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1201. 7 Essential Elements To Every Organizational Change By Michael Beitler
      [This article is based on excerpts from the special report "Overcoming Resistance to Change" by Dr. Mike Beitler.]Senior management often creates a plan for implementing an organizational change while completely ignoring the following elements necessary for every organizational change. Without these elements the attempted changes will always create a large amount of resistance. Change leaders and facilitators beware!1. Involve the people who will be affecting (and affected by) the change. (No …



1202. Performance Appraisal - What IS The Point? From Blaming To Better Performance By Robert Bacal
      Probably the most misused and abused and disused management tool in history is the performance appraisal. It's the strangest thing. Ask managers or human resources staff whether they think performance appraisal is an important thing to do, and you'll find they usually agree. "Of course it is", is the common response. If you ask why it's important, they will tell you and tell you and tell you. But they don't tell you the right thing!The odd thing is that they often don't get done, and managers,…



1203. Get It Done! Soft Skills not Hard Tools are Required
      If your organization has people, then interpersonal skills are needed.I work with companies that are on a path they call the lean journey. Whatever you call it, it's based on the Toyota Production System. Some manufacturers embraced it and it became known as Lean Manufacturing, expanded into the Lean Office or Lean Enterprise. During this transformation the approach became focused on tools, but Toyota's approach is about people.The focus of Lean Manufacturing training has been on technical skil…



1204. Productivity Through Positive Reinforcement By D.M. Giolitto
      Most people just want to be appreciated. If you're a manager, that's something to seriously think about as you set the tone for maximum productivity.Ever work for someone who preferred a 'bullying and intimidation' managerial style? This type of bullying doesn't involve spitballs and shiners in the schoolyard, but it might as well because it produces the same feelings of inferiority, worthlessness and mistrust among peers. It turns workers disloyal, dishonest, and downright disgusted. The bull…



1205. How to Hire the Right People By Lorraine Pirihi
      One of the biggest challenges any business owner or manager has is hiring the right people. I've recently discovered a simple, inexpensive yet very effective way which will help you get it right. This week I've asked Nathan Chanesman, Managing Director of Myprofile Pty Ltd. to please explain…"Without quality employees who share your vision and work ethic your business is not going anywhere.So how do you find the "right" employee?We've all experienced hiring the "wrong" person. It's a nightmare…



1206. Improve Your Income
      We all want to improve our top line - our income - be it our salary or business profits. Here are the 5 Ways to make it happen: 1. You need to figure out what you want, and don't settle for anything less without a struggle. Build a fortress around your desires. Figure out how badly you want it. Figure out how you are going to get it. Form a plan and reward yourself along the journey. The difference between an achiever and a super achiever is that the super achiever gets out of his comfort zone a…



1207. Tales From the Corporate Frontlines: Diversity in the Workplace: Ethnic Considerations By Josh Greenberg
      This article relates to the Diversity in the Workplace Competency, commonly evaluated in employee satisfaction surveys. This competency explores whether your organization provides understanding and supports interaction among diverse population groups while respecting individuals' personal values and ideas. Research shows that by fostering a climate where equity and mutual respect are intrinsic, an organization can create a success-oriented, cooperative and caring work environment that draws in…



1208. Negative Self-talk is Too Expensive By Alan Fairweather
      I'm always fascinated by the people who lift huge weights, particularly in competitions like the Olympic Games. There are events for men and women and they get up on stage to lift a bar with huge weights attached. I often wonder what sort of things they're saying to themselves as they pace up and down, rubbing their hands with resin powder and taking huge breaths.What if they were saying - "That looks really heavy - it's heavier than anything I've lifted before. I'll probably drop it, make a r…



1209. Re-energise your Business - Remove sources of Friction and Delay
      Sometimes delays are important, but if you're not adding value, then it is not good. Some level of friction and delay are prevalent in virtually every business. Depending on what you are trying to achieve, they are not automatically bad things. There are times when deliberately slowing down (introducing delay to) an activity is the right thing to do. But where they are a result of poorly evolved processes, lack of training or resources, or lack of knowledge - it's time to take action and remove…



1210. Making Your Workers Your Partners By Sam Vaknin, Ph.D.
      There is an inherent conflict between owners and managers of companies. The former want, for instance, to minimize costs - the latter to draw huge salaries as long as they are in power (who knows what will transpire tomorrow). For companies traded in the stock exchanges, the former wish to maximize the value of the stocks (short term), the latter might have a longer term view of things. In the USA, shareholders place emphasis on the appreciation of the stocks (the result of quarterly and annua…



1211. Five Secrets to Gaining Credibility with Your Team for Outstanding Results
      Towers Perrin, the corporate benefits consulting firm,surveyed over 1000 American workers and found thefollowing:* Only 51 percent of all workers trust their organizations totell the truth in employee communications* Only 48 percent of all workers with more than five years oftenure believe their companies are honest in their employeecommunications* Only 44 percent of all workers over age 50 trust theirorganizations to tell them the truth in employeecommunicationsOrganizations then wonder why wor…



1212. Listening – the Powerhouse Management Tool By Martin Haworth
      Every day we communicate with those around us. At work, as in our lives as a whole, we respond to the information we obtain.Yet, so often, managers waste this valuable information gathering time by telling their own story, instead of listening to others and really hearing.Listening closely is valuable because:-You show real interest in the other person, thus building strong, trusting relationships.You get great information, which can help you gather the ‘intelligence’ you need to the best deci…



1213. Performance Appraisal Scenarios: Improve Your Communication By Andrew E. Schwartz
      IMPROVING COMMUNICATION DURING THE PERFORMANCE APPRAISAL: If the employee has trouble getting started on the self-appraisal you might say: “Why don’t you start by talking about the XYZ project?” (Pick a topic that the employee will feel comfortable with, a success rather than a failure.) “It seems to me that the PDQ project was harder than we expected. What’s your perspective on that?” “I know this sort of thing is hard to do. Start wherever you like. I’m eager to hear what these past six mon…



1214. The Truth? By George Ebert
      The pure and simple truth is rarely pure and never simple. Oscar Wilde The truth. So alluring. So promising. If we only knew the truth, everything else would just fall into place. Sadly, the "truth" of a relationship, situation or event is always hard to come by. The fact is that no matter what the relationship, situation or event, what you see is never what you get --WYSINWYG for short. No matter how new your software, fast your computer, good your analysis or frequent your focus groups, y…



1215. Measure It First, Then You Can Manage It By James Louis
      If you can’t measure it, you can’t manage it. Companies may be able to survive for a while if managers aren’t using data to make decisions, but they will eventually see their demise; likely sooner than later. Those companies to benchmark off are the ones who are not only surviving, but thriving! Pick your favorite phrase: TQM, Process Management, Quality Circles, Improvement Teams, Standards and Measurement departments or any other title you prefer. The function is the same. Look at baseline d…



1216. Hiring a Book Keeping Service By Lance Winslow
      Whether you choose to do your own books and accounting or hire those services out there are a few things you should know first.A good book keeping service will normally charge you around $200 -500 per month while you are still somewhat small and you can receive: Profit and Loss Statements; Balance Sheets; Bill Paying Services; Checking Account Reconciliation; Journal Reconciliation; Tax Information Preparation; Tax Return Filing; Etc.If you are inclined to do your own books, that’s ok too. S…



1217. Gossip And Rumors And Hearsay, Oh Why? By Dan Strakal
      In the Wizard of Oz, it was “Lions and tigers and bears, oh my!” Many organizations today are singing a slightly different tune: “Gossip and rumors and hearsay, oh why?”It is estimated that gossip and rumors within a company can cut productivity by as much as 50%. Of course this translates to lower profits and can negatively impact the company in the long-term. In addition, more employment laws and regulations are being drafted to ensure employees and companies are protected from libel and…



1218. CRM On Budget: How To Develop and Stick To a Realistic Budget for CRM
      It seems that having a project come in On-Budget is the holy-grail of project management, especially when it comes to CRM projects. With their 70% failure rate, CRM projects represent a significant risk to a small business' financial health and warrants more 'measure twice, cut once' consideration before beginning. Coming in On-Budget does not mean you managed to squeeze your project into whatever arbitrary budget you came up with when you first started. It also doesn't mean that you started wit…



1219. Competencies for HR Professionals in Knowledge-based Industry with Reference to IT, ITES-BPO's By Sanjeev Himachali
      Introduction“High performing HR function affects bottom line nearly 10%”- A surveyCompetencies have become integral part of HR field. In the last 25+ years, the competency approach has emerged from being a specialized and narrow application to being a leading method for diagnosing, framing and improving most aspects of Human Resource Management. Changes to business practice have forced HR professionals to adjust their role and the contributions they make as well as to obtain new skills and com…



1220. Turnover is Not a Problem By Michael Beck
      “Ha!” you say. “For someone to make a statement like that, they obviously haven’t worked in the real world and certainly have never had to run a company.” Well, let me assure you. In my past I’ve not only run companies, but spent many years in one of the most notorious industries for turnover – the restaurant industry.Don’t get me wrong, I understand and appreciate the challenges that turnover creates. Turnover causes a drop in productivity, lower profits, inconsistent quality, and certain…



1221. Retain Your Best People By Dorene Lehavi
      Many managers and team leaders ask me how to deal with employees in a way that will maximize their potential, create loyalty and respect, and cut down on high turnover and destructive behavior in the workplace. The single most common reason people stay or leave an organization is based on the relationship they have with their direct supervisor. Therefore, the key is to show a keen personal interest in each person. Recognize everyone's uniqueness and find ways to allow that uniqueness to be exp…



1222. Employee Retention: Keeping the People Who Keep You in Business By Marcia Zidle
      The retention of highly skilled knowledge workers is one of the major challenges today for all organizatons. Knowledge workers are those whose work primarily requires the use of “mental power rather than muscle power."For example, they are the developers and caretakers of the computer networks that keep your business running. They are also the producers of the dazzling graphics presentations that help your sales force land new customers. And they are even the account reps who look into data …



1223. Hold Your Applause! By George Ebert
      It’s amazing what you can accomplish if you don’t care who gets the credit.     Harry S Truman President Truman had decided that Secretary of State, General George Marshall’s name should be attached to his plan for massive European relief following World War II. Many in the White House objected, believing instead that the President should get credit for the initiative. Truman, however, wisely recognized that a reluctant Congress would have a much harder time voting down a plan that carried th…



1224. Making Change Work By Mark Eaton
      Shaky FoundationsWhilst over 60% of businesses will be looking to implement some form of business improvement initiative over the next 18 months, less than 1 in 4 of these change programmes will achieve any worthwhile results that are sustainable for a further 12 months post the introduction of change.This brings into focus two key problems:1. Some 40% of businesses are not planning to introduce any form of change, even though it is likely that there will be significant changes in their market…



1225. Partnering for Performance
      'The difference between a boss and a leader: a boss says, 'Go!' - a leader says, 'Let's go!'' E. M. Kelly  Are you a boss or a leader?  Do your employees see you as part of the team or as looking over it?  How would your team members define your management style? I ask these questions as a challenge, and offer the opportunity to take a look at your manager/team member relationships. Merriam-Webster states that a boss is someone who exercises control or supervision; some…



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