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One Simple Idea to Grow Your Business By Darcie Harris
Perhaps the most common theme I’ve heard in working with business owners or managers is that they rarely have time to plan for the future. They are so busy with day to day tasks and responsibilities, just getting through their weekly “To Do” list or fighting fires consumes all their time and energy, and then some.Business owners often tell us that effective marketing strategies are not in place. Why? Because they are too busy selling. New products and services are not being developed. Why…

Collections Management By Steve Austin
How long does it take your customers, clients or patients to pay you for the products or services you have provided?Have you developed a consistent collection management program?Your answer to the above questions is a leading indicator as to how well you collection management is. Sending an invoice doesn't always result in payment. Successful collection management s a matter of making your payment terms crystal clear and separating collection management from new business functions, in other wo…

Medical Billing Services Save Heatlhcare Practices Money and Time By K Allen
There are many reasons healthcare practices might outsource their billing to a professional medical billing service; confusing insurance requirements, staffing problems and just keeping up with industry changes are a few examples. In the end though, the reasons most medical billing companies hear about come down to the two driving principles of any business – Time and Money. This article discusses how medical billing services are able to create significant savings in time and money for healthc…

The Cost of Stress - the Need to Monitor and Manage the Risks!
How much attention is paid to one of the biggest underlying risk factors within an organisation – the effects of stress? Not only are there a lot of potential risks arising from the spread of stress within an organisation, it costs them a great deal of money!!Let us start with looking at some hard-nosed numbers (based on the UK.). The CBI estimate that there is a cost of £4bn per annum to industry as a direct result of stress related absence.This figure can rise to over £7bn when you consider th…

Motivating For Higher Performance By Linda Carter
Employee motivation is probably the most important single manageable factor for success and profitability of all the facets of specialty store retailing. It is too vital to be handled on a hit or miss basis, depending on the whim or spirit that stirs the store owner or manager from time to time.To be effective, employee motivation must be promoted on a day-to-day, month-to-month basis. It is a function that can and will pay enormous dividends.There are almost as many effective ways of motiva…

A Comprehensive Sarbanes Oxley Act Summary By Michael Gatt
Individual and corporate security stand in the center of the Sarbanes Oxley Act summary, as they are the areas that suffered most changes. New criminal and civil penalties were announced for security violations and a new system of certification of internal audit efforts was set. With the new auditor independence provision, auditors from outside the system have been granted more access to company data. Other items comprised in the Sarbanes Oxley Act summary focus on an increased disclosure of c…

Few Things Are More Destructive Than An Insecure Boss By Ramon Greenwood
Few things are more destructive to a career than a boss who is insecure. Unfortunately, it is a near certainty that most people will encounter one or more such persons along the way.“The actions of an insecure boss will eventually create an insecure organization, riddled with anxiety and indecision,” says Ramon Greenwood, senior career counselor at Common Sense At Work.com. “People will spend more time looking over their shoulders than looking ahead. Good defenses become more important th…

Creativity and Innovation Management in Conservative, Staid Organisations By Kal Bishop
Conservative and staid organisations generally have a harder time implementing creativity and innovation into their day-to-day work processes and people. Leaders may want to capture the benefits of creativity and innovation, yet there may be relevant and almost contradictory issues that they have to deal with, including:a) It may be that a conservative culture is desirable (may result in a greater fit with the client base, for example).b) Culture change is time consuming and needs constant mon…

What 80% of Businesses Don’t Know: Tips for Improving Your Working Capital Management By Anindya Kar
What is the number one way to prevent failure in business? Take a minute to really think about your answer. What comes to mind? Increasing patients or customers served? … Effective marketing? … Location, location, location? … Improving patient or customer care? … Being the best in your industry?Although these are all essential aspects of business, the answer isn't any of the above. The number one way to prevent business failure is to properly manage your working capital.To ensure that we're al…

Five Ways to Influence Change in Others By Kevin Eikenberry
Because of my work as a consultant, trainer and coach I deal with change and people’s reactions to it all the time. When a Client decides to work with us, they are recognizing that some sort of change is needed. After all, if they want more effective teams, better Customer Service, higher creativity, more effective training, or more effective leadership in their organizations, something has to become different than it is currently. Change must occur.Because of this, change is often at the c…

The Best Answer Begins with the Right Question By Todd Linaman
It has just come to your attention that a customer filed a complaint about Mr. Smith, one of your employees. While your gut tells you that the customer may have overreacted a bit, there’s enough information to warrant a meeting with Mr. Smith. You know from past experience that he’s somewhat sensitive to criticism, but you have several legitimate concerns. How can you get the information you need without triggering a negative response from Mr. Smith?You are meeting with a vendor who’s behind…

Delegating Effectively By Manik Thapar
Introduction:Delegation is an essential element of any manager’s job. used effectively it provides real benefits to every one involved. This section will enable you to achieve the best possible results form each delegation you make from small everyday tasks to major leadership appointments. The sections covers every aspects of this process, form deciding and prioritizing which task to delegate and choosing the right person for the job, to recognizing and overcoming barriers and anticipating ri…

Conflict at Work, Don't Take It Personally By Pat Wiklund
Conflict at work is inevitable. And, it can even be helpful, supporting a healthy organization.But, step over the edge and you'll quickly find yourself getting caught up in who's right rather than what's right. Having the argument without end, replaying the same issue over and over, without resolving your differences. Or, angry blow ups or sullen silences. You can get stuck on "She's doing that just to make me angry," or "He needs an attitude adjustment."Step back, stop avoiding, solv…

Make Your Meetings More Productive - Move the Chairs By Graham Jones
When you organise a meeting do you consider the room layout or do you just put chairs out the way you always do? Often, meetings are held in rooms where no consideration is given to layout – the tables and chairs were set out that way and so that’s the way the meetings are held!However, room layout has a powerful psychological influence on the progress of the meeting. It also helps contribute to the success of meetings.New psychological research reveals some of the important factors behind roo…

Three Tips to Kick-start Your Management Career By Dakota Caudilla
Going from employee to manager is like taking a quantum leap. Sometimes it's the most natural way to proceed forward, other times it takes time, patience and a good deal of planning.Tip No. 1: Look forward.There are many opportunities available to you, but you may not be able to see them. That's because opportunities normally aren't there unless you manufacture them. If you want to move into management you'll have to understand how you can better contribute to a company in a management role. K…

Indecent Proposal in the Workplace – An Overview of Workplace Harassment & Employer Liability By Matthew Keegan
An allegation of harassment in the workplace is a growing phenomenon facing companies across the U.S. The following is an article derived from a 2003 seminar I attended at the National Business Aviation Association {NBAA} Convention in Orlando, FL. The full name of the seminar was – Indecent Proposal in the Workplace – An Overview of Workplace Harassment & Employer Liability. The seminar was presented by Patricia Griffith and Ellen Ham of the Law Firm of Ford and Harrison in Atlanta.True to it…

Quick Tips On Bringing Out The Best In People By Ed Smith
Want to bring out the best in people?Edward W. Smith, motivational speaker, author and TV show host, who specializes in quick tips on how to move your life ahead even faster, offers the following advice.First, assume that they are already the best, which will cause them to rise to the occasion and makes them feel good in the process. Remember, most people have a huge reservoir of talents and intelligence that they have not tapped into yet, and you can help both of you by allowing them to disco…

Turnaround or Terminate? How to Deal with "Problem"
Do you struggle with a 'problem' employee? If so, join thecrowd! Many of my coaching clients - businesses owners ormanagers - tear their hair out over one or more toxicemployees. In our business environment, we tend to recreatethe dynamics of the family we grew up, so no wonder problemsdevelop. It's amazing often a business owner or manager will endure a'problem' employee, unable to help the employee makepositive changes and unable to fire them when necessary.Tolerating a problem employee is lik…

Performance Management Made Easy By Philip Lye
Performance Management is a process that both employer and employee often fear!Why is this so!There is much misinformation about the performance management process and performance appraisals in management circles today. We often think that best practice demands that we must performance appraise ‘no matter what’. This is not true. Best practice can involve many other mechanisms that ensure employee compliance and monitoring.The performance process can be propagated by intellectuals who themselv…

Medical Collection. How Organized is Your Office? By Mike Nielsen
At one time or another, all of us have experienced the frustration of waiting in a doctor’s office. It seems as though every time we go to see the doctor or the dentist we end up having to wait for a ridiculous amount of time, and then when we finally do get in, we are only “treated” for a few minutes and then sent on our way. I have always wondered why that is the case. If the doctor is only seeing each patient for a fraction of the time that the patient had to wait, then what are they doing …

Company Liability: Give Sex, Get Favors By Rhonda Goetz
Sexual Favoritism falls under the Hostile Environment category of the federal law that governs harassment and discrimination in the workplace.The Civil Rights Act of 1964 makes it illegal to discriminate on the basis of race, color, religion, age, national origin, and sex. Businesses are required to comply with both federal and state laws governing harassment and discrimination.Sexual Favoritism is not a federal law unto itself (although some states declare it as such), but an aspect of either…

Rapid Culture Change is Possible By Brace Barber
Purpose: Show how immersion leadership training makes strategic initiative success possible.Adults learn through experience. We learn behaviors through experience. This is the flagpole fact of the educational world. This flag is visible for everyone to see, and it’s where educators know they need to be whether they are training hard or soft skills. Deborah Solomon Reid of Tuck School of Business strikes a bell to be heard by anyone considering this most fundamental element of adult learning. “…

Why Six Sigma Will Work in Service Environments By Peter Peterka
Although Six Sigma has its roots in manufacturing, it works just as effectively in service industries. It's no secret that service environments, such as financial organizations, healthcare providers, retail companies, and hospitality organizations have a harder time applying Six Sigma principles. However, the core principles of Six Sigma allow it to cost-effectively translate manufacturing-oriented Six Sigma tools into the service delivery process.Service organizations have different root caus…

7 Essential Elements To Every Organizational Change By Michael Beitler
[This article is based on excerpts from the special report "Overcoming Resistance to Change" by Dr. Mike Beitler.]Senior management often creates a plan for implementing an organizational change while completely ignoring the following elements necessary for every organizational change. Without these elements the attempted changes will always create a large amount of resistance. Change leaders and facilitators beware!1. Involve the people who will be affecting (and affected by) the change. (No …

Transparency: A Key To Your Effectiveness By Roger Schwarz
Last month I talked about the Skilled Facilitator principle of being curious. This month I want to talk about the complementary principle transparency. Transparency has recently become a popular topic in business as organizations seek to build (or rebuild) trust with customers, shareholders, and employees. This morning as I opened the op-ed page of my Sunday New York Times, the title read, "The New Public [NY Times] Editor: Toward Greater Transparency." Whether you are a leader, consultant, fa…

1. Why Businesses Need to Start Nurturing Collective Wisdom By Marcus Goncalves
COLLECTIVE WISDOM CAN BE AN effective tool for solving the problem of knowledge deficit, or the underutilization of organizational knowledge. If you are a small, medium or large business, and you don’t have a method in place for harnessing and managing your organization’s collective knowledge, you may be losing opportunities for significant revenue enhancement. According to a study by the Delphi Group, less than 20 percent of knowledge available to an enterprise is actually used. Furthermore,…
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2. How To Decrease Profits Without Really Trying By Kennedy Rahaman
Hurting your sales efforts can be accomplished easily with the proper guidance. The following effective yet simple ideas are designed to generate results when implemented into your sales strategy.• Don’t listen to what your clients are saying.You are the expert and prospects should be happy that you have been able to set aside some time for them. Spend your time talking more than asking questions and listening. Try to not answer as many of their questions and concerns as possible, this turns t…

3. Keeping Team Meetings Vibrant By Tony Marven
Meetings can be the life-blood of an organisation or the death.It all depends how you approach them.People need to communicate – that’s a fact, and it’s not enough to do it over computers. At some point a face-to-face is needed to ensure full understanding on key items, and there’s a bonding and rapport between colleagues that is often taken for granted.But for something so important to the operational health of an organisation why do so many meetings produce negative feelings and little in th…

4. Meeting Your Meeting Expectations By Cynthia Kyriazis
"To get something done a meeting should consist of no more than three people, two of whom are absent." ~Author unknownOne of the complaints I hear most often is about the number of meetings people attend during any given week. It isn't only the quantity, but the duration and ineffectiveness that seem to cause problems. Conducting effective meetings is part of practicing effective time management and something we cover during my workshops, so I thought a recap of some meeting guidelines would b…

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