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1251. Developing your management style
      One thing a lot of us don't do in sales is take time out to analyse things. How are we doing it?Why are we doing it?Can we do it better?Taking time out to assess your management style is one of the most fundemental tasks a person can do. We are not just talking about managing others here either, it can also be how you manage yourself. One thing we should all do (at least once a week) is take time out to analyse your performance and management style. Ask yourself; How effective are you as a mana…



1252. Organisational Culture for Continuous Improvement By John Hicks
      I have been working with leading Business Improvement guru, Tim Franklin, preparing the PR for his latest book which offers an introduction to Continuous Improvement (CI) at beginner level, encompassing Lean, TQM, Six Sigma and the other related methodologies of CI.He was developing an analogy of a geographic expedition to describe Continuous Improvement. As you start out on an expedition, you can see the horizon clearly as being the final destination, but as you walk towards it, it recedes an…



1253. Déjà Vu MCI to Qwest International Inc: Can this Corporate Marriage Survive? By Jidé Odubiyi
      Current Situation:As of this writing, the MCI Board of Governors has given Verizon Communications Inc. one week to sweeten their $7.5 billion offer, otherwise they have no choice but to accept Qwest Communications’ $9.74 billion offer to purchase MCI Inc. If the Board does not receive a counter offer from Verizon Communications by May 3, 2005, then it will recommend its shareholders vote for Qwest’s offer. From all accounts (Noguchi Washington Post, 4/24/2005), Verizon is a stronger and more …



1254. Time Management Isn't About Managing Your Time, It's Getting Control of You
      Do you start off a day with the idea of getting certain things done and by the end of the day you haven't even gotten to the things you wanted done? Then you should be working on getting control of you, getting control of how you manage you. What is getting in your way, getting between you and those things you intended to do? Is it easier to do things that are easier or more fun first? You look up at the clock and it is break time, so you go take a break, grumbling that you didn't get to the thi…



1255. Virtual Assistants: What Can They Do for You? By Cathy Stucker
      Are you using your time as effectively as you could? If you are handling routine tasks instead of marketing or providing services to customers, you are leaving profits on the table. A Virtual Assistant (VA) may be just what you need.According to Marla Regan of OrganizedTime.com, a certified Virtual Assistant, you can benefit from using a VA for administrative tasks (such as billing), customer contact (follow up or reminder calls), project work (building or maintaining a client data base), or …



1256. Challenge of ERP Implementation: Q and A with Rick Maurer By Rick Maurer
      Question: ERPs seem like a good idea, so why is return on investment so low?Answer: Resistance often kills many of these new systems. Even though the promise of what an ERP can do is high, the planners often fail to look at how the users are likely to view this “improvement.” ERPs take away the old tried-and-true ways of working. Even though some of these cobbled together systems aren’t all that good, people understand them. When they are asked to give up what they know and what they can rely…



1257. Organizational Capital in Politics, War, Sports and Business By Lance Winslow
      Intangible Corporate Assets such as Organizational Capital, Blue Sky and Brand Name Capital, actually they all have a common thread in my opinion. Here are some thoughts on these issues. And first I would like to comment on a couple of UCLA, Anderson School of Business items which are of interest. And I must say these research pieces are somewhat cutting edge, in business management theory.This is particularly interesting to me as one of my family tree offshoots was Friedrich Winslow Taylor, w…



1258. 50 Great Ways to Motivate and Not Break the Bank By Marcia Zidle
      Quick, Easy, and Even Fun! 1. Smile, say “Hi! How are you doing today?”2. Regularly invite someone to join you for coffee.3. Send them flowers, chocolate, a bunch of balloons.4. Provide a group lunch---pizza, six-foot sub, barbecue.5. Write someone a thank-you note and put a copy in his/her file.6. Hand out coupons for an extra 30 minutes for lunch. 7. Make a donation to their favorite charity in their name.8. Give out tickets to a movie/play/cultural/sporting event.9. Celebrate achievements …



1259. What to Do When Trust is Low By Rick Maurer
      Trust is essential. You can’t run a business without it. Customers leave. Risk taking evaporates. You find yourself surrounded by naysayers – or worse – yes men and women. No one dares tell the truth. Departments put up barricades creating fortresses inside your castle.The Warning SignsEmployees Leave. When turnover is higher than the industry average, it could be a sign that people lack trust in your organization. While there could be other reasons – low pay, a very attractive job market, bet…



1260. Manage Communication to Add Value By Robert Abbott
      Management guru Tom Peters says white collar workers and managers in functional departments need to protect their futures.They have to learn "the difference between doing totally acceptable work and creating very new value...." he notes, in an Industry Week article. In other words, people in departments like Human Resources and Finance need to become entrepreneurial.With that in mind, let's look at three ways you can use communication to add new value, whether you work in a functional departme…



1261. Leadership For Deep Results: Without Them Are You Wasting Your Leadership And Your Life? (Part One)
      PERMISSION TO REPUBLISH: This article may be republished in newsletters and on web sites provided attribution is provided to the author, and it appears with the included copyright, resource box and live web site link. Email notice of intent to publish is appreciated but not required: mail to: brent@actionleadership.comWord count: 580Summary: The author asserts there are two kinds of results leaders achieve, standard results and deep results. All leaders know what standard results are, but few le…



1262. Why Would Anyone Do That in My Meeting? By Steve Kaye
      Imagine that you open a meeting by saying, "We need to talk about the budget."And someone responds with, "I named my dog Budget because everyone tells me he's too big."After the laughter subsides, you wonder why anyone would make such a silly remark in your meeting.And this leads to a larger question: Why would anyone misbehave in a meeting? Taken to the extreme, misbehavior can ruin a meeting. That wastes everyone's time and squanders the opportunity to produce useful results.Here are som…



1263. Emotional Intelligence
      On a bright, clear morning, Mohab Saleh, Creative Software Developer at a respectable software company, was rushing through Cairo's crowded streets to make it to the monthly employee meeting. He made it just on time to hear that he was being promoted to head the CRM software division at Raya. 'Incredibly bright', 'highly skilled', 'top of his field', were few of the qualities of the well-educated engineer who earned the highest GPA in his class. Two months later, the Senior Vice President at Ray…



1264. The Value of Values By Eric Garner
      One of the toughest jobs a leader has to perform is to act as guardian of an organisation’s values.An organisation’s values are the things that are really important to it.In the early days of an enterprise, the values are sometimes the only thing that keeps the business going. When other factors make the chances of survival doubtful, such as funds, markets, and technology, it is the set of beliefs held by the original founders which pull the business through. The beliefs of the organization ar…



1265. Reward Your Employees with Travel Incentives By Sheryl Strasser
      Reward your Employees with Travel IncentivesMotivating employees, especially highly competitive employees like inside and outside salespersons and telemarketers, can be a challenge. Sure, everyone likes cash, but what if you could offer a incentive that was worth more than cash? That's what travel incentives are all about.What do you think would generate more excitement among your employees; offering $50 to the person who sets the most appointments in one day, or offering a 3 day and 2 nights …



1266. How to Beat the 'Turf' Mentality By Azriel Winnett
      Want to hear a fascinating story? Let's sit in at a meeting of the human resources department of a large corporation. A number of human resources specialists are gathered in the board room. They chat idly to one another as they await the opening of what they expect to be a routine monthly meeting. The door swings open and the director of human resources strides in. He smiles warmly, greets everybody heartily and spends a minute or two exchanging pleasantries. Then he drops the bombshe…



1267. New Leadership For A New War
      PERMISSION TO REPUBLISH: This article may be republished in newsletters and on web sites provided attribution is provided to the author, and it appears with the included copyright, resource box and live web site link. Email notice of intent to publish is appreciated but not required: mail to: brent@actionleadership.comWord count: 1465===========================================Summary: The author observes that the war on terror calls for a new kind of leadership. Just as the war is 'asymmetrical'…



1268. Firewords: A Dangerous necessity in your life?
      There are many stories of people injuring themselves, and others, with Firewords in the old wild days of entrepreneurship and it is usually passed off as the price that had to be paid in order to win. However, as time passes, there is a tendency to confuse reality with myth about how people rose to be so successful. The myth tends to appear as reality and that can be dangerous especially as we are all becoming more aware of our rights and the speed of the internet and bloggers to highlight indis…



1269. Biometrics and ”Return On Investment” By Terrence F. Doheny
      At this time of tight budgets, the mantra of business is “Return On Investment!” With few exceptions, expenditures are measured against the bottom line. Outlays for capital expenses are strictly evaluated in terms of profitability and the total cost of ownership. The era of purchasing new gadgets due to their “whiz-bang” factor is long gone. How can biometrics provide the sought after “R.O.I.” in this environment?A biometric hand reader prevents a felon from entering your office or warehouse. …



1270. The Leadership Imperative: Making Your Leadership Your Life By Brent Filson
      Nearly all leaders I've encountered are underachievers. They're getting a fraction of the results they are capable of. And in most cases, it's their fault. Their failures are the result of the choices they make. For the opportunities to consistently get more results are all around them all the time, theirs for the taking.For instance, to start getting more results than you are accustomed to getting, you simply have to change your mind-set. You should aim to make your leadership your life …



1271. Delegation: When to Delegate, Who to Delegate to By Kate Hufstetler
      There are some very simple guides for delegation.Most people delegate based on not wanting to do something. They simply walk out to their secretary or the closest sub-ordinate and ask them to do/finish the project. These people use delegation as a means to schlep off unwanted work.Almost all work within any organization is important. That does not mean that all work with in an organization is A) fun to do or B) exciting to do or C) challenging or D) any particular person's…



1272. Business Leadership Skills - Managing the Human Being Behind the Business By Megan Tough
      Managing the Human Being Behind the Business It’s a common problem and we’ve all seen it - business owners that are just ‘too busy’ all of the time, and as a result, do not enjoy the success in business they had hoped for. Let’s not kid ourselves, there is a lot to focus on: technology, employees, sales, marketing and so on. These functions are essential and need to be well organised and managed. But there is a second aspect to business success that is often overlooked – the effectiveness …



1273. Project Management - Are You Done Yet By Luc Richard
      What happens when a Project Manager asks one of his team members "Are you done yet"?If you're a seasoned project manager, then the following scenario will sound very familiar. If you're new at this game, take my word for it: This will happen to you!------------------------------------------------------Starring in this article: R.U. Dunyet (a.k.a. Red)------------------------------------------------------(Monday) Red: Are you going to be done for this Friday? Developer: Oh yeah. I'm actually ah…



1274. Business Continuity Testing By Albert Streab
      Disaster Recovery is not Business Continuity. Many companies do not have full business continuity plans. They say they do have business continuity plans but they really mean that they have a disaster recovery plan, usually meaning that they have alternative premises and possibly equipment that can be used in the case of a full scale disaster. Business continuity covers far more than just the IT systems. Think of all the paper records an organisation needs to continue working. Think of the…



1275. Firing Someone Without Resentment By Julie-Ann Amos
      Firing, sacking, letting go or terminating people is unpleasant. There are ways to minimise resentment, but why bother? Because most legal action and unpleasantness stems from dissatisfaction/resentment about the way things were handled - about how rather than what happened. Dismissal can be unfair because of the reason, or the way it was done, so you need to be extremely careful. In the law regarding employer-employee relationships, fairness is key. You must be fair, and be seen to be fair. B…



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