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1401. Is Your Employee Newsletter Management Propaganda? By Robert Abbott
      It should not be. If it is an effective newsletter, it will serve the needs of readers (employees) as much as it serves the needs of the publisher (management).Let me explain how to ensure it serves employees as well as management, by reviewing four key points I make in A Manager’s Guide to Newsletters: Communicating for Results.Objectives and reader responses:First, state your objectives in terms of reader responses. This forces you to focus on your readers, and what they're likely or not lik…



1402. Making a Decision to Outsource: Driving Factors By Denis Syropushchinsky
      Most executives view offshore outsourcing most of all as a source of cost reducing. The greatest savings are expected to come from lower labor cost and reduced project timelines. However offshore outsourcing also creates new challenges and expenses for the organization involved. Those may include vendor selection costs, legal costs, costs of transition and many others. That is why despite the evidence of possible major up-front cost savings many outsourcing vendors have yet to prove that they …



1403. Six Disciplines for Excellence
      Too often, the majority of business improvement books are long on theory and short on practicality. The ideas are good (or great), but most business leaders do little to incorporate the ideas in their businesses long enough for positive change to take place.So, why are many passionate small business CEOs, presidents, founders and leaders reacting so differently - and positively - after reading 'Six Disciplines for Excellence: Building Small Businesses That Learn, Lead and Last'? Simply put, this…



1404. Dictators and Their Effect on the Workforce
      In the past 20 years there has been a massive shift in corporate leadership. Accountability for leadership and what really goes on in an organization has been pushed down and distributed throughout the organization. Command-and-control tactics may still be found in basic military installments; society, however, has been informed to the point that the vast majority of the population will no longer tolerate a dictatorial style of leadership. Today’s generation is more concerned with people than wi…



1405. Building Shareholder Value Through Your People By Martin Haworth
      Increasing shareholder value is the most important driver for organisations in the modern business world. Shareholder value is built through growing profit and building confidence in the organisation, which moves share prices upwards. Shareholders like this!And the employees of an organisation have a crucial part to play in both elements of this.They contribute to sales by selling more, both to new and old customers. They build the customer base by word of mouth from existing customers. New…



1406. Innovation Management: The Quality and Quantity of the Idea Pool By Kal Bishop
      Creativity can be defined as problem identification and idea generation whilst innovation can be defined as idea selection, development and commercialisation.There are distinct processes that enhance problem identification and idea generation and, similarly, distinct processes that enhance idea selection, development and commercialisation. Whilst there is no sure fire route to commercial success, these processes improve the probability that good ideas will be generated and selected and that in…



1407. Leading with Power and Authority: Energize Others with Deep Green Leadership
      One of the most significant aspects of leadership involves the stewardship of resources both collective and individual. People instinctively want to understand how their needs will be met in the present and in the future. When they are confident their needs will be cared for, they experience a sense of control and a feeling of power. Ironically, in the process they must acknowledge a dependence upon collective action for success. They internalize the collective agenda as their own—a deep s…



1408. Delegate, Don't Abdicate By Gordon Goh
      One of the key skills for the leaders of growing businesses is to 'get' the distinction between delegation and abdication.Many managers and business leaders fall into one of two extreme categories:They delegate too little and try to do it all themselves or they give too much away, abdicating both their responsibilities and the prerogatives of power.As their businesses grow, many entrepreneurs try to micro-manage. We've all heard the term, but too often we fail to recognize the symptoms until i…



1409. What is Knowledge Management Anyway? By Ben Shar
      When you think of all the things companies have, you do not always consider the knowledge they have. For instance, a company is only as good as its employees, its resources, and its knowledge. But, where and what is that knowledge? How is that knowledge managed within the company?A basic definition of knowledge management is this. Knowledge management is a process that companies use to generate value from their assets. Knowledge management can be much more, but this is the basics of it. N…



1410. Time Management and Team Development - The Yes and No of It By Martin Haworth
      Sometimes.In fact making some small changes to the circumstances when we use these two little words, can make all the difference. And it takes practice.Saying 'Yes' More......brings help when we are offered it. How often have you turned down support, because it felt easier to say 'No thanks. I'm fine'? How often have you rejected assistance in all sorts of places and circumstances? Sometimes it seems like the thing to do - a force of habit. But saying 'Yes', truly can be a help for you. But th…



1411. Change and Performance - Training May Not Be The Answer By Howard Sommerfeld
      Introducing new products or services, bringing new people on board, developing a new process or procedure, installing new equipment, change seems to be the one constant in business today and change always seems to drive a need for training.In conducting training needs analysis at any level, we need to understand that training may not be the solution, at least not the whole solution. Training is normally employed with the expectation of changing individual performance. While training can, and …



1412. Innovation Management – forced into it! By Kal Bishop
      Creativity can be defined as problem identification and idea generation whilst innovation can be defined as idea selection, development and commercialisation.There are distinct processes that enhance problem identification and idea generation and, similarly, distinct processes that enhance idea selection, development and commercialisation. Whilst there is no sure fire route to commercial success, these processes improve the probability that good ideas will be generated and selected and that in…



1413. Solving the Problem Solving Problem By Kevin Eikenberry
      The meeting started like a hundred others before. There were five people sitting around the conference table, like they always did, trying to solve a problem that had popped up in the last few weeks. If you could watch and listen from another room you wouldn’t find major arguments or conflicts. These people had worked together before and from all outward appearances were pretty effective as a team.After nearly an hour though, they seemed at a stalemate. People had begun to describe possible…



1414. How To Write Commercial Collections Letters By Steve Austin
      It is sometimes valuable to bring the sales manager into this step of the collection process. Information concerning the delinquency can often be obtained from the sales department. Tips for Commercial Collection Letters: When writing commercial collection letters, these points should be considered:Include all basic information.The commercial collections letter should state how and when you expect payment. It should suggest why the account should be paid in full. It should motivate the debtor …



1415. Creating Your Own Business Upturn - Powering Business Development By Susanne Rothschild
      We all see it . . . business markets are trying hard but continue to be flat, easily scared, and "frozen in the headlights," - - - primarily maintaining, and definitely not building. Workforce attitudes suffer from a steady flow of negative global and economic events, career disappointments, and the constant threat of being laid off. Customers are struggling to identify their path forward, which in turn makes it even more difficult for any business to determine their own plans for the future. …



1416. Ding-a-ling, Ding-a-ling By Jan Verhoeff
      Perfunctorily ringing, the phone starts my day with an incessant ring. I'm not ready for the morning yet, but I paste a smile on my face and pick up the receiver.Customer #1 - Good morning Jan, I need a business plan written up ASAP, got a pen?Me - No, but what cha want in it?Customer #1 - The usual, I can email details, but I'd like to have it by Friday.Me - Well, this is Thursday and you aren't at the top of my list, but if you'll get me an email, I'll see what I can do.(My eyeballs just rol…



1417. The Compliance Officer's Killer Application By Martin Day
      It used to be that only the largest multi-nationals needed a Compliance Officer. Today most practices, regardless of size, would be wise to charge someone within their organisation with the responsibility of keeping abreast and managing the compliance process.Take as an example European employment law that has been introduced over the last few years that has changed the face of European businesses. Small businesses in particular are finding that a casual and informal approach to employment iss…



1418. Giving a Good Appraisal Interview By Andrew E. Schwartz
      Although this performance discussion is an opportunity for you to discuss your employee’s work during a given period of time, it is also, and importantly, a time for you and your employee to check perceptions and reach mutual understandings and agreements about the purposes and priorities of their jobs. This discussion can positively influence your mutual working relationship. For the performance appraisal process to fulfill its purposes, both of you need to actively participate. If you find t…



1419. Setting Performance Standards for your Employees
      The success of your business is directly related to the commitment and productivity of the people who work in your business. And yet it is generally recognized that 60% of employees, or more, are underutilized in their roles at work. So what are the factors that contribute to low performance standards and expectations? Communication, or mis-communciation, is one of the major sources of low productivity. The messages that move between the owner, employees, managers and even customers are not unde…



1420. How Culture Affects Sharing Information in an Organization By Maribeth Achterberg
      "That is the way we do things around here." Have you ever heard that phrase when trying to affect positive change in your organization? It really doesn't matter how far-reaching the scope of your change. It doesn't matter if it is a technology implementation, a deferral from the tried-and-true market strategy or simply a change in a scheduled meeting. The ability of your organization to share knowledge and information is predicated on the cultural temperament of your organization and its pace …



1421. The Fastest Way To Revenue
      The more you need the money, the more narrowly you have to focus on customer needs and agendas. I learned that the hard way, struggling for several years before finally seeing the light and making a permanent change. In 1983 my fledgling company was among several that were trying to market a sales training program to one of America's largest sales organizations. Back then, The Brooks Group consisted solely of a part-time secretary and me, though I was closely counseled by my mentor who had tuto…



1422. Reflections in the Glass Ceiling By John McKee
      The recent news about one of America's most powerful woman ceo's being removed from office has raised the discussion about gender bias, again. It disappoints me that in 2005, I still hear women clients talking about "the old boys' network". They say "glass ceilings" are holding them back in terms of advancement, pay equity, recognition and career satisfaction. While I have no doubt their assessments are valid; it's important that we don't generalize too much. There are other reasons as well.…



1423. Mission and Vision Statements - Foundational to Successful Change
      Successful leaders and organizations are vision driven rather than problem driven. Some management tools fail to affect any change; but here is one that will, if properly implemented.Mission and Vision Statements have been crafted by organizations for years. The attention to mission and vision is warranted, as studies indicate that organizations that have Mission and Vision Statements quite simply outperform those that do not.Here are a few varied snapshots from the e-book Mission and Vision Sta…



1424. Leading Bad Actors To Be Good Performers By Brent Filson
      A successful leader told me, "The biggest challenge I've had in my career is dealing with bad actors. Brent, do you have tips on how to do it?"First, before we can deal with "bad actors", we must define the term bad actors. You already have a general idea of what the term means. You know I'm not talking about stage and screen actors but those actors you must deal with in meeting your challenges. A bad actor is a person who is not a part of the solution but is part of the problem. Every lead…



1425. 3 Keys to Being a Fearless Executive By Dr. Leif Smith
      In my work with business executives, I have come to the conclusion that most individuals in positions of influence got there accidentally. This may sound harsh to those of you in the business world reading this article, but the truth CAN be harsh, much like the medicine our mothers gave us as young children. There is a bright side, however, to this fact: Those of you who put in the effort can rise far above the average executive. Here are three tips to do that, and quickly:1. Learn to love res…



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