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1126. Partnering for Performance By Jenny Kerwin
      “The difference between a boss and a leader: a boss says, ‘Go!’ – a leader says, ‘Let’s go!’” -E. M. Kelly* Are you a boss or a leader?* Do your employees see you as part of the team or as looking over it?* How would your team members define your management style?I ask these questions as a challenge, and offer the opportunity to take a look at your manager/team member relationships.Merriam-Webster states that a boss is someone who exercises control or supervision; someone who dictates policies…



1127. Reduce Inventory Shrinkage - Put 2% of Your Annual Inventory Cost in Your Pocket Using "Carrots"
      The way I hear it, the 'typical' annual rate of inventory shrinkage in the retail industry is in the order of 3 to 5% - let's split the difference and say 4%. 'Industry Experts' (whoever they are...) suggest that of that total inventory shrinkage, 50% is due to external theft; 30% is due to internal theft; and 20% is due to 'messed up paperwork'. Other reasons for business losses, such as breakage, robbery, and vandalism, are separate problems that we're not going to deal with here. Do the math…



1128. Creativity and Innovation Management :- Thought Leadership By Kal Bishop
      Leadership is only sustainable when leaders consistently come up with good ideas – when they are dependable thought leaders. It follows then that leaders would be more effective if they knew how to manage creativity and innovation.Some of the tools for effective creativity management include:a) Develop the brief. Formulating a brief helps i) induce the problem solving state of mind, ii) creates structures with boundaries and limitations within which experimentation can take place and iii) enha…



1129. The DNA of Motivation By George Ebert
      It really is about motivation. After all, what impels someone to climb a mountain, or go to college, or save for a car, or learn a new language or anything of a thousand things? What is it that moves someone to action from a position of comfortable stasis? The answer is motivation. Motivation is the process of stimulating you to action. It takes a need, desire or some other impulse and incites a response. Motivation is the high-octane fuel of success and, as such, it’s vital that individuals a…



1130. Effective Meetings by Phone - Part 2, How to Hold a Teleconference By Steve Kaye
      Even a well-planned teleconference can go poorly. Some people treat any meeting as a casual social activity instead of as a serious business project. And a teleconference brings special challenges because people attend them in the privacy of their office without being able to see or be seen by the other participants.Use these techniques to hold a more effective meeting by phone.1) Begin with a quick round of self introductions so that everyone can find out who is present and hear everyone…



1131. Six Tips for Confronting Negative Behaviors By Guy Harris
      It is a fact of organizational life – negative, unacceptable behaviors will happen. When they do, the leader must address them.I normally emphasize the benefits of encouraging positive, productive behaviors over punishing negative ones. However, my clients and seminar participants often ask questions like:- “What about team members who don’t want to play nice?” or- “What if I can’t find anything positive to reinforce?”The short answer is this: “Confront negative behaviors early and decisive…



1132. Develop Your People and Make More Money By Lorraine Pirihi
      What is the no. 1 asset in your business beside yourself? It's your people.Then why is it they often fall to the bottom of the list when it comes to doing anything to help them improve their performance and look after them?If you want your business to run more effectively and/or make more money then you must invest time and energy into your no. 1 asset otherwise you will eventually lose them.The Physiotherapists' PracticeWith four of us in the family who are all into health and fitness, we hav…



1133. The A B Cs of Scenario Planning By Rick Johnson
      SCENARIO PLANNINGThere are a number of approaches to scenario planning, and they differ greatly based on the people doing the planning and the type of industry the planning is done for. Some of the best examples come from Citibank and Royal Dutch Shell and although the BASIC’s of each are the same the actual scenarios will be very different. Where Shell would be concerned with the Middle East cutting off oil supplies to one political entity or another while Citibank might be more concerned w…



1134. Collections Management By Steve Austin
      How long does it take your customers, clients or patients to pay you for the products or services you have provided?Have you developed a consistent collection management program?Your answer to the above questions is a leading indicator as to how well you collection management is. Sending an invoice doesn't always result in payment. Successful collection management s a matter of making your payment terms crystal clear and separating collection management from new business functions, in other wo…



1135. Magnificent Meetings - 5 Tips for Success By Peter Murphy
      Your impact at meetings will determine in a big way how well you do in your career. In other words you will rise as high as your communication skills will let you. Ability and competence in your position is expected - how well you get your point accross will make the difference between your opinion being valued and your input getting forgotten one more time.Look at any business leader, politician or community spokesperson. What do they all have in common? The ability to speak in a way that rea…



1136. Unlock the Hidden Creativity of Your Employees By Chuck Yorke
      To release creativity in employees, managers must get involved in their employees’ work. Look at each employee as if he or she is the expert on the job and tap into their creative energy.When we engage our employees and tap into their creative energy, they can show us ways to improve. All employees can be thinking about how to reduce costs, looking at safety issues, reducing wastes, and improving the environment, while at the same time developing skills to identify, articulate and communicate…



1137. Using Performance Appraisals to Enhance Employee Performance
      The annual performance appraisal is an opportunity to enhance employee performance and create greater success for the company and the individual. My intent is to explore how coaching skills can be used in creating a good performance appraisal experience for both the employee and the supervisor and how to keep good performance going throughout the year. As a manager for 18 years my experience was that performance appraisals were a tense time for the employee and the supervisor. In either position…



1138. Motivating For Higher Performance By Linda Carter
      Employee motivation is probably the most important single manageable factor for success and profitability of all the facets of specialty store retailing. It is too vital to be handled on a hit or miss basis, depending on the whim or spirit that stirs the store owner or manager from time to time.To be effective, employee motivation must be promoted on a day-to-day, month-to-month basis. It is a function that can and will pay enormous dividends.There are almost as many effective ways of motiva…



1139. CEOs And Boards Are Locked In A Spiral Of Doom By Brent Filson
      American CEOs are dropping like flies. Boards, armed with new federal rules and stock exchange requirements coming in the wake of the corporate scandals of the past few years, are getting rid of underperforming CEOs at record rates. This trend is all the more notable because it's happening during an improving economy and stock market.However, the real reasons for the CEO bloodbath are being overlooked. Analysts pin the bloodbath on the CEOs. But it's not just the CEOs who are failing. Boa…



1140. Penny Stock Investing >> Small Cap and Micro cap Stocks Go Up & Down every day ... How can you benefit ?
      Penny Stock Investing >> Small Cap and Micro cap Stocks Go Up & Down every day ... How can you benefit ? .- By hhtpp://www.ProfitFromPennyStocks.com Trading penny stocks can be very profitable but you have to be careful. The stock market doesn't care if you are an experienced or a newbie stock trader. The rules and the trading opportunities are the same for every one at any time, so either youre going to make money when you make a trade or you are going to lose some of it in favor of the…



1141. Lead to Succeed: The Seven Essential Steps to Work Leader Success By Gerald Czarnecki
      In my book "You’re In Charge…What Now?" I use a mnemonic to describe the seven essential steps to work leader success. The mnemonic is “L.E.A.D.E.R.S” and each of these letters represents an essential step. While I have simplified the elements of leadership into seven words, the essence of my message is that being an effective, peak-performance work leader is simple, but not easy.The responsibility of being an effective work leader is much more important than being an effective “manager”. Ev…



1142. How to Select a Facilitator By Steve Kaye
      Your choice of a facilitator can determine if the meeting is a success or a failure.Use these questions to make sure that you are working with the right person.Is the person a professional facilitator?There is more to facilitation than watching people talk. Facilitation is a complex activity requiring a special blend of sophisticated skills. You want someone who can identify the real goals for your meeting, plan an agenda that produces a result, guide people to find their best answers, and …



1143. Training Options That Can Show Results and Save Money
      It seems that some people never want to go on a training course and others are constantly away at conferences, seminars and workshops. Having a rational approach to training and development can change a culture, retain staff and save money. If you start by being proactive and systematically identifying training and development needs rather than reacting to requests, it puts you in control. Once we have clearly identified what we want people to do after the training, we need to look at the most …



1144. A Smarter Way to Get Paid By Vernon Stent
      The majority of companies employ their staff on a time basis. The employee is contracted to work so many hours each week and is paid for each one of those hours.The questions is....why?Pay-for-Time versus Pay-for PerformanceIf an employee is employed simply to be somewhere and not have any other function then it may be understandable that they are paid solely on how many hours they are there. A few - very few - examples come to mind: perhaps a security guard who simply reports what he or she …



1145. Managing Conflict, in Life and Work: using ancient and modern approaches
      Copyright 2005by Dr. Jason Armstrong and Dana Buchman “Conflict” is a word that can have varying degrees of severity, meaning, and implication for each individual or circumstance. For example, the conflict that is experienced in our current, daily lives seems insignificant in comparison to the Samurai, or those in war, who faced death on a regular basis. However, it is still important to extrapolate the significant lessons that have been derived from such severe scenarios, as these notions are s…



1146. Time Management Tip: Stop Micro-Managing Employees By Marcia Zidle
      If I was a fly on the wall what would I hear your employees say? Would it something like this? “They won't allow me to make even the simplest decisions.” “The red tape here makes it very difficult for me to do my job.” “Management has to sign off on everything; they don't trust me."A big time waster for managers is micro-managing - paying extreme attention to small details and not giving people the authority to do their job. If it is such a time waster why do so many managers get hooked into …



1147. Nine Vital Lessons For Avoiding Training Fads That Waste Time, Money and Enthusiasm By Bill Robb
      Unfortunately, at least two thirds of much of the training and development effort undertaken by organisations to develop their people is wasted.This is such as shame isn’t it? Waste of money is bad enough but even more serious is the waste of human energy and enthusiasm. I’ve witnessed organisations and their people suffer for weeks and months under the latest management fad only to find they’re no further forward – or worse off.Here are nine vital lessons from hard experience that will help s…



1148. Building the Trust in Your Employees - 12 Easy Tips By Martin Haworth
      In Stephen Covey's great book, "The Seven Habits of Highly Effective People", he talks about the 'emotional bank account', where you have to build a credit in your relationship with the individuals who you work with (and everyone else as well!).If what you do isn't 'trustworthy', then all you have done in your gentle listening and asking great and interested questions to build, is to 'debit' your account. And if you do more of this than the credit you build, then you will never get your folks …



1149. Take The Guesswork Out Of Problem Solving By Davis Goss
      In today’s chaotic world and uncertain economic times too many good people are burdened by too many problems that seem insurmountable and too many businesses find it increasingly difficult to compete effectively. The old traditional methods of finding solutions to these problems don’t seem to work like they used to. In fact, the world seems more burdened today with more complex problems than at any time in history. What the world needs is a brand new, reliable approach that DOES work.I thin…



1150. 10 Critical Questions to Ask Before Hiring a Consultant By Jan B. King
      Talk to as many consultants as you can before hiring one. Even if you have one person or firm in mind, interview at least a few others as a sort of due diligence. You'll probably find that each interview helps you focus on the issues you're hiring a consult to help resolve.1. Most consultants focus on two areas: cutting costs and raising revenues. What do you see as the relationship between the two functions? Which do you do better?Cost cutting is the consultant's usual expertise. It's what mo…



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