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1326. Five Ways to Turn Resistance into Opportunity By Kevin Eikenberry
      Resistance. It isn’t something people cherish or enjoy encountering. We experience resistance everywhere at work:People don’t like that idea.People don’t want the work flow to change.Someone doesn’t agree with the feedback they received and becomes defensive.Someone doesn’t see the value in a revised policy and they become resistant.People don’t want to buy what we have to sell.I’ve had leaders and supervisors tell me that resistance is the number one problem they face. But I don’t agree wit…



1327. Driving of Work Trucks By Lance Winslow
      Each time you or one of your work crews cruises down the road, people see the vehicle. It is logo’ed and that advertising is there to be noticed. If you cut some one off, believe me they will know who did it. They’ll tell their friends and you’ll be sorry. If you see a lady trying to pull out into bumper-to-bumper traffic, let her cut in. If you see a mom in her minivan with kids at a traffic signal, be courteous. Signal her with a pleasant hand motion to ‘please go ahead of me.’ Mouth the wo…



1328. How to Motivate Under-Performing Personnel
      It is no secret that the performance of personnel is the largest contributing factor to the long-term success of any organization. Managers may give direction, but in the end, it is the company's staff that determines how well it executes. It is the staff that must respond to the threat of competition and the shifting interests of shareholders and consumers. Taking this into consideration, one of the greatest challenges facing managers is motivating their personnel to achieve outstanding perform…



1329. Five Overlooked Ways To Hire Winners By Michael Mercer
      Here is a true story. My dentist did a “clinical” evaluation of my teeth. That is his fancy way to say he looked in my mouth and starred at my teeth with his own two eyes. He found no cavities in his “clinical” evaluation. I felt happy and relieved!But then he took a quick x-ray. Lo-&-behold, the x-ray immediately spotted a cavity hiding under one of my fillings!!In other words, what you see is not always all you get!!! An objective x-ray found a lot more important information than a hig…



1330. Innovation Management and Brainstorming Management – why people hate to brainstorm! By Kal Bishop
      Creativity can be defined as problem identification and idea generation whilst innovation can be defined as idea selection, development and commercialisation.There are distinct processes that enhance problem identification and idea generation and, similarly, distinct processes that enhance idea selection, development and commercialisation. Whilst there is no sure fire route to commercial success, these processes improve the probability that good ideas will be generated and selected and that in…



1331. New Leadership For A New War By Brent Filson
      Military analysts call this "asymmetrical" war (as if war has a terrible symmetry); and we know that it will be as different from conventional war as three-dimensional, blindfolded chess is from conventional chess. But one thing is certain, leadership lies at the heart of achieving victory. You only have to look to history to understand that when people needed to accomplish great things, whether in war or peace, great leaders had to rise to the occasion.Because asymmetrical war is a new kind…



1332. Take The Guesswork Out Of Problem Solving By Davis Goss
      In today’s chaotic world and uncertain economic times too many good people are burdened by too many problems that seem insurmountable and too many businesses find it increasingly difficult to compete effectively. The old traditional methods of finding solutions to these problems don’t seem to work like they used to. In fact, the world seems more burdened today with more complex problems than at any time in history. What the world needs is a brand new, reliable approach that DOES work.I thin…



1333. Organizational Structure, Creativity, Innovation By Kal Bishop
      Organizational structure can inhibit or foster creativity and innovation. The problem with organizational structure though, is that it is resultant of many factors, including history, organic growth, strategy, operational design, product diversity, logistics, marketing, client base, supplier base and so forth. Therefore, what managers need, are not recipes for complete structural change, but insights into the properties of fostering structures that can be adapted into the existing structure.To…



1334. In Leadership, The Critical Convergence Drives Great Results By Brent Filson
      The Leader's Fallacy lives! We subscribe to the Fallacy when we believe our enthusiasm over a particular leadership challenge is automatically reciprocated by the people we lead.If ignorance is bliss then leaders going around blithely adhering to the Leader's Fallacy have cornered the market on happiness.The truth is, it's more realistic to believe in INVERSE RECIPROCITY: i.e., whatever motivates you, "DE-motivates" the people.That's especially so for leaders who are trying to motivate people …



1335. Today's Employees and Their New Needs: What You Need to Know By Andrew E. Schwartz
      Today’s employees are not only interested in security or in pay and fringe benefits. They are often placing increased value on being recognized and involved in reaching personal growth goals. As a supervisor you must be aware of these new values. Keeping your employees’ interests and priorities will help you better motivate them to work well.Employees’ interests and values are changing. More than ever they expect to participate. They also believe that their skills should be used and that they …



1336. Innovation Management – changing the world! By Kal Bishop
      Creativity can be defined as problem identification and idea generation whilst innovation can be defined as idea selection, development and commercialisation.There are distinct processes that enhance problem identification and idea generation and, similarly, distinct processes that enhance idea selection, development and commercialisation. Whilst there is no sure fire route to commercial success, these processes improve the probability that good ideas will be generated and selected and that in…



1337. Time Management: Is Your To Do List The Problem?
      You start each week with great intentions. You are determined to get a grip of your workload. You are determined to write a to do list, you even promise yourself that you will stick to it and use it and reprioritise each day so that you finish what you want to every day.But yet again by Wednesday afternoon life, stuff and your habits have made your Monday morning intentions seem a distant memory and you are back in fire fighting mode with a longer to do list and feeling even more overwhelmed by …



1338. Recycling, Reverse Logistics and…..Candy By Vernon Stent
      The candy box is a container for all your favourite chew bars, gum and all your other favourite candy. A must-have for all kids and a great fashion accessory! The marketers are desperate for kids to user their box - so much so that they will soon be giving them away! There will be more about this new development later in this article, but before we get there, please consider HOW we get there: Pressure to Recycle The pressure for us to recycle and reuse goods has been steadily …



1339. The Cheapest, Forget It ! By Steven Schneidman
      Wouldn't it be great if we got get the cheapest price on everything. I know I wouldn't want it. Would you? Do you strive to get the cheapest automoblie? The cheapest mobile home to live in? The cheapest place to eat? Rather than look for the cheapest we tend to look for value for our money. We know we all work hard for our money and would like to be compensated if we are to give it up.The first thing a buyer should look for is if he's comparing apples with apples. Any person who's been to Chin…



1340. Being a Great Boss By Mike Shannon
      Are you one of those bosses that people just love to hate? Maybe successful, maybe very intelligent, maybe organized and moving forward but just can't get along with people. Communication and other people skills are as important to the success of your business as your talent, knowledge and entrepreneurial drive. After all, you cannot do it all by yourself and you need good people.I remember being a very arrogant and egotistical program director back in the mid 1970's when my boss called me int…



1341. Innovation Management – Raw brainpower versus experience By Kal Bishop
      Creativity can be defined as problem identification and idea generation whilst innovation can be defined as idea selection, development and commercialisation.There are other useful definitions in this field, for example, creativity can be defined as consisting of a number of ideas, a number of diverse ideas and a number of novel ideas.There are distinct processes that enhance problem identification and idea generation and, similarly, distinct processes that enhance idea selection, development …



1342. Outsourced Learning: Are You Ready for Learning BPO?
      As the business world enters a period of hyper-competitiveness, every business process will be subjected to examination and possible restructuring. We have already seen outsourcing and offshoring used to an extent that nobody would have dreamed of a few years ago. McDonald’s is testing the offshoring of its drive-thru process to India. How about, “Do you want fries with that?” with a New Delhi accent?Even though McDonald’s testing of business process outsourcing (BPO) has caused quite a stir, it…



1343. Business Innovation – Improvisation By Kal Bishop
      Creativity can be defined as problem identification and idea generation whilst innovation can be defined as idea selection, development and commercialisation.There are other useful definitions in this field, for example, creativity can be defined as consisting of a number of ideas, a number of diverse ideas and a number of novel ideas.There are distinct processes that enhance problem identification and idea generation and, similarly, distinct processes that enhance idea selection, development …



1344. Delegate Successfully - The Four Level Rule By Martin Haworth
      Delegation is a subtle, yet vital art in business. It can work very effectively for you - but only if you use it well. And use it for the benefit of all involved. There is a vital 'ground rule' that you must accommodate. And that's around a clear 'level of authority' to act...Most business owners, managers and executives who are successful have a clear strategy for making the most of their own skills. They, to quote Stelios Haji-Ioannou, founder of easyJet, the originator of no-frills short-ha…



1345. Call Center Killers and How To Prevent Them By Greg Meares
      To some these may be common sense to others these concerns will grab your interest. My goal is to not just provide the list to avoid but to also provide techniques you can employ to address these issues proactively and positively.Three Areas of Focus1. Employee Retention (attrition) 2. Absenteeism 3. Ineffective Frontline LeadershipCan you see the relationship among all three? Clearly, ineffective frontline leadership can and does have an impact on Employee satisfaction.This article will …



1346. Satisfied Employees, A Powerful Marketing Strategy By Kathleen Gage
      Even in today’s still uncertain economic times, there are companies who are doing extraordinarily well. Why is it that some companies are thriving while others are barely making it? You can always blame the economy, but is that the only reason? The answer could be as simple as how respected and appreciated your staff feels.Recently I visited a store to buy pet supplies. I was given a pleasant greeting, assisted with my purchase and made to feel like a valued customer. It was a good experience …



1347. Do You Inspire or Incinerate?
      Throughout my career, I have asked managers what they look for in hiring new employees. The single most sought after characteristic is a positive attitude. Knowledge can be learned but a positive attitude cannot be taught and is recognized as being critical for success. Yet, if attitude is so important, why do we do so much to destroy it? (I use we, because as a manager, I was guilty of having done some of the very things I have outlined below.) The following are some things I have learned that …



1348. Leadership in Troubled Times By David Meyer
      Leadership in Troubled Times The first task of a leader is to keep hope alive. -  Joe Batten Leading an organization can be challenging, even when times are good. When times are troubled, it is even more important for leaders to come to the forefront and provide direction and inspiration. We face challenging times today with a weakened economy, layoffs, and intense scrutiny of a mistrustful public sector. As leaders, now is the time to stand up for our beliefs. I subscribe to a value based l…



1349. Problem-Solving Success Tip: Avoid Bug Mentality By Jeanne Sawyer
      Fixing bugs fixes symptoms: like taking aspirin for a headache, it may provide temporary relief but does nothing to prevent the next headache. It’s ok, and often necessary, to relieve the symptoms but you have to dig deeper if you’re going to prevent problems from recurring.The reasons and benefits for getting past the symptoms to the root causes are well-known, but many companies still tend to confine their root cause analysis efforts to well-defined technical problems such as physical compon…



1350. What Every Manager Should Know About How to Reduce the High Cost of Employee Absenteeism By Etienne Gibbs
      Employers pay a high price for absenteeism, often more than they may realize, in terms of both financial and production losses and employee morale. Managers may view the tasks of finding a substitute employee as a short-term inconvenience; however, absenteeism frequently has more serious long-term effects. Employers can, nevertheless, ensure that employees report in regularly and remain on the job.Before employers can determine the best way to combat absenteeism, they must identify the organiz…



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