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On the Road to Assertiveness By Andrew E. Schwartz
Learning to be assertive takes time, courage and the ability to recognize the situation for what is really is.You want to get something done, and you need another’s help. You can request it, you can demand it, or you can sit back and hope that it happens. The first behavior is an example of assertion, or standing up for your own rights without violating the rights of others. The second is aggression; you are standing up for your rights, but violating another’s right to voluntary action. The th…

Are Your Meetings Smart? By Doug Smart
Soon after I finished a brief seminar on how to accomplish more in less time every day, Roger shook my hand and said, “I can use what you said. But there is one thing you didn’t talk about. It is something that drives me crazy. I can’t get anything done because I’m in meetings all day long. We have gone overboard on meetings. We discuss practically everything as a team before making decisions.” I asked Roger for his card and I called him later that afternoon with some ideas that could help ge…

Know Your Client - The First Rule of Business Coaching By Martin Haworth
Whilst the very best coaches have undertaken independently accredited training and or have years of experience with clients, new self-assessment questionnaires are coming available which is evolving coaching into a far more focused activity. And that is to the benefit of coach/client relationships for the following reasons:- Key Areas Results from assessments enable the coach and client to understand key areas for development and the client can then choose which will be most beneficial.Focus A…

The Difference Between Managers and Leaders
It is often difficult to understand the difference between managers and leaders. Do managers lead? Do leaders manage? To understand how these two concepts are distinct yet different, here are 7 ways to understand them. 1. Course and Steering. The word 'leadership' comes from the Old English word 'lad' for a 'course'. A 'lode' is a vein that leads or guides to ore; a lodestone is a magnetic stone that guides; the lode-star is the name for the star that guides sailors, the Pole star. The word 'man…

Understanding How Change Has Changed By Peter Hunter
There seems to be an assumption that change is a single traumatic event that is thrust upon us and over which we have no control.In the recent past this was definitely true, in industry there would come a sudden realisation at the end of the financial year that unless we did something radical we were going to the wall.The huge and destructive changes that then occurred fitted this model.In 1936 Kurt Lewin suggested that change be divided into three phases:Unfreezing Change RefreezingThis fini…

Success: A Wholistic Perspective By Jeremiah P. Huck
The world has always been mixed with the rich, the poor and the middle ground. Should we assume that if you make more and more money, that you are more and more successful? Perhaps not.....looking at ourselves and life that way just keeps us trapped in our animal/primate history. You see in the animal/primate world, the big male controls all the sex and resources, he's the successful one and those around him are less fortunate. This mentality has been the driving force in our political and…

Lead By The Right Example By Kevin Eikenberry
We’ve all heard that leaders should lead by example; that people pay more attention to our deeds than our words. This is completely true. What is implied by this truth, but not always articulated, is that people will follow whatever example we set.To be a remarkable leader then, we must make conscious choices to set the right examples – to lead in directions we want people to follow.The CaterpillarsProcessionary caterpillars are an unusual species. They travel one after the other, head to ta…

What Cross-cultural Training Can Do for You By Brenda Townsend Hall
International business is more complex than ever before. Success in every sector is now seen in global terms. Yet success in working with colleagues from different cultures is no easy goal. In order to connect, we have to communicate effectively and we can only do this in an atmosphere of mutual respect, understanding and trust. Cross-cultural training helps you understand the underlying cultural values that drive behaviour—you first understand your own cultural background and then other peopl…

Getting Along with Critical People By Todd Linaman
We all have to deal with critical people at times. You know the type - the person who can spot a flaw from across the room, gives unsolicited advice, frequently complains and passes judgment, is negative and seems impossible to please.We can all be critical. Every day, we literally critique everything that goes on around us consciously and unconsciously. Unfortunately, some people tend to verbalize the thoughts many of us have learned to keep to ourselves. When things don't go our way or we're…

Four Ways To Achieve Great Results ... CONTINUALLY
PERMISSION TO REPUBLISH: This article may be republished in newsletters and on web sites provided attribution is provided to the author, and it appears with the included copyright, resource box and live web site link. Email notice of intent to publish is appreciated but not required: mail to: brent@actionleadership.com Word count: 850 Four Ways To Achieve Great Results ... CONTINUALLY by Brent Filson Leaders live and die by results. For almost a quarter of a century, I've been teaching leaders …

Compensation and Six Sigma Black Belts By Peter Peterka
One of the more ambiguous elements of a Six Sigma project is the level and type of compensation the organization should give to its Six Sigma leaders and team members. On the one hand, setting compensation is not an integral part of any stage of a Six Sigma project; on the other hand, compensation is an important instrument to build loyalty and a sense of accomplishment that is a crucial element to the organization’s Six Sigma success. While there are no hard and fast rules for compensation fo…

Putting into Place Project Management Processes for SMEs (Small/Medium Businesses)
To many SME managers, the majority of project management literature can seem overwhelming, complex or downright inapplicable to their business environments. However, fast moving SMEs inevitably at some point of their development face the challenge of putting into place project management processes in order to handle their growth and/or improve the products or services that they provide. Oftentimes the major added value of SMEs is their agility and ability to quickly bring to market products or …

Hiring Productive Employees: A Checklist for Assessing Their Appeal By Etienne Gibbs
The characteristics of job applicants have a strong influence on whether or not they get hired. Their characteristics also indicate the level of their productivity. If you are about to hire employees, consider the characteristics listed below in checklist form. The candidates who possess them are probably the ones who will be readily accepted by your staff. This acceptance plays an important role in the team-building process and the productivity of the staff.( ) Appearance: An applicant whose …

How to Say "No" By Steve Kaye
Rejection hurts. No one likes to give it or to receive it. We all wish we could live in a world where everyone said "yes." And yet sometimes you have to say "no."Here is how to say "no."> Be CourageousSome people feel afraid to say "no." They may either expect a hostile reaction or they want to be helpful. As a result, they end up inconveniencing both themselves and other people.Recognize that it is okay to say "no." In fact, most people would rather receive a solid "NO" than an insincere "…

Ten Ways to Reintroduce Leadership Skills into your Management Style By Martin Haworth
Managers manage and leaders lead - so it has always been. But the problem for managers is that sometimes they need to use their leadership skills as well.Working as a manager, and by having the title, implies that all you do is manage what is going on around you. As they say, 'you can only manage people and not things', which is all well and good.Yet good managers need to show at least some leadership skills as well, so that instead of picking up a series of tasks to 'do' each day, you are a…

Five Steps to Successful Business Succession By Bill Lee
The great majority of family businesses in North America are still owned and operated by descendants of the founder. The business acumen that these first, second, third, and sometimes fourth generation managers possess largely determines how much longer the business will remain under family control. To perpetuate a business, the current owners and managers must first identify and then prepare a successor to take the reins.There are exceptions, of course, but most owners have difficulty devel…

Behavioral Extensions and Its Implications at Workplaces By Ray Titus
The study of Behavioral extension involves investigating the source of an actual demonstrated behavioral action. According to Behavioral Extension belief, no action can be seen as a disconnected expression. Every action is a result of deep set embedded Behavioral sets that are almost unalterable. The unalterable Behavioral set is a result of rooted beliefs and/or prejudices built and integrated into the psyche as a part of growing up. This Psyche ends up dictating the very personality of a per…

Quick Tip - Effective Meetings Begin With a Goal
Goals are critically important for the success of a meeting. You must know what you want so you can ask for it. And the participants need to know what you want so they can help you get it. Without goals, a meeting becomes a journey without a destination.Unfortunately, many meetings are called without goals. So, you hear people start meetings by saying, “Well, what do you want to talk about?” This is similar to walking into a factory and asking, “Well, what do you want to make?” You could end up …

Close the Performance Gap By Julane Borth
One of the most difficult and emotionally draining situations you face as business owners or executives is employees not meeting your expectations. How can you handle it if they are not keeping up their end of the employee contract?Begin by taking a look at your team. Do you have the right people? Before you hire someone, think about the culture of your company, the team that you already have in place and your particular style of management. If you have a very structured environment…

How to Make the Best of it - Take Your 'Weather with You' By Martin Haworth
I once worked in a place where there were three lines of words, placed just before employees went from backshop to front of shop. These said:-Smile!Remember - you represent your CompanyDelight your customers. I realised I had choices right here.I could play a great part and have fun - make a customer's day (checkout this article here).I could show my feelings on the day and behave accordingly or...I could be charge neutral - a robot, doing my stuff - passing the time.Which one of those would b…

How Managers Can Turn Failures Into Successes By David Krueger MD
Although there are real, external reasons for managerial difficulty – including massive reorganization after takeovers and the realities of discrimination due to age, sex, and race – managers fail most often for reasons they themselves create.These reasons include ignoring the application of emotional intelligence, failure to recognize individual motivation to be effective, and a failure to adapt to change and rebound from setbacks. With only slight modifications, the context of the following…

Has Your Business Had a Recent Check-up? By Mike Shannon
How is the health of your business? Take a quick pulse by looking at the following areas:1. Financials - key items to look at are your balance sheet, income (or profit & loss) statement and cash flow statement. Is your equity, profit margin and cash flow growing? If not, why not? If so, what plans do you have with your growing cash flow? Reinvestment? Expansion? Capital Investment? Acquisition? Do you have any major expenditures coming up on the horizon? If so, will you have sufficient cash or…

Finding Proactive Solutions: A Key to Demonstrating Your Management Fitness By Tracy Peterson Turner, PhD
In my book Talking Points: 25 Tips for Clear, Credible Communication, Tip #17 states: “Managers and professionals in positions of responsibility got there by finding solutions to problems. They didn’t rely on someone else to come up with the remedy. They worked to find solutions proactively.” Those of us in positions of responsibility can demonstrate our management fitness by looking for and adding a proactive step whenever we encounter potential problems. Adding that proactive step demonstrat…

The Key to Successful Performance Objectives By Josh Greenberg
Have you ever tried to drive somewhere without proper directions? This almost always turns out to be a frustrating experience. Sure, if you stop and ask enough people you may eventually reach your target destination, but think of all the wasted energy, time, and resources needed to accomplish your goal.Let's take this concept and move it to the realm of managing a business. Does it make sense to expect your employees to reach a goal or strategic objective without providing them a road map of w…

Problem Solving By Andrew E. Schwartz
When problem solving, you may recognize that you were working on a symptom instead of the problem. An analysis of the more clearly defined problem may require an alteration to the objectives or the ideal solution. These reviews and changes are costly in terms of time and effort which emphasizes the need for rigid scrutiny during the initial problem definition to avoid wasted time and effort. Once implementation begins, it is even more difficult to learn that the entire action plan and subseque…

1. Company Liability: Inappropriate Rewards By Rhonda Goetz
Sexual Favoritism falls under the Hostile Environment category of the federal law that governs harassment and discrimination in the workplace.The Civil Rights Act of 1964 makes it illegal to discriminate on the basis of race, color, religion, age, national origin, and sex. Businesses are required to comply with both federal and state laws governing harassment and discrimination.Sexual Favoritism is not a federal law unto itself (although some states declare it as such), but an aspect of either…

2. 10 Ways New Managers Become Great Leaders By Marcia Zidle
"It is a terrible thing to look over your shoulder when you are trying to lead and find no one there." - Franklin D. Roosevelt Persons accepting promotion from individual contributor to leader often do not realize the extent of the change. All too often they assume that they will be doing basically the work as before except that they will now be ‘in charge’. In reality, a major change in responsibility is occurring. The new leader requires a different set of skills, attitude and behavior…

3. Professional Personal Development - What is it?
We think the term 'training' is too restrictive, and we only use it because that is the context within which many organisations can understand what we do. But whether you call it people skills training, interpersonal skills training, soft skills training or professional personal development, what we're talking about is people changing what they do in order to be more effective, more able and quite simply, happier at their job and in their personal lives. What we do know is that people take on ne…

4. How Puppy Training Can Help Your Business
As leaders we always want to improve the performance of our organization. To improve we must release the creativity in our employees, leaders must get involved in their employees’ work. Not everyone knows how to do this, but maybe it isn’t all that different than training a puppy. Following are common themes used in training puppies.Have a proper kennel, it should not be too large, just enough space to stand up, turn around and lie down. Most puppies will not soil where they lay. Having too muc…

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