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1351. The Four Laws Of Leadership (Part Two)
      PERMISSION TO REPUBLISH: This article may be republished in newsletters and on web sites provided attribution is provided to the author, and it appears with the included copyright, resource box and live web site link. Email notice of intent to publish is appreciated but not required: mail to: brent@actionleadership.comWord count: 1077Summary: The best leadership is motivational. But the author contends that most leaders misunderstand motivation. Here are four laws of motivation that will help yo…



1352. Finding the Right Way to Motivate Your Employees By Chris Widener
      Fear, Incentives and GrowthZig Ziglar says that there are three main ways to motivate people in general and employees specifically. They are fear, incentives and growth. Let's take a look at each one.Fear. This is not good. Number one, it isn't right, and number two, it doesn't work well in the long run and isn't good for the overall health of the organization. Yet, still there are people who use it. They make blatant or veiled threats in order to get people to work. There is a better way.Ince…



1353. Quality Management: Organizational Needs By Leon Chaddock
      Any business out there can benefit from quality management. Whether you are producing thumb tacks or if you are producing IT equipment, there is little doubt that they need to be of the highest levels of quality. Yet, as your business grows, you will find it farther and father difficult to manage quality management. Because it is so very important, though, you need to find a way to make sure it is dead on.What solutions are out there?You know that you need quality management but finding the…



1354. Communicate To The Four Main Personality Types By Lee Hopkins
      You probably know this already, but there are generally held to be four main personality types, which I call: Extrovert, Amiable, Analytical and Pragmatic . Let's take a moment to consider each of them in the workplace. Extrovert: someone who probably has a messy desk; who leaves projects 75% completed then gets distracted by new, 'more exciting' projects; someone who communicates their ideas with enthusiasm and charm; makes instant decisions; hates 'paper…



1355. Summertime Blues By David Handler
      It’s hard to believe the year will be half over in just a few weeks. All the planning you did is either turning out great, coming along slowly but surely or hasn’t really gotten off the ground because other issues keep getting in the way.With so many things to distract you from your small business this time of year – like outdoor activities, yard work, vacations and the kids being home from school, just to name a few – the next 90 days often fly by and you find yourself further down the road a…



1356. Turnover is Not a Problem
      “Ha!” you say. “For someone to make a statement like that, they obviously haven’t worked in the real world and certainly have never had to run a company.” Well, let me assure you. In my past I’ve not only run companies, but spent many years in one of the most notorious industries for turnover – the restaurant industry.Don’t get me wrong, I understand and appreciate the challenges that turnover creates. Turnover causes a drop in productivity, lower profits, inconsistent quality, and certainly cre…



1357. Must Project Managers Be Technically Savvy? By Luc Richard
      “Must Project Managers be technically savvy?” This topic always seems to cause quite a stir. While some believe that all you need to manage a project is a PMP certification, others are convinced that you can't successfully manage a software development project unless you truly understand the intricacies of the product.I agree! To be an effective Project Manager, you must know the ins and outs of your solution. You must be capable of designing and developing the solution yourself.Here are 5 fun…



1358. 4 Steps to Success In Life, Business, The Universe And Everything By Keith Longmire
      Everyone wants to succeed in life. And no one starts a business of any sort, on-line or off-line, wanting to fail.Yet the sad fact is that 80% of offline and 97% of internet businesses will fail in the first year. 84% of internet businesses will never make any income at all.So what can you do to ensure your success?Luckily these four simple (never confuse simple with easy), tried and tested steps dramatically increases your chances.1. Set Out Your GoalsSuccess means something different to us …



1359. Does Your Organization Have a Learning Disability - Disability # 5 - Slow Change Kills By Graeme Nichol
      Disability 5 – Change? Really? Where?By now most of us have heard the parable of the boiled frog. He’s the poor fella that gets cooked. OK so they say that if you dunk a frog in a pot of water he’ll jump out quicker than he or I can say “ribbit”. Rightly so. Now if we were to place him in a nice comfy pot and turn up the heat he will enjoy his spa bath until he reverts to soup.Apparently the frogs internal apparatus for sensing threats to survival is geared to sudden changes in his environmen…



1360. Plans & Goal Setting - Kicking winning Goals By Megan Tough
      Kicking Winning Business Goals The competition for business is hotting up. The advances in new technology, ease of communication, and increasing expectations from customers have combined to make the marketplace more competitive than ever. In this world it is critical for small and medium businesses to be proactive about creating their future. Without proactivity, things just seem to ‘happen’ without your control. A management system that is centred around goals is one tool that the busines…



1361. Hiring and Retaining Good Employees By Myron Curry
      Hiring good employees is not only important to business, it’s essential. Employees are the heart and soul of a business; they are the mechanism that makes a business run; they are the breath of life that enables a business to be something more than an idea. A business cannot run unless someone (employees, in this case) is doing the work. Any intelligent business owner should want good employees.EMPLOYERS NOT THE ONLY ONES TO FEEL THE EFFECTBad employees not only affect an employer by driving d…



1362. Business Basics - Priority Versus Sequence By Andrew Gowans
      We all know (well I hope we do) that part of being a good leader is in the art of delegation, trust, and looking after the people who look after us (good topic for another article!!!) BUT who looks after us, how do we look after ourselves?How do we make our job(s) any easier? Based on the premise that it helps to be reminded occasionally of business basics or best practices, I thought it would be worthwhile to share this snippet with you... Priority Vs Sequence Two of the worst inventions are…



1363. How Invisible Communication Barriers Kill Productivity By Azriel Winnett
      Many kinds of interferences or disturbances can confuse a message. Communication specialists call them ''noise.'' A noise is anything that competes against communication. Obviously, if we want our communication to be effective, we have to be continually on our guard to detect such noise, whatever the source. When we find it, we must drown it out. Or better still, eliminate it altogether. Of course, before we can overcome such barriers, from wherever they come, we must be able to recogni…



1364. What Makes a Good Appraisal Interview? By Andrew E. Schwartz
      WHAT MAKES A GOOD APPRAISAL INTERVIEW?Here is a tip for supervisors that will contribute to a successful appraisal interview. Give advance notice. Employees like to have advance notice of the appraisal session so that they can think about the past evaluation period from their own perspective. The prepared employee may have any number of things to share about management, the department, or organization, or barriers to their effectiveness. Also, the employee who comes to the session with a list …



1365. Work efficiency - are employees really overworked?
      American companies are assumed to lose up to 750 billion dollars due to unproductive computer usage by employees during their work time (Washington, AFP, 2005-07-12). It is most often connected with using the Internet and company computers for private purposes. Participating in discussion groups, conducting private email correspondence, conversing with friends through Internet communicators or making acquisitions in e-shops are very common. Statistics show that employees can devote 2-4 hours dai…



1366. Communication - Core of the Corporate World By Dr Anubha Singh
      Introduction:A review of recent literature on management, job advertisements and career advancement suggests that in today’s competitive employment market employers’ value communication skills more than technical competence. The ability to communicate effectively with others and get along with a variety of different types of personalities is two of the most desirable qualities in job candidates, according to employers. Employers want to discern if you have the ability to organize your thoughts…



1367. Tales from the Corporate Frontlines: Senior Management and Directional Change By Josh Greenberg
      This article relates to the Senior/Top Level management of an organization, and how a huge vision of directional change translates into the day-to-day operation of the company. AlphaMeasure defines senior management as the team of individuals at the highest level who have the day-to-day responsibilities of operating the organization. For many employees, this competency will target the managers occupying positions above their immediate supervisors. This competency covers topics such as strategi…



1368. Middle Managers Behaving Badly – How To Stop This Damaging Your Results By Bill Robb
      More and more I hear and read about a looming crisis of leadership at the middle management level and the inevitable resulting increase in, poor performance, accidents and production mistakes and hence declining profits.I’m afraid to say these observations are not just rumours. In my own work as a management consultant I’ve noticed a distinct increase in negative behaviours in many middle managers in all sorts of companies.In this short article I’ll explain what I mean by “negative behaviours”…



1369. Culture: What a difference it makes!
      Having worked for several prominent retail organizations I have seen the impact of both positive and negative cultures on the workforce, the customers and, of course, the success of the business. Have no doubt whatsoever, the head of the organization dictates, through words and actions, what the culture will be. I want to tell you about the incredible culture created by a CEO, and a gentleman, I'll call Sam. For three years, I had the opportunity to work for the company that this man headed up b…



1370. Benifits of Effective Delegation By Manik Thapar
      Why Delegate?Delegation has a number of benefits. When you streamline your workload, you increase the amount of time available for essential managerial tasks. Your staff feel motivated and more confident, and stress level decrease across the workforce.NoteDelegate to boost staff morale, build confidence, and reduce stressIncreasing Your TimeManagers commonly complain that the short-term demands of operational and minor duties make it impossible to devote sufficient time to more important long …



1371. Are You Using the Right Form of Energy? By Al Hanzal
      As we near the end of summer, here is a question I have for you, “Are you using the right form of energy to grow your business?” Are you having trouble growing your small business as fast as you want? Are you making all the right moves and still the business just inches forward? Read this article and see if you are using the right form of energy to grow your small business?Head EnergyMy consulting experiences have taught me there are two types of business energy. I call the first type “head…



1372. Non-competitive team building
      One of the problems with the traditional team building event format is that it is essentially divisive. A selection of activities is laid on and the group is divided into teams to have a go at each activity. An example might be a team of 20 divided into four teams of five to try archery, laser clay shooting, quad bikes and dune buggies. Not only does this isolate people into teams which may be separated over the course of the event but often teams are encouraged to compete against each other so …



1373. Quality vs. Quantity: A Call Center Conundrum
      There is a battle in Call Centers. The teams are Quality vs. Quantity; two performance factors that don't seem to get along. Representative Super Speedy says, 'I've taken more calls than anyone on the team today. My average handle time is the lowest on the floor.' Coach Level Head breaks it down for him, 'But your quality scores are below everyone else on your team.' Representative Detailed Dan says, 'My quality scores are top notch. I give every one of my customers the detailed attention they …



1374. Innovation Management – Eliciting Dominant Ideas By Kal Bishop
      Creativity can be defined as problem identification and idea generation whilst innovation can be defined as idea selection, development and commercialisation.There are other useful definitions in this field, for example, creativity can be defined as consisting of a number of ideas, a number of diverse ideas and a number of novel ideas.There are distinct processes that enhance problem identification and idea generation and, similarly, distinct processes that enhance idea selection, development …



1375. The Fastest Way To Revenue
      The more you need the money, the more narrowly you have to focus on customer needs and agendas. I learned that the hard way, struggling for several years before finally seeing the light and making a permanent change. In 1983 my fledgling company was among several that were trying to market a sales training program to one of America's largest sales organizations. Back then, The Brooks Group consisted solely of a part-time secretary and me, though I was closely counseled by my mentor who had tuto…



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