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1176. Is Your Company in Need of Family Therapy? By Garrett Coan
      How Companies Are Like FamiliesLike a family, a company is a group of people who have an ongoing relationship with one another. Companies have several things in common with families:1. Families have distinct ways of communicating and degrees of togetherness. For example:• Communication may be overt or covert.• Relationships tend to be enmeshed (too close; overly involved) or disengaged (not at all close; uninvolved).• Boundaries may be described as diffuse (extreme togetherness), rigid (extrem…



1177. You Can't Not Communicate By Kevin Eikenberry
      Most of us would like to be better communicators. As leaders, co-workers, team members and in all of the other roles we play both professionally and personally, we know that communication is a major key to success.When we are frustrated or stymied by something, often better communication would have improved it.Consider the new executive or manager who walks into their first meeting. Every movement is watched. Where they sit is analyzed. What they say is discussed later. Did they make decl…



1178. Take Control of Your Paper in 3 Easy Steps By Mike Shannon
      Do you have piles of paper on your desk. Many do and don't know how to deal with them. They have no working system to deal with the day to day influx of paper, email, magazines and other information. Worse yet, after a while that pile on your desk gets moved to the top of the file cabinet. And the pile on the file cabinet gets moved to the window sill. Pretty soon you have piles of paper all over your office. Are you or someone you know in this situation?That's how my office used to look back …



1179. We Found a Rock Star! Hiring the Best of the Best By Lonnie Pacelli
      Colleagues, I feel your pain on this issue.Scenario #1: You've got a critical position that needs to be filled by a qualified candidate, and quick. For every day the position doesn't get filled, your in-box fills up a bit more with work to be done because your unfilled position hasn't been staffed. You see tons of resumes and have interviewed scores of candidates, but the rock star you're looking for isn't emerging. You refuse to "settle" for a mediocre candidate, but the work is piling up and…



1180. Creating content for Articles or Ezines Effortlessly
      The benefits of writing as a marketing strategy have been well documented. Articles build credibility, provide lots of links back to your website, and can generate business for you. All good stuff. This is all well and good as long as you have something to write about - right? Finding content ideas can be one of the dilemmas that stops us from making the most of writing as a marketing opportunity. But I can assure you that each on you has enough content already on hand to write dozens of article…



1181. 3 Tests to Hire the Best
      Question: What’s the easiest, cheapest and quickest way to have profitable, productive, and honest employees?Answer: Hire profitable, productive, honest people!Unfortunately, managers often hire underachievers or losers. Fortunately, pre-employment tests give managers a simple-to-use, quick, customizable way to hire the best.Only 1 Reason to Screen ApplicantsThe sole reason to assess applicants is to predict – or forecast – how an applicant will behave on-the-job BEFORE you hire the person. It p…



1182. Project Management - Time Estimates and Planning
      Accurate time estimation is a skill essential for good project management. It is important to get time estimates right for two main reasons: 1. Time estimates drive the setting of deadlines for delivery and planning of projects, and hence will impact on other peoples assessment of your reliability and competence as a project manager. 2. Time estimates often determine the pricing of contracts and hence the profitability of the contract /project in commercial terms. Often people underestimate the …



1183. The Comfort Zone By Paul Lemberg
      The Comfort Zone I have a friend named Gene, a serial entrepreneur who currently runs a software business. Like many people, last year was a tough one for his company. They survived largely by providing add-on services to existing customers - a decent response to difficult circumstances. They even grew revenues a bit. But here's something else that happened: They got comfortable. They decided they could exist on their base of customers, and then they "realized" there would b…



1184. Organizational Structure, Creativity, Innovation By Kal Bishop
      Organizational structure can inhibit or foster creativity and innovation. The problem with organizational structure though, is that it is resultant of many factors, including history, organic growth, strategy, operational design, product diversity, logistics, marketing, client base, supplier base and so forth. Therefore, what managers need, are not recipes for complete structural change, but insights into the properties of fostering structures that can be adapted into the existing structure.To…



1185. Entitlement Programs Kill Corporate Productivity By Bill Lee
      In articles I’ve written over the years, I have used “laissez-faire,” a term more frequently used to characterize governments than businesses, to describe a rather laid-back management style. When I use this term, I am referring to management personnel who put very little pressure on employees to achieve their full potential by pushing them toward peak performance levels.Laissez-faire managers had much rather maintain a stress-free relationship with their personnel than face the antagonistic …



1186. Building Trust in Your Business Relationships - 10 Steps By Martin Haworth
      There are some simple things you can do with your people to ensure that they start to trust you. As a letter from Mike Emmott of the Chartered Institute of Personnel and Development in the UK says, in April 2005's UK Management Today says:-"Our surveys show that only one in four employees trust senior management to look after their interests"Is that not appalling? How on earth can businesses develop, survive and above all hang onto their best people if they are seen to be untrustworthy?It's ho…



1187. Five Principles of Effective Communication By Brenda Townsend Hall
      The problem with communication is the illusion that it has occurred. George Bernard ShawI’m sure this has happened to you: a colleague has just done the exact opposite of what you wanted him to do. How can that be, you ask yourself. I told him exactly what I wanted. Yes, maybe you told him but did you check that he was listening, that he understood, that he agreed and that he would carry out the required action? Obviously not. The first principle of effective communication is to get appropriat…



1188. Are You Cascading Your Strategy, or Fragmenting It? By Stacey Barr
      INTRODUCTIONThe typical approach executive teams use to cascade, or roll out, their strategic direction is to produce a clear set of goals, objectives, critical success factors or a scorecard and then get each departmental or functional manager to take this on board and customize it for their part of the organisation. The trouble then begins…A TYPICAL APPROACH: EACH DEPARTMENT ADOPTS OR ADAPTS A VERSION OF THE CORPORATE STRATEGYThe first phase of most organisational planning processes is that …



1189. Why "Good Enough"... Isn't By V. Berba Velasco
      About a year ago, I had an opportunity to have dinner with the CEO of an engineering startup company in Pennsylvania. As we discussed engineering design matters over Chinese food, he took a few moments to talk about his business philosophy. "As far as I'm concerned," he told me, "if a product is good enough, then it's perfect." He explained that in his view, product improvements should only be performed with the specific goal of increasing sales. "Anything else," he said, "provides no benefit …



1190. Shrinkage Control By Linda Carter
      What has been your store's shrinkage experience for the last two years? What will it be this year? If it has not been as good as it should have been, now is the time to analyze the possible causes and take steps to keep shrinkage in line this year.WHAT IS SHRINKAGE?The difference between the perpetual book inventory and the physical inventory count is called shrinkage. The book inventory is a record of what ought to be on hand in view of what has been received, what has been sold and price …



1191. Change Behaviors, Change Performance By Stuart Avery
      Every organization is looking for the holy grail of performance enhancement, that one thing that, if it were changed even slightly, would push the productivity of a company way beyond the current level.Over the years there have been many solutions offered to the performance conundrum, from process improvement and process re-engineering to rightsizing and quality initiatives. All of which have had varying levels of success.One area that is perhaps overlooked when organizations undertake product…



1192. Communicating with Offsite Workers By Robert Abbott
      How do you, or would you, communicate with employees who work offsite?Perhaps you have telecommuters reporting to you, or sales reps who work out of offices in other cities. How do you communicate with them?Let's start with the strategic issues: what do you want to accomplish by communicating with them? And, why would they want to communicate with you?Strategic means you'll probably want to deal with issues like productivity, accountability, and predictability. You want to know what the offsit…



1193. Unveiling the Value of Your Expertise By Kevin Eikenberry
      All of us have knowledge, expertise, and experience that others can benefit from. This is one of the reasons we play some of the roles in life that we play: leader, trainer, teacher, coach, mentor, and more. We all can contribute to other’s success with our expertise. Unfortunately, some things keep us from doing this as successfully as we could.This article will outline several of the things that get in our way and suggest ways to improve our ability to succeed in having our expertise used…



1194. The Communications Myth By David Meyer
      Living in the 21st Century is truly marvelous, isn't it? We live in a world of instant communications where everything we need to know is right at our fingertips. The moment anything of significance occurs it is instantly transferred around the globe making us the most well informed generation in the history of the world.Why is it then that communications is such a problem in the modern workplace? Why do so many employees believe that key decisions of upper management, or even their immediate …



1195. Managing After Downsizing By Rick Maurer
      So, you survived the downsizing. Your company did something that will probably show minimal, if any, return -- and will make your job as a manager a living hell. Your life has changed dramatically. People on your staff are frightened, fearful that they may be next to go. They will lie low hoping that they can be spared the next swing of the ax. (You may be feeling the same thing as well.) Teamwork will decrease as people begin to view the person next to them as a threat to that increasingly sc…



1196. Employee Retention - Critical Skill at a Critical Time
      Many of you have probably heard about the 'pending' labor shortage. The Herman Group predicts that by 2010, there will be a shortage of over 10 million employees in the U.S. This is not a problem that will magically appear in 5 years. The problem is NOW!! We are currently in the tightest labor market of the past 40 years. Data already suggests we have a shortage of almost 5 million employees. Much of this is due to the impact of the 20% drop in birth rate we saw after the Baby Boomer generation…



1197. Leading Bad Actors To Be Good Performers
      PERMISSION TO REPUBLISH: This article may be republished in newsletters and on web sites provided attribution is provided to the author, and it appears with the included copyright, resource box and live web site link. Email notice of intent to publish is appreciated but not required: mail to: brent@actionleadership.comWord count: 978Summary: Leaders are occasionally afflicted by 'bad actors', those people who resist and may even sabotage the leaders' activities. Here is a five-step process for d…



1198. Medical Malpractice: Three Myths That Cost Your Hospital Millions By Tim Dawes
      What's the use?Nothing you do will hold down the cost of medical malpractice. It feels that way sometimes, doesn't it?Unfortunately, for many risk managers, that's not too far off the mark. What they're doing isn't working.We can point to other industries, greedy lawyers, insurance companies trying to make up for losses in the stock market. But there's trouble within medical practices too.A study published in the Archives of Internal Medicine showed that many of the actions risk managers take…



1199. Another Use for Meetings
      Every meeting is a laboratory where you can observe and learn important things about the people who attend. In fact, you can use meetings to identify people who merit being promoted into leadership positions. Watch for:Is it planned?Effective leaders always begin with clearly defined goals and then prepare plans for achieving them. They have the courage to set a direction and then make changes as new information becomes available. They communicate with candor knowing that people perform at their…



1200. Stop the Revolving Door of Employee Turnover By Robert Cameron
      The challenge and cost of employee turnover is one of the most discussed, most frustrating and most misunderstood problems businesses face. CEO’s have identified employee retention as one of their key challenges in 2005. Yet organizations continue to struggle with this costly issue. The science of psychological assessments has recently advanced, allowing the development of much more predictive assessment tools.If you do not know what your employee turnover cost is, many experts agree that you …



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