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1026. Effective Meetings by Phone - Part 1, How to Plan a Teleconference By Steve Kaye
      Teleconferences can be a boon or a bust. On the positive side, they allow people at different locations to attend meetings without having to travel. On the negative side, they can degenerate into frustrating struggles with uncontrolled babble. This occurs because people lack visual contact, which hinders effective communication and provides opportunities to misbehave.Here's how to set up an effective meeting by phone.1) Plan a simple meeting. Ideally, the meeting should last less than 30 t…



1027. E - Commerce --- Friend or Foe to Wholesale Distribution By Rick Johnson
      Many of you in the distribution industry are still wondering how much more change and future technology will impact your company. Will major producers, large chains and group alliances use the net as a weapon to replace you, the small to medium size manufacturer? Will you become road kill consumed by the vultures of platform roll-ups? Or perhaps the Internet will administer a slow, withering death, painful and extended.Forget it. Banish that thought. When the dust settles you will still be aro…



1028. The Top Three Problems IT Managers Face and How to Overcome Them By Frank Schmidt
      Todays business environment has changed drastically from just a few years back. Rather than working exclusively with equipment, data, and systems, todays IT managers face issues such as cross training, personnel management, interdepartmental communication, and a widening job scope for all IT employees.This expansion of the IT job realm has left many IT managers juggling new challenges. While the problems, in and of themselves, might appear overwhelming, there are simple, proven ways to rise ab…



1029. Top Ten Tips About People Management By Martin Haworth
      To get the best results you have to be very good at Managing People...and it's not as hard as you might think. Here are the secrets of the very best managers:-The best at Managing People... Manage!They focus on getting their people to deliver the key activities and don't attempt do too much themselves. The best managers delegate widely, using the ethic 'Ask for forgiveness, not for permission' to free their people from blame or wrongdoing.Build the Best TeamsLeveraging the exceptional talents …



1030. Choices in Appointing International Managers By Brenda Townsend Hall
      Globalization is requiring companies to make important choices about how to deploy international managers. The costs of making the wrong choice are heavy both economically and in the emotional and physical toll it can take on employees and the impact it can have on the overseas branch.Traditionally companies have required managers to accept foreign postings of, perhaps, several years’ duration. Such postings mean upheaval for the manager’s entire family—schools, dual career issues, isolation—a…



1031. Ding-a-ling, Ding-a-ling By Jan Verhoeff
      Perfunctorily ringing, the phone starts my day with an incessant ring. I'm not ready for the morning yet, but I paste a smile on my face and pick up the receiver.Customer #1 - Good morning Jan, I need a business plan written up ASAP, got a pen?Me - No, but what cha want in it?Customer #1 - The usual, I can email details, but I'd like to have it by Friday.Me - Well, this is Thursday and you aren't at the top of my list, but if you'll get me an email, I'll see what I can do.(My eyeballs just rol…



1032. Attacked in the Jungle!
      'Tak kenak! Tak kenak!' 'Adak Orang sanak!…………'The quiet jungle has suddenly become noisy with intruders. Strange voices and shouting seemed to appear all around us. They were definitely foreign. We were being attacked! We had been expecting an attack, but we did not expect it so soon. We did everything possible to protect ourselves, but the only cover we had were some bushes, tree trunks, leaves and the natural foliage. If we protect ourselves from the front, we could not cover our backs. Such …



1033. Managing YOUR Expectations By Cynthia Kyriazis
      I sit on the board of an organization and at the last meeting found myself speaking with another board member named Standolyn Robertson. Standolyn is also a business owner and our conversation was about managing expectations … both ours and our clients. She said something that is very true--‘It is about using our knowledge and expertise to foresee and side-step roadblocks, revise unrealistic timelines and debunk myths.’ And I couldn’t agree more.But there are times when I am not there to coac…



1034. Make The Decision To Succeed By Anthony McCune
      Communication is faster and access to information is more readily available today than it has ever been. Ease of communication will increase. The ability to obtain the information you need will improve. On the other hand, the amount of time you have to make a decision that will benefit or harm the success of your endeavor will decrease.If you have something good to offer, you must let the people who need it know about it. The step you take or choose not to take today will have ramifications fo…



1035. Managing for Best Performance
      In it's simplest form, performance management is a common sense set of discussions that make sure people are clear about what they need to do, have the support to do it and get open and honest feedback on their performance. Any performance management process should answer 4 important questions for your employees: * What do I need to do and how well? (Direction) * How am I doing? (Feedback) * What happens when I do well? (Reward/Recognition) * What happens when I need/want help? (Support/Developm…



1036. Leadership Skill: How to Handle Difficult Conversations By Sheila Dicks
      A good leader has the ability to empower others. It is important that a leader develop people who want to share and help in carrying out the goals of the organization. If it is your intention to develop a company where employees feel valued and appreciated, then how you handle disagreements can be crucial.1. Whatever the issue – bring it up in private. When you bring up disagreements in public those not involved feel out-of-place and uncomfortable. Also, their opinion of you is lowered.2. B…



1037. Time Management - How to Have Productive Meetings By Lorraine Pirihi
      One of the greatest time wasters of all are unnecessary or poorly run meetings. If you want to dramatically improve your time management skills, then learn how to have productive meetings."Brian" is the Operations Manager in a large corporation. Every Monday morning, his CEO has a managers' meeting .This is what usually occurs: The agenda is circulated the day before which means the managers have little time to prepare.The meeting always starts late as the CEO will wait for latecomers. In fact…



1038. Building A Practice On Purpose Series Part #3: The Power of Vision By Brad Swift
      In our last 2 installments of this series, we explored the foundation of building a practice on purpose -- knowing with crystal clarity your true purpose.Let's assume that you've done the work to clarify your purpose. How do you connect your purpose to your practice? By creating a vision statement for your practice that incorporates your life purpose.This is often an expansion process -- expanding your life purpose to encompass more than just your own life. Remember, from the Life On Purpose P…



1039. 7 Strategies for Sustained Innovation
      The need for constant reinvention is a given in today’s business environment. And while a breakthrough product or concept can catapult an organization ahead of its competitors, in these fast-paced times, that advantage is often short-lived. While major product or service breakthroughs make headlines, it’s the steady incremental innovations made by employees every day that give an organization the sustained growth it needs.Sustained innovation comes from developing a collective sense of purpose; …



1040. Solve Problems Permanently - Ask WHY By Martin Haworth
      As Albert Einstein said:-"The significant problems we face today, cannot be solved at the same level of thinking we were at when we created them."Problems don't go away unless you get to the cause - the source of them. Repeatedly 'fixing' issues that arise takes a physical and mental toll on you and your team. The key is to solve problems once and for all and move on.Picture this scenario:-Luke runs a small engineering factory, making electronic tagging systems for retailers. His business…



1041. Radical Creativity from Incremental Creativity – large movements from small changes By Kal Bishop
      Positive radical movement is the holy grail of nearly every decision maker. Every CEO wants to radically shift his profit and loss statement into the black, every inventor yearns to find the next killer gadget and every screenwriter wants to make the next significant leap in film.Radical creativity (also known as transformational and disruptive) is the root of radical movement. The polar opposite of radical creativity is incremental creativity. A pervasive perception is that the two are separa…



1042. Medical Billing Services Save Heatlhcare Practices Money and Time By K Allen
      There are many reasons healthcare practices might outsource their billing to a professional medical billing service; confusing insurance requirements, staffing problems and just keeping up with industry changes are a few examples. In the end though, the reasons most medical billing companies hear about come down to the two driving principles of any business – Time and Money. This article discusses how medical billing services are able to create significant savings in time and money for healthc…



1043. Will a Workplace Bully Bankrupt Your Company? By Dina Beach Lynch, Esq.
      Safeguard Your Company Against Harrassment ClaimsTwenty-five percent of employees suffer with peer to peer bullying and its on the rise, according to the National Institute of Safety and Health. Dina Beach Lynch, a 12 year workplace strategist and mediator, has the answer: Conflict Coaching. A short-term, results-oriented tool, conflict coaching enables employers to quickly, skillfully manage bullying before it escalates into complaints and harrassment charges.Workplace bullies act out becaus…



1044. It's All In The Systems By David Handler
      Have you ever noticed french fries taste the same at every McDonald’s? The same can be said for Subway and its Italian BMT. How do these fast food icons replicate themselves at nearly 40,000 locations when some eateries struggle to get it right in a single restaurant? The answer is simple: it’s all in the systems.Picture yourself waiting in line inside McDonald’s. Look across the counter and you notice the shiny french fry machine. Standing in front of it is a high school student. What is she …



1045. Problem-Solving Success Tip: Don't Leave Your Key Stakeholders Guessing By Jeanne Sawyer
      Communicate! Don’t leave you key stakeholders guessing.We are generally not very good about keeping others informed about the progress we’re making, especially if there isn’t much. You’re more likely to get support and understanding if you get the word out honestly about what is and isn’t happening. As you start your problem-solving project, establish a communication plan and follow it. Specify who needs what information about your effort, when they need it and how you are going to provide it.…



1046. Managers Who Spend PR $$ Wisely By Robert A. Kelly
      If you are a department, division or subsidiary manager, your budget is a precious possession whether you work for a business, a non-profit or an association. So why stand by while your public relations team spends too much time and treasure on tactics like press releases, column mentions and brochures? Especially when you could be using an aggressive PR blueprint to persuade your most important outside audiences to your way of thinking, then move them to take actions that lead to your success…



1047. The Significance of the Mundane
      This article begins with a tip of the hat to a scholarly publication called the Journal of Mundane Behavior. Unlike other publications, which herald important issues, this one trumpets everyday, but rarely noticed, behaviors. It sees what the rest of us overlook because that stuff is so, well, mundane (my dictionary defines 'mundane' as being ordinary or common).For example, I just read an article in the Journal about beards and shaving, one that interests me because I've had a beard for almost …



1048. CEO: The Key To Fix ingThe Marketing/Sales Collaboration Problem By Rick Wemmers
      We all know that achieving better alignment, synergy and cooperation between company marketing and sales departments is vital, but oh so elusive. Despite all the talk and more talk in the media and at national business gatherings, nothing significant ever seems to happen.The reason nothing happens is that there is only one person who can truly make it happen: The Company CEO. Unfortunately, CEOs don’t seem to be getting the message.Why is the CEO the key?In virtually every company, the preside…



1049. In Leadership, Dreams Are The Stuff That Great Results Are Made Of
      PERMISSION TO REPUBLISH: This article may be republished in newsletters and on web sites provided attribution is provided to the author, and it appears with the included copyright, resource box and live web site link. Email notice of intent to publish is appreciated but not required: mail to: brent@actionleadership.comWord count: 919Summary: The importance of motivation in leadership cannot be denied. But most leaders overlook a critical component of motivation, the human dream. The article desc…



1050. Do You Inspire or Incinerate?
      Throughout my career, I have asked managers what they look for in hiring new employees. The single most sought after characteristic is a positive attitude. Knowledge can be learned but a positive attitude cannot be taught and is recognized as being critical for success. Yet, if attitude is so important, why do we do so much to destroy it? (I use we, because as a manager, I was guilty of having done some of the very things I have outlined below.) The following are some things I have learned that …



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