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1176. Following Successful Leadership Strategies
      PERMISSION TO REPUBLISH: This article may be republished in newsletters and on web sites provided attribution is provided to the author, and it appears with the included copyright, resource box and live web site link. Email notice of intent to publish is appreciated but not required. Mail to: eagibbs@ureach.comManagement Consultant Suzanne Howard believes that leaders need not live a stressful life. So do I. To help you maximize your leadership potential, here is a ten-point strategy she sugges…



1177. Delegation: When to Delegate, Who to Delegate to By Kate Hufstetler
      There are some very simple guides for delegation.Most people delegate based on not wanting to do something. They simply walk out to their secretary or the closest sub-ordinate and ask them to do/finish the project. These people use delegation as a means to schlep off unwanted work.Almost all work within any organization is important. That does not mean that all work with in an organization is A) fun to do or B) exciting to do or C) challenging or D) any particular person's…



1178. Brainstorming Secrets
      Have you been in a 'brainstorming' session where each person just defended their own ideas? Worse is when people don't suggest ideas at all, for fear they'll be attacked. That's no way to brainstorm. Brainstorming is using the power of many minds, and ideas should flow freely and trigger other ideas. How do you make that happen?The Key To Good BrainstormingYou have to have a good leader to have good brainstorming. The leader isn't there to impose his will, though, but to stop the imposition of a…



1179. Delegation for Business Leaders - How Letting Go Works*
      To create the time for the specific role of a leader, as much as possible of the day to day delivery must be handed over. This level of delegation is very important, not only to create the space for the leader to develop visions and longer terms strategic goals, but also in encouragement of key individuals who will both be challenged by new activities, but will also be developed for the future benefit of the organisation. A leader's role is to focus on those areas of operation where he or she ca…



1180. Employee Retention: It's a Changing Game By Michael Beitler
      As a management consultant, I have seen some poorly conceived retention policies at otherwise well-run companies. The philosophies underlying these policies lack some basic knowledge of two things:1. human nature, and2. the changing world around usHuman NatureLet’s start with human nature. The practice of management requires an understanding of how people work. Successful managers can be forgiven if they do not know how a particular machine works, or how to debit and credit the general ledger,…



1181. How to Approach Group Decision Making By Andrew E. Schwartz
      GROUP DECISION MAKING -- IDENTIFY THE PROBLEM: Tell specifically what the problem is and how you experience it. Cite specific examples. --“Own” the problem as yours and solicit the help of others in solving it rather than implying that it’s someone else’s problem that they ought to solve. Keep in mind that if it were someone else’s problem, they would be bringing it up for discussion. --In the identification phase of problem-solving, avoid references to solutions. This can trigger disagreement…



1182. Involving People Gave Us the Improvements We Needed By Chuck Yorke
      We had a problem with handling materials in a production department. Our process required raw materials to enter the department, be processed, and leave the department. The raw material was placed on pods, delivered for production, removed from the pods, placed on a staging fixture, removed from the fixture and process materials were then placed on another pod and delivered to an internal customer. Internal customer had to place on still another pod.Someone suggested placing the material from …



1183. Project management - Scheduling Simple Projects
      Projects which involve only a few people with a few tasks over a short period of time are 'simple projects' and are usually relatively easy to coordinate. Typically, such simple projects will have only a few tasks which are dependent on other tasks. Examples of such a simple project might be coordinating delivery of workbooks for a workshop session, creating and implementing a small marketing plan, painting a single room, baking a cake, or planning a weekend away for two. With simple projects l…



1184. Do Customers Like the Feel of Your Organization? By Nick Arrizza, M.D.
      In two recent articles "Some Evidence of How We Are Spiritually Connected" and "Healing Dysfunctional Families" I reported on how individuals who live or work within a system or group are inherently connected at a level that goes beyond words. This realm of connection, which is largely spiritual or unconscious, may or may not be familiar to the more business minded person so I will take some time to explain the nature of this connection and then the wide reaching implications this idea has on …



1185. Performance Appraisals: Questions for Smarties and Dummies By Marcia Zidle
      In numerous programs I’ve conducted on performance appraisals, with Human Resource people (who are responsible for developing and implementing programs) and with line managers (who actually conduct the reviews) are often foggy about performance appraisal procedures. Here are some frequently asked questions.Questions asked by HRD Professionals:1. What are the essential ingredients of an effective performance appraisal program?A successful program must meet the following requirements: It fit…



1186. What is Customer Relationship Management (CRM)? By Rasmus Nielsen
      Customer Relationship Management (CRM) is a phenomenon that is becoming a major discipline within business. CRM can be traced back to the airlines’ attempt to gather information about their customer flying habits in order to stop their high-fare airliners choosing low-fare carriers, however, the concept was invented even further back, when the shop owner knew all his customers by first name and they knew his name. In 1998 The Economist Intelligence Unit (EIU) in conjunction with Andersen Con…



1187. You Can't Not Communicate By Kevin Eikenberry
      Most of us would like to be better communicators. As leaders, co-workers, team members and in all of the other roles we play both professionally and personally, we know that communication is a major key to success.When we are frustrated or stymied by something, often better communication would have improved it.Consider the new executive or manager who walks into their first meeting. Every movement is watched. Where they sit is analyzed. What they say is discussed later. Did they make decl…



1188. Organizational Political Savvy
      It is a fact of organizational life: politics influence virtually everything that happens in an organization. Leaders, especially change leaders, must develop political savvy. I am not advocating unethical behavior, but I am recommending that leaders consciously fine tune their political awareness. In organizations, individuals and groups are continually vying for scarce resources. Each one is attempting to maintain or enhance its self interests. Many leaders and consultants underestimate these …



1189. Have You Got a Minute?
      Such an innocuous little phrase, yet when you are hard at work, really focused and engrossed in what you are doing this seemingly harmless request can be a nightmare distraction.“The average American has 50 interruptions a day, of which 70% have nothing to do with work” W. Edwards DemingInterruptions are on of the main time stealers that get in the way of productivity. Whether it is phone, email or person generated, have you got a minute? can really break your concentration, affect your mood and…



1190. Loyalty, Motivation And Work-Life Balance By Barry Maher
      Managers who aren't loyal to their people can't expect loyalty in return. Companies that complain about employee loyalty have usually done nothing to earn loyalty, often routinely lying to employees, demanding sacrifices that are never rewarded, shunting them aside and casting them off in the name of good business.I know of one organization that routinely takes top performing managers and sticks them in problem markets. Fair enough. What isn't fair is that these managers are paid on an inflexi…



1191. New UK Laws on Staff Dispute Resolution and Disciplinary Procedures By David Miles
      October 2004 saw the introduction of the Employment Act 2002, which has brought a new approach to staff dispute resolution.It has long been acknowledged that disputes in the workplace are disruptive, stressful, and costly – both for employers and employees. Once time and legal expenses are taken into account, the average cost of an employment tribunal for a UK employer is £2,000. In addition, it is said that 50% of employees who take a case to a tribunal end up in lower paid or lower sta…



1192. Measuring Creativity, DIY style By Kal Bishop
      Creativity measurement is often required in order to benchmark existing competencies, monitor improvement, increase output and generally provide tangible and useable processes and structures for clients.Individuals can measure their own creativity, the creativity levels of their group, department or organisation.However, a fundamental lack of understanding of creativity and innovation seems to make this a difficult task for many.First, we need to define the difference between creativity and in…



1193. It's All In The Systems By David Handler
      Have you ever noticed french fries taste the same at every McDonald’s? The same can be said for Subway and its Italian BMT. How do these fast food icons replicate themselves at nearly 40,000 locations when some eateries struggle to get it right in a single restaurant? The answer is simple: it’s all in the systems.Picture yourself waiting in line inside McDonald’s. Look across the counter and you notice the shiny french fry machine. Standing in front of it is a high school student. What is she …



1194. The Art of Motivation and Need Fulfillment By Andrew E. Schwartz
      Industrial/clinical psychology and applied psychiatry have made tremendous strides in understanding human behavior. New discoveries and applications toward understanding human behavior are being announced with increasing frequency in these inexact sciences. Still, it is possible to become reasonably proficient in the art of motivating others. While this skill is indeed complex, the average supervisor, through a comprehensive understanding of motivational elements (the dynamics of motivation, m…



1195. Should Quality Controllers be Sacked? By Vernon Stent
      There are various factors to consider when buying a product, but the two main areas must surely be price and quality.Price is easy - the only three options you have are up, down or same. That's it. Quality is much more involved. Firstly we cannot judge or even quantify the quality of a product if we don't have a yardstick. There are two ways to do this and both have their place. Firstly, find an equivalent product sold by a rival company and compare its attributes with your own product. Better…



1196. Business Innovation – the Value of Work Processes By Kal Bishop
      Creativity can be defined as problem identification and idea generation whilst innovation can be defined as idea selection, development and commercialisation.There are other useful definitions in this field, for example, creativity can be defined as consisting of a number of ideas, a number of diverse ideas and a number of novel ideas.There are distinct processes that enhance problem identification and idea generation and, similarly, distinct processes that enhance idea selection, development …



1197. Problem-Solving Success Tip: Whatever You Do, Do It on Purpose By Jeanne Sawyer
      Decision-making shows up throughout the problem-solving process. The decisions may be difficult or unpopular, so it’s very tempting to ignore some of them. Imitating an ostrich, however, is a wimpy way to decide not to change anything—and is quite likely to leave you making awkward explanations later.• Make conscious decisions: whether to proceed or not, which path to take, etc. • Know why you made the decision you did,• Be able to explain it (and offer alternatives).The first big decision in …



1198. Sending Documents Through Email? Don't Get Burned by Metadata! By Anthony Licate
      During a recent seminar I gave located in the suburbs of Philadelphia, I discussed something called, "metadata". When I asked whether anyone ever heard of metadata, I was confronted with blank stares. This is exactly why I decided to write here about what it is and how it can impact your company.Metadata is information that exists in Microsoft Word, Excel, and PowerPoint files. Metadata is simply “data about data”, and your electronic documents probably contain lots of it. Metadata describes …



1199. Is ISO 9001 2000 Right For My Business? By John Oakland
      Firstly you should decide your own reasoning behind considering ISO 9001 2000 registration for your business.Is the number of registrations in your market sector increasing?Are your competitors seeking registration?Are your customers asking about registration?Are registrations increasing in your industry?Are your customers asking you to become registered?Have your group HQ asked you to gain registration?Do you want to reap the financial benefits of registration?Have the number of customer or c…



1200. Tips For Maintaining Client Relationships
      You may reprint or publish this article free of charge as long as the bylines are included.Original URL (The Web version of the article)---------------------------------------------http://www.defendingthenet.com/NewsLetters/TipsForMaintainingClientRelationships.htmTitle-----Tips For Maintaining Client Relationships Customer Relations Is Not Just A 'Sales' Function------------------------------------------------------Consulting is a service business and engineers, administrators and technicians a…



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