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1101. Using Outlook to Count Responses By Robin Henry
      Here's a productivity tip that will save you a lot of time and trouble if you need to collate responses from staff for any reason, especially if you work for an organisation with a lot of staff.Case Study: I worked for a financial institution with 3,000 plus employees and had to identify how many employees needed compulsory training in certain legislation so that we could plan and resource the training.I emailed everyone within the centre with a request that if they had not completed the train…



1102. Accountability and Mega Projects By Shaun Murphy
      The past few years have seen an increase in the number of petroleum mega projects being proposed and executed. Record oil prices have given rise to increasingly ambitious and complex international alliances in the energy industry. These large, long term and capital intensive projects carry a great deal of cost and schedule risk which is very challenging to mitigate. We have found that some of this risk can be managed through an emphasis on accountability at all levels of the project organizat…



1103. Tales from the Corporate Frontlines: A New Manager's Tale By Josh Greenberg
      This article relates to the Manager/Supervisor competency, commonly evaluated in employee satisfaction surveys. This competency evaluates an employee's feelings regarding their direct manager or supervisor. The manager/supervisor competency covers topics like clarity of goals, manager support, coaching and feedback, and regular reviews of performance. The old adage that "people leave their managers, not organizations" is often true. Of all the workplace stressors, a bad immediate manager is on…



1104. Delegation For Managers: What Should You Do And What Should You Delegate?
      As a manager, you're expected to decide what needs to be done, gather the resources to do it, and then decide who does what. Okay, managing is a little more than that, but it certainly does include setting goals, gathering resources, and delegating tasks. Now, if you're like many managers, there sometimes isn't any clear line between the work you think you should do, and the work you think your staff should do. In fact, you may not be a 'pure' manager (is there such a thing?) in the sense that y…



1105. Beyond Management Coaching: When Things Are Getting Out of Control
      Leaders and Managers often ask us, ‘What do you do when you have tried to coach and counsel an employee about a performance concern, and the employee has not responded? Unfortunately, we see far too many cases where the leader hasn’t, in good faith, tried to coach the employee or to put the leader’s concerns into words. Often, leaders look for a quick fix alternative to what is perceived as a difficult and painful confrontation. We have also learned from first-hand experience that management coa…



1106. Four Ways To Achieve Great Results ... CONTINUALLY
      PERMISSION TO REPUBLISH: This article may be republished in newsletters and on web sites provided attribution is provided to the author, and it appears with the included copyright, resource box and live web site link. Email notice of intent to publish is appreciated but not required: mail to: brent@actionleadership.com Word count: 850 Four Ways To Achieve Great Results ... CONTINUALLY by Brent Filson Leaders live and die by results. For almost a quarter of a century, I've been teaching leaders …



1107. A Sense of Humor in the Workplace ... Is it Me? Or, was that not funny? By Edward Toupin
      When I was first initiated into Corporate America, I had a sense of humor that went unmatched by any mortal soul. I was quick-witted, smart, sharp, and knew every gag and joke available to humanity. Most of it, I learned in college. But, college never really did teach the fact that having a sense of humor in the workplace is different than 'jocularity.' After a few brushes with career-chaos, I realized that the definition of 'corporate humor' deals with how one handles oneself and not how …



1108. Take This Into Consideration Before You Write Your Mission Statement By Andrew E. Schwartz
      What principles should a company keep in mind when developing a mission statement? Appropriate criteria must be chosen for defining the business. There are several alternatives for defining one’s services: by the products one produces, by unique resources that the company possesses, by a particular strength that the company has, by unique financial measures, or by needs that are met. Anyone who has to draft a mission statement should pretend that he or she is an advertising copywriter. “Tell t…



1109. Saying 'No' Gracefully to Customers and Colleagues By Terri Zwierzynski
      Envision the scenario: You’ve just been asked at the last minute by Chris, the organizer of your local networking group, to replace the scheduled speaker at next month's meeting. You already have too many commitments on your plate. Imagine your response:You: “Well, I don’t think I’d have enough time to prepare. I’m awfully sorry—I wish I could help you!” Chris: “Your last speech was super—maybe you could just talk some more about that topic? I’d really appreciate it!” You: “I’m glad you liked…



1110. Tap Employee Passion For Business Success By Harry Hoover
      Meriwether Lewis set the stage for the Corps of Discovery’s success before one single “employee” had been hired. From the outset Lewis and Clark engendered a communications culture that brought in the right prospects, then kept morale high and increased the productivity of those eventually hired.More important, Lewis’ communication culture not only outlined the day-to-day duties of Corps member, it imbued “employees” with a sense of mission and meaning.He ruthlessly searched for just the right…



1111. Rethinking the CEO-Chairman Split By Jessica Klein
      Traditionally, in American businesses, the same person occupies the role of chairman of the board and chief executive officer, though this is gradually shifting to the European model. In most European, British, and Canadian businesses, the roles are usually split, in an effort to ensure better governance of the company, and in turn bring higher returns to investors.Combining the roles does have its advantages, such giving the CEO multiple perspectives on the company as a result of their multi…



1112. Creativity and Innovation Management – Money Doesn't Do It By Kal Bishop
      Creativity can be defined as problem identification and idea generation whilst innovation can be defined as idea selection, development and commercialisation.There are other useful definitions in this field, for example, creativity can be defined as consisting of a number of ideas, a number of diverse ideas and a number of novel ideas.There are distinct processes that enhance problem identification and idea generation and, similarly, distinct processes that enhance idea selection, development …



1113. Business Fails When We Do Not Talk By Fernando Soave
      You may remember being told as a child, "Keep quiet!" "Children should be seen, not heard," and "You talk too much." You were a "good" kid if you kept quiet. However, being quiet when you are little causes big problems later in life.As an adult, you may have been punished for communicating. For example, if you admit you committed a crime and are sorry about it, no one cares. You still go to jail. If you honestly tell your spouse you are thinking about an affair, your marriage suffers if your s…



1114. How to Beat the 'Turf' Mentality By Azriel Winnett
      Want to hear a fascinating story? Let's sit in at a meeting of the human resources department of a large corporation. A number of human resources specialists are gathered in the board room. They chat idly to one another as they await the opening of what they expect to be a routine monthly meeting. The door swings open and the director of human resources strides in. He smiles warmly, greets everybody heartily and spends a minute or two exchanging pleasantries. Then he drops the bombshe…



1115. Preventative Maintenance of Company Delivery Vehicles By Lance Winslow
      If you have company delivery vehicles at your small or medium sized business you should have a preventative maintenance schedule and procedures for employees who are drivers of these vehicles. When discussing preventative maintenance over the years with business owners the first thing which comes to mind is ‘Oil change’ and usually the business owner who is on the hook for the loans on these vehicles is more than aware of that fact. Yes, you should change the oil. Obviously you should. How a…



1116. Gift Giving for Business a Major Headache By Meredith Gossland
      Corporate gifting is a big headache for most business owners; how much to spend, who to spend the money on, where to get the gifts, what to get and how to gauge the effect of that giving in terms of benefits for the company are all important questions. When a company decides to give gifts it needs to be planned out as part of doing business, not just a last minute impulse. The cost of gifting should be built in to the cost of your product and used when evaluating your break even point.With a p…



1117. The Good and the Bad of Virtual Meetings
      In today's 'Glocal' environment more and more organizations are turning to virtual meetings to help people connect and more effectively get things done. Virtual meetings can be very powerful, but also can be a major detractor to doing business. Stick with the below goods and watch out for the not-so-goods: When virtual meetings are good - * Very cost-effective to get a large number of people together to hear a common message; whether they are across the hallway or across the world * Tend to st…



1118. Tales from the Corporate Frontlines: Providing Career Opportunity By Josh Greenberg
      This article relates to the Career Opportunity competency, commonly evaluated in employee satisfaction surveys. It explores issues such as internal growth opportunities, potential for advancement, career development importance, and the relationship between job performance and career advancement. It examines whether your employees believe they have a chance to grow within the organization. Studies show that lack of career opportunity is one of the top reasons why employees leave an organization…



1119. Managing Profitability With Right Vision By R.G. Srinivasan
      The pressure and focus on bottom lines for a manager is tremendous. The manager spends the entire day in number crunching and taking decisions purely on the basis of optimum profitability. While this may seem quite good, the manager may actually be losing money for the organization by losing focus on a broader and more valuable aspect of vision and leadership.World class organizations and managements are those that while being profitable have also a great vision. Everyone is very clear about t…



1120. Day Trading Online >> HOT STOCK 2006 ... Hot Stock Market ... Hot Stocks
      Day Trading Online >> HOT STOCK 2006 ... Hot Stock Market ... Hot Stocks .- BY http://www.StressFreeTraders.com Profitable day traders and investors recognize that knowing how to pick and trade stocks with momentum is among the fastest and most effective ways to harvest BIG piles of cash in the stock market. The problem is that if you don't know which stocks to look for and how to approach them while limiting your risk, you won't even get close to making some profits. You don't necessar…



1121. Developing your management style
      One thing a lot of us don't do in sales is take time out to analyse things. How are we doing it?Why are we doing it?Can we do it better?Taking time out to assess your management style is one of the most fundemental tasks a person can do. We are not just talking about managing others here either, it can also be how you manage yourself. One thing we should all do (at least once a week) is take time out to analyse your performance and management style. Ask yourself; How effective are you as a mana…



1122. Effective Meetings Begin With a Real Agenda
      Everyone knows that an agenda is the key to an effective meeting. But an agenda that consists of a list of nouns, such as budget, software, and picnic, is useless. Here’s how to prepare a real agenda that puts you in control of the meeting.1) Goal. Every real agenda begins with a goal that describes the result wanted at the end of the meeting, such as: find a way to reduce travel costs by 10%. Ideally, this goal should be stated so clearly that someone else could use it to design a meeting that …



1123. Effective Meetings: Why Most Meetings are a Waste of Time By P. Quinn
      Whether your company holds one meeting a week or dozens of meetings a day it is essential that this time is used efficiently and effectively. Most meetings are less effective than they could be not because they are poorly managed, but because meeting managers spend all of their time focusing on the one or two hours when people will be gathered around the conference table or video screen. Smart meeting managers know that it is the actions you take during the three days immediately before the …



1124. Why Outsource? How Does Outsourcing Help Companies in Rationalizing Their Costs? By Sameer Panjwani
      Outsourcing has been the cause of much debate in recent times. There have been arguments for and against outsourcing. The supporters of outsourcing are primarily those motivated by the desire to cut costs and streamline their business processes while those against outsourcing are those primarily affected by their jobs being given to others. Whatever may be said about the topic, the fact remains that in these days of heavy competition, it’s become a necessity to outsource certain components of …



1125. What are Your Best Practices? By Jenny Kerwin
      Best Practices StudiesThese studies can be defined as inquiries into the skills and methods of your high performers to recognize their achievements, document their methods and skills and then share this information with team members to improve overall performance. The responses generated from your study may hold the solutions to a variety of team challenges in the Call Center. As a team leader, you can approach these studies by conducting short, one-on-one interviews, focus groups, or survey…



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