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The Inferno of the Finance Director By Sam Vaknin, Ph.D.
Sometimes, I harbour a suspicion that Dante was a Financial Director. His famous work, "The Inferno", is such an accurate description of the job that it cannot be otherwise. He is fervently hated by the workers. He is thoroughly despised by the other managers ("mean bastard" is his common nickname among them, mostly for scrutinizing their expense accounts). He is dreaded by the owners of the firm because the powers that he has often outweigh theirs. Shareholders hold him responsible in annual …

Five Tips for Analyzing an Income Statement By Christopher Mallon
In today's article, we’ll be looking at the income statement, which is the most deceptively simple of the major financial statements. I say simple because it’s just a list of all the revenue, minus all the expenses, to calculate what’s left over in profit. It’s no more difficult than putting your family budget together, right?That’s where the deceptive part of the description comes in. The items on the income statement are easily manipulated by, say, less-than-honest management, and don’t nece…

How to Get Your Procedures Project Done By Chris Anderson
Wouldn't it be nice for business owners and executives to be finished with their policies and procedures project already? They know they need to get it done, but maybe it's taking too long. Or perhaps their people are staring at a blank piece of paper, and they don't know where to begin. Or maybe they're not sure what to write. Or they're just too busy.The Usual ScenarioCompanies face these hang-ups everyday, in every industry, in every market. And it can be frustrating when trying to balance …

In Leadership, Good Enough Is Pretty Bad
PERMISSION TO REPUBLISH: This article may be republished in newsletters and on web sites provided attribution is provided to the author, and it appears with the included copyright, resource box and live web site link. Email notice of intent to publish is appreciated but not required: mail to: brent@actionleadership.comWord count: 331Summary: Having a 'good enough' attitude is a serious stumbling block for leaders. Such an attitude allows them to avoid the hard work of finding better ways to acco…

Leadership For Deep Results: Without Them Are You Wasting Your Leadership And Your Life? (Part One)
PERMISSION TO REPUBLISH: This article may be republished in newsletters and on web sites provided attribution is provided to the author, and it appears with the included copyright, resource box and live web site link. Email notice of intent to publish is appreciated but not required: mail to: brent@actionleadership.comWord count: 580Summary: The author asserts there are two kinds of results leaders achieve, standard results and deep results. All leaders know what standard results are, but few le…

Use "Flex Meetings" To Improve Communication & Increase Productivity By Robert Bacal
Meetings are expensive. The more people at a meeting, and the more time spent the more expensive. That's one reason why meeting planning and management is so important particularly when we've moved to a more team based system of work. Effective meeting management is important for more than just the basic cost issues. If meetings are unnecessary, or unwieldy, people at the meetings get bored, frustrated, and start to find ways of avoiding attending.There's an interesting way of managing meeting…

Service Level Agreement (SLA) Boot Camp By Andy Quick
Service Level Agreements, or "SLA's" are tricky but useful mechanisms for managing the risk of an on-going relationship with IT service providers. Unfortunately, most SLA's that show up in service contracts as worthless, cosmetic paper additions. SLA's can be extremely powerful tools to help you and your service provider get the most out of a relationship.What is an SLA?A service level agreement (SLA), in its most basic form, is a contractual commitment to meet specific goals. If, for example,…

The Narcissist in the Workplace By Sam Vaknin
To a narcissist-employer, the members of his "staff" are Secondary Sources of Narcissistic Supply. Their role is to accumulate the supply (in human speak, remember events that support the grandiose self-image of the narcissist) and to regulate the Narcissistic Supply of the narcissist during dry spells (simply put, to adulate, adore, admire, agree, provide attention and approval and so on or, in other words, be an audience). The staff (or should we say "stuff"?) is supposed to remain passive. …

Tales from the Corporate Frontlines: Ideas for Everyday Training By Josh Greenberg
This article relates to the Training competency, commonly evaluated in employee satisfaction surveys. It tells the story of a group of team leaders who worked together to find ways to use information sharing and communication to provide valuable employee training. A Gallup poll conducted in 1998 reported that eight out of 10 employees said they would be more likely to stay with their present employer if they were offered more or better training. Specifically, the questions included in this com…

Key Employees Can and Will Leave Your Business, are You Prepared? By Justin Woolich
Very few businesses can claim to be prepared for the loss of key employees. Quite often it is an unexpected and unplanned for event that causes quite a bit of disruption to 'business as usual'.It is quite a gut wrenching experience to see an employee you have worked with over a period of time leaving your business. Even if the parting of ways is on good terms with a period of handover, you just know that there is so much information walking out the door with your former employee and there is n…

Problem-Solving Success Tip: Use Your Time for Problems that are Truly Important
Use your time for problems that are truly important. Hard as it may be to walk away once you're aware of it, just because a problem is there doesn't mean you have to solve it. Ask yourself and your colleagues, 'What will happen if we don't solve this problem?' If the answer is, 'not much,' then turn your attention to something more important. If you don't know what will happen, find out before you undertake a problem-solving project. It should be clear to you and everyone else involved that the …

Improved Communication to Improve Results By Andrew E. Schwartz
Facilitating good communication can make the difference between a well oiled, effective team and disorganization and ambiguity. By following the tips below, you, the supervisor, can take steps toward improving communication with your employees:1.Sure you’re their boss, but people listen better when you show respect and consideration. Remember how you felt in school when the teacher talked down to you? When employees are treated as adults, they are more likely to act like adults.2. Explain such…

Management - Mary Poppins Style! By Martin Haworth
Mary Poppins describes a style of management which has for too long been hidden in many businesses and organisations.Think about it.She's "Practically perfect in every way" - is that not what we want from a boss? Someone who is almost brilliant at everything - yet with a hint of not being absolutely perfect? Someone we can trust and depend on - yet who is truly human with is and falls down occasionally too?And then there's the cut to the chase with, "Bert, what utter nonsense. Why do you…

The Ten Pillars of Leadership and Business Development
Leadership is any influence relationship that brings about change…this can be a teacher/student relationship, a parent/child relationship, a politician/citizen relationship, a business owner/employee relationship, a community leader/volunteer relationship and peer/peer relationship. These ten guiding principles can support leaders in becoming trusted by their followers and for withstanding the challenges of today’s ever-changing world. (1) Leaders must be willing to be highly visible during cris…

Organisational Culture for Continuous Improvement By John Hicks
I have been working with leading Business Improvement guru, Tim Franklin, preparing the PR for his latest book which offers an introduction to Continuous Improvement (CI) at beginner level, encompassing Lean, TQM, Six Sigma and the other related methodologies of CI.He was developing an analogy of a geographic expedition to describe Continuous Improvement. As you start out on an expedition, you can see the horizon clearly as being the final destination, but as you walk towards it, it recedes an…

Conflict Resolution Training- When Personal Safety is an Issue By Maria Boomhower
Conflict generally arises by having your needs, desires, perceptions and values challenged.When a person feels that their values are being challenged they generally respond the strongest. Inwardly they feel their personal safety threatened and desire to stop that threat.Surprisingly for most people, is that one of the reasons many attempts at conflict resolution fail is the desire to keep emotion out of the equation. People will look at content and make a decision on how to proceed with the co…

Is It Worth to Outsource? How one can outsource wisely
Recent trends in software development market show that it is no longer the most efficient way to work onshore. Competition is too high and in some particular cases, US or European IT people even go farming rather than admit the situation and adapt themselves. This article is mainly for those who are going to stay straight in the industry whatever surprises it keeps bringing.International division of labour has done its work. So nowadays, if you ask anybody about the regions he associates with I…

The Three Factors Of Leadership Motivation
========================================Three Factors Of Leadership Motivationby Brent FilsonLeaders do nothing more important than get results. But you can't get results by yourself. You need others to help you do it. And the best way to have other people get results is not by ordering them but motivating them. Yet many leaders fail to motivate people to achieve results because those leaders misconstrue the concept and applications of motivation. To understand motivation and apply it daily, let…

The Collapse of Enron
The collapse of Enron: managerial aspectExecutive summaryThe downfall of Enron Corporation is one of the most infamous and shocking events in financial world in the whole history of the mankind, and its reverberations were felt on global scale. Prior to its collapse in 2001, Enron was one of the US leading companies and frequently considered among top 10 admired corporations and most desired places to work, and its board was often recognized among the best five US companies in accordance with th…

What I would include in a Coaching Book
A coach is an essential figure in providing direction and leadership to his/her team. In sports, coaches are sometimes evaluated on the number of wins they can produce. In a business setting, coaches are evaluated on how efficient they are in providing a healthy work environment for employees. I have never been a coach myself, but as an avid athlete, I have had many coaches along the way who have had different approaches as to how they would direct and lead their team. From an athletic standpoi…

Warning! Meeting In Progress; May Be Hazardous To Your Career By Ramon Greenwood
There ought to be a sign posted on every closed office and conference room door that reads: Warning! Meeting In Progress! May Be Hazardous To Your Career.Because most meetings burn up a lot of resources that could be spent on useful purposes. These sessions are either not necessary, or they are so poorly organized and conducted that they achieve only a fraction of their purpose.You’d think any thing that dangerous would be drastically reduced if not eradicated. Not so, the number of meeting…

The Power of the Contract in Performance Management By Allan Mackintosh
An essential step in managing the performance of salespeople is that of establishing a sound and agreed contract between manager and the salesperson. A contract in this context is simply an agreement between the manager and the salesperson as to how best they are going to work together. It is a chance for each party to outline expectations, hopes and fears and is a superb opportunity for both the manager and salesperson to fully understand each other in terms of personality style, motivators a…

How Your Feelings and Those of Your Employees Can Make The Difference By Andrew E. Schwartz
How we feel is really more important than what we know. This is because how we feel plays a bigger role in our behavior than knowing what we should or should not do. For instance, we “know” smoking is bad for us. We see research that tell us auto accident injuries and deaths can be greatly reduced by using seat belts. We “know” that brushing our teeth after each meal fights tooth decay. Despite these facts that we “know", many of us smoke, don’t use seat belts, and fail to brush after eating. …

Story Telling With a Purpose
For a brief time, I tried to sell life insurance. And, the operative word was 'tried' I can assure you. Although I thought I did a good job on the presentations and scripts provided by trainers, I did not make a single sale. On the other hand, the veteran who trained me didn’t spend much time with presentations or scripts. He simply told stories about clients who spared their loved ones great pain by getting proper coverage. Just as importantly, he talked about the troubles suffered by people wh…

Is Your Business Ethical? By Scott Gears
Ethics - in a profession or trade - is that branch of philosophy which studies the principles of right and wrong in human conduct.Is your business ethical?What I mean is "Does your business do the right thing when faced with that decision?" It's a simple question, which many businesses struggle with. I just don't understand the struggle part?I have worked for companies that believed they were ethical, and really have no clue. Meaning the decisions they make everyday towards their customers …

1. The Best Way to Keep Track of Meetings By Bette Daoust, Ph.D.
How should you keep track of meetings?Have you ever wanted to run away from a meeting? I worked for one of the top five companies in the US and they seemed to hold meetings to plan meetings. It absolutely drove me around the bend! I would try and multi-task like all the other participants and secretly hoped they would not call on me for any information. In the long run, I did not get any value out of these meetings and my work was being ignored. I had to keep track of the meetings and place ac…
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2. Knowledge Management - Leadership Behaviours Which Encourage Knowledge-Sharing By Chris Collison
The concept of knowledge management or knowledge sharing makes intellectual sense to the leadership teams in most organisations. Why wouldn't we want to learn from our successes and failures, and translate that learning into value?However, there is often a gap between the conceptual understanding, and their own behaviours as leaders - and that can be a problem? How do you engage leaders both intellectually and emotionally, in a way which will make a difference to their day-to-day behaviours? …

3. Delegation Obstructions By Andrew E. Schwartz
OBSTRUCTIONS: 1. Staff deficiencies. Lack of confidence in employees quite understandably leads to a reluctance to delegate. When deficiencies exist, action must be taken to restructure jobs and/or retrain, reassign, or as a last resort terminate employees. 2. Management deficiencies. Intimidation or lack of organization on the manager’s part makes effective delegation impossible. In such a case, it is the manager’s responsibility to seek training in the delegation process via seminars, self-h…

4. The Leadership Alignment Model By Tony Marven
Some time ago we had the privilege of working with a major UK government department to help them redefine leadership and to reappraise how they develop and encourage leaders. Faced with considerable challenges by the environment in which they operate and by their political masters, this department has decided that leadership is one of the keys to the achievement of the vision laid down by its chief.We consulted widely with senior managers, and we shared the output of extensive enquiry amongst…

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