspective By Jeff Klem
      Effective project managers know how to get the job done, and get it done right. Success comes not only from wise selection of the team members and utilization of the best project management software tools; effective managers know how to lead, and how to encourage project team members to do their best. This includes clearly setting and communicating project goals, providing proper training and/or equipment, as well as other necessary items and expertise. Effective project management also requir…



1411. Character: Is It Necessary In Leadership? (Part One)
      PERMISSION TO REPUBLISH: This article may be republished in newsletters and on web sites provided attribution is provided to the author, and it appears with the included copyright, resource box and live web site link. Email notice of intent to publish is appreciated but not required: mail to: brent@actionleadership.comWord count: 1000Summary: One element of leadership that many leaders ignore or neglect is character. Is it a necessary ingredient in leadership? The author answers the question wit…



1412. Management Procedures' Usability – How to Improve By Chris Anderson
      Are your people consistently following your procedures? Each year, organizations lose thousands of dollars through common mistakes and lapses in usability. But what does that mean for business owners and executives?Ask yourself: • Are your required actions described thoroughly and accurately, or are the details left open to interpretation?• Is your content consistent and complete, or are your writers leaving gaps no one has noticed?• Are revisions controlled, or are different people using diff…



1413. Creativity Management and Time Pressure By Kal Bishop
      There is a pervasive belief that time pressure stimulates creativity. This is both true and false.There are a number of forces at work:a) Time pressure increases creative output. By forcing idea production, setting goals and incremental deadlines, a greater number of ideas are produced than if a “do your best” approach is taken. If a leader asks particpants in an idea generating session to address a problem and think of at least 5 ideas every half an hour, then 80 ideas are produced by one ind…



1414. Call Center Killers and How To Prevent Them By Greg Meares
      To some these may be common sense to others these concerns will grab your interest. My goal is to not just provide the list to avoid but to also provide techniques you can employ to address these issues proactively and positively.Three Areas of Focus1. Employee Retention (attrition) 2. Absenteeism 3. Ineffective Frontline LeadershipCan you see the relationship among all three? Clearly, ineffective frontline leadership can and does have an impact on Employee satisfaction.This article will …



1415. Are You Measuring Something Meaningful? By Stacey Barr
      Avoiding inert measures that anaesthetise your performance management.INTRODUCTIONYou sit before the monthly report, which might be an inch or so thick, and you contemplate whether it's the best use of your time to paw through the pages to check if there's anything useful in there for you. Past experience tells you that the report is full of many measures graphed in all their splendor, but virtually none of them pique your interest, help you make the decisions you barely have time to give enou…



1416. Organizational Techniques - Tickler and Chron File By Sue And Chuck DeFiore
      One of the biggest problems we encounter in our consulting with businesses, and our students is time management and organizational techniques. This article will concentrate on some good organizational strategies. Two of the best organizational techniques I have found over the years are the Tickler File and the Chron File. This article will concentrate on how to use them everyday in your business. A Tickler file is used extensively in the legal arena. A Tickler file is a file in which you pu…



1417. Quick Tip - Effective Meetings Begin With Goals By Steve Kaye
      Goals are critically important for the success of a meeting. You must know what you want so you can ask for it. And the participants need to know what you want so they can help you get it. Without goals, a meeting becomes a journey without a destination.Unfortunately, many meetings are called without goals. So, you hear people say, “Well, what do you want to talk about?” This is similar to walking into a factory and asking, “Well, what do you want to make?” You could end up with anything …



1418. Delegate to Accelerate Success
      During the first season of the television reality show, The Apprentice, Donald Trump would give the ultimate winner the dream job of working for him, running one of his divisions and earning $250,000 per year. On the final episode, the choice came down to two candidates, Bill Rancic and Kwame Jackson, for the “ultimate” job. Both were very qualified. Bill Rancic was the owner of a successful Internet cigar business grossing over one million dollars a year, and Kwame Jackson was a graduate of Ha…



1419. Ringing Doorbells Without Howitzers
      PERMISSION TO REPUBLISH: This article may be republished in newsletters and on web sites provided attribution is provided to the author, and it appears with the included copyright, resource box and live web site link. Email notice of intent to publish is appreciated but not required: mail to: brent@actionleadership.comWord count: 700===========================================Summary: Reducing costs through wholesale layoffs may provide quick hits on balance sheets, but its clumsy blows can disru…



1420. Management Development - Micromanagement Works!
      Ever been told not to micromanage your people? Because it irritates them and is a waste of your time, their time and leads to bad habits? Well it's all true. If you micromanage your people in all that they do, it will drive you and them nuts. But there is a way that micromanaging brings huge benefits to your management performance.Getting into the detail of everything each of your people does, will really damage your relationships with them. Sure, there are times where their hand needs to be he…



1421. Stomp Out "Leeches" In Your Company By Michael Mercer
      Recently, I felt appalled to see a political candidate running on the motto of “Demand More!” That motto oozes extreme nerve, and implies some people think it is o.k., as the saying goes, to “rob Peter to pay Paul.”Well, this “Demand More!” philosophy led me to thinking about “leeches.” I define “leeches” as people who devote their time and energy trying to get something for nothing – including you and your company.YOU LET “LEECHES” INTO YOUR COMPANYMost companies have hired “leeches.” Thes…



1422. Reviewing Your Performance
      So you've made it through your first year. When you quit your job, you probably thought you'd escaped performance reviews for good, but I've got some bad news for you. It's actually a really good idea to review your performance at your own company, to take a look back and see what you did wrong and what you did right. Did You Make a Profit or a Loss? The first, and most important, question to answer is this: what does your balance sheet look like? You need to honestly add up all the numbers -- d…



1423. Top Ten Reason Why Agendas Make Meetings Productive*
      Meetings take up time and effort, so they need to be very productive and useful. In meetings, one aspect worthy of focus is how well you organise your meetings and having a great agenda does just that.Having a meeting agenda template that works well for you, week in, week out, creates a consistency which gets your people bought into the meeting process. Delivering an efficiency and effectiveness which makes the most of the valuable time you have together. Key points to note are:-CirculateShare …



1424. A Renewed View of the Modern Business Culture By Stephen Ainsah-Mensah
      Life can sometimes be unexciting if not refreshed by the will to create according to one's own conscience and freedom. Often, the power of passion fuses into unexciting or appealing activities. One sometimes expects to be free from the demands, the macro-strings of the society, so that one could do what one wishes. In many different ways, one could say that freedom of this nature may bring about towering creativity though it can also breed chaos. How to find a method that could encourage a ple…



1425. Direct Mail your money
      I did a quick, very unscientific survey of 25 of my friends. I asked them to put the mail that they do not open or read in a specific trash bag. At the end of one week they gave it to me to be weighed. Guess how much the bag weighed? Remember, most mail is a fraction of an ounce. 63.4.....not ounces....lbs! Something is wrong with this picture! That's like 2 1/2 pounds per person per week! Holy Cow! Also this was a March survey, what if it had been done in November?Let's get a grip on this abso…



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