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101. Management of Infrastructure – Who Dares By Hans Bool
     There are many management areas. Infrastructure is such a field that is normally not too popular as a discipline. It is not directly visible, at least not in the sense that you can measure the output – in terms of number of products or services related to the investments that are done. Yet, if the topic of infrastructure is not properly set on the management agenda, it will put itself there, on the moment you least expect it. All over the world we have seen what incidents like Katrina can brin…



102. How to Attract and Retain the Right People
     If you’re one of the many executives struggling with finding and keeping the right people to propel your business forward, you’ll find these insights helpful.If you’re frustrated by trying to motivate people, work instead to develop a company where people are self-motivated – where they do things because they want to. When we’re inspired, we enjoy our work, we’re productive, and we’re proud of our efforts. We remain focused and committed to the task at hand. In short, we put forth out best effor…



103. Talent Recruitment Challenges of High Technology Companies By Anne Thornley-Brown
     As a result of the dot com meltdown and the decline of the NASDAQ in 2001, many organizations had no alternatives but to lay off many talented IT professionals. Currently, the pool of available talent in the labour market is large. Over the long haul, the impact of shifting population demographics on the labour pool will be staggering. As the baby boom generation continues to age, we can expect acute labour shortages similar to the ones we experienced in the high technology sector during the d…



104. Management Development - Micromanagement Works! By Martin Haworth
     Getting into the detail of everything each of your people does, will really damage your relationships with them. Sure, there are times where their hand needs to be held, and then there are times when you have to be sensitive enough to their needs to back off and let them learn for themselves.Indeed, sometimes you have to brace yourself, but that’s how a child learns, from getting things wrong – so it’s OK to step away and let it happen.However, if you have your nose in everyone else’s work, yo…



105. The Top Six Reasons to Buy Rather Than Build an Inventory Management Solution By Ken Town
     Is building your own inventory management solution really your best bet?The issues that companies face when they decide to build a solution in house are numerous: Scarce development resources, project cost overruns, delivery delays, unexpected technical issues, long-term maintenance issues.For these reasons, you should consider purchasing hosted, flexible, "out-of-the-box" vendor managed inventory (VMI) and web-based inventory solutions that can be running in a matter of days -- rather than mo…



106. Work Negativity: 6 Tips for Turning Around Negativity at Work By Carla Rieger
     Conflict is like wind; too much causes destruction; too little and no transformation can occur.A client of mine (a manager) told me he was having a wonderful day, and then a man called to complain about one of his employees. The exchange affected his entire day, his sleep that night and his ability to concentrate on an important project the next day. How often do you let a negative interaction ruin your peace of mind? That doesn’t have to happen. Below are 6 tips that can help you turn around …



107. Step by Step Guide to Employee Satisfaction Surveys By Martin Day
     The benefit of running an annual employee survey has for a long time been widely accepted but many organizations have been put off by the amount of effort that is required.Many organizations who have bit the bullet and conducted their own internal employee satisfaction surveys have often relied on word-processors to allow them to design and compile a survey, then gone through the effort of printing and distributing the survey and spent time chasing and collecting the completed surveys and then…



108. Turning a Negative Employee Into a Positive Asset By Teresa Miller
     Several years ago, I took over the supervision of a section in a Public Agency. I was a newbie in management, enthusiastic, and excited about the opportunity that lay before me. I was informed by my manager that I had a problem employee on my team. He described her as unpleasant, resistant, not a team player and told me that I would have my hands full managing her. He stated that she had been forced upon him by another department and now we had to deal with her. I listened and filed his comme…



109. Leadership Skills By Christopher J Thomas
     Recent studies have shown that industrial supervisors are working at less than 60% of their potential. Basic management skills training is guaranteed to change all this and at such little cost.Introduction There is no doubt that the single most important aspect of a manager's job is the management of people. Of course, a supervisor must manage resources other than people. However, none of the other resources compare in importance to PEOPLE. The challenge to manage people effective is unquestio…



110. Innovation Management – IBM Opens Lid On Its Treasure Chest By Kal Bishop
     IBM, which registered 3248 patents last year, has decided that sharing technology can sometimes be more profitable than jealously guarding its property rights on patents, copyrights and trade secrets (Herald Tribune, April 11 2005).International Business Machines have come to the above conclusion 205 years after the invention of electric light – thus clearly illustrating that even the 19th largest company in the world (fortune.com) with a market capitalization on $141 billion (nasdaq.com) is s…



111. Balancing Power in Outsource Contract Agreements By Gavin Campbell
     The practice of outsourcing business processes has long been subject to the discussion how best to ensure optimal benefits for both parties involved in the outsource agreement.In conventional outsource agreements conflict often arises between the objective to minimize cost and the necessity to continually develop the service. This leads to unsatisfactory results for both parties. However, conflicts can be resolved by increasing the collaboration between both parties to a level where the servic…



112. Thoughts on Empowerment By Rick Maurer
     People are empowered when they are given the authority and responsibility to make decisions affecting their work with a minimum of interference and second guessing by others.Empowerment is an overused and under?practiced term. When people are empowered they bring their minds to work. They are engaged in making decisions that affect their part of the business. They take responsibility for their actions. They work free from the petty bureaucratic hassles that diminish value and waste time. They …



113. Take Your Good Idea One Step Further
     Whether you're an executive, manager, professional, or entrepreneur, you need to think ahead. When you do it in a formal sense, it's called it planning, when you do it informally it's something like speculating.Whether you're planning or speculating, the exercise represents just the tip of the iceberg. For the plans or scenarios to amount to something, they have to be implemented. In turn, that usually involves other people.Which takes us to the subject of communication: How do you convert those…



114. Dissenion Down On The Cubicle Farm By John Alquist
     How content and satisfied are American employees? Not very!According to Corinne Maier, a psychotherapist and author of “Bonjour Laziness,” corporate cubicle inhabitants are anything but tranquil and joyous. These natives are truly restless.This French writer quotes a Gallup study of employed American professionals showing that:1. Some 17% claim to be "actively disengaged" in their jobs, close possibly to acts of sabatoge, some rather subtle.2. And 54% claim to be "not engaged" in th…



115. Motivating Unmotivated People
     Motivating Unmotivated PeopleBy John Strelecky- Author of The Why Are You Here Café If you walk around a Walt Disney World resort or theme park, you are likely to witness something that in most other settings would seem bizarre. Not the presence of a large animated character, although you may witness that also. Rather, at any given moment, a person in dress clothes will be walking from one destination to another and will stop, pick up a piece of paper, a cup, or other piece of trash someone dro…



116. How Managers Can Help Retain Their Best Employees By Susan Cullen
     A major problem for employers today is attracting the best talent, and then retaining key employees. Research shows that the key ingredient for retention lies within the manager’s ability to understand what employees really want.The survey results below first came out in 1946 in Foreman Fact, from the Labor Relations Institute of NY and was produced again by Lawrence Lindahl in Personnel magazine in 1949. This study has since been replicated with similar results by Ken Kovach (1980); Valerie…



117. Transform Any Business into a Go-Getting Power House by Working SMART By Keith Longmire
     Probably as well known as SWOT, SMART turns goals, objectives and tasks into concrete deliverables. If there is one key to turning busy, ineffectual organisations into models of streamlined efficiency then this is it.More accurately SMART ought to be SMARRRT. There are at least three equally valid definitions for the 'R'.OK, the 10 second introduction to working smarter:Specific: Be completely clear on the outcome expected of the goal, objective or taskMeasurable: Phrase the statement of what …



118. Planning a Productive Retreat By Marcia Zidle
     What value is there in leadership or team-building retreats? Just consider the following. An executive committee of an association, deliberating on strategic planning issues, identified “who we are” in terms of their membership. By focusing on the challenges and opportunities represented by certain membership segments, the committee created specific strategic initiatives for the upcoming year. A 17 person CPA firm structured their most recent annual meeting to encourage greater teamwork by a…



119. What Do Wolves and Leadership Have In Common By Rick Johnson
     So exactly what do wolves have to do with CEO Strategist and leadership? The wolf is a very social animal. They travel together, eat together, hunt together and play together. There are referred to as a pack. The pack is generally a larger family group. Wolves within the pack are related by blood line. Being accepted, respected and cared for by their siblings and parents is important to the wolf. Isn’t being cared about, trusted and respected important to every employee of every successful or…



120. Succession Planning? ... Not on My Watch! By Paul Shearstone
     At first blush, it would appear there is no shortage of Succession Planning Advocates convinced in theory, the importance and benefits of corporate Succession Planning. In practice, however, real succession planning - or the overt lack thereof - runs juxtaposed to principle. The important question then is, “Why?”In November 2002 I wrote an article *The Art of Succession Planning in which the argument in favor of a detailed Succession Plan was put to rest. Clearly, the advantage of proper plann…



121. What is the purpose of Corporate gifts?
     Corporate gift giving is a form of marketing, branding, customer service, and employee recognition that is time honored and can certainly help to create loyalty.But, although it feels good to get a really great present! It can feel terrible to get a present that shows a lack of concern or consideration. This feeling is not followed by loyalty but instead, anger and resentment.Corporate gift giving, more so than personal gift giving needs to be done with great care and with the recipent in mind. …



122. Tales from the Corporate Frontlines: Finding The Perfect Balance By Josh Greenberg
     This article relates to the Work/Life Balance competency, which investigates how your staff feels with regard to the balance between work and personal life. It explores issues such as priority of family and hours on the job, also covered in this competency. Organizations that enjoy a high satisfaction level in this area will normally exhibit a low rate of absenteeism and experience higher employee retention. Evaluating this competency is helpful in understanding issues relating to a workforce …



123. Building the Trust in Your Employees - 12 Easy Tips By Martin Haworth
     In Stephen Covey's great book, "The Seven Habits of Highly Effective People", he talks about the 'emotional bank account', where you have to build a credit in your relationship with the individuals who you work with (and everyone else as well!).If what you do isn't 'trustworthy', then all you have done in your gentle listening and asking great and interested questions to build, is to 'debit' your account. And if you do more of this than the credit you build, then you will never get your folks …



124. Protect Your Computer System with a Comprehensive Security Policy By Cavyl Stewart
     The most difficult part of creating a Security Policy for your business is determining what, exactly, to include in it. Never heard of a Security Policy before? You’re not alone. But whether you are the only employee in your company or you have a small staff working for you, you need to learn what a Security Policy is, and then you need to create one.In much the same way that a personnel policy informs employees of things like vacation time accrual, performance review schedule and other per…



125. Are You Prepared for a Disaster? By Kathy McHenry
     Yesterday I look at my calendar and saw that my newsletter was on my calendar for today. I wondered what I would write about. By the end of the day, I had my topic. Back-up and Recovery System.Are you prepared for a disaster? Around 2pm yesterday I looked up from my computer and saw a reflection of smoke. I knew right away someone’s home was on fire. Thinking it was one of the homes behind me I stepped out my patio door. It was the house right beside mine that had caught fire. I immedi…



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